Sears Reviews and Complaints
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Sears Kenmore Washer
We bought a brand new washer in October of 2011. Lo and behold, it broke beyond repair in November 2012, days after the expiration of the warrenty. I searched the internet for information aout the machine and found that it has a falty electronic board which is unfixable. I called Sears Customer Service on 11/12/12 to get information about replacing the machine. The Rep I spoke with, Michael, was beyound unhelpful. Insolent and rude. He reported that even though it is a Kenmore machine, Sears cannot be expected to take responsibility for selling A FAULTY MACHINE!. I asked him to repeat this just to be sure I heard him correctly. I had, as he repeated this mind-numbing fact. Today, 11/13/12, I called the Corporate Office and spoke woth Maureen. Initally, she was very compasionate--until we came down to my major appliance failing! She said that Sears cannot afford to have their faulty applicances fixed for nothing. I said that I can't afford to make a major purchase and have it fail a matter of days after the warrenty expirezs. We reached an impass. The only offer I received was a discount on repair. Seriously? I am not only deeply distressed by my personal situation of being heartlessly ripped off by Sears, but by all the complaints I see across the Internet made by other Sears consumers. Bottom line: I trusted Kenmore a a brand and was made a fool of. Not even Sears trusts Kenmore. Be warned--STAY AWAY FROM SEARS!!!
Sears Refuses to fix mower under Warranty
I took my electric Craftsman mower into the service center to be repaired. It was only 18 months old and was under a 2 year parts and labor warranty. I got a call from their service center employee the day after I brought it in who starts the conversation by saying they no longer make this product and cant get parts (AFTER 18 MONTHS and its something Craftsman makes?). Then he proceeds to tell me that since they cant get parts they wont repair the unit and I can either come pick it up or they will destroy the mower for me. I ask him how the mower credit will be applied since what I paid for had a warranty and if it will be credited toward another purchase. He said no as he will just mark it up as I must have done something to make the mower motor assembly break. That he will say it is not any defect so the warranty wouldnt apply and Sears was not responsible. The mower bolts holding the blade and motor housing together snapped while mowing and luckily the blade did not hit me it dug into the ground or else it could have caused major injuries. I asked him how I could have caused the bolts to snap? According to Sears Repair Center Rep it's not their problem and I need to come get my useless $250 Electric Craftsman Mower. Then he proceeds to tell me they have specials on new mowers and to talk with the manager to see if he might help me out. Sears Warranties are worthless!!!!! I am filing a claim with my Attorney General and have already filed with my credit card company. Sears, this is the second time you have played this warranty game with me. The frst I blew off as a bad ordeal because it was a $50 item. Not Again though will I be ripped off by your company.
Sears in New York, New York - Incomplete counter tops
I signed with Sears to have them replace my countertops and back slash. We signed on 9/19/12. They agreed to replace my breakfast itable which has a drop down piece. The sales person said that it would not be a problem. She also stated that the person removing the counter top would leave plywod for a temp countertop. What happened was they left a small piece of the old counter after I asked. I had to take shelves from the basement and use as a countertop. they then sent an eletrician. A plumber and an installer. then the installer had to return to do the backsplash and did not remove an iron bracket. He told my wife call the office. Also because the could not do the breakfast island as it was there is an unfinished exposed part of the cabinet showing. Thhis is an incomplete job. NEVER USE THEM
I have been a loyal Sears customer for many many years. I have always believed that Sears products stood for quality in a day when so many things are cheaply manufactured. I have always made it a point to purchase items for my home from Sears, including major...
4 yrs ago after an awful experience with my refrigerator repair (or lack thereof), I vowed never to shop for appliances at Sears again. Then Hurricane Sandy hit and we were without power for 5 days. I have young children and needed a generator. Against my better...
BEWARE OF SEARS.COM. I made the mistake of purchasing a PolyTex Greenhouse from Sears.com. It seems that in actuallity it is a company called Spectrum Superstore with a website of builderdepot.com that is selling through Sears.com. This company rarely answers the...
Being a 30 year customer means *** at Sears
I am disappointed in an American company treating another American as such. I have been a loyal customer for over 30 years. I am one of the many people that lost their full time job in 2008 and have been unable to gain any type of employment. Last year I was injured and now am disabled. My mortgage is behind, but I have paid my Sears card. I have always paid my Sears bill for 30 years. Now Sears has cancelled my account. I stuck it out with Sears, yet they will not honor me by sticking with me. I as previous loyal customer have received Sears *** YOU Mrs. Armstrong loud and clear. I want to spread your message.
Sears in Saint Louis, Missouri - Buying a washing machine
We went to Sears on Saturday evening to look a washing machines. Our sales clerk, Carol, was very,good and we were pretty sure this was what we wanted. She even had us open a credit card for additional savings and said if we came back the next night between 6and 9 we would receive an additional 10 percent discount. this is a 25 mile drive each way but seemed worth it. However, the next night the price had been raised $100.00. Does this seem to be a bait and switch to anyone else? Sears - how much longer will you be there? We will not be a customer!
With Official Company Response
Sears is running a Scam!
Well I bought African Black Soap from Sears' "Discount Items." First off I bought from Sears thinking that I grew up with Sears surely they are reputable, but I was mistaken! I payed $30.54 for the 1 lb soap, when I got the package I found a receipt for $11.50 with free shipping!!! Which means that "Discount Items" just bought the soap from amazon for 11.50 and charged me 30.54! It is probably totally legal, but it is wrong and I will never be buying from them again! Sears has really let me down, I have sent complaints to them and they have not responded, which shows me they don't care! I will be calling them Monday! I will get the word out there that my money was stolen and no one should buy from them!!!! EVER!
Sears sells terrible product; gives terrible service
So I needed a new garage door opener. Not because the old one was broken, mind you, but because I have a toddler and the old one did not have motion sensors at the bottom of them - she may have been injured or hurt if it closed on her. So I'm browsing around, looking for what to buy and from whom, when I see a sale at Sears for a Craftsman one. Craftsman typically makes solid, strong products, I think to myself. I am a younger guy, building up my lifetime tools, and I buy quality whenever I can. I have a number of Craftsman tools already. So I buy the Craftsman garage door opener. This was last February. I waited a few months to install it (I live in Wisconsin), until the weather was a little nicer and it wasn't so cold, even in the garage. As soon as I installed it, it had problems. In other words, it was a lemon, right from the box. But as I stated above, I had waited a few months...over 3...which meant that every time I wanted a service call it's a $75 service charge, plus labor. Only parts are free, and they won't just send you those, you have to have a service call. The garage door itself is only worth around $200, and that's what I would be looking at after labor and the service fee. So as I'm trying to figure out the problems it had (not closing, lights not working, makes weird clicking noise, keypad works irregularly, etc) I'm googling around for the model and the type. As it turns out, this particular model is prone to the logic board failing, most likely because of how it is wired. This is a known issue that turns up on many websites out there. Most people are in the exact same boat I am; the TRUE warranty was only for three months; the parts-only warranty is another year after that. So now, my question is, what on earth is Sears thinking? Does Sears really want to lose my lifetime business over this? over a $200 refund or replacement? They've got to be out of their mind. Like I said, I'm young, just starting a family, dual income--I'm literally in the "demographic sweet spot" that every retailer wants to capture. For example, we just replaced all our carpet from HOME DEPOT, thinking about replacing our windows, upgrading the appliances, etc..I'm well connected on social media, and so is my wife. We talk and we'll tell people how bad this experience was. I don't have the words for how *** Sears is for losing my business over this. Anytime we've tried to call we get the same canned answers and no one can do anything for us. It's terrible customer service, it's terrible CRM, it's terrible overall. Later today, my wife and I are going to go to Home Depot and pick out a new garage door opener. The one we have, less than a year old, is not functional. I cannot in good faith recommend Sears or their service to anyone. And if you think I'm upset (and I rewrote this several times, toning it down) you should hear my wife talk. Irate doesn't begin to describe it; she's the one who has tried to call. And if you think I'm buying any more Sears products, ESPECIALLY Craftsman branded items, again, you're out of your mind. Attention: Ronald D. Boire William C. Crowley William R. Harker William C. Kunkler III William K. Phelan Steven T. Mnuchin Stu Reed Ann N. Reese Thomas J. Tisch Sears Holding Corporation (SHLD) CEO/President, Louis D'Ambrosio, Chairman, Edward S. Lampert, Divisional Vice President, Brian Carey
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