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I ordered three (3) Ultra ll Jewelry Cleaning Machines on January 3, 2013. One January 9, 2013, I received one (1) box that contained one (1) Jewelry Cleaning Machine. The box also sent shipping information that notes that one (1) item had been shipped. I was...
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1 comment
SearsCares
#594575

Anonymous 374667

Hello, my name is Christine and I am with the Sears Social Media Support team. I saw your post here and would like to reach out to you and offer assistance. I can understand how upsetting the circumstances are surrounding your order. I understand your concern with the delay of contacting you regarding the shipment of the remaining items. We apologize for failing to meet your expectations with our customer service. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options to satisfy you as a customer and restore your faith in our company. At your convenience please contact our office via email at smadvisor@searshc.com to open the lines of communication with you and discuss your experience. In the email please provide the best contact phone number or the number to which the jewelry cleaning machines were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Anonymous 374667) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we are anxious to hear from you.

Thank you,

Christine R.

Social Media Moderator

Sears Social Media Support

Review
#374667 Review #374667 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$45

Sears in Kalamazoo, Michigan - No refund

If you order from them and thing they are a reputable complant forget it. When I canceled my order due to a different pre and post oder confirmation delivery date. I was told 3-5 days for them to cancel and then 3-5 days to issue the refund. that was weeks ago. I contact them on the web every 5 days and they tell me contact them in 3- 5 day if I do not get my refund. Well I don't and contact them again and they tell me 3-5 more days. If you call the telephone # you get some one who does not speak AMERICAN and if you ask for a manager they put you on hold for hours. DON'T BY FROM SEARS!!!!!!!!!!!
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1 comment
Anonymous
#594137

I'm going through same exact thing regarding issuing credit back to the credit card.

They say "we're showing a credit WAS ISSUED"... on so and so date (weeks ago), but there is no credit showing , and credit card company confirms that no attempt was made by Sears to issue the credit.

I get same emails... that if you don't get your credit contact us after 3-5 days......

I think Sears & Co is going to go belly up, and THEY KNOW IT.... so they don't care anymore. There is NO WAY they are going to survive with *** off so many people....

Review
#374638 Review #374638 is a subjective opinion of poster.
Service
Sears Manager
Loss
$856

Searsoutlet.com - Searoutlet.com has no clue what is really in stock at stores and charge your CC fo

I found a bed frame on searsoutlet.com that was suppose to be available in our local store(Amherst NY) for pickup only. I ended up taking a instead of placing order, and drove out to the store hoping to see what this looked like and avoid the online hastle. The sales kid said there is one in stock but it is a display and said he can't give it to me for online price. So I placed the order while at the store and received an email saying the store was closed and I have to wait until next day for confirmation. Funny, I was standing in the store at that same time I received the email about it being closed! The next day I get an email saying the item is not available and my CC wasn't charged. Guess what? My CC was charged! I called and spoke to a "supervisor" who was as worthless as the website. He told me I'd have to wait 5 days for the charge to be reversed and tried making up excuses about the website showing it in stock and didn't offer any other item or solution. Bottom lin is, if the store is unwilling to sell it, it shouldnt be on your website...period! This was a complete waste of my time and gas! Searsoutlet.com should take a closer look at their IT department and have them do better job at updating the logistics of their online/instore inventory or SEARS risks losing more customers.
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Review
#374621 Review #374621 is a subjective opinion of poster.
Loss
$20
With Official Company Response

Sears in Denver, Colorado - Return Policy

I need your help securing a refund from items purchased at Sears Online. I purchased brassieres from Sears online and never received confirmation of the purchase, nor any status updates regarding delivery. I was suspicious as I have ordered from Sears many times and always received status updates. I contacted Sears to find out what happened and they said it was not their mistake, it was "Easy Fit Brands'" mistake as they were the actual vendor. I thought I had ordered from Sears and would have never trusted a second-party vendor "sight-unseen". I eventually received my items but by the time I received them, I did not need them anymore. The items are unworn and in the original packaging with all tags intact. I needed to return the items and I spent 1 hour driving to the Sears store and dealing with customer service there. The customer service center at the store in Thornton, Colorado referred me to the corporate office. I spent two hours on the phone while in the Sears store trying to resolve the issue to no avail. I spoke with several people, and the last identified herself as a “Case Manager” and said that no one was above her when I tried to escalate the issue. She eventually put me on hold and no one ever came back on the line. Very frustrating! This transaction is a deceptive business practice. I thought I was buying from Sears. The website has the Sears name and Sears info plastered all over it with the name "Easy Fit Brands" in small type that is a faint shadow. Please help me return the items in order that we may reach resolution.
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2 comments
Anonymous
#868838

This is very interesting as I had the same issue, except Sears did a return transaction for me and I never received the credit and I'm still trying to figure out where the funds are. They took my merchandise and never gave me credit. Ran across this as I was searching for a phone number for EASY FIT BRANDS!!

SearsCares
Sears Response
#593520

Dear Anonymous374501,

My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance.

We are sorry for the confusion surrounding your third party online order. Third party vendors can best be viewed as separate retailers that lease selling space on Sears.com. We'd be happy to connect you with one of our dedicated case managers who can help you communicate and work with the vendor in question on a solution.

Please send the following information – contact #, screen name (Anonymous374501), phone # used at time of purchase to smadvisor@searshc.com – Thanks, Brian.

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Review
#374501 Review #374501 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$220

Sears - Where is my Refund?????

Bought six women's blouses, did not like and returned them immediately in Oct 2012. Still awaiting my refund and it is now January 11, 2013! Spent hours on the phone with customer service agents and told by them that the refund is coming, should have been here already and so sorry for the frustration. I am still waiting! I am irate and will most likely save myself a lot of future pain by not shopping there again. I thought their online department was great until having to report an issue and being forced to wait on the phone for hours.
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Review
#374418 Review #374418 is a subjective opinion of poster.
Loss
$128
With Official Company Response

Sears Appliance Service Sucks

I bought a top-of-the line Kenmore dishwasher. They have had to come out several times in the first year. Installer didn't connect waterline correctly so it leaked. Then the water wasn't getting inside the dishwasher at all. I could have dealt with it, but the wait for the repairman is around 2 weeks. The last time it took a month to get it fixed because the guy that came out the first time misdiagnosed the problem. Ordered a part that took two weeks to come. Then 2 more weeks to get the part installed.The last guy was wonderful. Figured out what was wrong and drove to the warehouse to get a new motor--came back and installed it. Turns out, Sears is woefully understaffed on repairmen. Keep this in mind if you decide to buy an appliance.
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1 comment
SearsCares
Sears Response
#593514

Dear Anonymous374362,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We are sorry to learn of the multiple issues you have faced with your dishwasher, and apologize for the delay in having it properly repaired. We would like the chance to monitor the remainder of your dishwasher repair, and ensure everything goes smoothly. Please send the following information – contact #, screen name (Anonymous374362), phone # used at time of purchase to smadvisor@searshc.com – Thanks, Brian.

Review
#374362 Review #374362 is a subjective opinion of poster.

Sears mistake not mine!

Hi I wrote a check to sears credit cards in the amount of$27.00 and mailed my check in, on time of course, Sears electronically debited $77.00 from my account, in balancing my check book I found the mistake, an hour or so later! Called my bank the next day to which they instructed me to call Sears, so another hour on the phone to get problem resolved, they are going to credit my bank account the $50.00. I wish that when I make a mistake like that I could just say oops I'm sorry that won't happen again and that would be the end of it, truth be told I have to pay for my mistakes, bank fees, late fees, extra interest. Sears says I'm sorry, the two or three hours of my time to find their mistake is worth nothing. Sincerely John
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Review
#374344 Review #374344 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$50

Sears in Louisville, Kentucky - Should not have passed quality in factory 2x

bought new washer&dryer set Apr,2012. Took dryer out of box, hooked it up, crash, boom, bang, opened door, drum not attached to dryer. Called repair, 10 days later, no loose screws or bolts in box or anywhere. Serviceman assembled on site. Dec.2012, crash, boom, bang again while drying clothes, opened door, drum is warped, off track, has dents from underside. Call repair, appt. in 9 days, meanwhile, new drum drop-shipped to home. Repair came, opened box of new drum, can't use, has same dents in it plus a pointed dent. Repair said dmgd from shipping. Not true, it is obvious it passed thru quality in mfg, but never should have. Box was packed good, small damage spot on box on corner where there were 5 layers of cardboard, no dmg. to side of box, impossible to say it was from shipping. next appt. 10 days. have made 5 trips to laundrymat for drying clothes. Repair was going to use that drum till I noticed the dents. Sears refuses to compensate.
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Review
#374328 Review #374328 is a subjective opinion of poster.
Service
Sears Repair
Loss
$500

Sears scammed me right before Christmas

I bought a ring on December 21 and i received a confirmation email and was waiting for email to tell me to come pick it up. Well i then got an email apologizing and stated that my store ran out and my card would not be charged. Well few days later my card was charged so I called sears online and was told it was normal to wait 5-7 days for a refund of a product. (even though you never receive it? ) but she said i was never charged. well i was thankful i was only waiting for this amount of money and could not believe Sears would be so disorganized.and i told the woman that yes I was charged and she said well its your credit card companies problem. I wrote several emails and then i was told to fax my billing statement to sears so I could prove i was charged for the ring i never got. At this point i figured my local sears would take car of me. Well they faxed it for me and got no help and no refund on the spot but said I would receive my money back in 3-5 days. Well I called lady at my local sears back because its been 8 days . She said she would check on it and call me back. This is now the point that I am blown away! Sears said that if she or if I even ask about my order or money not being refunded that it will start the whole process over . Sears said it takes 10 days to get refunded! omg so now if I call or email and even mention my money not being refunded that I have to start over? I was planning on finishing up my shopping on the December 21 when i picked up my ring but now I haven't spent one penny at sears and at this point probably never will.. I can not believe a store my whole family use to trust has hijacked my money and wants me to prove they charged me ? this is the worst nightmare of a company. Why would Sears want to treat a customer so poorly?
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Review
#374255 Review #374255 is a subjective opinion of poster.
Loss
$14
With Official Company Response

Sears in Cedar Rapids, Iowa - Promised delivery date fail

I bought a 55' TV from Sears. They were running a promotion on free delivery. Boy did I regret that. I should have just had a buddy get his truck and help me that day. Anyway as promised I got an automated phone call from Sears confirming a delivery between the times of 1:00 P.M. and 3:00 P.M. for 01/09/13. After hours of being late I made several phone calls and spoke to employees that could not speak English and I was assured that my delivery was next. Next never came! I ended up calling the store where I bought it and explained everything and they weren't much help either!
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1 comment
SearsCares
Sears Response
#593560

Anonymous,

I'm sorry for any inconvenience and frustration you’ve encountered with your television delivery. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. Please send the following information – contact #, screen name (Anonymous374217) and the phone # used at time of purchase to smadvisor@searshc.com – Thanks, Brian.

Review
#374217 Review #374217 is a subjective opinion of poster.