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With Official Company Response

Sears hoax and lies appleton wi.

Your thursday doorbusters sale in appleton wisconsin was a hoax, a lie, we waited in line for hours, we were one of the first ones in line and we were told that we would get a ticket at 6:00 pm for the tv's (32" @$97) and other items as advertised in the newspaper and it was 6:20 and we were told that instead of 6:00 pm the tickets would be hand out at 7:00. Then at 7:20, they said they would hand the tickets as soon as some online ordering was done, and at 7:45 we where told that there were no tv's or any tickets to be hand out so we were lured there with a bunch of lies or someone didn't do their job right. Bad experience and a waste of time.
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4 comments
SearsCares
Sears Response
#576264

AdmTechie,

Please accept our sincere apologies for the level of customer service you have experienced at one of our local Sears stores. My name is Liz and I am a member of the Sears Social Media Support Team. Doorbusters, BOGO sales, are limited in quantity and due to great response; some items are no longer available. I can see how discouraging it can be to receive the level of customer service on Thanksgiving night. We would like to connect you with a dedicated case manager to speak with on you on recent experience. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number at the time of purchase (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (AdmTechie) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

SearsCares
Sears Response
#576258

Dear mariomario,

Thanks for the feedback! Doorbusters, BOGO sales, are limited in quantity and due to great response; some items are no longer available. We appreciate your business.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

Anonymous
#572723

Oh, you need to take a ticket. What a load of BS.

AdmTechie
#572620

Experienced the Same Thing at the Palm Beach Gardens, Florida Sears Store. The Assistant Manager was RUDE when informing everyone - and this is after they distributed "tickets" unannounce at ONLY ONE ENTRANCE - yet people were in line at THREE different entrances to the store. There were no announcements made to any of the groups waiting - and no one was able to tell what was happening - it seems to be the goal of Sears to CREATE CHAOS and MAYHEM.

I cannot imagine this being the state of things - I don't understand the attitude of this manager, or the intentions of Sears in doing and causing this problem. Very disappointing.

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Review
#361511 Review #361511 is a subjective opinion of poster.

Sears lied and stole my money

I bought a pool table at sears with the help of a sales associate. The price said $250 and the tag read "everything needed to play". Before purchasing it, I asked what it included and why was it so cheap. The sales associate said it was on sale because it was last year's model, and it came with the table top, legs, ping pong table top, balls, sticks, and overhead lights. I paid cash and was told I could pick it up in a few days at the warehouse. Friday came, and I drove to the warehouse to pick up my pool table in a truck that I borrowed. When I got to the warehouse, I was told only one box came in, so I would have to go back to the store to find out what was going on. I drive to the store, talk to many different people to try and find out what the problem is, and am finally told that they would deliver it free of charge the following Tuesday. When Tuesday finally came, the truck showed up carrying only the legs to the table. I refused the delivery, called the store to inform them of what happened, and waited several hours (most of the day, in fact) before heading back to Sears. When I got there I spoke to the same person that answered the phone when I called. He informed me that after doing some investigating on what seemed to be the problem, he took the price tag and description off of the display that was advertising the pool table because it was incorrect and I in fact only purchased the legs. I then told him I wanted my money back because I was tired of dealing with their mistake. The store manager then came to talk to me and explain that they would be printing out a check for me and mailing it to my address whenever they get a chance, and she couldn't give me an estimated delivery date. I explained that I paid cash, never possessed any merchandise, and want nothing more than my cash back immediately. The entire time she spoke to me she had an attitude, she was rude, and she guaranteed I will NEVER shop at Sears again, I will be picketing on Black Friday to let others know how Sears steals peoples' money, and I will continue to tell this story to anyone who will listen until I get my money back that they owe me and either an apology from the rude store manager Sandra Johnson, the pool table I tried to purchase, or the interest accrued on the money they have had in their possession that rightfully belongs to me.
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Review
#361401 Review #361401 is a subjective opinion of poster.
Loss
$300

Sears store & store manager (ELMER) in Muskogee, OK is a JOKE

Everyone who wants to sue Sears or thinks they may have an action against Sears, I recommend you googling the follow VERY RECENT lawsuit against Sears: Dank v. Sears Holding Mgt. Corp., 93 A.D.3d 627 (N.Y. App. Div. 2d Dep't 2012) Type that into the Google Search box. Basically the Supreme Ct of New York found that the Consumer who relied on the Sears "Price Matching" guarantee (aka BAIT AND SWITCH THEN *** OVER policy) had a valid lawsuit against Sears BUT he didn't document his evidence!! He spoke to employees ON THE PHONE by calling each Sears store directly - ALWAYS GET IT IN WRITING OR E-MAIL CUSTOMER SERVICE ASKING FOR A SUMMARY OF WHAT YOU DISCUSSED IN YOUR CONVERSATION!! Sears has pissed off TOO MANY CUSTOMERS with their bad faith dealing and EVERY STATE and the federal system have laws/statutes protecting the customer (us)!! Sears Holdings Management Corp. needs to own up to their policies & take responsibility for the actions of their MANAGEMENT and customer service agents and STOP LYING TO THE CONSUMER. Also, google "Sears lawsuits" or "Sears class action" if you want to read some stories about how bad Sears treats its customers.
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Review
#361250 Review #361250 is a subjective opinion of poster.
Service
Sears Manager
Loss
$800
With Official Company Response

Sears in Rockwall, Texas - Pissed beyond pissed

I bought a bunk bed on Sears.com on November 9th I had been tracking my order and it showed that it had been delivered. I called Sears.com to see what the deal was because I hadn't received anything the customer service rep stated that the item had been losted and it was nothing they could do about it. I asked to speak to a manager some guy gets on the line and tells me to call back in two hours because he had to call another place. I called back later on that day and the next person I talk to told me I had to buy the item again mind you had already been charged once for this item and still hadn't recieved it. I told the man I will not be ordering the item again well he ordered it again and they charged my account yet again. I called back the following day to Kmart.com because they were the ones who sold the item I spoke to another customer service rep and he told me my orignal item wasn't lost and that the second order would be cancelled. Well it wasn't and they have charged me twice 157.82 and 205.66 to my account when I asked for my money back they told me that it is a process and that I had to get the item first and then they would refund me my money when they received the item back. They have been help at all I have sent several emails and still nothing nothing at all. I am so very pissed I want something to be done I will never ever buy anything from them again.
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1 comment
SearsCares
Sears Response
#575673

Bunk Bed on Sears.com,

We truly apologize for the mix up with your bunk bed. We understand how discouraging this must be for you and apologize for any inconvenience you’ve encountered because of this mistake on our part. We would like to follow up with you to learn the outcome of this and discuss all options available to you.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your order was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name and review number (Bunk Bed on Sears.com and 361185) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

Review
#361185 Review #361185 is a subjective opinion of poster.
Loss
$363
The signs outside the entryway read, 'Sears Affordable Watch and Jewelry Repair', however it is anything but. The price charged for a watch battery at Sears is dependant on the type of watch. The more expensive the brand of watch...the higher the cost of the...
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3 comments
Anonymous
#1208347

I agree! What a rip off. I have a Movado and it's a five dollar battery I was charged 25 dollars...Looks like I'll buy the little screwdriver and a battery and do it myself next time.

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Review
#361184 Review #361184 is a subjective opinion of poster.
Service
Sears Replacement
With Official Company Response

Shop at a Sears/Kmart:they take your money and you get nothing!

I purchased a weedwacker on Oct 27th, it was booked from my credit card on the 29th. I checked the website to see about the delivery. It said it was delivered. I emailed numerous times,called customer service, talked to a supervisor who put me on hold, then someone else picked up the line and "couldn't" reconnect me to said supervisor. I have had nothing but email contact and it seems to be from a different person all saying thy are still looking into why the product was not delivered when it said it should be. I received another one yesterday stating that with the busy holiday shopping, they needed another 10 days. I have had it . I last wrote an email "YELLING" at them that I will not give them any more time and that I want my money back.
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2 comments
SearsCares
Sears Response
#576214

Stinkers

Please accept our sincere apologies for the level of customer service you have experienced your order My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to purchase a weedwacker and it has not been delivered. Even more, I can see how disappointing it can be to receive the level of customer service while trying to contact us We would like to connect you with a dedicated case manager to monitor the return process going forward and ensure that your tractor is restored to its proper working order. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the weedwacker was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (stinkers) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

Social Media Support

nikalseyn
#571745

At this point, contact your credit card company and dispute the charge due to lack of delivery. Just give them the details of what happened and your contacts with Sears. You should have no problem.

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Review
#360717 Review #360717 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$95
With Official Company Response
I ordered $500 worth of goods through what I thought was Sears but did not realized until after I hit "go" that I had actually ordered from one of their marketplace vendors. No big deal I thought...WRONG! It has now been 2 months and I have yet to receive my...
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20 comments
Anonymous
#1618236

I was going to place an order for treadmill and states free delivery. However at the end of order it says delivery cost 207.00.

I texted Sears regarding the matter and rep stated will get call back within 24 hours well it been 5 days still waiting. I wanted too sad if Sears endorse the marketplace then Sears should be responsible too fix this issue.

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Review
#360691 Review #360691 is a subjective opinion of poster.
Loss
$500
Tags
  • big deal
With Official Company Response
I made an order with http://Sears.com, mainly because my Shop Your Way Rewards dollars/points were expiring. After I entered my member number and PIN and submitted my order, there was nothing indicating that my points were used. I immediately contacted Sears, and their...
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3 comments
SearsCares
Sears Response
#574752

Lk47by,

Hello my name is Zenaida and I am part of the Sears Social Media Support team. Please know we are terribly sorry you having such difficulty getting in touch with your case manager. I can understand your concern with getting this matter resolved. We would like to look into this for you and find a way to remedy this situation.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your order was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (lkt47by) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

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Review
#360653 Review #360653 is a subjective opinion of poster.
Sears advertised an exclusive Pre-Black Friday Sale for its "Shop Your Way Rewards Members" beginning Sunday, November 18, 2012 at 5:00 pm. When the sales were posted, I purchased a Seiki 32" LCD HDTV (org. price $198.88 Item # 05771951000) advertised at $97.00 for a...
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1 comment
Anonymous
#577214

That stinks! They cancelled mine too.

Mine was for the Front loader Washer and Dryer combo for $799. Excellent deal! They just sent me an email saying only "sorry, we have to cancel your order." no explanation.

I am pretty ticked off right now but what can one do? Sears sucks.

Review
#360607 Review #360607 is a subjective opinion of poster.
I purchased a TempurPedic TEMPUR-Simplicity Medium Queen Matress from Sears and was promised a delivery date 9 days later between 12:30 p.m. and 2:30 p.m. I received a phone call and e-mail from Sears the night before delivery to confirm this delivery window. In...
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Review
#360588 Review #360588 is a subjective opinion of poster.
Loss
$1195