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I bought a garage door opener from Sears 4 months ago, and almost from day 1 was having problems with the sensors malfunctioning randomly (occasionally detecting a blockage when nothing was there, and preventing the door from closing). It was more of a nuisance than...
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1 comment
Anonymous
#1168530

Prolly not the Sensors but more than likely it is in the wiring. Check the Wires for any breaks or staples.

Review
#372696 Review #372696 is a subjective opinion of poster.
Loss
$40
With Official Company Response

Extended Warranty = Fraud - Do NOT buy from Sears

Just called for the third repair appointment for a dryer less than 1 1/2 years old. The same problem every time. Power to the unit but all control surfaces dead. No lights, no response from any button or dial. Can't start the machine. I was told that even with the full, extended warranty that I purchased only the repair guy can deem the unit a lemon and have it replaced and only AFTER the unit has been repaired 4 times in the same year!! I had to wait TWO MONTHS for my last repair appointment. DO NOT BUY ANYTHING from Sears.
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2 comments
Anonymous
#591463

Almost sounds like a loose plug or clip in a wire harness leading to the controls. Or a fuse. Keep after them. You bought something from the same people you are waiting for repairs and can't use it.

Call the service dept. Ask to speak to a supervisor right away. Tell them your problem should be expedited.Take notes. You should be issued a service request number. Note date, time and who you spoke to.

SearsCares
Sears Response
#591044

Dear Anonymous372666,

My name is Jay and I am part of the Social Media Support team at Sears and I am very concerned about what I have read here. We are truly sorry for the trouble and inconvenience that you have encountered with your dryer and our service. We understand the importance that the dryer plays in the family home and we would like to look further into what has happen surrounding this service order and see what can be done to correct any mistakes that may have been made to help minimize your frustrations. At your convenience, please send us an email to smadvisor@searshc.com providing a contact phone number and the phone number that the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Anonymous372666) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Jay C.

Social Media Moderator

Social Media Support Team

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Review
#372666 Review #372666 is a subjective opinion of poster.
Service
Sears Repair
Loss
$2500

Sears in Minneapolis, Minnesota - Kenmoor: 6yr old Fridge needs replacement!!

We purchased a Kenmoor fridge in 2006 from Sears the same year that it was manufactured "in Mexico". It has already run out of freon and the appliance guy says it needs replacement. Sears customer service said to contact the mfg. I went on the Kenmoor site and they partner themselves with Sears! But nothing they can do because I had no warranty.....WARRANTEE!!! REALLY??!! Is that the only problem here? I am alarmed and bitter and will never go in any Sears again. And I will definitely tell everyone I know. Bottom Line. No help from anyone at SEARS or KENMOOR, I have to replace a 6 yr old unit and they don't give a care....@#$%
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Review
#372263 Review #372263 is a subjective opinion of poster.
Service
Sears Replacement
Loss
$1200

Be careful with Sears refund policies

I complain about order 427062291 for an electric range at Sears for a total of $1,479.08. The order was paid by credit card on 18 November and was cancelled on 21 November before the planned delivery of 24 November. There is no refund yet on 3rd of January. Sears has been called repeatedly on the phone to provide refund on 26 November, on 6 December, on 20 December, on 21 December and on 3rd of January without results except apologies, contradictory statements various promises of refund depending on the agent answering the call. Complaint letter sent to Sears Headquarters on 24 December. One has to be careful… Donald Joyal 1359 Monroe St NE Washington, DC 20017
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1 comment
Anonymous
#594145

Are you aware that when you pay with a credit card you have up to 6 month to file a charge back. Call the credit card and dispute the Sears charges.

All of them.

I heard Sears is so screwed up that they don't even bother to answer to the inquiry made by your credit card company .

Review
#372211 Review #372211 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$1479

Sears said they'd replaced our washer (but hadn't)

My husband and I purchased three large appliances from Sears in Newark, CA about a year and a half ago. Not long after they'd been installed, the dishwasher (Kenmore Ultra Elite) began having a variety of serious issues--long story short is that we had approximately **eight** service visits in less than a year. A few days ago, the dishwasher had another serious problem (tub not draning) occur, which it has experienced and been repaired for previously. I called the Large Appliances manager at the Sears where we'd bought it and requested a refund or replacement, explaining the many repairs that had already been required while it was still under warranty. (I should mention that this was not the first time--not by a long shot--that we had requested a refund or replacement, as we'd obviously gotten a lemon. However, Sears always refused, saying that as long as it was still under warranty, they had to fix it yet again before giving a refund or replacement.) The manager replied that it sounded like we indeed had a lemon and it "definitely should have been replaced earlier," but that he would first need to call their repair center to see if that would be okay. I didn't mind; I hadn't expected him just to take my word as to what had happened, He called back within about 30 minutes and said that not only had we not had that many repairs to the dishwasher but that Sears had **already replaced it** last June! I could hardly believe what I heard and asked him to repeat it. I then put him on the phone to my husband and could overhear him tell my husband the same thing. The dishwasher has **never** been replaced, however. Interestingly, my husband happened to be on our landline at that time with Sears' repair center, and he told the woman he was speaking to what the manager had said. Her response: "No, sir, I don't see any record here of us ever replacing the dishwasher." So, my husband got back on the phone with the manager and (nicely) asked him to call us back when he'd figured out the discrepancy between what the repair center had (supposedly) told him and what they were telling us. My husband had to go to the mall shortly after that, so he decided just to stop by Sears and follow up with that manager in person. Not sure if the guy was really the department manager after all, as his manager (not the store manager) came out to talk to my husband too. Anyway, the guy lied and claimed he'd never told either of us that the dishwasher had been replaced--when he'd told each of us that, separately, not even an hour earlier! Of course, both he and his manager refused to give us a refund or replacement. My husband spoke by phone the next day with the store manager who was also completely unhelpful. Why Sears, or any retailer, would choose to treat customers who've purchased multiple big-ticket items this way--especially when their own records clearly indicate we were sold a bad product--is beyond me, but they have lost us as customers for life, and not just for appliances.
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Review
#371840 Review #371840 is a subjective opinion of poster.
Loss
$989

Sears in Carthage, New York - Close out is not damaged goods

I purchased a stove at Sears and was told the price was low because it was a close out. However, when I went to pick it up, the service man brought out a stove with a large dent. When I said it was damaged and I was expecting a stove in new condition, not dented, I was told to take it up with the salesman. The salesman told me it was a closeout and closeouts include scratched and dented merchandise. The dent was never brought to my attention as my daughter, who was with me at the time, can verify. I would not have been interested had I been told it was dented. The salesman implied that it was on sale as a closeout, which I consider as the last of a particular model, not damaged goods, when I purchased it. After not getting satisfaction, I asked to speak with the manager. The manager pretty much told me the same as the salesman did. She did offer the same model discounted by $100, but that is not satisfactory to me considering it was implied that the stove I purchased was indeed a closeout and not damaged. I took a refund as a last resort. Still not happy with the situation, I called a Sears complaint number. The woman that I spoke with told me the same thing that the salesman and manager told me. I was not satisfied with what she was telling me, so she called and spoke with the manager I spoke with earlier. The only resolution they offered was to give a 15% discount on a new stove. I feel the stove was misrepresented to me at the time of the sale and I should be offered a new, undamaged stove at the price I originally paid. I WILL NOT be doing business with Sears in the future. I have purchased a lot of merchandise at Sears over the years and think it foolish of them to lose a good customer over a $260. difference. So much for being a loyal customer.
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Review
#371682 Review #371682 is a subjective opinion of poster.
With Official Company Response

Sears Furnace installer did not take away the old furnace

From a major home improvement company, the customer expects all the details to be taken care of. Removing the old furnace and disposing of it is exactly one of those details. I had a furnace installed by Sears and they did not dispose of the old one. To make matter worse, I was the Sears sales rep who sold the furnace to myself. I bought the furnace for a rental property that my folks own. Two years later, while visiting the property, I see the old furnace. I could tell you a lot more stories about how Sears sales managers steal from the own sales reps.
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1 comment
SearsCares
Sears Response
#588241

Anonymous1949

My name is Liz and I am a member of the Sears Social Media Support team. Please accept our sincerest apologies for the troubles you have experienced with your furnace. I can truly understand your frustrations with the level of service you have received from our installation team. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the furnace was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous1949) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Review
#371647 Review #371647 is a subjective opinion of poster.
Service
Sears Installation
Loss
$30000
With Official Company Response

Sears Home Service misleading repair advice lead to big $$ ripoff.

Ken Technician #and the Sears Home Services should be arrested for consumer fraud. Sears charged us $350 repair and Ken told my husband that it would be worth it for a 10 year old dryer that originally cost $4500. The dryer cost $900 originally. If I had been home I would have refused the work. Originally the scheduled date was on the same day. They never showed never called. The service center claimed our line was busy. We have a cell phone line they can leave a message. Sears never intended on coming and never called us to cancel or reschedule. I had to contact them. On the chat I also told them I thought the dryer was newer than 10 years but during the same session I had time to go through my files and find the original receipt. I informed the person on the line that it was indeed older than 10 years and instead of backing up and telling me that it would not be worth the trip he went ahead and scheduled it and would not give us an estimate of the service call. I told him that the dryer drum did not turn and it was not electrical. Then I called them 2 days later after the visit and told him that we never had trouble with the heat and that the service technician, Ken, must have done something to it. Then they tried to schedule another visit for$75 to look at it. Then they tried to sell us a new dryer. Shame on Sears for taking advantage of us. I will complain to the public and consumer advocates. Sears should go out of business. They are crooks. We are $350 poorer but wiser to Sears. We will never buy or use anything affiliated or from Sears.
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1 comment
SearsCares
Sears Response
#588239

Anonymous1948

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear of the troubles you are experiencing with your dryer. In addition, I understand your frustrations with the level of customer service you have received from our repair team. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the order is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Anonymous1948) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Review
#371590 Review #371590 is a subjective opinion of poster.
With Official Company Response

Sears Appliances & Delivery sell things they don't have

I bought a refrigerator and had a scheduled delivery for Thursday 12/27/12. I was called at 8pm 12/26/12 and told by an automated system that I needed to call and reschedule my delivery because of Weather. It was snowing. I was angry because there was very little snow but the customer service agent couldn't do anything about the date. I was now set for 12/30/12. i was called the next day by the automated system and told that my delivery was being rescheduled. I ignored that message. I was then called an hour later by an agent who told me my new delivery date was 12/30/12. I told him I already had three other phone calls about this and confirmed with the agent the day before. Do they no have computers or accounts? I was called the night before delivery and the automate line said it would be delivered between 7:45-9:45am. We waited. It was 10:30am when I took the time to track down a customer service department that could tell me anything about my order and it's delivery status. She then tells me THEY DON'T HAVE THE FRIDGE IN STOCK AT THE MOMENT. Needless to say I wasn't happy. I asked her how I could be elaborately scheduled TWICE for delivery of something they didn't have. She apologized and offered me a $50 gift card. Why would I want to spend MORE of my money at a place that schedules deliveries of products they don't have? I cancelled my order immediately and hope to GOD I am getting a refund. I've already repurchased the identical product (because Kenmore is just a name plastered on Frigidare and Whirlpool products) at Home Depot and expect an on time and easy delivery. I will never buy a product from Sears or their affiliated companies/brands again. (Kenmore, Craftsman, Kmart, Land's end, Diehard)
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1 comment
SearsCares
Sears Response
#588517

troyeramanda,

Please accept our sincere apologies for the difficulty you have experienced with delivery of your refrigerator. I understand how frustrating it is to purchase a refrigerator and find out the item is out of stock. Even more, I can see how irritating it can be to receive poor customer service when you contacted us. My name is Liz and I am with the Sears Social Media Support Team. We would like the opportunity to have one of our dedicated case managers contact you with possible options to resolve this matter. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (troyeramanda) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Review
#371420 Review #371420 is a subjective opinion of poster.
I had gone to some stores to look for a Christmas tree light dimmer cuz my husband had been *** that the lights on the tree were too bright. Nobody had one, so I started looking online. Found one @ Sears.com for $6 and some change plus $5 to ship it on 12/2/12 No...
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1 comment
Anonymous
#1001085

Ordered *** handle from toolbox on 6/12/15, still have not received, They say it will be there today, tomorrow, next week etc. Doubt I ever see handle and if I do what shape will it be in ? Stay away from toolbox and you will be better off for it.

Review
#371295 Review #371295 is a subjective opinion of poster.
Loss
$11