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Sears sold me two bad water heaters

On 10/26/2006 purchased 2 40 gallon Kenmore water heaters to replace two 16 year old water heaters that were under my house. The new Kenmores had 6 year warranty on them and I installed them myself. On April 11 2012 1 of them burst. I called customer service and they sent a rep out to verify the leakage. He approved the repair and Sears gave me a new one. On Nov. 7 2012 AC repairman told me I had a leaking water heater. On Nov 14 I Went under the house to check it and called Sears. The repair center said the warranty expired on Oct. 26 which was 20 days ago. I explained that the tank had been leaking long enough for mushy rusty water to build up. That probably took a couple of months at least. They would not agree to replace it.
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Review
#358865 Review #358865 is a subjective opinion of poster.
Service
Sears Repair
Loss
$308
I went to Sears to pick up a layaway and called two days in a row to make sure I can return my layaway with no problem. I went to the jewelry department and or some reason the store manager was there I asked if I could return my layaway she said I can I just have to...
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Review
#358750 Review #358750 is a subjective opinion of poster.
Loss
$711

Sears Kenmore Washer

We bought a brand new washer in October of 2011. Lo and behold, it broke beyond repair in November 2012, days after the expiration of the warranty. I searched the internet for information about the machine and found that it has a faulty electronic board which is unfixable. I called Sears Customer Service on 11/12/12 to get information about replacing the machine. The Rep I spoke with, Michael, was beyond unhelpful. Insolent and rude. He reported that even though it is a Kenmore machine, Sears cannot be expected to take responsibility for selling A FAULTY MACHINE!. I asked him to repeat this just to be sure I heard him correctly. I had, as he repeated this mind-numbing fact. Today, 11/13/12, I called the Corporate Office and spoke with Maureen. Initially, she was very compassionate--until we came down to my major appliance failing! She said that Sears cannot afford to have their faulty appliances fixed for nothing. I said that I can't afford to make a major purchase and have it fail a matter of days after the warranty expires. We reached an impasse. The only offer I received was a discount on repair. Seriously? I am not only deeply distressed by my personal situation of being heartlessly ripped off by Sears, but by all the complaints I see across the Internet made by other Sears consumers. Bottom line: I trusted Kenmore a a brand and was made a fool of. Not even Sears trusts Kenmore. Be warned--STAY AWAY FROM SEARS!!!
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Review
#358532 Review #358532 is a subjective opinion of poster.
Service
Sears Repair
Loss
$400

Sears Kenmore Washer

We bought a brand new washer in October of 2011. Lo and behold, it broke beyond repair in November 2012, days after the expiration of the warrenty. I searched the internet for information aout the machine and found that it has a falty electronic board which is unfixable. I called Sears Customer Service on 11/12/12 to get information about replacing the machine. The Rep I spoke with, Michael, was beyound unhelpful. Insolent and rude. He reported that even though it is a Kenmore machine, Sears cannot be expected to take responsibility for selling A FAULTY MACHINE!. I asked him to repeat this just to be sure I heard him correctly. I had, as he repeated this mind-numbing fact. Today, 11/13/12, I called the Corporate Office and spoke woth Maureen. Initally, she was very compasionate--until we came down to my major appliance failing! She said that Sears cannot afford to have their faulty applicances fixed for nothing. I said that I can't afford to make a major purchase and have it fail a matter of days after the warrenty expirezs. We reached an impass. The only offer I received was a discount on repair. Seriously? I am not only deeply distressed by my personal situation of being heartlessly ripped off by Sears, but by all the complaints I see across the Internet made by other Sears consumers. Bottom line: I trusted Kenmore a a brand and was made a fool of. Not even Sears trusts Kenmore. Be warned--STAY AWAY FROM SEARS!!!
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Review
#358529 Review #358529 is a subjective opinion of poster.
Loss
$400

Sears Refuses to fix mower under Warranty

Sears Refuses to fix mower under Warranty
I took my electric Craftsman mower into the service center to be repaired. It was only 18 months old and was under a 2 year parts and labor warranty. I got a call from their service center employee the day after I brought it in who starts the conversation by saying they no longer make this product and cant get parts (AFTER 18 MONTHS and its something Craftsman makes?). Then he proceeds to tell me that since they cant get parts they wont repair the unit and I can either come pick it up or they will destroy the mower for me. I ask him how the mower credit will be applied since what I paid for had a warranty and if it will be credited toward another purchase. He said no as he will just mark it up as I must have done something to make the mower motor assembly break. That he will say it is not any defect so the warranty wouldnt apply and Sears was not responsible. The mower bolts holding the blade and motor housing together snapped while mowing and luckily the blade did not hit me it dug into the ground or else it could have caused major injuries. I asked him how I could have caused the bolts to snap? According to Sears Repair Center Rep it's not their problem and I need to come get my useless $250 Electric Craftsman Mower. Then he proceeds to tell me they have specials on new mowers and to talk with the manager to see if he might help me out. Sears Warranties are worthless!!!!! I am filing a claim with my Attorney General and have already filed with my credit card company. Sears, this is the second time you have played this warranty game with me. The frst I blew off as a bad ordeal because it was a $50 item. Not Again though will I be ripped off by your company.
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4 comments
Anonymous
#569367

Lick my scrote

Anonymous
#568796

Sounds to me like you hit something...maybe a tree root? That's your problem.

BigTXPapa
#568832
@Anonymous

Well I certainly didn't hit any tree roots or anything else as I was mowing grass only when the mower suddenly shook and the blade embedded itself into the soil. So not really my fault sears sells faulty equipment.

Probably why they ceased selling them since they are garbage. The only thing that is my fault Anonymous is I was trusting in Sears to back what they sell!

Anonymous
#571301
@BigTXPapa

There is a federal law in the USA that manufacturers must supply repair parts for a given model of product for a period of 5 years after that model has been discontinued. If you happen to live in CA, the period is 7 years.

If I were in your position, I'd sent a complaint letter to the FTC, send a CC to Sears Corporate, and ask Sears when they are going to stop abusing their customers and adhere to the law?

However, for your problem, wouldn't it be easier just to go to a hardware store or auto supply and buy some replacement bolts and fix it yourself? You'd want to buy high strength bolts, grade 8 or class 8.8.

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Review
#358516 Review #358516 is a subjective opinion of poster.
Service
Sears Repair
Loss
$250

Sears in New York, New York - Incomplete counter tops

I signed with Sears to have them replace my countertops and back slash. We signed on 9/19/12. They agreed to replace my breakfast itable which has a drop down piece. The sales person said that it would not be a problem. She also stated that the person removing the counter top would leave plywod for a temp countertop. What happened was they left a small piece of the old counter after I asked. I had to take shelves from the basement and use as a countertop. they then sent an eletrician. A plumber and an installer. then the installer had to return to do the backsplash and did not remove an iron bracket. He told my wife call the office. Also because the could not do the breakfast island as it was there is an unfinished exposed part of the cabinet showing. Thhis is an incomplete job. NEVER USE THEM
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Review
#358432 Review #358432 is a subjective opinion of poster.
Loss
$13000
Tags
  • sales person
Taken by Sears manager who sold me a Repair Protection Agreement
Taken by Sears manager who sold me a Repair Protection Agreement
Taken by Sears manager who sold me a Repair Protection Agreement
I have been a loyal Sears customer for many many years. I have always believed that Sears products stood for quality in a day when so many things are cheaply manufactured. I have always made it a point to purchase items for my home from Sears, including major...
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Review
#358423 Review #358423 is a subjective opinion of poster.
Loss
$350
4 yrs ago after an awful experience with my refrigerator repair (or lack thereof), I vowed never to shop for appliances at Sears again. Then Hurricane Sandy hit and we were without power for 5 days. I have young children and needed a generator. Against my better...
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3 comments
Anonymous
#1224829

I just purchased one. It ran great for 38 hours and just quit.

Piece of junk. Has gas and oil new spark plug.

It's garbage! Stay away

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Review
#358397 Review #358397 is a subjective opinion of poster.
Service
Sears Repair
Loss
$650
BEWARE OF SEARS.COM. I made the mistake of purchasing a PolyTex Greenhouse from Sears.com. It seems that in actuallity it is a company called Spectrum Superstore with a website of builderdepot.com that is selling through Sears.com. This company rarely answers the...
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Review
#358366 Review #358366 is a subjective opinion of poster.
Product
Sears Website
Loss
$1661

Being a 30 year customer means *** at Sears

I am disappointed in an American company treating another American as such. I have been a loyal customer for over 30 years. I am one of the many people that lost their full time job in 2008 and have been unable to gain any type of employment. Last year I was injured and now am disabled. My mortgage is behind, but I have paid my Sears card. I have always paid my Sears bill for 30 years. Now Sears has cancelled my account. I stuck it out with Sears, yet they will not honor me by sticking with me. I as previous loyal customer have received Sears *** YOU Mrs. Armstrong loud and clear. I want to spread your message.
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Review
#358341 Review #358341 is a subjective opinion of poster.