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Sears in Moscow, Idaho - Harassment for a $35 Payment After Paying in Full

Hello, You do not know me. In fact, you probably don’t know many of your customers, long-time or no, like myself. I recently purchased and air compressor from your company, via a Sears card. We were so excited, trying to build a little credit. Alas, we were late on a $35 payment. The first phone call, I understand: it was made at 8:24 a.m., December 10, 2012. NO message was left, but I had an idea (we usually do not make late payments), but we had a funeral to attend. We had the money. I called an hour later, that day, telling a “Sears agent” we would call back with a card to pay the balance in full, and to please remove us from the list. She agreed, and thanked me for the call. The second phone call was December 10, 2010, and 12:03 p.m. I had to ignore the call. I was at a funeral. I figured that it was a fluke, since I had already told a “Sears agent” my plan was to call later in the afternoon to pay in full. The third call was December 10, 2012, at 2:10 p.m. I again could not take the call. I apologize, but funerals do sometimes run more than 2 hours. The fourth call was December 10, 4:05 p.m. Now I was getting steamed. For $35? Isn’t this harassment? When I arrived home, I called the number around 7 p.m., gave them the information, asked them to please make sure no one calls again. She said that I was removed from the system, the payment would go through in the next day, but no more calls. The fifth call was December 11th, at 8:34 a.m., waking me up from a sleep I deserved (we lost a family member). I called back, more than angry, and explained what had happened the night before. The “Sears agent” had the gall to remark, “Why is EVERYONE so angry this morning?” I told her that by this time, it was more than enough phone calls, the payment is scheduled IN FULL, and I wish to be removed from the system, including my phone number. She agreed and said it wouldn’t happen again. The sixth call was December 11, 2012, at 12:25 pm. I missed the call, so I called back, and repeated to the “Sears agent” the same thing I told the “Sears agent” in the morning: to remove my number. And explained at this point, this IS harassment. The seventh call came December 11, 2012, at 2:31 p.m. Really fed up, I did not answer the phone. Besides, I had work. Which happens from 9 a.m. – 5 p.m. The eighth call came tonight, December 11, at 4:27 p.m. Having finally turned off my ringer at this point, I missed the call. I called back, explained my situation to the 8th “Sears agent”, who dismissively told me he “read the notes” and was “aware of the problem” and there wouldn’t be another call. I told HIM that I had been told that over 4 times already, and did he have another number? He said “this is it” and thanked me for the call, and hung up on me. The ninth call also came tonight, December 11th at 7:28 p.m. I am ready to hire a lawyer. The air compressor may be $400+ which we paid in full, but suing your company may be well worth another $400, if just for a piece of mind. If you think this email was long, try taking NINE CALLS ON YOUR CELL PHONE FOR A $35 PAYMENT, half of them AFTER payment was made in full, over the phone. This practice is straight-up harassment, and I am cc:ing the BBB, and letting my 315 friends on Facebook how your “system” “works”, and closing my account.
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Review
#366698 Review #366698 is a subjective opinion of poster.
With Official Company Response
I ordered a pair of boots from Sears on Black Friday of this year. The money was deducted from my bank account, but I still hadn't received an e-mail that they had been shipped. After not receiving any shipping email from them for 2 weeks, I contacted customer...
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2 comments
SearsCares
Sears Response
#581872

Kreast7,

Hello my name is Zenaida and I am part of the Sears Social Media Support team. Please know we are terribly sorry for the delay with your boots and we apologize for any inconvenience this may have caused you. I understand how this would cause alarm as so much time has passed since you initially placed your order. We would like to look into this and find a resolution for you.

At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your boots were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (kreast7) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,

Zenaida M.

MySears Community Moderator

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Review
#366573 Review #366573 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$25

Sears in Redmond, Washington - Return product but not mentioned in returned slip

i purchase a product from sears Bellevue at 11/17 it was a jwelery set (200$) (44 26717070 SET DIA) with an insurence (24$) (70 44214292 Fj2YR-Q) and have returned in Toledo OHIO store (Westgate , 3408 W central AVE) on 11/19 . They give me the return slip and cash of insurence (24$) and said that the product money (200$)should be credited in to my account soon . With trust i leave the store and travell back to my city , when money was not credited in next 2 week then i just went to bellevue store for confirmation and come to know that i have not return any product as per them because in my return slip only insurence is mentioned and no product no# . With that they are treating me as a *** man and souting over me both the bellevue representative and the ohio sears manager . i request hardly with almost crying sound as i was not able to face that emberessmant , then the manger take my no# and hang the phone . I dont know wat they will do or what i need to do . please suggest if any one have any other way to try. i am scared of calling them as beacuse of embarasment they create.
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1 comment
ambitious1535
#581199

There are alot of scams with jewelry but without proof a crime and your proof of a return they should process it. Was this credit card or debit card?-contact them.

If you have a return slip make copies and send a letter to Sears corporate headquarters.

Next time you call Sears with all the information you have including receipts & numbers ask to speak to a supervisor. Good Luck

Review
#366534 Review #366534 is a subjective opinion of poster.
Loss
$200
Tuesday, December 11, 2012 TO WHOM IT MAY CONCERN: I posted my disappointment earlier about a camera I had purchased via Sears on line. The Canon Camera Powershot SX240 was advertised in the Halifax Herald for the Black Friday sales. The sale ran from Thursday,...
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1 comment
Anonymous
#1013752

Had a similar experience and talked to Bill Fischal regarding a defective gas stove that was sent to me. I had a nightmare of a time trying to get it replaced...

finally gave up and decided to get a refund. It has been 30 days since I returned it and have yet to receive a refund. Every time I call to find out the status, the story changes a bit... the date of the refund processed changes and the latest is that they have now issued me a cheque.

I have gotten so fed up I have lodged a case with Ontario Consumer Protection. These people are complete crooks and I am surprised they are still in business

Review
#366487 Review #366487 is a subjective opinion of poster.
With Official Company Response
I bought some lights from Sears.com and the wrong item arrived (they sent me a 'laptop cushion'! Without a packing slip). It was purchased through a Sears.com marketplace seller who then went missing when I tried to obtain the correct item that i ordered and PAID FOR!...
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5 comments
Anonymous
#625195

have contacted Sears customer service twice about my issue because of their incompetent online sales and they have not had the courtesy to even call back. Will never buy from Sears again!

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Review
#366357 Review #366357 is a subjective opinion of poster.
Loss
$30
With Official Company Response

Update by user Jan 11, 2013

I am happy to say that Sears finally did refund me the credit owed as promised with an extra 10% for my trouble. It did take to the end of Dec.

to receive it though.

I still will never purchase anything from Sears online again. Not worth the chance or trouble.

Original review posted by user Dec 10, 2012

I...
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2 comments
ambitious1535
#580872

CAUTION with Sears online orders. First Sears allows third parties to sell on their site so you might not be dealing with Sears directly.

Second make paper copies and note conformation and/or receipt numbers. Third get an employee name and/or number from the call center you did any business with including calls for a credit or refund.

Also Sears does not control their Sears credit card anymore so you should assume any credit credit card transactions will take time. Sears and/or Sears online is NOT your grand mothers Sears.

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Review
#366317 Review #366317 is a subjective opinion of poster.
Loss
$5
Tags
  • customer serivce conversation
With Official Company Response

Update by user Jan 10, 2013

Dear Sears:

After talking with 9 customer support associates, I was finally able to get one of them to make an appoint for me to have a repair man come to my home. I was told the appointment was scheduled for Wednesday morning between 8a.m.

and 12 noon. I was told I...

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1 comment
SearsCares
Sears Response
#580305

Dear Jkbranch,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We are sorry to learn your television is in need of repair and for any unpleasantness you encountered while trying to get assistance. We certainly understand your concern with getting your television repaired and back in working order. We would like to look into this with you and find a pleasing resolution for you.

At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your television was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (Jkbranch) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

Review
#366225 Review #366225 is a subjective opinion of poster.
Loss
$250
With Official Company Response
In November of 2011, I (AKA Santa Claus) had bought my daughter a tablet from the sears website. After my daughter had opened it, it began to freeze and wouldn't work. We took the tablet back to sears where they had informed us it was through a third party and we would...
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3 comments
nicksmom
#594319

BEWARE- DO NOT BUY FROM SEARS ONLINE!!! I PURCHASED TWO ITEMS FROM SEARS- FINALLY AFTER 3 WEEKS THEY SENT ONE ITEM-I FINALLY CALLED WANTING TO KNOW WHERE MY 2ND ITEM WAS-THEY TOLD ME THEY CANCELLED THE ORDER.

1 MONTH LATER AND 5 PHONE CALLS TO CUSTOMER SERVICE- NO REFUND!!!

I AM FURIOUS-THEY KEEP TELLING ME TO WAIT 24HRS- I CALL EVERYDAY- NO RESULTS! I AM PISSED!

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Review
#365836 Review #365836 is a subjective opinion of poster.
Product
Sears Website
Loss
$106

Inability to return mail order to Sears store

I bought an asus tablet on line for my daughter for Christmas I got the lower priced one and not the Infinity like I wanted. I took it back to the store here in Augusta, Georgia thinking I might be able to trade it in. They refused to take it back stating that since I bought it on line I have to return it by mail! Since when did your policy on this change? No where on your website have I found anything stating this policy. Now I have to box everything up and ship it back and hope it doesnt get broken in the process.
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1 comment
Anonymous
#629070

This store will be out of business if the poor customer service in it continues! I will never shop it again because of how rude they are.

Review
#365768 Review #365768 is a subjective opinion of poster.
We purchased a Dunkirk oil steam boiler from Sears in the spring of 2008. The first night it kicked on in the fall, the burner died. We had "Master Protection," but they won't come in the middle of the night to fix it, so we had to pay about $300 to have it replaced...
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Review
#365569 Review #365569 is a subjective opinion of poster.
Service
Sears Installation
Loss
$8000