Sears Reviews and Complaints
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With Official Company Response
Sears Portrait DVD
We recently had a portarit session at sears and got a single image on CD. We were told that it is a high resolution image but when I went out to print a 16x20 print it gave me a low resolution print. Our understanding was we should be able to print good quality prints with the image on CD. When I called in the studio they told me that their images can only go upto 8x10. This isn't what I had paid for. I can get a good 8x10 print with pictures taken at home too. I was very unhappy with the customer service.
Sears in Joliet, Illinois - Kenmore elite ultra wash not cleaning!!!!!
We bought a Kenmore elite ultra wash 665 13732k601 4 years ago and it is no longer cleaning well. I cleaned the sump, checked the arms for movement and spray. Ran a diag check for codes but there were none. I think it might not have good pump pressure anymore. I also glued shut the lower hole for the bottom rack slot as it was staying open. I also ran dishwaser magic and it still cleans like ***. This is too early for a dishwasher to go downhill. Two of my buttons fell off and sears wouldn't do anything. I will never buy from them again!
Sears was running their early doorbuster specials, I ordered the 32 inch TV on sale for $97.00 I received my confirmation e-mail, and was told that I would receive an additional e-mail in 2 hours or less when the order was ready for pick up. I then received an e-mail...
Sears in Eugene, Oregon - Ruined kitchen floor
Don't buy appliances from Sears! Their warranty only covers the appliance and not *** installers. The installers hooked up my $3000.00 frig wrong, causing a slow water leak, that ruined my kitchen floor!! We have spent months hearing all kinds of "we will help you figure this out" and nothing else! Plenty of finger pointing and no results! No one wants to step up to the plate. Lots of numbers to call and maybe a person to talk to, if your lucky, and no one you talk to knows who to talk to. So you get transferred to someone else or promised a call back and then that's it. So screw the best prices and service, cuz in the end you will get screwed! Tell your friends, family, neighbors, heck tell a stranger walking down the street! Tell everyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DONT BUY A DARN THING FROM SEARS!!!!!!!!
Sears Repairs - the Worst!
I called Sears Repair Service on 11/8/12 to request a service call for my Kenmore freezer. It is under an extended warranty. An appointment was scheduled for that afternoon. The technician arrived that afternoon, inspected the freezer for 45 minutes and told me that he did not have the needed parts and that he thought that a replacement freezer would be supplied. He said that he would report his findings. I heard nothing from Sears and called on 11/15/12. The customer service rep said that the technician failed to request a replacement when he was at my home and that another appointment would have to be set up for another technician to visit and certify that the freezer could not be repaired because the parts were not available. An appointment was set up for the afternoon of 11/15/12. No technician called or visited. I called again and was told that the technician did not show up (I knew that!) and that nothing could be done until the matter was escalated. I called 1-800-479-6351 and was told that an appointment was set up for 11/17/12 in the morning. I received an automated call this morning to say that the technician would arrive in the afternoon. I called at 2:00 PM and said that I had not heard from the technician. The customer rep told me that she sent a request for the tech to call me with his arrival time. I called again at 4:40 PM. I spoke to a technician who said that I would receive a call. I told her that the last rep told me the same thing and that I needed to speak to a supervisor. I have been on hold for 13 minutes listening to horrible music, but the supervisor did not pick up. The only way that I get satisfaction is to post to Social Media. This is NOT the first time that Sears Repair Service has dropped the ball. I don't know if a human who cares will read this, but I will start posting negative comments and reporting Sears Repairs to the BBB when I finish this email.
With Official Company Response
I ordered a Stove from Sears.com. That afternoon, i checked my bank account (paid using my debit card) and I had 2 charges from Sears.com for the same amount. The amount was the cost of the stove. I called Sears.com and they said they only see 1 charge to my bank...
Sears in Greensboro, North Carolina - Return Policy and warranties
We bought a Sear's Grill cover online. When we tried to return it as it was ripped in two places we were told you can not return this to a store but had to wait two weeks for a return authoruization. The we were told we were responsible for the return shipping fees. We have now been waiting for 2 weeks for a response. We are pissed off. Secondly, we bought a Panasonic Sound Bar with a 2 year waranty. It broke 23 months later. We had to take it to the store where it was originally purchased. We had to pay to have the soundbar unmounted from the wall to do this. Two weeks later Sear's phone me to say it was not repairable and could not be replaced as Sear's no longer carried Panasonic. I had to wait 2 weeks get a voucher to use the INSTORE Credit to replace it will a Samsung unit that had completely different mounting and required custom re-installation. I had to pay another $55 for the difference between the models plus $75 for the new installation. It took 3 more phone calls to the Proctection Department to transfer the warranty. The exact replacement was available at a Sear's Outlet store but Sear's explained they have nothing to do with Sear's Outlet stores.
Sears Crapsman Tools
My sons bought me a "Heavy duty" 4 ton Floor Jack From Sears. It was a Craftsman Jack and cost $200.00. Complete Chinese Junk. Jack leaks out fluid and is non functioning after 6 months of light usage. Unsafe and leaks down quickly. Sears would not warranty it and I will NEVER, I repeat NEVER buy anything Sears again! Their Craftsman mechanic tools have also become junk too. They are made in China or Taiwan now instead of the USA, and are of dubious quality at best! Sears Crapsman tools are going the way of the Dodo bird, I hope!
Sears.com doesn't want your order
I ordered a vaccum, washer and dryer from sears.com. After the order was proessed, they cancelled just the washer and dryer do to a credit card issue. They didn't even call me to resolve the credit card issue. I had to call for an order update to find the order partially cancelled. They said they "sent an email" (which I never received.) I would never order anything from them again. We tried ordering a freezer from Kmart last year but Kmart can't special order fo delivery, you have to do that through sears.com but can't have Sat.delivery from sears.com only from Kmart.
Sears in San Antonio, Texas - Cheated american tool manufacturer & shipped tool manufacturer overseas.
I watched the news (Barbara Walters) the other night and was outraged at Sear's treatment of an American tool manufacturer. I will no longer be shopping at sears. You had better hope I don't serve on a jury where sears is involved. Alongside a President who appears to pander to every minority, companies like sears are responsible for much of America's woes. There's no doube the CEO is way overcompensated. Thank goodness I bailed out of sears stock some time ago. If I had a say, I would replace most of your board for failing in their fiduciary responsibilities to the shareholders!!! Charles Foster
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