Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Sears review in Green Bay, Wisconsin: ABOUT NORDIC TREADMILL JUNK!!!!
Cannot return unused item purchased at Sears store
Update by user Feb 07, 2013
so, i talked to sears "social media" rep on 1/31/13 and he said he'll call me back on this monday 2/4/13. now it's thursday night 2/7/13 and i have not heard from anyone from sears.
i have attempted to call number they gave me and emailed them multiple times. no response.
great service... on the 14th it will be 30 days that i have purchased this item and that is the last day i can return it.
Update by user Jan 31, 2013
well, just got contacted by sears and they are looking into now. i shall receive a call back early next week to see what my options are. let's see what happens...
Update by user Jan 30, 2013
I have replied to Sears as they have requested in the comment below but of course there is no response. I think they are just trying to appear to look like they care and want to help where in reality they really don't give a **** (you know what).
Original review posted by user Jan 29, 2013I went to Sears store to purchase sandblasting cabinet. They didn't have it in store so the sales person offered to order one for me and they would ship it to my home. I agreed and purchased the item from Sears. Then, before the item actually arrived I purchased it from somewhere else for less money so, the day when the Sears sandblasing cabinet arrived I put it in my car and drove to the Sears store to return it. Unused item. Just wanted to return it. To my surprise I was informed that Sears had actually ordered item from one if their merchants and because of that I cannot return that item to Sears. Not only that, now after talking to the merchant that sold me this item for Sears I now have to pay over $120 shipping fees JUST TO RETURN THE ITEM I PHYSICALLY PURCHASED AT THE SEARS STORE. this is absolutely a cheap tactic. I have a Sears receipt for this item that i purchased at Sears and now Sears doesn't want to accept this new, unused item for return because they apparently ordered this from a 3rd party merchant without my knowledge or approval. I will NEVER ever buy anything else from Sears and I recommend you all avoid Sears. This is not the place you should be spending your money at. There are lots of much better alternatives such as Home Depot, Best Buy, Walmart, etc... Avoid Sears at all cost!
Sears review in Delray Beach, Florida: Lost item no response
Sears Dehumidifier Recall
Sears review in Houston, Texas: Ordered/delivered Wrong dishwasher
Sears review in Saint Albans, West Virginia: Hostile Work Enviroment
Sears review in Los Angeles, California: Sear did not refund my money
Sears review in Colorado Springs, Colorado: Item not in stock, charged anyway
Update by user Feb 25, 2013
There has been no change since I have posted my complaint so I decided to contact my credit union and file fraudulent charges against Sears. I received a provisional credit to my account and my credit union is now handling the problem. GOOD RIDDANCE!!
Original review posted by user Jan 25, 2013On December 11, 2012, we attempted to purchse a gift for Christmas through Sears.com. Their website said it was in stock. We placed the order, recieved a confirmation, then shortly after that same evening, Sears.com cancelled the order because it WAS NOT in stock. I immedialtey went online to check my bank account and there was a pre-auth for the amount purchased. It stayed there for three days and then the charge went through. So here we are, January 25, 2013 and still no resolve. Really guys?!? I have made countless phone calls, jumped through all the hoops they've asked me to and still no results. I know the amount is not alot to most folks but to a family who struggling financially, it is everything. I am so frustrated and will never do business with Sears or Kmart again!
Ridiculous return policy with sears
Update by user Feb 23, 2013
Thanks for the advice 'Get a Life". Going into the store seems like a good idea, unless you have purchased on-line from an international location.
I don't really think it's a credible option.
Also interesting to hear your experience with multiple complaints. I don't...
Thank You for Your Submission
Your comment is successfully posted.