Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears in Arlington, Virginia - Unreliable vendor, horrible customer service

We ordered a fridge from Sears.com on Dec.3 with delivery scheduled for Dec.9. Our credit card company approved the transaction on the day of purchase, however Sears.com did not process the order. All of this we found out on the day of scheduled delivery, which obviously did not happen. The question is why Customer Service from Sears did not bother to call us about it. We lost a whole week without a fridge and had to cancel the order, since they could not fulfill it without having us wait for another week. We'll never purchase anything from Sears again due to a very unreliable and horrible customer service. We actually bought this item from another vendor and got the delivery within 2 days without issues.
View full review
Review
#367131 Review #367131 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears has not refunded my money 9 business days and counting

I purchased a freezer online for store pickup. Funds were withdrawn from my account by Sears immediately via PayPal. I cancelled the order before picking it up and received a cancellation notification email to that effect from Sears. The email indicated my refund has been "promptly" processed back into my account. Needless to say, this is the 9th business day and I still have not received my funds. I call Sears customer service and I an getting the run around. Now the latest person says, wait, it takes 7 - 10 business days to "process" the refund! Yet it took them seconds to withdraw it from my account. If I don't receive my funds at the end of the 10th business day, I will be seeking an attorney. This is the last time I will ever purchase anything at Sears, ever! I don't care if they offered the cheapest prices.
View full review
2 comments
Anonymous
#591058

Sears still hasn't refunded my money and it's now been 29 days. I've spent hours on the phone and I keep hearing 7 to 10 days even after they admit they screwed up.

Sears should be out of business. Don't shop at Sears.

rreastman
#604974
@Anonymous

Sears took my money over 21 days ago...I have spent hours on the phone and it is just making me sick...they keep saying it has been processed and just wait another now2 7 to 10 business days...I just found out they just now today are trying to track the processing... I don't know what to do...

I bought a hot water heater and cancelled it the same day..they took the money anyway and have been giving me the run around ever since.I can't get any higher than the blue ribbon customer team.. does anyone know how to talk to someone who can actually help and how you can talk to someone higher than these inept people?

it is driving me crazy not to mention not having any hot water and can't get a new tank until the money is returned... HELP

View more comments (1)
Review
#367105 Review #367105 is a subjective opinion of poster.
I purchased a $600+ Sealy (Canon Bay) Queen-Mattress Set from Sears, in March 2011. It is December, 2012 (a little over 1yr later) and my mattress has a horrible (almost 2") sag in the middle. When I purchased the mattress set at Sears, the salesman inquired whether I...
View full review
Review
#367076 Review #367076 is a subjective opinion of poster.
Loss
$634
With Official Company Response
On Saturday, Nov. 24th, I ordered a mattress on sears.com during the free boxsprings event. Mattress arrives, no box springs included. I called Sears customer service and was told that I didn't "order" the free boxsprings. Ummmm, okay, I need to order my free...
View full review
2 comments
Anonymous
#581894

I'll one-up you...after many attempts, I was able to get the free box springs added to my order (I have the confirmation email). They just didn't send it.

No one even bothers to pretend that it's my fault.

However, after numerous phone calls and emails, it appears there is no entity involved in the process who has the ability to fix the situation.

View more comments
Review
#366860 Review #366860 is a subjective opinion of poster.
Service
Sears Delivery Service

SEARS- Beware don't use online Sears.com

I ordered a Cuisinart Griddle from SEARS online. Paypal the funds. I received a Bella pretzel maker. How do these 2 items sound a like?? Anyway they had 800 number called to see if there would be any problem taking it too Sears for exchange for what I ordered or refund. They informed me they could not help me. Now I have to deal with trying to ship this back and getting my funds returned before Christmas. Save your time and money and DON'T SHOP AT SEARS ONLINE. I have spent serveral hundreds of dollars with this company- but this is the end for me my family and any friends.
View full review
2 comments
ambitious1535
#581767

Either vendor or Sears has an internal theft problem or a warehouse employee that is desperate to get credit for a completed order. Or there as just as many bozos in the shipping department as there is in corporate headquarters.

I would report your trouble with Sears Online to the Better Business Bureau. Good Luck

nikalseyn
#581417

You are certainly not the first to find out the hard way that Sears is not the Sears, Roebuck & Co. we all grew up with. Best to stay away from anything connected with Sears.

View more comments (1)
Review
#366829 Review #366829 is a subjective opinion of poster.
With Official Company Response

Sears in Moorhead, Minnesota - Horrible Customer Experience

I ordered a washer/dryer on Dec 1st. The item turned out to be on back-order until January 15th. I cancelled my order on Dec 3rd. It is now December 12th and the credit has yet to be issued to my Visa card. I have called Sears customer service 3 times. Each time I get passed to another department. One rep gave me the cancellation number that was sent to Visa, but when I called Visa, they had no record of the credit request nor the number I was given by the Sears rep. I will never allow my family to shop at Sears again. A 2 person start-up is more buttoned-down than this operation.
View full review
3 comments
SearsCares
Sears Response
#581877

Anonymous1944 My name is Liz and I am a part of the Sears Social Media Support Team. Please accept our apologies for the poor customer service that you have received.

We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. Understanding that we have let you down, we would appreciate the opportunity to speak with you and gather the needed information in order to make the necessary improvements. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly.

In addition, please include your Screen name (Anonymous1944) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you, Liz R. Social Media Moderator Social Media Support

SearsCares
Sears Response
#581874

Anonymous1943

My name is Liz and I am a part of the Sears Social Media Support Team. Please accept our apologies for the poor customer service that you have received. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. Understanding that we have let you down, we would appreciate the opportunity to speak with you and gather the needed information in order to make the necessary improvements. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous1943) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

SearsCares
Sears Response
#581878
@Sears Response

We do apologize for the inconvenience. Please use the screen name Anonymous1944 for assistance. Thank you

View more comments (2)
Review
#366766 Review #366766 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$1345
At this point, I am completely and utterly disappointed at the level of customer service I have been given by Sears. The first incidence was the stacking kit not being ready for pick up at the appropriate date. As I have mentioned in previous emails, I was transferred...
View full review
1 comment
Anonymous
#585454

I order my daughters christmas items online at sears.com the website stated order by 12/20/2012 and get your items by 12/24/2012. I placed my order by 12/18/2012 and received a confirmation e-mail for my delivery date made for 1/3/2013.

I called sears to cancel and was told i could not cancel the order and was respondsible for return shipping and a 20% restocking fee of purchase price.

I will never order from sears.com or shop at sears department store again. Macys.com is the way to go, i

I received my items in 2 days!!!!

Review
#366737 Review #366737 is a subjective opinion of poster.
Loss
$1300

Sears in Moscow, Idaho - Harassment for a $35 Payment After Paying in Full

Hello, You do not know me. In fact, you probably don’t know many of your customers, long-time or no, like myself. I recently purchased and air compressor from your company, via a Sears card. We were so excited, trying to build a little credit. Alas, we were late on a $35 payment. The first phone call, I understand: it was made at 8:24 a.m., December 10, 2012. NO message was left, but I had an idea (we usually do not make late payments), but we had a funeral to attend. We had the money. I called an hour later, that day, telling a “Sears agent” we would call back with a card to pay the balance in full, and to please remove us from the list. She agreed, and thanked me for the call. The second phone call was December 10, 2010, and 12:03 p.m. I had to ignore the call. I was at a funeral. I figured that it was a fluke, since I had already told a “Sears agent” my plan was to call later in the afternoon to pay in full. The third call was December 10, 2012, at 2:10 p.m. I again could not take the call. I apologize, but funerals do sometimes run more than 2 hours. The fourth call was December 10, 4:05 p.m. Now I was getting steamed. For $35? Isn’t this harassment? When I arrived home, I called the number around 7 p.m., gave them the information, asked them to please make sure no one calls again. She said that I was removed from the system, the payment would go through in the next day, but no more calls. The fifth call was December 11th, at 8:34 a.m., waking me up from a sleep I deserved (we lost a family member). I called back, more than angry, and explained what had happened the night before. The “Sears agent” had the gall to remark, “Why is EVERYONE so angry this morning?” I told her that by this time, it was more than enough phone calls, the payment is scheduled IN FULL, and I wish to be removed from the system, including my phone number. She agreed and said it wouldn’t happen again. The sixth call was December 11, 2012, at 12:25 pm. I missed the call, so I called back, and repeated to the “Sears agent” the same thing I told the “Sears agent” in the morning: to remove my number. And explained at this point, this IS harassment. The seventh call came December 11, 2012, at 2:31 p.m. Really fed up, I did not answer the phone. Besides, I had work. Which happens from 9 a.m. – 5 p.m. The eighth call came tonight, December 11, at 4:27 p.m. Having finally turned off my ringer at this point, I missed the call. I called back, explained my situation to the 8th “Sears agent”, who dismissively told me he “read the notes” and was “aware of the problem” and there wouldn’t be another call. I told HIM that I had been told that over 4 times already, and did he have another number? He said “this is it” and thanked me for the call, and hung up on me. The ninth call also came tonight, December 11th at 7:28 p.m. I am ready to hire a lawyer. The air compressor may be $400+ which we paid in full, but suing your company may be well worth another $400, if just for a piece of mind. If you think this email was long, try taking NINE CALLS ON YOUR CELL PHONE FOR A $35 PAYMENT, half of them AFTER payment was made in full, over the phone. This practice is straight-up harassment, and I am cc:ing the BBB, and letting my 315 friends on Facebook how your “system” “works”, and closing my account.
View full review
Review
#366698 Review #366698 is a subjective opinion of poster.
With Official Company Response
I ordered a pair of boots from Sears on Black Friday of this year. The money was deducted from my bank account, but I still hadn't received an e-mail that they had been shipped. After not receiving any shipping email from them for 2 weeks, I contacted customer...
View full review
2 comments
SearsCares
Sears Response
#581872

Kreast7,

Hello my name is Zenaida and I am part of the Sears Social Media Support team. Please know we are terribly sorry for the delay with your boots and we apologize for any inconvenience this may have caused you. I understand how this would cause alarm as so much time has passed since you initially placed your order. We would like to look into this and find a resolution for you.

At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your boots were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (kreast7) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,

Zenaida M.

MySears Community Moderator

View more comments
Review
#366573 Review #366573 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$25

Sears in Redmond, Washington - Return product but not mentioned in returned slip

i purchase a product from sears Bellevue at 11/17 it was a jwelery set (200$) (44 26717070 SET DIA) with an insurence (24$) (70 44214292 Fj2YR-Q) and have returned in Toledo OHIO store (Westgate , 3408 W central AVE) on 11/19 . They give me the return slip and cash of insurence (24$) and said that the product money (200$)should be credited in to my account soon . With trust i leave the store and travell back to my city , when money was not credited in next 2 week then i just went to bellevue store for confirmation and come to know that i have not return any product as per them because in my return slip only insurence is mentioned and no product no# . With that they are treating me as a *** man and souting over me both the bellevue representative and the ohio sears manager . i request hardly with almost crying sound as i was not able to face that emberessmant , then the manger take my no# and hang the phone . I dont know wat they will do or what i need to do . please suggest if any one have any other way to try. i am scared of calling them as beacuse of embarasment they create.
View full review
1 comment
ambitious1535
#581199

There are alot of scams with jewelry but without proof a crime and your proof of a return they should process it. Was this credit card or debit card?-contact them.

If you have a return slip make copies and send a letter to Sears corporate headquarters.

Next time you call Sears with all the information you have including receipts & numbers ask to speak to a supervisor. Good Luck

Review
#366534 Review #366534 is a subjective opinion of poster.
Loss
$200