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Sears review in Green Bay, Wisconsin: ABOUT NORDIC TREADMILL JUNK!!!!

The sales person was very helpful. The treadmill was delivered, and they said it was inconvienant for them to set it up, so they came back two days later to set it up. When they set it up, there was a piece broken. So they had to return the next day to fix it. We got it to work ONE DAY and now the treadmill will not work at all. I called customer service, they said they would exchange it, but I said I was going to return it. Way too much time spent on this piece of ***!! I feel sorry for the sales person, she said that they cross their fingers and hope people keep their fitness equipment and do not return it. Sears has really gone down hill.
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Review
#380101 Review #380101 is a subjective opinion of poster.
Loss
$1600
Tags
  • sales person

Cannot return unused item purchased at Sears store

Update by user Feb 07, 2013

so, i talked to sears "social media" rep on 1/31/13 and he said he'll call me back on this monday 2/4/13. now it's thursday night 2/7/13 and i have not heard from anyone from sears.

i have attempted to call number they gave me and emailed them multiple times. no response.

great service... on the 14th it will be 30 days that i have purchased this item and that is the last day i can return it.

Update by user Jan 31, 2013

well, just got contacted by sears and they are looking into now. i shall receive a call back early next week to see what my options are. let's see what happens...

Update by user Jan 30, 2013

I have replied to Sears as they have requested in the comment below but of course there is no response. I think they are just trying to appear to look like they care and want to help where in reality they really don't give a **** (you know what).

Original review posted by user Jan 29, 2013

I went to Sears store to purchase sandblasting cabinet. They didn't have it in store so the sales person offered to order one for me and they would ship it to my home. I agreed and purchased the item from Sears. Then, before the item actually arrived I purchased it from somewhere else for less money so, the day when the Sears sandblasing cabinet arrived I put it in my car and drove to the Sears store to return it. Unused item. Just wanted to return it. To my surprise I was informed that Sears had actually ordered item from one if their merchants and because of that I cannot return that item to Sears. Not only that, now after talking to the merchant that sold me this item for Sears I now have to pay over $120 shipping fees JUST TO RETURN THE ITEM I PHYSICALLY PURCHASED AT THE SEARS STORE. this is absolutely a cheap tactic. I have a Sears receipt for this item that i purchased at Sears and now Sears doesn't want to accept this new, unused item for return because they apparently ordered this from a 3rd party merchant without my knowledge or approval. I will NEVER ever buy anything else from Sears and I recommend you all avoid Sears. This is not the place you should be spending your money at. There are lots of much better alternatives such as Home Depot, Best Buy, Walmart, etc... Avoid Sears at all cost!
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1 comment
David
Sears Response
#600979

ek2013,

I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your online order. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. My name is Liz with the Sears Social Media Support team and we are a single point of contact for escalated concerns. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (ek2013) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#380088 Review #380088 is a subjective opinion of poster.
Loss
$335

Sears review in Delray Beach, Florida: Lost item no response

order # 452152798 I wll not stop until this email is forwarded to Mr. Dambrosio, Mr Boire Just a note to,let you know how screwed up things are at Sears. I ordered a recliner on line, approx. 4 weeks ago and a delivery date of today was set and agreed to. Lasrt night at 9:00 pm I received an automated call advising me my order would be here between 2 and 4 pm today I had friends come to my home and rearrange my living room furniture and DISCARD MY OLD RECLINER. I/2 hour ago I was advised that there would be no delivery today, and as a matter of fact the item wasn't even in your warehouse.. I find this an incredible way to do business and will be advising every consumer agency I can about this. I am 75 years od and need a recliner to be able to sleep and rest due to serious arthritis.... Now I have no recliner at all. WHY WOULD ANY COMPANY NOTIFY A CUSTOMER THAT AN ORDER WOULD BE DELIVERED AT A SPECIFIC TIME AND NOT EVEN HAVE IT IN THEIR WAREHOUSE AND NO IDEA WHEN IT WILL COME IN>??????? I am looking in to all other options at this time, including the media.and legal John Maher
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Review
#380074 Review #380074 is a subjective opinion of poster.
Loss
$520

Sears Dehumidifier Recall

I recieved the card about the recall on November 23rd, 2012. As per the recall instructions, I cut the cord and printed out the label and mailed it on the same day. I started calling their customer service number after 4 weeks. They gave me the reference no for my call and told me that he will call back with the status. Two more calls and still nothing. It is more then 2 months now & I have not received the payment / check yet for the dehumidifier. Yesterday I received the 25% discount coupon for buying the dehumidifier & instantly ripped it off and is now in recycle bin, since I have no intention of buying another junk from Sears ever. Infact I have not stepped in to Sears even once in the last 6 years. I had the worst experience with their Kenmore washer & dryer as well that I bought 12 years ago. Now this second worst experience with the de-humidifier recall, means that they have lost the entire generation of my family from being their customer.
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3 comments
Anonymous
#709475

Lawsuits are expensive for a $300 item but a boytcott of Sears is in order. Also LG makes the product in China - I will boycott them too. We missed the american made products - America wake up!!!!

Anonymous
#686116

Sears recalled our dehumidifier because it is dangerous. For our $300 dehumidifier they claimed we would receive a $100 check and a $25 gift certificate in 10 days.

Big surprise after a month nothing even after numerous calls and emails.

I think they need a lawsuit for more then just the ones that started on fire, now they need one for the people who got ripped off for just having one!! I hope one of my friends gets in on this lawsuit and gets lots because obviously they don't plan to pay anyone unless they get sued!

Anonymous
#678328

Almost identical experience, though haven't got any refund or discount. I filed complaints, sent emails, and sears customer solutions basically said they couldn't help.

They lost a lifetime customer. Considering most of their tools are now also made in China, I can say I won't be shopping at sears any time soon.

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Review
#380041 Review #380041 is a subjective opinion of poster.
Product
Sears Coupon
Loss
$100

Sears review in Houston, Texas: Ordered/delivered Wrong dishwasher

placed order & paid for dishwasher; however when it arrived it was the wrong one ordered; now Sears is saying that sure they'll replace w/ correct one but they want $100 more; dishwasher is exactly same price; getting terrible run-around w/ customer service & the WORST people to have to speak to on the phone, ignorant, rude, & hateful -- SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS SEARS SUCKS
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Review
#379975 Review #379975 is a subjective opinion of poster.

Sears review in Saint Albans, West Virginia: Hostile Work Enviroment

Last year I was a manager at the store and dealt with hostile store manager and workers. The manager was covering up things that were both ethically and morally wrong. I reported this to corporate and was fired over it. I lost my vehicle and am behind on bills do this un warranted firing and hostile work enviroment. I plan on getting a lawyer and suing. I was subjected to a store manager who was rude and lied on me. I have video of a hostile employee threatening me and the manager swept it under the rug. I feel that Sears is to be held accountable for this action.
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1 comment
Anonymous
#600739

If you were carrying video camera around to tape how badly you were being mistreated, maybe there was a reason you lost your job. The proper way to file complaints is to go through the chain of comment, so maybe you were in the wrong. Get over it and find another job.

Review
#379938 Review #379938 is a subjective opinion of poster.
Service
Sears Manager
Loss
$36500

Sears review in Los Angeles, California: Sear did not refund my money

I order a doll from sear.com. My order has never delivered. I email sear.com. They said that they canceled my order (without informing me and refund my money). They promised to refund my money in 3 to 5 business days. Time has passed but I have not received my money. I email them again and they repeat the same thing ( tell me to wait for 3 to 5 business days). I read the other complaint about sear. Many people like me have a hard time getting back our money from sear. It is no wonder their brand is going down
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1 comment
Andrea
#599725

Did you use your credit card? If so then you probably won't see the credit until your next billing statement. Sears can not control that, your credit card bank does.

Seriously, how long have you had a credit card??

Review
#379414 Review #379414 is a subjective opinion of poster.
Loss
$82
Tags
  • hard time

Sears review in Colorado Springs, Colorado: Item not in stock, charged anyway

Update by user Feb 25, 2013

There has been no change since I have posted my complaint so I decided to contact my credit union and file fraudulent charges against Sears. I received a provisional credit to my account and my credit union is now handling the problem. GOOD RIDDANCE!!

Original review posted by user Jan 25, 2013

On December 11, 2012, we attempted to purchse a gift for Christmas through Sears.com. Their website said it was in stock. We placed the order, recieved a confirmation, then shortly after that same evening, Sears.com cancelled the order because it WAS NOT in stock. I immedialtey went online to check my bank account and there was a pre-auth for the amount purchased. It stayed there for three days and then the charge went through. So here we are, January 25, 2013 and still no resolve. Really guys?!? I have made countless phone calls, jumped through all the hoops they've asked me to and still no results. I know the amount is not alot to most folks but to a family who struggling financially, it is everything. I am so frustrated and will never do business with Sears or Kmart again!
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Review
#379149 Review #379149 is a subjective opinion of poster.
Product
Sears Website
Loss
$40

Ridiculous return policy with sears

I returned a craftsman Impact gun I got for Christmas with the receipt and asked to upgrade to a larger Dewalt. The store did the exchange online with CPO. The wrong gun was sent so I called CPO. I was told that the unit was a little more money and had to give my credit card to them to make up the difference. I was told that when they received the other gun back I would be credited the money. They didn't tell me that the could only credit me with a Sears gift card. Both Sears and CPO refuse to do anything else. This forces me to spend my money at Sears. I had the original return with receipt and am should get that money back. Sears and CPO both said "tough" They suck.
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Review
#379019 Review #379019 is a subjective opinion of poster.
Loss
$107

Update by user Feb 23, 2013

Thanks for the advice 'Get a Life". Going into the store seems like a good idea, unless you have purchased on-line from an international location.

I don't really think it's a credible option.

Also interesting to hear your experience with multiple complaints. I don't...

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9 comments
Nigel C
#617486

I waited a month to hear from Sears after their promises of assistance (see comments from Sears). THEY NEVER GOT BACK TO ME APART FROM TRYING TO CENSOR ME.

See my entry 'Sears Gags Complaints'. Their customer service response is to try to shut you up rather than deal with their failings.

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With Official Company Response
Review
#378969 Review #378969 is a subjective opinion of poster.
Product
Sears Credit Card