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Sears advertised an exclusive Pre-Black Friday Sale for its "Shop Your Way Rewards Members" beginning Sunday, November 18, 2012 at 5:00 pm. When the sales were posted, I purchased a Seiki 32" LCD HDTV (org. price $198.88 Item # 05771951000) advertised at $97.00 for a...
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1 comment
Anonymous
#577214

That stinks! They cancelled mine too.

Mine was for the Front loader Washer and Dryer combo for $799. Excellent deal! They just sent me an email saying only "sorry, we have to cancel your order." no explanation.

I am pretty ticked off right now but what can one do? Sears sucks.

Review
#360607 Review #360607 is a subjective opinion of poster.
I purchased a TempurPedic TEMPUR-Simplicity Medium Queen Matress from Sears and was promised a delivery date 9 days later between 12:30 p.m. and 2:30 p.m. I received a phone call and e-mail from Sears the night before delivery to confirm this delivery window. In...
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Review
#360588 Review #360588 is a subjective opinion of poster.
Loss
$1195
Just got off the phone with Sears Customer Care regarding my Sears Citi Card which I'd cancelled months ago, via their automated system, but never received a confirmation letter even though I was promised one. I received an addendum letter to the terms/conditions...
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1 comment
Anonymous
#1221894

Very deceiptful worst credit card ever Do not apply for sears anything credit!!!!!!!!!

Review
#360494 Review #360494 is a subjective opinion of poster.
With Official Company Response

Don't Buy Anything from Sears.com

I recently bought a coat for my 12 year old niece from Sears.com. She told me what she wanted and I had it shipped directly to her. When she received the item, the wrong item had been shipped. When I called Sears to complain, they told me I had to contact the 3rd party seller (Sopiasstyle.com) directly. I did not even realize I was ordering from a 3rd party otherwise I never would have ordered it. The 3rd party vendor is only open until 4:00pm EST and it 5:00pm now. Their website says they will not accept a return unless the return shipping is payed for us. So I now have to have my 12 year old niece try and figure out how to return this item. I am very frustrated and will never buy from Sears again.
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1 comment
SearsCares
Sears Response
#576174

Anonymous1931,

My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I understand how frustrating it can be to purchase a coat for your niece and to have the wrong item shipped to her. Even more, I can see how irritating it is to receive poor customer service when calling us. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous1931) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Review
#360486 Review #360486 is a subjective opinion of poster.
Loss
$50
With Official Company Response

Sears Portrait DVD

We recently had a portarit session at sears and got a single image on CD. We were told that it is a high resolution image but when I went out to print a 16x20 print it gave me a low resolution print. Our understanding was we should be able to print good quality prints with the image on CD. When I called in the studio they told me that their images can only go upto 8x10. This isn't what I had paid for. I can get a good 8x10 print with pictures taken at home too. I was very unhappy with the customer service.
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2 comments
SearsCares
Sears Response
#576179

anug

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with recent portrait session. In addition, I understand how frustrating it can be to receive poor customer service while trying to rectify the situation. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the session is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (anug) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

Social Media Support

anug
#584745
@Sears Response

I am sorry I was not able to get back earlier. I didn't recieve any response for so long so I thought the issue was closed.

However thanks for responding. I have sent my info and would be glad to have the issue resolved.

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Review
#360396 Review #360396 is a subjective opinion of poster.

Sears in Joliet, Illinois - Kenmore elite ultra wash not cleaning!!!!!

We bought a Kenmore elite ultra wash 665 13732k601 4 years ago and it is no longer cleaning well. I cleaned the sump, checked the arms for movement and spray. Ran a diag check for codes but there were none. I think it might not have good pump pressure anymore. I also glued shut the lower hole for the bottom rack slot as it was staying open. I also ran dishwaser magic and it still cleans like ***. This is too early for a dishwasher to go downhill. Two of my buttons fell off and sears wouldn't do anything. I will never buy from them again!
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Review
#360345 Review #360345 is a subjective opinion of poster.
Loss
$650
Sears was running their early doorbuster specials, I ordered the 32 inch TV on sale for $97.00 I received my confirmation e-mail, and was told that I would receive an additional e-mail in 2 hours or less when the order was ready for pick up. I then received an e-mail...
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10 comments
Anonymous
#576501

Same BAIT & SWITCH happened to me on a George Foreman grill. Tried to resolve it in good faith via email options given, but I think an attorney might have a nice class-action case here instead. Too bad that Sears can't make the right call in these matters.

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Review
#360050 Review #360050 is a subjective opinion of poster.
Loss
$197

Sears in Eugene, Oregon - Ruined kitchen floor

Don't buy appliances from Sears! Their warranty only covers the appliance and not *** installers. The installers hooked up my $3000.00 frig wrong, causing a slow water leak, that ruined my kitchen floor!! We have spent months hearing all kinds of "we will help you figure this out" and nothing else! Plenty of finger pointing and no results! No one wants to step up to the plate. Lots of numbers to call and maybe a person to talk to, if your lucky, and no one you talk to knows who to talk to. So you get transferred to someone else or promised a call back and then that's it. So screw the best prices and service, cuz in the end you will get screwed! Tell your friends, family, neighbors, heck tell a stranger walking down the street! Tell everyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DONT BUY A DARN THING FROM SEARS!!!!!!!!
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Review
#359998 Review #359998 is a subjective opinion of poster.
Loss
$2000

Sears Repairs - the Worst!

I called Sears Repair Service on 11/8/12 to request a service call for my Kenmore freezer. It is under an extended warranty. An appointment was scheduled for that afternoon. The technician arrived that afternoon, inspected the freezer for 45 minutes and told me that he did not have the needed parts and that he thought that a replacement freezer would be supplied. He said that he would report his findings. I heard nothing from Sears and called on 11/15/12. The customer service rep said that the technician failed to request a replacement when he was at my home and that another appointment would have to be set up for another technician to visit and certify that the freezer could not be repaired because the parts were not available. An appointment was set up for the afternoon of 11/15/12. No technician called or visited. I called again and was told that the technician did not show up (I knew that!) and that nothing could be done until the matter was escalated. I called 1-800-479-6351 and was told that an appointment was set up for 11/17/12 in the morning. I received an automated call this morning to say that the technician would arrive in the afternoon. I called at 2:00 PM and said that I had not heard from the technician. The customer rep told me that she sent a request for the tech to call me with his arrival time. I called again at 4:40 PM. I spoke to a technician who said that I would receive a call. I told her that the last rep told me the same thing and that I needed to speak to a supervisor. I have been on hold for 13 minutes listening to horrible music, but the supervisor did not pick up. The only way that I get satisfaction is to post to Social Media. This is NOT the first time that Sears Repair Service has dropped the ball. I don't know if a human who cares will read this, but I will start posting negative comments and reporting Sears Repairs to the BBB when I finish this email.
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Review
#359707 Review #359707 is a subjective opinion of poster.
Service
Sears Repair
With Official Company Response
I ordered a Stove from Sears.com. That afternoon, i checked my bank account (paid using my debit card) and I had 2 charges from Sears.com for the same amount. The amount was the cost of the stove. I called Sears.com and they said they only see 1 charge to my bank...
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2 comments
cuteypearl06
#579800

i had the same exact thing happen to me. I bought a range from sears.com that was delivered to my house.

They charged me twice.

I called three times in regards to my double charge, they keep advising me that they only see one charge and that i will recieve an e-mail from them within 24 hours...up to now, i am still waiting for that e-mail. Now, i am going to file a claim through my bank and see what happens.

i am now at $810.86 loss and i will never order anything from sears again.

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Review
#359693 Review #359693 is a subjective opinion of poster.
Loss
$1362