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Sears review: Where is my Refund?????

Bought six women's blouses, did not like and returned them immediately in Oct 2012. Still awaiting my refund and it is now January 11, 2013! Spent hours on the phone with customer service agents and told by them that the refund is coming, should have been here already and so sorry for the frustration. I am still waiting! I am irate and will most likely save myself a lot of future pain by not shopping there again. I thought their online department was great until having to report an issue and being forced to wait on the phone for hours.
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Review
#374418 Review #374418 is a subjective opinion of poster.
Loss
$128

Sears Appliance Service Sucks

I bought a top-of-the line Kenmore dishwasher. They have had to come out several times in the first year. Installer didn't connect waterline correctly so it leaked. Then the water wasn't getting inside the dishwasher at all. I could have dealt with it, but the wait for the repairman is around 2 weeks. The last time it took a month to get it fixed because the guy that came out the first time misdiagnosed the problem. Ordered a part that took two weeks to come. Then 2 more weeks to get the part installed.The last guy was wonderful. Figured out what was wrong and drove to the warehouse to get a new motor--came back and installed it. Turns out, Sears is woefully understaffed on repairmen. Keep this in mind if you decide to buy an appliance.
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1 comment
David
Sears Response
#593514

Dear Anonymous374362,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We are sorry to learn of the multiple issues you have faced with your dishwasher, and apologize for the delay in having it properly repaired. We would like the chance to monitor the remainder of your dishwasher repair, and ensure everything goes smoothly. Please send the following information – contact #, screen name (Anonymous374362), phone # used at time of purchase to smadvisor@searshc.com – Thanks, Brian.

With Official Company Response
Review
#374362 Review #374362 is a subjective opinion of poster.

Sears mistake not mine!

Hi I wrote a check to sears credit cards in the amount of$27.00 and mailed my check in, on time of course, Sears electronically debited $77.00 from my account, in balancing my check book I found the mistake, an hour or so later! Called my bank the next day to which they instructed me to call Sears, so another hour on the phone to get problem resolved, they are going to credit my bank account the $50.00. I wish that when I make a mistake like that I could just say oops I'm sorry that won't happen again and that would be the end of it, truth be told I have to pay for my mistakes, bank fees, late fees, extra interest. Sears says I'm sorry, the two or three hours of my time to find their mistake is worth nothing. Sincerely John
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Review
#374344 Review #374344 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$50

Sears review in Louisville, Kentucky: Should not have passed quality in factory 2x

bought new washer&dryer set Apr,2012. Took dryer out of box, hooked it up, crash, boom, bang, opened door, drum not attached to dryer. Called repair, 10 days later, no loose screws or bolts in box or anywhere. Serviceman assembled on site. Dec.2012, crash, boom, bang again while drying clothes, opened door, drum is warped, off track, has dents from underside. Call repair, appt. in 9 days, meanwhile, new drum drop-shipped to home. Repair came, opened box of new drum, can't use, has same dents in it plus a pointed dent. Repair said dmgd from shipping. Not true, it is obvious it passed thru quality in mfg, but never should have. Box was packed good, small damage spot on box on corner where there were 5 layers of cardboard, no dmg. to side of box, impossible to say it was from shipping. next appt. 10 days. have made 5 trips to laundrymat for drying clothes. Repair was going to use that drum till I noticed the dents. Sears refuses to compensate.
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Review
#374328 Review #374328 is a subjective opinion of poster.
Service
Sears Repair
Loss
$500

Sears scammed me right before Christmas

I bought a ring on December 21 and i received a confirmation email and was waiting for email to tell me to come pick it up. Well i then got an email apologizing and stated that my store ran out and my card would not be charged. Well few days later my card was charged so I called sears online and was told it was normal to wait 5-7 days for a refund of a product. (even though you never receive it? ) but she said i was never charged. well i was thankful i was only waiting for this amount of money and could not believe Sears would be so disorganized.and i told the woman that yes I was charged and she said well its your credit card companies problem. I wrote several emails and then i was told to fax my billing statement to sears so I could prove i was charged for the ring i never got. At this point i figured my local sears would take car of me. Well they faxed it for me and got no help and no refund on the spot but said I would receive my money back in 3-5 days. Well I called lady at my local sears back because its been 8 days . She said she would check on it and call me back. This is now the point that I am blown away! Sears said that if she or if I even ask about my order or money not being refunded that it will start the whole process over . Sears said it takes 10 days to get refunded! omg so now if I call or email and even mention my money not being refunded that I have to start over? I was planning on finishing up my shopping on the December 21 when i picked up my ring but now I haven't spent one penny at sears and at this point probably never will.. I can not believe a store my whole family use to trust has hijacked my money and wants me to prove they charged me ? this is the worst nightmare of a company. Why would Sears want to treat a customer so poorly?
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Review
#374255 Review #374255 is a subjective opinion of poster.
Loss
$14

Sears review in Cedar Rapids, Iowa: Promised delivery date fail

I bought a 55' TV from Sears. They were running a promotion on free delivery. Boy did I regret that. I should have just had a buddy get his truck and help me that day. Anyway as promised I got an automated phone call from Sears confirming a delivery between the times of 1:00 P.M. and 3:00 P.M. for 01/09/13. After hours of being late I made several phone calls and spoke to employees that could not speak English and I was assured that my delivery was next. Next never came! I ended up calling the store where I bought it and explained everything and they weren't much help either!
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1 comment
David
Sears Response
#593560

Anonymous,

I'm sorry for any inconvenience and frustration you’ve encountered with your television delivery. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. Please send the following information – contact #, screen name (Anonymous374217) and the phone # used at time of purchase to smadvisor@searshc.com – Thanks, Brian.

With Official Company Response
Review
#374217 Review #374217 is a subjective opinion of poster.

Sears review in Fort Worth, Texas: Gift card

I ordered a gift card from the Sears.com website to be delivered via email to the recipient on December 25th. The following day, I spoke with the person and they had not received any email or gift card from Sears. I double-checked the email address, it was correct. I had them check their spam/junk folder and their filters and there was nothing. So I went online and contacted Sears about the problem. I submitted my complaint on December 27th. I received an email saying they would "research" the problem and I would receive a reply in 5-7 business days. Never received any further communication from Sears (email or phone). So I emailed back and inquired again. This time I was told someone would get back with me in 3-5 business days. Again - nothing. Then I decided to call customer service via phone. Went through the whole explanation with the person, gave them all the information, was placed on hold ... and then they came back and told me since it was a gift card, they couldn't do anything but send it to another department and someone would get back with me in 72 hours. So ... again, I'm waiting. Do I think I will actually hear from Sears? Not really. It's January 10th and the recipient still has not received the gift card. If I don't hear back from Sears yet again, I'm not sure what my next step will be.... but I am done being nice and polite with them.IF you ever send a Sears gift card you need to double-check with the recipient that it was received. Otherwise, it's possible that Sears is just taking your money and keeping it. BEWARE!!!!!!!!!!!!!!
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3 comments
David
Sears Response
#592100

Dear Anonymous374111:

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager.

I found your post here and wanted to reach out and offer our sincere apologies for the problems you are having receiving the gift card you purchased as a Christmas gift. I can certainly understand your frustration with first chatting with our customer service group then calling to find out where the gift card is that you purchased. We would like to offer the assistance of a dedicated case manager who will work on your behalf to resolve this situation. We value your business and are truly sorry that you have had to go through so much to find out where the card you purchased is.

You can also keep this case manager's contact information and if you have any difficulties with future purchases you can contact our group for assistance. Please send the following information – contact #, screen name (Lisa Cooper), phone # used at time of purchase to smadvisor@searshc.com – Thanks, Susan.

Anonymous
#593821
@Sears Response

SEARS DOES NOT CARE... BUT WHAT SEARS WILL DO IS BUY YOUR SILENCE...

BELIEVE ME SEARS DOES NOT!!!!! REPEAT NOT CARE!!!!!!!!!!!

DO NOT TRUST ANYONE IN THE MANAGEMENT LEVELS OF THIS COMPANY!!!!!!!!!!!! DO NOT TRUST THEM!!!!!!!!!!!

John N
#592019

I assume you paid, online, via credit card. If so, then dispute the charge immediately.

If you paid via debit card, you oughta know better! Once the money is gone, you have problems getting it back. In any event, stop having anything to do with Sears.

They are NOT the Sears, Roebuck & Co. we grew up with.

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Review
#374111 Review #374111 is a subjective opinion of poster.
Product
Sears Website
Loss
$75

Sears review in Lee's Summit, Missouri: Stolen my money has been 17 days

I ordered a high chair on dec 22nd, that showed was in stock. The item went out of stock immediately and said it was cancelled. My card was charged immediately. I chatted with 5 agents online and was told "it was a pre auth" and hasn't been charged. Well the charge posted on my account, WWW.SEARS.COM HOFFMAN EST Purchase Date: 12/24/12 Category: Retail Stores Purchase Posted -$58.69.I keep getting the run around and no answer. I've talked to Melissa, Kiki, Kim,Cristopher, I can go on because I have every record. What can be my next step? The switchboard has only the "online support" where I am getting no where.I just want my money, or a product. I have bought lawn mowers and several things from here and WON"T be doing that again. Don't ever buy anything from these crooks, they are quick to steal your money but don't want to give it back. I have faxed my bank statement twice at the cost of $2.50 each and "they" still haven't received it. Been told for 2 days my money was on it's way and now they dont' have the statement. funny huh.
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Review
#373940 Review #373940 is a subjective opinion of poster.
Loss
$59

Sears.Com Cancelled order and still charged my card

I placed an order on sears.com for two pairs of jeans for my daughter. I was charged the whole amount on Dec 17. When I received the order, there was only one pair of jeans and a bill stating they cancelled one pair of jeans with no explanation, but they charged me for both pairs. It took over 2 hours and 4 phone calls to get a refund. The customer service was routed through different countries each call. After finally getting through to a “manager” I still had to wait on the phone another 20 minutes. It has been 24 days and still no refund.
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Review
#373907 Review #373907 is a subjective opinion of poster.
Service
Sears Manager
Loss
$43

Sears bogus coupon scam

SEARS OUTLET FRAUD, Got a twenty dollar off coupon code for my order of a toolbox that was to be new in the box. Well the toolbox was out of the box being used as a work station at the counter with a pile of *** on it, with damage too. I asked If I could have some cardboard to place it in my truck, remember I bought it as new in the box ! Nope your on your own was the reply and then a system wide crash of their computers. Gee I just traveled 50 miles to pick this up, You'll have to come back tomorrow was the reply.. So much for trying to avoid the over priced shipping option. And for that $20 of coupon code if you use in thirty days, with a $299 order, well gee it's bogus won't work no way no how. A note to customer service was a no reply. Sears won't be happy until the doors slam shut.
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1 comment
Anonymous
#1269591

I bought a Icoffee maker and started a account for $20 in savings. Well it did not work and they did not carry a replacement or was willing to let myself exchange product for equally priced item.

This forced return by Sears causes a revocation of all earned, spent or not, coupons or points in transaction to be voided. This company Scam allows them to take away all advertised and given discounts for Christmas because the percent of returns by buyer and with gift receipts by recipients probably is in the 70% + range and if you spent your bonus points they will re access it to your credit card for an, un agreed upon, amount that was not signed at register. My reward by manager JEREMY SILVA.

(Jeremy.silva@searsbluecrew.com)

After arguing he gives myself a sticker with a cash register transaction on it and tails me I will have to come back in 24 hours and I could use the credit but before handing it to me he tells me and the other customers that I do not DESERVE this credit. I asked him to sign his name he refused and said he would not be threatened.

I told him I would report him to call for action 11 news. He told me he was going to remove the credit. I told him he was costing SEARS another big purchase today and I walked away to leave after I was half way across store 10 feet from door he yells from tool department, across home goods, about 150'. That I was banned from the store.

The last time I heard someone yell that loud in a store was during a robbery. This man is costing Sears it's revenue and has no business interacting with customers. If you no how to link it corporate feel free. A $350 purchase to be returned and loss on a $1500 air compressor that was to be purchased that day.

I no that my moms gift was ruined and I then had to buy another gift to replace a junk item sears stocked for Christmas with no warranty being honored. In my opinion they are purposely hurting consumers to increase their profit margin. $25 from me times how many customers and it equals corporate fraud, false advertising involving credit cards, adds for promotional bonuses and just having good products with exchanges available.

Very shameful way to treat American bread consumers that are loyal to your brand.

Not honoring warranties is the first sign of a company that is going to shut down. Thank JEREMY SILVA for the loss of store at SEARS at Southgate Colorado Springs Colorado.

His Email is above. Hope it never happens to another customer while trying to shop for his mom on Christmas.

Review
#373866 Review #373866 is a subjective opinion of poster.
Product
Sears Coupon
Loss
$250