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Sears store & store manager (ELMER) in Muskogee, OK is a JOKE

Everyone who wants to sue Sears or thinks they may have an action against Sears, I recommend you googling the follow VERY RECENT lawsuit against Sears: Dank v. Sears Holding Mgt. Corp., 93 A.D.3d 627 (N.Y. App. Div. 2d Dep't 2012) Type that into the Google Search box. Basically the Supreme Ct of New York found that the Consumer who relied on the Sears "Price Matching" guarantee (aka BAIT AND SWITCH THEN *** OVER policy) had a valid lawsuit against Sears BUT he didn't document his evidence!! He spoke to employees ON THE PHONE by calling each Sears store directly - ALWAYS GET IT IN WRITING OR E-MAIL CUSTOMER SERVICE ASKING FOR A SUMMARY OF WHAT YOU DISCUSSED IN YOUR CONVERSATION!! Sears has pissed off TOO MANY CUSTOMERS with their bad faith dealing and EVERY STATE and the federal system have laws/statutes protecting the customer (us)!! Sears Holdings Management Corp. needs to own up to their policies & take responsibility for the actions of their MANAGEMENT and customer service agents and STOP LYING TO THE CONSUMER. Also, google "Sears lawsuits" or "Sears class action" if you want to read some stories about how bad Sears treats its customers.
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Review
#361250 Review #361250 is a subjective opinion of poster.
Service
Sears Manager
Loss
$800

Sears review in Rockwall, Texas: Pissed beyond pissed

I bought a bunk bed on Sears.com on November 9th I had been tracking my order and it showed that it had been delivered. I called Sears.com to see what the deal was because I hadn't received anything the customer service rep stated that the item had been losted and it was nothing they could do about it. I asked to speak to a manager some guy gets on the line and tells me to call back in two hours because he had to call another place. I called back later on that day and the next person I talk to told me I had to buy the item again mind you had already been charged once for this item and still hadn't recieved it. I told the man I will not be ordering the item again well he ordered it again and they charged my account yet again. I called back the following day to Kmart.com because they were the ones who sold the item I spoke to another customer service rep and he told me my orignal item wasn't lost and that the second order would be cancelled. Well it wasn't and they have charged me twice 157.82 and 205.66 to my account when I asked for my money back they told me that it is a process and that I had to get the item first and then they would refund me my money when they received the item back. They have been help at all I have sent several emails and still nothing nothing at all. I am so very pissed I want something to be done I will never ever buy anything from them again.
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1 comment
David
Sears Response
#575673

Bunk Bed on Sears.com,

We truly apologize for the mix up with your bunk bed. We understand how discouraging this must be for you and apologize for any inconvenience you’ve encountered because of this mistake on our part. We would like to follow up with you to learn the outcome of this and discuss all options available to you.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your order was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name and review number (Bunk Bed on Sears.com and 361185) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#361185 Review #361185 is a subjective opinion of poster.
Loss
$363
The signs outside the entryway read, 'Sears Affordable Watch and Jewelry Repair', however it is anything but. The price charged for a watch battery at Sears is dependant on the type of watch. The more expensive the brand of watch...the higher the cost of the...
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3 comments
Anonymous
#1208347

I agree! What a rip off. I have a Movado and it's a five dollar battery I was charged 25 dollars...Looks like I'll buy the little screwdriver and a battery and do it myself next time.

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Review
#361184 Review #361184 is a subjective opinion of poster.
Service
Sears Replacement

Shop at a Sears/Kmart:they take your money and you get nothing!

I purchased a weedwacker on Oct 27th, it was booked from my credit card on the 29th. I checked the website to see about the delivery. It said it was delivered. I emailed numerous times,called customer service, talked to a supervisor who put me on hold, then someone else picked up the line and "couldn't" reconnect me to said supervisor. I have had nothing but email contact and it seems to be from a different person all saying thy are still looking into why the product was not delivered when it said it should be. I received another one yesterday stating that with the busy holiday shopping, they needed another 10 days. I have had it . I last wrote an email "YELLING" at them that I will not give them any more time and that I want my money back.
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2 comments
David
Sears Response
#576214

Stinkers

Please accept our sincere apologies for the level of customer service you have experienced your order My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to purchase a weedwacker and it has not been delivered. Even more, I can see how disappointing it can be to receive the level of customer service while trying to contact us We would like to connect you with a dedicated case manager to monitor the return process going forward and ensure that your tractor is restored to its proper working order. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the weedwacker was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (stinkers) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

Social Media Support

John N
#571745

At this point, contact your credit card company and dispute the charge due to lack of delivery. Just give them the details of what happened and your contacts with Sears. You should have no problem.

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With Official Company Response
Review
#360717 Review #360717 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$95
I ordered $500 worth of goods through what I thought was Sears but did not realized until after I hit "go" that I had actually ordered from one of their marketplace vendors. No big deal I thought...WRONG! It has now been 2 months and I have yet to receive my...
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20 comments
Anonymous
#1618236

I was going to place an order for treadmill and states free delivery. However at the end of order it says delivery cost 207.00.

I texted Sears regarding the matter and rep stated will get call back within 24 hours well it been 5 days still waiting. I wanted too sad if Sears endorse the marketplace then Sears should be responsible too fix this issue.

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With Official Company Response
Review
#360691 Review #360691 is a subjective opinion of poster.
Loss
$500
Tags
  • big deal
I made an order with http://Sears.com, mainly because my Shop Your Way Rewards dollars/points were expiring. After I entered my member number and PIN and submitted my order, there was nothing indicating that my points were used. I immediately contacted Sears, and their...
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3 comments
David
Sears Response
#574752

Lk47by,

Hello my name is Zenaida and I am part of the Sears Social Media Support team. Please know we are terribly sorry you having such difficulty getting in touch with your case manager. I can understand your concern with getting this matter resolved. We would like to look into this for you and find a way to remedy this situation.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your order was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (lkt47by) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

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With Official Company Response
Review
#360653 Review #360653 is a subjective opinion of poster.
Sears advertised an exclusive Pre-Black Friday Sale for its "Shop Your Way Rewards Members" beginning Sunday, November 18, 2012 at 5:00 pm. When the sales were posted, I purchased a Seiki 32" LCD HDTV (org. price $198.88 Item # 05771951000) advertised at $97.00 for a...
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1 comment
Anonymous
#577214

That stinks! They cancelled mine too.

Mine was for the Front loader Washer and Dryer combo for $799. Excellent deal! They just sent me an email saying only "sorry, we have to cancel your order." no explanation.

I am pretty ticked off right now but what can one do? Sears sucks.

Review
#360607 Review #360607 is a subjective opinion of poster.
I purchased a TempurPedic TEMPUR-Simplicity Medium Queen Matress from Sears and was promised a delivery date 9 days later between 12:30 p.m. and 2:30 p.m. I received a phone call and e-mail from Sears the night before delivery to confirm this delivery window. In...
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Review
#360588 Review #360588 is a subjective opinion of poster.
Loss
$1195
Just got off the phone with Sears Customer Care regarding my Sears Citi Card which I'd cancelled months ago, via their automated system, but never received a confirmation letter even though I was promised one. I received an addendum letter to the terms/conditions...
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1 comment
Anonymous
#1221894

Very deceiptful worst credit card ever Do not apply for sears anything credit!!!!!!!!!

Review
#360494 Review #360494 is a subjective opinion of poster.

Don't Buy Anything from Sears.com

I recently bought a coat for my 12 year old niece from Sears.com. She told me what she wanted and I had it shipped directly to her. When she received the item, the wrong item had been shipped. When I called Sears to complain, they told me I had to contact the 3rd party seller (Sopiasstyle.com) directly. I did not even realize I was ordering from a 3rd party otherwise I never would have ordered it. The 3rd party vendor is only open until 4:00pm EST and it 5:00pm now. Their website says they will not accept a return unless the return shipping is payed for us. So I now have to have my 12 year old niece try and figure out how to return this item. I am very frustrated and will never buy from Sears again.
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1 comment
David
Sears Response
#576174

Anonymous1931,

My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I understand how frustrating it can be to purchase a coat for your niece and to have the wrong item shipped to her. Even more, I can see how irritating it is to receive poor customer service when calling us. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous1931) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Social Media Support

With Official Company Response
Review
#360486 Review #360486 is a subjective opinion of poster.
Loss
$50