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Sears in Riverton, Wyoming - Kenmore Washer/dryer are worthless now

Riverton, WY store owner Visor is extremely rude. He screamed at me on the phone for ordering from Sears.com instead of his store. I then returned the washer/dryer and he wanted to lecture me non-stop, until I finally said, "STOP." He then charged me $40 bucks for washer/dryer ($80 total) for the order he placed less than 48 hours previously. Mastercard also wouldn't stand behind the order. I will never set foot in this store again--and I used to like Sears. By the way, don't order a Nordic Track Elliptical either--they are garbage from Sears. Read the reviews--they don't stand behind their products anymore either (made in China--junk).
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Review
#363786 Review #363786 is a subjective opinion of poster.
Loss
$80

Sears in Los Angeles, California - Holding onto my money!

I placed an order the other day for a watch for my husband for a christmas gift. A few hours later I received an email from the Sellers department (Jason) telling me that the only piece in stock for the item was defective and they had no more to send. He asked me what I would like to do, receive a refund, wait 30 to see if comes in stock or place another order for another item. I responded asking if they had another style and how much it was and also saying that if they did not have it I would want a refund immediately since I will need to hurry and try to purchase a replacement asap. since I did not receive a response I decided that I did not want to do any business with this company and called customer service to request a refund. The lady told me that I cannot cancel the order. I told her exactly what the email told me. she said she can request a cancellation but that it would take 7 business days to find out whether or not it was approved (??) She kept saying that I changed my mind. I kept telling her that I had NOT changed my mind, I was told it was not in stock!! 7 business days is unacceptable!!! That would be Dec 11th; by that time I may have a very hard time trying to find the item I need in stock elsewhere. I cannot purchase an item elsewhere without the refund. Why does it take so long to process this type of request when the company is in the wrong??? I still have not received a response t my emails to the sellers department. I have now sent three emails. The last email I requested an immediate refund and an immediate response. Still nothing. DO NOT DO BUSINESS WITH THIS COMPANY!!
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Review
#363767 Review #363767 is a subjective opinion of poster.
Loss
$177
With Official Company Response

Sears washing mechines ans service

bought a Maytag washer from sears this junk has broken down more times than it has worked sears service is non existant the first time time the repair man laughed at me and then said the machine can only do synthetics with synthetics , cotton with cotton etc. the next time it went down the repair man told me it was fixed he did not even get down the driveway it was out again after 12 weeks one finally got it right . it lasted for 2 years and is down again Tuesday we made an appointment to get it fixed that was Nov.27 2012 after waiting all day we received a recorded message saying they were running late after another 4 hours of waiting they were a no show my wife called and they said they had what amounted a bad day. the appointment was re-scheduled for Thursday Nov.28 it is now 6:30 on the 29th and they have not got here yet. Maytag washers are garbage and sears service is non existent.
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1 comment
SearsCares
Sears Response
#576716

Anonymous1936,

Please accept our apologies for the continued frustrations with the repair of your washer. My name is Liz and I am with the Sears Social Media Support team. I ran across your post today and wanted to offer our assistance. I understand it can be very frustrating to purchase a washer and it constantly needs repair. In addition, I can see how irritating it can be to *** from work and our technician never showed up for the repair. I would like to have one of our dedicated case managers speak with you on this issue. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous1936) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Review
#363755 Review #363755 is a subjective opinion of poster.
Tags
  • repair man

Sears are a bunch of crooks

We made orders and it has taken 6 days to get a tracking number, it does NOT track. You call and speak to someone in OBIE DOBIE, no thanks. They see the same thing we can see via computer on the freaking site! They will cancel orders, then you have to wait for your money 5 o 7 days because they take it right out! If the place you order from is not Sears and they are selling it for them, the double the shipping. These bastards are CRAZY. I served in the service and have NEVER seen anything like them. Why are they not going out of business. At least Walmart is cheaper will make things right and usually gets things to you fast. Frankly, I would like to slap some of those *** people. To this day it has been a year my old lady has not got a refund from them saying they did not receive a return. We thought we would try them again this year. OH GOD! NO Another big hassle, order canceled on one item and the tracking not going on the others. We will look EveryWHERE before we ever make another purchase from them.
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Review
#363699 Review #363699 is a subjective opinion of poster.

Sears totally messed up on line order

totally mixed up delivery! I ordered 4 items online for delivery to my house in Kitchener.. UPS called to ask my address and unit number of my condo(both of which I supplied upon ordering). I received a call from Sears in Cambridge to tell me half of my order was there.???? I then received I piece of my order and 4 items that belong to someone else. Now I am told to bring these items to the Kitchener sears so that they can give them to the person who purchased them!!! I shopped on-line to save me from going to the mall! Can only imagine what is going to go wrong with the rest of my order that is in transit.????? NEVER again!
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Review
#363690 Review #363690 is a subjective opinion of poster.
Loss
$230

Sears/K-Mart

Never order from Sears if it is from another place. Like private island etc. They was going to charge twice the shipping amt. It was going to be $12.00 for 2 small items that sost less. I went straight to the site and place an order there for half the shipping. I got priority shipping for $5.65 and they were just going to send it regugar mail. They are messing up orders and charging double for shipping somebody else's stuff and pocketing the money, not passing on a savings to their customers. We have not made an order in a long while because of screwed up orders and saying they did not receive a return(with their own return label) item. They are crooks, they do not know what is going on and now around Christmas and its busy, they cannot even give a tracking number that works. We are finished with them now. But, NEVER order anything through them that you can get straight from the place thet are selling it for. About K-mart, they will cancel orders!! They are both CROOKS< CROOKS
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Review
#363685 Review #363685 is a subjective opinion of poster.
With Official Company Response

Sears.Com - buy online, pickup in-store, and we'll charge you shipping anyway!

I ordered a Lemax Christmas piece on-line and wanted to pick it up in-store to avoid shipping charges. So I placed my order, and when I got an email about it, there was a shipping charge. I emailed them to have it removed and they informed me that it wasn't at MY store, so they had to ship it there, thus the shipping charge! I could find NOTHING on the site to alert me to this and they have refused to remove the charge. Worse, they tell me that they are grateful I took the time to offer them feedback and they're 'sorry' for my confusion... they'll take this all in to consideration for the future. Sure... I bet.
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1 comment
SearsCares
Sears Response
#576384

Dear Dandelyn,

My name is Liz and I am a member of the Sears Social Media Support team. I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with your online order. It is frustrating enough to encounter any trouble with placing an order much less to be charge for shipping when you requested the option of ship to store. We would very much like to connect you with a dedicated case manager to further discuss your situation. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Dandelyn) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Review
#363683 Review #363683 is a subjective opinion of poster.
Loss
$8

Sears in Los Angeles, California - False Adv & Customer service transfer me to wrong person

11/22/12 We visited the store to shop for a refrigerator. Liked the Samsung 26.0 cu ft side-by-side. Was told that we could purchase it online through 11/26/12. See 2 attached pictures: SUPER BUY 11/11 thru 11/26, and $1199.99. 11/26/12 Searched Sears.com for Samsung 26.0 cu ft side-by-side refrigerator White and got 2 results matching Samsung, 26.0, and white: one was for $1199.99 and another was for $1399.99 (attached). We made the online purchase for the $1199.99 because a) the $1199.99 matched what we saw on the price tag (attached) and b) the model number 33152 matched. 11/27/12 We realized that the online pictures for inside the refrigerator of the refrigerator purchased did not match what we actually saw physically at the store. 11/28/12 Called 800-349-4358 and talked with Sheena, then Mae, then Lizzy ID 995613. All 3 representatives were surprised that model 33152 was pointing to the 26.0 cu ft we purchased and to a 25.5 cu ft (attached). The pictures for the 25.5 cu ft actually matched what we saw physically at the store. They were all very nice but did not have the authority to help us. Lizzy ID 995613 advised us to email in and explain our situation, again, because your department would actually have the authority to help us. When we went back to the website to print out evidence that model 33152 was pointing to both the 26.0 cu ft and the 25.5 cu ft, the 26.0 model number was already updated. We purchased the Samsung 26.0 cu ft side-by-side refrigerator white $1199.99, believing that we were buying the same model we saw at the store. We thought the $1199.99 price was extended to all colors since stainless steel is usually more expensive than white. The one we saw actually turned out to be a 25.5 cu ft. There were errors in the model number and also the description of 26.0 and 25.5 cu ft. We purchased this refrigerator for the new house. We are not that superstitious but we want everything to go smoothly without a hitch. 11/30/12 I was very pissed that the customer service rep transferred my call to a "Middle School" when I were trying to ask for correct email address for the complaint department. The rep name is Sheena W. This showed that they are very unprofessional when dealing with customer care.
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Review
#363666 Review #363666 is a subjective opinion of poster.
Product
Sears Website
Loss
$1199
With Official Company Response

Sears in Port Washington, New York - Lack of Delivery of Dryer

I am getting the run around with the delivery company and customer service depts. I made 4 calls today and still do not have any satisfaction. I paid $180 for delivery of my new dryer scheduled for Nov 30th. I have been told it will not be delivered and the delivery dept was very rude and hung up on me. Full Story: I called delivery this morning to see when I would be getting my new dryer delivered on Nov 30th per my receipt. I was told that their system said customer would pick up and that I needed to call customer service. I called customer service who said their system said home delivery for Nov 30th and they corrected the problem. I should get a call with the time of delivery between 6 and 8pm tonight. At 7pm I called delivery and she advised me that their records showed pick up at the store. I explained what happened and she wanted to transfer me again. I asked to speak to a supervisor and she said there was nothing she could do and she was transferring me. I asked her to stay on the line with customer service so we could straighten this out and she hung up. Customer service now tells me shipping on Nov 30 and delivery of 12/7. I should get a call on 12/6. I asked for something in writing and she said wait for 12.6. I am not happy with this run around and want my dryer delivered as promised 11/30 or as soon as possible not 12/7. Who can help me? Apparently there is no customer service and managers do not care to help pissed customers.
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3 comments
phyllisangello@aol.com
#587588

Update: Cancelled sears order and went to PC Richards....had the new dryer in 2 days and price was even better! Thanks PC richards@!

SearsCares
Sears Response
#577295

Phyllis,

We are very sorry to learn of the delay you are experiencing with receiving your dryer. I can understand how upsetting it is to be given different information by different people about your delivery. We truly apologize for any inconvenience this has caused you. I would like to get you in contact with one of our dedicated case managers so that we may follow up with you to learn the outcome of this and help any way we can.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dryer was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (phyllisangello@aol.com) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

phyllisangello@aol.com
#587590
@Sears Response

We cancelled order and went to PC Richards...had a new dryer in 2 days...Customer Service cancelled order within minutes....why couldn't I get a delivery date that fast???

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Review
#363450 Review #363450 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$600
I purchased a Sears 18" Craftsman chainsaw and a extended warranty plan.The chainsaw broke down so I sent it in for service. The repairman called me and said that they could not fix it for free under the warranty plan. They wanted me to pay for the repair because they...
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1 comment
Anonymous
#1285963

does Pullman own stihl

Review
#363420 Review #363420 is a subjective opinion of poster.
Service
Sears Repair
Loss
$160