Sears Reviews and Complaints
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Update by user Mar 18, 2013
Sears banned me from their community pages as I complained about their misleading advertising. I was suckered into buying a phone; that was the start of months of wasted effort.
Writing to the CEO / Chairman brought the Blue Ribbion Service to the case; What a waste...
Sears review: Trained Customer Service Representatives to frustate customers
Sears review in Philadelphia, Pennsylvania: DOWN SPOUT NIGHTMARE
Sears.Com & Partner companies rip you off
Update by user Feb 13, 2013
And the saga continues. I have now emailed Low Price Traders 3 times regarding the returned tablet and have advised them I will be in contact with an attorney.
No response of course. At this point they have had my money and the tablet.. I think this might constitute a felony. Sears in the meanwhile has sent me a return postage sticker from Low Price Traders.
Seems they don't communicate. I finally got a one line response from Low Price Traders "we refunded your money" It is still not in my account. A notice from Pay Pal advised me they did not issue me a refund for the total amount including the shipping costs as they agreed to in their email to me. Why am I not surprised.
2 more emails sent one to Low Price Traders and one to Sears .. how hard is it to do the right thing and fully refund what you said you would. More than likely I will have to let this one go and learn a lesson.... Never NEVER shop with Sears again!!!!!
I am making a complaint to the Better Business Bureau and to the Attorney Generals Office on both businesses. I see Sears social media has contacted me.
I will see if Edwin can get the rest of my refund... fat chance.
Update by user Feb 10, 2013
Well leave it up to Sears to slide in after the fact.
I got an email on the 9th from them providing me with a return receipt for the tablet. I of course got tired of the run around from them and sent the tablet back to Low Price Traders on 2/6/12. So I emailed them this info. Today I got another canned response....
(((Thank you for contacting sears.com regarding your order, I am sorry to hear that you have not received any information about the item that you have returned.
Since you have not received a satisfactory response to your concern, I'd be happy to initiate a discussion via email with this merchant on your behalf please allow 5 business days for us to provide you with a resolution))) Holy *** Amazing.
I have also contacted Low Price Traders. They recieved the defective tablet on 2/7/13 and have yet to refund my purchase price plus shipping & handling. even after providing them with the shipping number..... Word to the wise stay away from both companies.
Original review posted by user Feb 09, 2013I ordered a tablet from Sears.com on 1/23/13 through a partner on their website Low Price Traders. The tablet arrived on 1/26/13 and was defective. It would not turn on. I attempted to contacted Low Price Traders via phone only to find out no one answers the phone and the mail box was full. I emailed them; they offered a solution that did not work. I emailed back requesting a return ship label and a full refund. I received no answer. I next contacted Sears.com via email. I was sent an email back on 1/27/13 providing me with a link to Low Price Traders and an apology (big whoop). I contacted Sears.com via email again on 1/27/13 for assistance, I wanted them to get involved and assist me in getting my money back in full. Customer Service Rep Douglas (kmedhe) said he would initiate contact with Low Price Traders and have some type of resolution in 5 days. Needless to say 5 days came and went and nothing happened. I tried to contact Low Price Traders again and they wanted me to send the table to them at my cost(mind you I already paid shipping to get the defective thing to me plus the cost of the tablet and now more money???) they stated they would check it out and see if it was defective. No mention of retuning my money or when they would get around to looking at the tablet! On 2/1/13 I emailed again demanding some kind of response to my dilemma from Sears.com. Customer Service Rep Jenna N (Jjairo) replied and said she would initiate contact with Low Price Traders and have some type of resolution in days. Same canned response as before. Unreal! What poor customer service. A day later I received a response from Customer Service Rep Anderson asking if my dilemma had been resolved and if it hadn’t to call 800-283-6940. I email back that I HAD NOT had my issues resolved and I needed to get my money back from what I considered scam artists. No reply. I called the 800 number and had to tell my story to 3 people only to hear..LET US HAVE 5 BUSINSEE DAYS TO RESOLVE THIS! I have filled out every survey the company has sent me! All negative…. I contacted Low Price Traders and have returned the tablet on 2/5/13; I have still not had the money credited to my bank account. And Sears.com has still not initiated contact to see if my issue has been resolved. As far as I am concerned Sears.com is the poorest excuse for online shopping I have ever dealt with. They are inept, unorganized and worthless customer service agents. I tried to email the CEO of the company, and my email came back undeliverable.... Of Course!!!.... I just now got an email from Sears saying sorry we can't help you.. here is a copy of Low Price Traders return policy!!!! Unreal!!! I will never shop there again. I am posting this on My Facebook Page .. I Urge everyone else to do the same and lets get the word out through the biggest social media out there.
Sears review in Danbury, Connecticut: Deceptive service plan, Poor customer service, Washing their hands of problem.
Sears review in Evansville, Indiana: Invalid Tracking number and no item
Update by user Feb 22, 2013
Well Sears came through for me. The sofa finally arrived two weeks later.
But they did refund part of the shipping charges. All in All I am a happy camper.
Original review posted by user Feb 07, 2013On 01/23/13 we ordered a sofa from sears. We rec'd a confirmation and tracking #. The tracking # was invalide. On the 29th I called to get a valid tracking # and was told they couldn't give me on but the item will be here on the 31st. We stayed home to receive the item and it never arrived. On the 1st I called to say it never arrived. I was told to wait 5 - 7 days (from the 29th) while they research the problem. I called on the 7th and was told to wait another 5 - 7 days. The money was taken from my account when I ordered to sofa. If the sofa is no longer available then just refund MY money.
Sears review in Dundee, Oregon: Kenmore Elite is "***"
Sears.Com and Sears Customer Service Worst Ever!!
Sears – Now known as Company S (as they have lost their ears)
Sears review: I have been ‘Seared’!
Update by user Feb 06, 2013
I really value your comment, but here's my dilemma; I’m an international customer so when I call SEARS I pay international rates. I’ve provided them with my number but they do not call. When I have phoned, they have kept me on the line for up to 35 minutes (putting me on “hold”).
Given that Sears have been *** at dealing with my complaint so far, what are the chances that this call will help? If it is anything like SEARS CARES they ask for more information then never get back in touch. And they never give direct email addresses, only a generic address that doesn’t answer.
WHAT SHOULD I DO?
All I can do is warm others about this shoddy service from a disreputable company.
Original review posted by user Feb 06, 2013I have been ‘Seared’! Sears:- verb (used with object) meaning; to burn or scorch injuriously or painfully: or to make callous or unfeeling. I have been Seared. I have been burnt by Sears and it has been a painful process with a scar from their callous and unfeeling customer response, their hollow and broken promises and the financial damage and loss that came from revealing my credit card details to them. I tried to buy a mobile phone they advertised. They accepted the order, subsequently cancelling and blaming their supplier for cancelling. They offered me a refund which they then retracted. And they have offered to resolve the matter on a number of occasions, but when I reply I hear absolutely nothing from them!! I have raised this with many in Sears, and have been ignored – Do NOT be fooled by the Sears Cares representatives that offer help; when I respond they don’t even return my email. Think very carefully before dealing with Sears and if you do decide to buy from them then THINK AGAIN. They are the worst and most arrogant company I have had the misfortune to deal with.
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