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With Official Company Response

Sears took my money

I ordered a dishwasher on cyber monday at a great discount. It was in stock. I even selected a delivery time - for tomorrow. Today, I received an email saying there was a problem with my order. I checked my payment method (paypal) and they did pull my money, so that wasn't the issue. I called customer service and they offered to replace the order at the full price minus 10% because it was cancelled. Why was it cancelled? An inventory issue. But if I go to the website now, it shows "in stock" for the exact same zip code, with a delivery time of 2 days from now. 8 attempts to transfer my call to "online service" failed, and no one is able to help me. I'm going to blanket the internet with this story and call my my state's attorney general's office. This is illegal!
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1 comment
SearsCares
Sears Response
#576362

jeffv2718

My name is Liz and I am a member of the Sears Social Media Support team. I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with your online order. It is frustrating enough to encounter any trouble with online purchase, much less to be charge for the item due to a cancellation. We would very much like to connect you with a dedicated case manager to further discuss your situation. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (jeffv2718) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Review
#363402 Review #363402 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$720

SEARS Online -- Bait and Switch Followup

This saga continues. After getting the last two orders placed-I kept checking the order status online. It changed from processing to "Shipped" -- I was elated. On the day of the promised delivery date, Nov 27 the website changed from "Shipped" to "Delivered." There was nothing "Delivered" so I called Sears Customer Service and, after all the standard enquiries, explained what was going on. The gentleman apologized, as all of them are taught to do, and after putting me on hold for several minutes explained that he would take care of the issue and send me an email -- although I pleaded to no avail. Then I waited to no avail for the email. I called again the following day and spoke with a young lady who told me that there had been nothing annotated in my order status and that she would annotate it as a "Missing" order and that it would be resolved in 7-10 business days. I told her that I had a deadline and that would not be acceptable. I asked to speak to someone else and she told me that she had the same authority as her supervisors and that they were not authorized to call anyone outside the call center. I asked her to please tell me who was supposed to have shipped the computers. She told me that the computers had been ordered from another company and she did not know what company shipped them as there was no information in my order status. I asked her how they could keep updating my "Order Status" page based on no information. Of course she could not answer. When I explained what I wanted to do with the computers she gave me the name of the company that was to provide the computers (not Sears as was requested). She'll probably get fired for that. It took me quite a while to locate a phone contact for this company but I found one at the bottom of the web page and tried that -- after a number of attempts--a young lady answered the phone. I told her my story, she told me that she would help but that she would need Sears' order number. So I called Sears again, explained the situation and was finally referred to something called "Online Solutions" -- I thought this was going to be the major breakthrough. Wrong again -- the "Online Solutions" lady told me that since there was no information in my order that she would have to refer me to "Offline Solutions." I asked her how long that would take and she told me 24-48 hours. I explained my deadline and pleaded with her to let me speak with someone in "Offline Solutions." She told me that they only work via email and that she doesn't have a number to contact them. I cannot believe Sears is still in business and I really hate to see such an American icon destroyed by such poor management. I've given up hope on getting the remaining computers in time to meet the Dec 3 deadline and sent an email advising the school in Belize that they will not be receiving their full computer lab before Christmas.
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1 comment
mbaisden
#576463

Please wait for a Sears Customer Service Representative to respond. This chat may be monitored or recorded for quality assurance purposes. Thank you for holding.

You are not currently in a chat session.

Hi, my name is Randy, and it is my pleasure to assist you today.

Randy: Hi, MBAISDEN! I see you have placed an order with us. While I am pulling it up, please tell me how can I help?

MBAISDEN: I have made multiple complaints about the two orders 43036xxxx and 43036XXXX My Order Status says they are DELIVERED but they were not delivered. I want them both cancelled and the amout credited back to my account.l

Randy: Good Evening, mbaisden.

Randy: I am sorry to hear that you want to cancel the order.

Randy: May I know the reason for canceling the order?

MBAISDEN: There are multiple orders -- I explained that my delivery deadline was before 3 DEC. That obviously isn't going to happen -- so the two orders that I gave you need to be cancelled.

MBAISDEN: Your folks tell me that the orders are missing any information and it is with the OFFLINE SOLUTIONS group. I was supposed to have received an answer by now, but that hasn't happened either.

Randy: I understand your concern and this is very unusual. Please accept our apologies for the inconvenience caused.

Randy: For verification purposes, may I have the full name on the account and the billing address along with the email that was used to place the order?

MBAISDEN: xxxx

MBAISDEN: xxxxxx

MBAISDEN: xxxxx

MBAISDEN: xxxxx

Randy: Thank you for confirming the order details.

MBAISDEN: I was also supposed to have received a phone call from SearsCares social media rep, but that hasn't happened either.

Randy: Please allow me a moment while I check this information.

MBAISDEN: I went to Best Buy and bought the items I needed tonight.

Randy: Thank you for waiting.

Randy: I appreciate your patience.

Randy: MBAISDEN, I am sorry to know that you have not received your orders. As per our records you have contacted us on 11/29/2012. It will take 5-7 business days to work on your order and get back to you.

MBAISDEN: I no longer require the product, please don't bother working on it any more just credit my account.

MBAISDEN: I have contacted your office multiple times regarding these orders not just yesterday -- check pissedconsumer.com for details.

Randy: I will attempt to cancel the order for you by notifying our warehouse that you have changed your mind. However, the ability to cancel the order will depend on if the order has already been prepped for shipment or not. We will send you an

email within 5-7 days to inform you if we were able to cancel or not. In the event the order is not cancelled, please follow the return instructions on the pack slip on how to return.

MBAISDEN: Should not be a problem since there is no information related to the order ever being shipped -- I paid extra to have it arrive at my home on 27 Nov -- it is now 30 Nov. I just don't understand how the My Order Status page was updated

if the order information is not available.

Randy: I have sent the cancellation request to cancel the order. We will inform you within 5 to 7 business days via email if we were able to cancel the orders or not.

MBAISDEN: There is another order listed on the My Order Status page that indicates "SHIPPED" I told your folks that that order was received on Saturday but the page is still not updated.

Randy: May I have the other order number please?

MBAISDEN: 426988817

Randy: Thank you.

MBAISDEN: I also freceived another order that never made it to the My Order Status page -- I don't have that order number but my card was charged for it. That one arrived via FEDEX the other via UPS.

MBAISDEN: It was for 9 ACER laptops with 10.1 inch screen.

Randy: MBAISDEN, you have placed an order for Dell Latitude D630 Laptop - Windows 7 Professional, Intel Core 2 Duo 2.0GHz, 2GB, 80GB, DVDRW, (Refurbished) and this item is sold and shipped by zoomusa. The order has been shipped and the tracking number is 984349415018495.

MBAISDEN: Yes -- I received that order on Saturday. I've told them that since I called on the evening of 27 Nov.

Randy: MBAISDEN, did you receive the Dell Latitude D630 Laptop - Windows 7 Professional, Intel Core 2 Duo 2.0GHz, 2GB, 80GB, DVDRW, (Refurbished)?

MBAISDEN: Yes -- I received that order on Saturday. I've told your folks that since the evening of 27 Nov. I've told you three times in this chat. Yes. I received that order.

MBAISDEN: I have also received another order that has not been listed in My Order Status page. That order was received

Great news. Your order number 429705996 has been delivered!

Randy: Let me check the order and help you with the details.

MBAISDEN: I'm beginning to think I'm talking to a machine -- are you really a LIVEPERSON?

Randy: MBAISDEN, I am a real person.

MBAISDEN: Great -- I don't need any details for the orders that I have already received -- I'm just letting you know that the "MY ORDER STATUS" page has no relationship to any reality.

Randy: To list the orders on your order status page you need to place the order through your profile. Since this order is placed by one of representatives and these orders will not show in your profile.

MBAISDEN: Not true. I placed all of the orders online except for the two that I am asking you to cancel -- those I went to the local Sears store.

MBAISDEN: I thank you for your time and I sincerely hope that we don't lose another American icon -- Sears used to be a great store.

Randy: May I help you in any other way today?

MBAISDEN: No thank you. Good night.

Review
#363318 Review #363318 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$4500
Tags
  • young lady

Sears in Cornwall, Ontario - SAMSUNG 3-DOOR S.S. FRIDGE NIGHTMARE

My husband and I over the years have bought furniture, appliances, booked cruises, vacations, clothing, gifts etc., couldn't total everything but spent certainly several tens of thousands. Always happy with products and service......until this last year. Since we moved to Ontario we have bought and had serviced once or more the following new items within the past few months: Samsung stove, Lawnmower, Central Vac., Samsung fridge. The current unresolved problem is the counter depth 3-door stainless steel Samsung fridge. Inside the freezer drawer ice and snow cover everything. The problem ebbs and wanes. Ice blocks form on the metal tracks the drawer runs on and when the drawer is opened pcs fall off onto the wood floor. Problems started around the 6 month mark. Repairman came first time and returned to replace the drawer seal as well as both metal tracks. Problem returned one month later with a vengeance. Repairman returned again this time took photos and said would have a reply within 2 days. One month later I had was still waiting. Call repairman lest messages with no response. Called Sears Service again who also sent repairman an email to follow up saying they could do nothing without his report. We have been on this merry-go-round for a couple of months now. This is completely unacceptable. Last call we made was November 24th advising Customer Service that we would give 10 days to resolve this problem. My research indicates that Samsung's compressor/motor is insufficient for the job. There is no fix - it is a design flaw. We will take this to News org's, journalists and as well as online media to get resolution. The clock is ticking.
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2 comments
M. Allan
#587512

Follow-up re above. Re'd call from Sears management within the 10 day deadline.

Fridge was promptly replaced. Satisfactory outcome with Sears service, we will continue to purchase from them.

Will no longer buy Samsung kitchen products.

M. Allan
#575635

.

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Review
#363317 Review #363317 is a subjective opinion of poster.
With Official Company Response

Sears charged credit card and did NOT deliver product

Against my better judgement I placed an online order with Sears and received ONE of the two items yet was charged for BOTH items! When I contacted Sears Customer Service I was told "Too bad, I don't believe you, Sears would never make a mistake like that!" And, the "customer service agent" hung up on me! I called back and was told, "not my problem!" then I called a THIRD time and was told "we will have to research this and see if we can refund your money!" REALLY? I ordered the items, recieved ONE of the items and was charged for both! This is unbelieveable! I will be contacting the BBB regarding this incident and will be filing a fraud complaint with my credit card company. To be treated in this manner by Sears is unacceptable!
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1 comment
SearsCares
Sears Response
#577323

Greeneyezpa,

Hello my name is Zenaida and I am part of the Sears Social Media Support team. I came across your post and wanted to offer our assistance. We are very sorry for the mix up with the order of your drapes. We realize how upsetting it is to have received only half of your order, but to have been billed for the entire order. Please know we would like to look into this matter and get it straightened out for you.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your order was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (greeneyezpa) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

Review
#363286 Review #363286 is a subjective opinion of poster.
Loss
$16

Sears cancelled my early bird Black Friday purchase too!

After getting an email from Sears with the subject, "Why wait till Black Friday?" soliciting early bird Black Friday Deals in store and online, I purchased a 21 cubic inch Kenmore Refrigerator for 499.99 on Thanksgiving Day. I was expecting delivery today 5 days later. When it didn't show, I called Sears and learned why- they had cancelled my order! Why? because of the great demand they were out of stock. While on the phone with customer service, I checked online at Sear.com and looked up the refrigerator and there it was! The same refrigerator and it listed "IN STOCK" Customer Service confirmed it was in-stock and apologized, yes, the fridge is in stock and I can get it but I need to pay the new higher price of $799.00. I am upset on so many levels. I can understand that there are limited supplies of these door buster items. I get that. But a purchase was made. Other items I tried to purchase that same day showed out of stock but this one was in stock when I purchased and is still in stock if I give them more money. Sears not only used deceptive advertising but they practiced unfair competition. If I had been notified that the product I wanted was out of stock, I would have gone to other retailers on Black Friday or even Cyber Monday and purchased one. But I have missed that opportunity because of Sears' deceptive practices. Customer Service was not helpful. I tried for several hours to get a resolution to my problem but Sears customer service read from a script, transfer me to Canada, put me on hold for 45 minutes, intermittently came back on to apologize they could not transfer me to a supervisor or give me a different number to call to have someone help me. I was basically stonewalled. The only solution they could offer was pay the new higher price. That's not a resolution, Sears. I won't shop here again. I am shredding my Sears rewards Card.
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1 comment
nikalseyn
#575738

I am not surprised. Sears is now a failing company and should really be avoided.

They are no longer the Sears, Roebuck & Co. we all remember.

In your case, they basically scammed you by confirming a sale to you and then arbitrarily cancelling it for an apparent spurious reason-------they still had the item in stock. Let this be a lesson to anyone who still thinks Sears is reputable, honest and a good place to buy anything----------it is no!!

Review
#363272 Review #363272 is a subjective opinion of poster.
Loss
$799
With Official Company Response

SEARS: WORST shopping experience EVER!

I bought a dishwasher on sale at Sears.com last Friday November 23rd 2012 (Black Friday). My order was confirmed but after a few days (we are now November 29) I was surprised that Sears didn't contact me regarding the installation of the dishwasher. I go online to check my order and discover that it was cancelled WITHOUT NOTICE on November 26, 2012. I immediately call Sears customer service to understand why my order has been cancelled, how they can help me get a similar product for a similar price, and recoup my $500 gift certificate that I used. The lady tells me my order has been cancelled because it is out of stock. Yet my order had been confirmed on Friday and - ironically - she tells me that I can by the same product for $200 more if I wish to. So I guess they do have it in stock?? She later points me to the terms and conditions of the website - pages long - without refering me to any specific clause, despite my asking. She ignores my request to get a discount on the same product or another product, or a price adjustment, or any suggestion their customer service would have to compensate me for this unilateral unwarned cancellation. The women persists in refusing to provide me with any form of compensation for the damage I incurred: basically lost the opportunity to buy a dishwasher on sale (all sales are over by now and they never gave me a headsup so I could get an alternate product while sales were going on), have to now buy the dishwasher for almost double the price, and no help in getting my money back from my gift certificate. I do almost exclusively all my shopping online and screw ups happen once in a while. But i have never had a vendor respond so poorly to inavailability of a product (which by the way, I insist, the product is actually still available on Sears website!!) or offer zero compensation for the damage caused (I now have to buy a similar dishwasher for at least $200 more). This is the worst service ever!! I still hope that I can at least recover my $500 one day (and unfortunately have to spend it with Sears or one of their affiliated brands since it came through a gift certificate). Very very very disappointing.
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1 comment
SearsCares
Sears Response
#577339

Disappointedwithsears,

Please accept our sincerest apologies for the mix up with the purchase of your dishwasher. I understand how disappointing this must have been to discover the cancellation of the order of your dishwasher. Please know we are truly dismayed to learn of the poor service you received while trying to get help with your order. We are perplexed as to what could have happened and would like to look into this for you.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dishwasher was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (disappointedwithsears) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

Review
#363265 Review #363265 is a subjective opinion of poster.
Service
Sears Installation
Loss
$553

Sears in Kannapolis, North Carolina - I was SCAMMED!!!!!

I ordered a mattress, I was told I would be getting a free boxspring from the agent. She repeated the items on the receipt, asked for my card, and placed my order. SHE LIED!!!!!! I received the receipt in the email and saw that my free box spring that Sears advertised was not on my receipt!!!!!!! I wasn't getting what I paid for!!!! Sears would not honor their ad and would not honor WHAT I WAS AGREEING TO GET!!!!!!! They said their ad was for a free box spring for a certain type of mattress... well, then why did she agree to give me a free one? Why wasn't that on the ad? False advertising. Scary!!!!!!!!!! They didn't even offer to make it right. I got cut off four times and immediately was sent to take some sort of customer service survey. I'm taking my business to Macy's!!!!!!!! WHAT A NIGHTMARE!!!!!!
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Review
#363249 Review #363249 is a subjective opinion of poster.
With Official Company Response

Sears Kenmore Freezer - DO NOT BUY!!

Update by user Jan 22, 2013

Update - Since my last complaint, I have been in touch with the Sears social media customer service via email (smsupport@searshc.com). After communicating back and forth, I am happy to report that Sears sent out a technician to look at my freezer and had it fixed at no charge to me. My freezer is working again.

Original review posted by user Nov 28, 2012

I bought a Kenmore 5.1 cu ft chest freezer (Kenmore Model 255.19702010) in September of 2011. This past week the freezer died suddenly. I called Sears and was conveniently told my one year warranty was over. I got the run around from customer service and was given different numbers to call. Sears and Kenmore continue to sell these freezers even though a lot of customers have documented complaints online. There is also an energy rebate claim on this freezer because they are not as efficient as advertized. I am not happy with sears or kenmore and I really do want my money back. Please save yourself the trouble and the money-STAY AWAY from this brand- stay away from Sears/Kenmore products!!
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2 comments
Anonymous
#597198

Glad it's fixed!

SearsCares
Sears Response
#576336

icyspicy,

Please accept our sincere apologies for the difficulty you have experienced with your freezer. I understand how frustrating it is to purchase a freezer and it suddenly stopped working properly. Even more, I can see how irritating it is to receive poor customer service when you contacted us. My name is Liz and I am with the Sears Social Media Support Team. We would like the opportunity to have one of our dedicated case managers contact you with possible options to resolve this matter. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the freezer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (icyspicy) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

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Review
#363093 Review #363093 is a subjective opinion of poster.
Loss
$300

How sears.com does to its customer:

I order asus 14" laptop with dvd drive, windors 8 and $219.99 after I paid for it to the customer of sears.com. Later I fund they changed my item with something else. I contacted them, and they told me they have this item right now and asked me to pay it again its new price $349.99, and promised me they will adjust it to be $219.99. but soon, I found they changed my order item again with an old laptop, and they asked me to pay third times for this same item with a 10% off.
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Review
#362938 Review #362938 is a subjective opinion of poster.

I cannot get Sears to locate a mattress I ordered or get any help when I call.

10-31-12 Received confirmation email from Sears for my king size mattress order with order number 11-01-12 Received email saying order was shipped, but when I got online I could not find where I submitted order or track shipment. 11-02-12 Shipping company gave me courtesy call on 11-02-12 saying they would call when they received the package to make sure I am home so they can deliver it. 11-05-12 Called shipping company in my area they said they have not received the mattress 11-08-12 Called shipping company in my area they have not received the mattress 11-12-12 Called Sear's customer service they could not tell me where the mattress was they will forward the request to the fulfillment center and I will get an email 24-48 hours. 11-12-12 Chat conversation online from Sears.com, no help said someone would contact me in 5-7 days. 11-12-12 Found that it was charged to my Sears account on 11-01-12. From online receipt: Called Sears.com 800-349-4358. Was told that the item was sold by Sear's from an Independent carrier in North Carolina 11-13-12 Called shipping company in my area they have no information on it, they cannot see any movement. 11-13-12 Called Kathy at Restonic in NC She says once it leaves their manufacturing plant Home Direct is responsible for it. She says it is in route. 11-13-12 Called Home Direct website does not show it has even been picked up 11-13-12 Called Cargo Consolidation Sales (828) 459-3166 local distributor in Conover, NC left message for Robin. 11-13-12 Called Mattress Co. in NC back, Kathy. She says that if it has a way bill # then it has shipped. 11-13-12 Saw online where other customers have had same problem at sears.pissedconsumers.com. Emailed smadvisor@searshc.com ;and emailed Imran@customerservice.sears.com 11-15-12 (delivery date) Received email from Douglas M. (kmedhi) Sears Customer Care webcenter@customerservice.sears.com 1-800-366-3028, sears media support saying that sears fulfillment will contact me in 5-7 business days. 11-15-13 Checked Home Direct website to track order, it shows no movement it has not even been picked up yet. 11-15-12 Emailed with no response 11-15-12 Called Sear's at 1-800-549-4505 to get charge taken off of credit card or find mattress. I asked to talk to her supervisor to get it taken off my credit card, was placed on hold for over 120 min, then disconnected. 11-15-12 called home direct again they are in Chicago, Illinios they have not received the mattress from the vendor in NC and are not able to help me in any way until they received the mattress. 11-15-12 Called Kathy at Jackson Mattress they have taken it to Cargo Consolidation in Conover NC. She called Home direct and talked to Nina she was supposed to call me, but did not. Called Cargo Consolidation 828-459-3165, Talked to Teresa they have the mattress but they will not ship it until Home direct emails the waybill# to Town Air and Town Air send them the way bill#. I gave them the way bill# but that is not good enough they have to get it from Home direct. Email address is agent492@homedirectusa.com. I restated to her so you have the waybill# and you know where it is supposed to go but you will not send it she said yes that's correct. 11-15-12 Called Home Direct again talked to Nina explained everything that Cargo told me. She said she would email them to schedule a pick up and would call me back with an estimated time of arrival. 11-15-12 Emailed Home Direct at customerservice@homedirectusa.com: 11-15-12 Went online to onlineaccount.com to dispute charge for mattress. 11-16-12 Called professional logistics in Memphis. He could see where it was shipped from NC at 5 PM on 11-15-12, but that is all, he will call me when he gets it. 11-20-12 Called professional logistics, said it shows no different than on the 16th; they have not received it. 11-20-12 Rcvd email from Sears social media: Dear Mrs. Bawcum,We apologize for the difficulties you have encountered. A case manager has been assigned to address your concerns and we will contact you by the end of business on 11/20/12. Thank you,Tina Williams Sears & Kmart Social Media Team Email: SMSupport@searshc.comHours: Monday – Friday 8:00 AM – 8:00PM (CST) Saturday/Sunday – 8:00 AM – 8:00 PM (CST) 11-20-12 Rcvd call from case manager but all he could tell me was I had a delivery date of 12-05-12 and he would follow it until then and see if I received it. I asked many questions but he could not answer any of them all he could say was I'm sorry I will follow your case. 11-22-12 Rcvd email from Sears.com: Dear Sears Customer, Thank you for shopping at Sears.com! Our shipper homedirect is waiting for your phone call to schedule your delivery if you could please give them a phone call to set up a delivery date. (800)611-6302 11-26-12 Called Home Direct at 9:30 AM talked to Bruce he looked and saw that it has not moved since 11-15-12 in NC. He said he would look into it and call me back or email me. 11-26-12 Called Cargo Industries they would not even talk to me they said I would have to call Home Direct to get any information on this. 11-26-12 Emailed customerservice@homedirectusa.com inquiring about mattress. 11-27-12 Checked Home Direct Online, now it says order has only been placed, not in transit, not even picked up any more. The pick up agency in NC has changed from Cargo Consolidation to ALL AMERICAN RELOCATION,(704)927-1725 11-27-12 Called Home Direct again talked to Demetria, asked to speak to supervisor. Natalie, answered said she was a manager and she would look into this and call me back today. I explained to her that Nina has told me twice she would call me back and Bruce told me yesterday that he would call me back. 11-27-12 Called Sear's at 1-800-549-4505 asked to speak to a supervisor; they would not let me. She was going to get information from me to connect me to case manager, which is who called me on 11-20-12 but all he was going to do was monitor the order until 12-05-12. 11-27-12 Sent letter to Sears Holding CEO to hopefully get some resolution on this issue and make him aware of how customers are being treated.
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Review
#362754 Review #362754 is a subjective opinion of poster.
Loss
$490