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With Official Company Response

Shop at a Sears/Kmart:they take your money and you get nothing!

I purchased a weedwacker on Oct 27th, it was booked from my credit card on the 29th. I checked the website to see about the delivery. It said it was delivered. I emailed numerous times,called customer service, talked to a supervisor who put me on hold, then someone else picked up the line and "couldn't" reconnect me to said supervisor. I have had nothing but email contact and it seems to be from a different person all saying thy are still looking into why the product was not delivered when it said it should be. I received another one yesterday stating that with the busy holiday shopping, they needed another 10 days. I have had it . I last wrote an email "YELLING" at them that I will not give them any more time and that I want my money back.
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2 comments
SearsCares
Sears Response
#576214

Stinkers

Please accept our sincere apologies for the level of customer service you have experienced your order My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to purchase a weedwacker and it has not been delivered. Even more, I can see how disappointing it can be to receive the level of customer service while trying to contact us We would like to connect you with a dedicated case manager to monitor the return process going forward and ensure that your tractor is restored to its proper working order. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the weedwacker was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (stinkers) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

Social Media Support

nikalseyn
#571745

At this point, contact your credit card company and dispute the charge due to lack of delivery. Just give them the details of what happened and your contacts with Sears. You should have no problem.

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Review
#360717 Review #360717 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$95
With Official Company Response
I ordered $500 worth of goods through what I thought was Sears but did not realized until after I hit "go" that I had actually ordered from one of their marketplace vendors. No big deal I thought...WRONG! It has now been 2 months and I have yet to receive my...
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20 comments
Anonymous
#1618236

I was going to place an order for treadmill and states free delivery. However at the end of order it says delivery cost 207.00.

I texted Sears regarding the matter and rep stated will get call back within 24 hours well it been 5 days still waiting. I wanted too sad if Sears endorse the marketplace then Sears should be responsible too fix this issue.

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Review
#360691 Review #360691 is a subjective opinion of poster.
Loss
$500
Tags
  • big deal
With Official Company Response
I made an order with http://Sears.com, mainly because my Shop Your Way Rewards dollars/points were expiring. After I entered my member number and PIN and submitted my order, there was nothing indicating that my points were used. I immediately contacted Sears, and their...
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3 comments
SearsCares
Sears Response
#574752

Lk47by,

Hello my name is Zenaida and I am part of the Sears Social Media Support team. Please know we are terribly sorry you having such difficulty getting in touch with your case manager. I can understand your concern with getting this matter resolved. We would like to look into this for you and find a way to remedy this situation.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your order was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (lkt47by) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

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Review
#360653 Review #360653 is a subjective opinion of poster.
Sears advertised an exclusive Pre-Black Friday Sale for its "Shop Your Way Rewards Members" beginning Sunday, November 18, 2012 at 5:00 pm. When the sales were posted, I purchased a Seiki 32" LCD HDTV (org. price $198.88 Item # 05771951000) advertised at $97.00 for a...
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1 comment
Anonymous
#577214

That stinks! They cancelled mine too.

Mine was for the Front loader Washer and Dryer combo for $799. Excellent deal! They just sent me an email saying only "sorry, we have to cancel your order." no explanation.

I am pretty ticked off right now but what can one do? Sears sucks.

Review
#360607 Review #360607 is a subjective opinion of poster.
I purchased a TempurPedic TEMPUR-Simplicity Medium Queen Matress from Sears and was promised a delivery date 9 days later between 12:30 p.m. and 2:30 p.m. I received a phone call and e-mail from Sears the night before delivery to confirm this delivery window. In...
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Review
#360588 Review #360588 is a subjective opinion of poster.
Loss
$1195
Just got off the phone with Sears Customer Care regarding my Sears Citi Card which I'd cancelled months ago, via their automated system, but never received a confirmation letter even though I was promised one. I received an addendum letter to the terms/conditions...
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1 comment
Anonymous
#1221894

Very deceiptful worst credit card ever Do not apply for sears anything credit!!!!!!!!!

Review
#360494 Review #360494 is a subjective opinion of poster.
With Official Company Response

Don't Buy Anything from Sears.com

I recently bought a coat for my 12 year old niece from Sears.com. She told me what she wanted and I had it shipped directly to her. When she received the item, the wrong item had been shipped. When I called Sears to complain, they told me I had to contact the 3rd party seller (Sopiasstyle.com) directly. I did not even realize I was ordering from a 3rd party otherwise I never would have ordered it. The 3rd party vendor is only open until 4:00pm EST and it 5:00pm now. Their website says they will not accept a return unless the return shipping is payed for us. So I now have to have my 12 year old niece try and figure out how to return this item. I am very frustrated and will never buy from Sears again.
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1 comment
SearsCares
Sears Response
#576174

Anonymous1931,

My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I understand how frustrating it can be to purchase a coat for your niece and to have the wrong item shipped to her. Even more, I can see how irritating it is to receive poor customer service when calling us. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous1931) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Review
#360486 Review #360486 is a subjective opinion of poster.
Loss
$50
With Official Company Response

Sears Portrait DVD

We recently had a portarit session at sears and got a single image on CD. We were told that it is a high resolution image but when I went out to print a 16x20 print it gave me a low resolution print. Our understanding was we should be able to print good quality prints with the image on CD. When I called in the studio they told me that their images can only go upto 8x10. This isn't what I had paid for. I can get a good 8x10 print with pictures taken at home too. I was very unhappy with the customer service.
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2 comments
SearsCares
Sears Response
#576179

anug

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with recent portrait session. In addition, I understand how frustrating it can be to receive poor customer service while trying to rectify the situation. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the session is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (anug) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

Social Media Support

anug
#584745
@Sears Response

I am sorry I was not able to get back earlier. I didn't recieve any response for so long so I thought the issue was closed.

However thanks for responding. I have sent my info and would be glad to have the issue resolved.

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Review
#360396 Review #360396 is a subjective opinion of poster.

Sears in Joliet, Illinois - Kenmore elite ultra wash not cleaning!!!!!

We bought a Kenmore elite ultra wash 665 13732k601 4 years ago and it is no longer cleaning well. I cleaned the sump, checked the arms for movement and spray. Ran a diag check for codes but there were none. I think it might not have good pump pressure anymore. I also glued shut the lower hole for the bottom rack slot as it was staying open. I also ran dishwaser magic and it still cleans like ***. This is too early for a dishwasher to go downhill. Two of my buttons fell off and sears wouldn't do anything. I will never buy from them again!
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Review
#360345 Review #360345 is a subjective opinion of poster.
Loss
$650
Sears was running their early doorbuster specials, I ordered the 32 inch TV on sale for $97.00 I received my confirmation e-mail, and was told that I would receive an additional e-mail in 2 hours or less when the order was ready for pick up. I then received an e-mail...
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10 comments
Anonymous
#576501

Same BAIT & SWITCH happened to me on a George Foreman grill. Tried to resolve it in good faith via email options given, but I think an attorney might have a nice class-action case here instead. Too bad that Sears can't make the right call in these matters.

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Review
#360050 Review #360050 is a subjective opinion of poster.
Loss
$197