Filter by rating
filters
State:
Show
City:
Show
Product:
Show

SEARS- Beware don't use online Sears.com

I ordered a Cuisinart Griddle from SEARS online. Paypal the funds. I received a Bella pretzel maker. How do these 2 items sound a like?? Anyway they had 800 number called to see if there would be any problem taking it too Sears for exchange for what I ordered or refund. They informed me they could not help me. Now I have to deal with trying to ship this back and getting my funds returned before Christmas. Save your time and money and DON'T SHOP AT SEARS ONLINE. I have spent serveral hundreds of dollars with this company- but this is the end for me my family and any friends.
View full review
2 comments
ambitious1535
#581767

Either vendor or Sears has an internal theft problem or a warehouse employee that is desperate to get credit for a completed order. Or there as just as many bozos in the shipping department as there is in corporate headquarters.

I would report your trouble with Sears Online to the Better Business Bureau. Good Luck

John N
#581417

You are certainly not the first to find out the hard way that Sears is not the Sears, Roebuck & Co. we all grew up with. Best to stay away from anything connected with Sears.

View more comments (1)
Review
#366829 Review #366829 is a subjective opinion of poster.

Sears review in Moorhead, Minnesota: Horrible Customer Experience

I ordered a washer/dryer on Dec 1st. The item turned out to be on back-order until January 15th. I cancelled my order on Dec 3rd. It is now December 12th and the credit has yet to be issued to my Visa card. I have called Sears customer service 3 times. Each time I get passed to another department. One rep gave me the cancellation number that was sent to Visa, but when I called Visa, they had no record of the credit request nor the number I was given by the Sears rep. I will never allow my family to shop at Sears again. A 2 person start-up is more buttoned-down than this operation.
View full review
3 comments
David
Sears Response
#581877

Anonymous1944 My name is Liz and I am a part of the Sears Social Media Support Team. Please accept our apologies for the poor customer service that you have received.

We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. Understanding that we have let you down, we would appreciate the opportunity to speak with you and gather the needed information in order to make the necessary improvements. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly.

In addition, please include your Screen name (Anonymous1944) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you, Liz R. Social Media Moderator Social Media Support

David
Sears Response
#581874

Anonymous1943

My name is Liz and I am a part of the Sears Social Media Support Team. Please accept our apologies for the poor customer service that you have received. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. Understanding that we have let you down, we would appreciate the opportunity to speak with you and gather the needed information in order to make the necessary improvements. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous1943) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

David
Sears Response
#581878
@Sears Response

We do apologize for the inconvenience. Please use the screen name Anonymous1944 for assistance. Thank you

View more comments (2)
With Official Company Response
Review
#366766 Review #366766 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$1345
At this point, I am completely and utterly disappointed at the level of customer service I have been given by Sears. The first incidence was the stacking kit not being ready for pick up at the appropriate date. As I have mentioned in previous emails, I was transferred...
View full review
1 comment
Anonymous
#585454

I order my daughters christmas items online at sears.com the website stated order by 12/20/2012 and get your items by 12/24/2012. I placed my order by 12/18/2012 and received a confirmation e-mail for my delivery date made for 1/3/2013.

I called sears to cancel and was told i could not cancel the order and was respondsible for return shipping and a 20% restocking fee of purchase price.

I will never order from sears.com or shop at sears department store again. Macys.com is the way to go, i

I received my items in 2 days!!!!

Review
#366737 Review #366737 is a subjective opinion of poster.
Loss
$1300

Sears review in Moscow, Idaho: Harassment for a $35 Payment After Paying in Full

Hello, You do not know me. In fact, you probably don’t know many of your customers, long-time or no, like myself. I recently purchased and air compressor from your company, via a Sears card. We were so excited, trying to build a little credit. Alas, we were late on a $35 payment. The first phone call, I understand: it was made at 8:24 a.m., December 10, 2012. NO message was left, but I had an idea (we usually do not make late payments), but we had a funeral to attend. We had the money. I called an hour later, that day, telling a “Sears agent” we would call back with a card to pay the balance in full, and to please remove us from the list. She agreed, and thanked me for the call. The second phone call was December 10, 2010, and 12:03 p.m. I had to ignore the call. I was at a funeral. I figured that it was a fluke, since I had already told a “Sears agent” my plan was to call later in the afternoon to pay in full. The third call was December 10, 2012, at 2:10 p.m. I again could not take the call. I apologize, but funerals do sometimes run more than 2 hours. The fourth call was December 10, 4:05 p.m. Now I was getting steamed. For $35? Isn’t this harassment? When I arrived home, I called the number around 7 p.m., gave them the information, asked them to please make sure no one calls again. She said that I was removed from the system, the payment would go through in the next day, but no more calls. The fifth call was December 11th, at 8:34 a.m., waking me up from a sleep I deserved (we lost a family member). I called back, more than angry, and explained what had happened the night before. The “Sears agent” had the gall to remark, “Why is EVERYONE so angry this morning?” I told her that by this time, it was more than enough phone calls, the payment is scheduled IN FULL, and I wish to be removed from the system, including my phone number. She agreed and said it wouldn’t happen again. The sixth call was December 11, 2012, at 12:25 pm. I missed the call, so I called back, and repeated to the “Sears agent” the same thing I told the “Sears agent” in the morning: to remove my number. And explained at this point, this IS harassment. The seventh call came December 11, 2012, at 2:31 p.m. Really fed up, I did not answer the phone. Besides, I had work. Which happens from 9 a.m. – 5 p.m. The eighth call came tonight, December 11, at 4:27 p.m. Having finally turned off my ringer at this point, I missed the call. I called back, explained my situation to the 8th “Sears agent”, who dismissively told me he “read the notes” and was “aware of the problem” and there wouldn’t be another call. I told HIM that I had been told that over 4 times already, and did he have another number? He said “this is it” and thanked me for the call, and hung up on me. The ninth call also came tonight, December 11th at 7:28 p.m. I am ready to hire a lawyer. The air compressor may be $400+ which we paid in full, but suing your company may be well worth another $400, if just for a piece of mind. If you think this email was long, try taking NINE CALLS ON YOUR CELL PHONE FOR A $35 PAYMENT, half of them AFTER payment was made in full, over the phone. This practice is straight-up harassment, and I am cc:ing the BBB, and letting my 315 friends on Facebook how your “system” “works”, and closing my account.
View full review
Review
#366698 Review #366698 is a subjective opinion of poster.
I ordered a pair of boots from Sears on Black Friday of this year. The money was deducted from my bank account, but I still hadn't received an e-mail that they had been shipped. After not receiving any shipping email from them for 2 weeks, I contacted customer...
View full review
2 comments
David
Sears Response
#581872

Kreast7,

Hello my name is Zenaida and I am part of the Sears Social Media Support team. Please know we are terribly sorry for the delay with your boots and we apologize for any inconvenience this may have caused you. I understand how this would cause alarm as so much time has passed since you initially placed your order. We would like to look into this and find a resolution for you.

At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your boots were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (kreast7) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,

Zenaida M.

MySears Community Moderator

View more comments
With Official Company Response
Review
#366573 Review #366573 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$25

Sears review in Redmond, Washington: Return product but not mentioned in returned slip

i purchase a product from sears Bellevue at 11/17 it was a jwelery set (200$) (44 26717070 SET DIA) with an insurence (24$) (70 44214292 Fj2YR-Q) and have returned in Toledo OHIO store (Westgate , 3408 W central AVE) on 11/19 . They give me the return slip and cash of insurence (24$) and said that the product money (200$)should be credited in to my account soon . With trust i leave the store and travell back to my city , when money was not credited in next 2 week then i just went to bellevue store for confirmation and come to know that i have not return any product as per them because in my return slip only insurence is mentioned and no product no# . With that they are treating me as a *** man and souting over me both the bellevue representative and the ohio sears manager . i request hardly with almost crying sound as i was not able to face that emberessmant , then the manger take my no# and hang the phone . I dont know wat they will do or what i need to do . please suggest if any one have any other way to try. i am scared of calling them as beacuse of embarasment they create.
View full review
1 comment
ambitious1535
#581199

There are alot of scams with jewelry but without proof a crime and your proof of a return they should process it. Was this credit card or debit card?-contact them.

If you have a return slip make copies and send a letter to Sears corporate headquarters.

Next time you call Sears with all the information you have including receipts & numbers ask to speak to a supervisor. Good Luck

Review
#366534 Review #366534 is a subjective opinion of poster.
Loss
$200
Tuesday, December 11, 2012 TO WHOM IT MAY CONCERN: I posted my disappointment earlier about a camera I had purchased via Sears on line. The Canon Camera Powershot SX240 was advertised in the Halifax Herald for the Black Friday sales. The sale ran from Thursday,...
View full review
1 comment
Anonymous
#1013752

Had a similar experience and talked to Bill Fischal regarding a defective gas stove that was sent to me. I had a nightmare of a time trying to get it replaced...

finally gave up and decided to get a refund. It has been 30 days since I returned it and have yet to receive a refund. Every time I call to find out the status, the story changes a bit... the date of the refund processed changes and the latest is that they have now issued me a cheque.

I have gotten so fed up I have lodged a case with Ontario Consumer Protection. These people are complete crooks and I am surprised they are still in business

Review
#366487 Review #366487 is a subjective opinion of poster.
I bought some lights from Sears.com and the wrong item arrived (they sent me a 'laptop cushion'! Without a packing slip). It was purchased through a Sears.com marketplace seller who then went missing when I tried to obtain the correct item that i ordered and PAID FOR!...
View full review
5 comments
Anonymous
#625195

have contacted Sears customer service twice about my issue because of their incompetent online sales and they have not had the courtesy to even call back. Will never buy from Sears again!

View more comments
With Official Company Response
Review
#366357 Review #366357 is a subjective opinion of poster.
Loss
$30

Update by user Jan 11, 2013

I am happy to say that Sears finally did refund me the credit owed as promised with an extra 10% for my trouble. It did take to the end of Dec.

to receive it though.

I still will never purchase anything from Sears online again. Not worth the chance or trouble.

Original review posted by user Dec 10, 2012

I...
View full review
2 comments
ambitious1535
#580872

CAUTION with Sears online orders. First Sears allows third parties to sell on their site so you might not be dealing with Sears directly.

Second make paper copies and note conformation and/or receipt numbers. Third get an employee name and/or number from the call center you did any business with including calls for a credit or refund.

Also Sears does not control their Sears credit card anymore so you should assume any credit credit card transactions will take time. Sears and/or Sears online is NOT your grand mothers Sears.

View more comments
With Official Company Response
Review
#366317 Review #366317 is a subjective opinion of poster.
Loss
$5
Tags
  • customer serivce conversation

Update by user Jan 10, 2013

Dear Sears:

After talking with 9 customer support associates, I was finally able to get one of them to make an appoint for me to have a repair man come to my home. I was told the appointment was scheduled for Wednesday morning between 8a.m.

and 12 noon. I was told I...

View full review
1 comment
David
Sears Response
#580305

Dear Jkbranch,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We are sorry to learn your television is in need of repair and for any unpleasantness you encountered while trying to get assistance. We certainly understand your concern with getting your television repaired and back in working order. We would like to look into this with you and find a pleasing resolution for you.

At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your television was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (Jkbranch) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#366225 Review #366225 is a subjective opinion of poster.
Loss
$250