kdeducator M
map-marker Cleveland, Ohio

Assembler never showed for exercise bike

I paid $99.99 for assembly for a Schwinn recumbent exercise bike. Assembly was scheduled for Wednesday. I called on Tuesday for a time, but Sears said the assembler would call in the morning between 8-9:30 with a "time window." No one ever called in the morning, so I called Sears Installation at around noon. They said I was "on the schedule," and they would call the company to have them call me. No one called. I called again after a few hours and was transferred to a Customer Resolution Specialist who was going to try to find a new installer, but after one callback for more details, I never heard from her again!! I called again after 4:30 p.m., and I was told, I was on the schedule for the next day!! I had waited all day; the company changed the day without notification, and I can't be here on their chosen day!
View full review
rfier
map-marker West Nyack, New York

Protection company and Sears are running a racket!

Just finished reading "sears tech" post and it could have been written by me.. Spent from May through August without refrigeration from 2 year old Kenmore Elite very expensive refrigerator.Given a complete runaround re: misdiagnosing problem, delivery of parts, appointment scheduling, etc. When I asked about their so-called "lemon law" they kept upping the ante about requirements. "you have to have four replaced parts within 12 months, the part has to be functional, etc, etc." Even though I had the same problem since 2010, I did not qualify.. If I were to use a different repair company,I would void the warranty! I have an all Sears appliance new kitchen -I am stuck. Never, ever, purchase from Sears. They are dishonorable, cannot diagnose problems and leave you without a refrigerator for 8 weeks during the summer with a houseful of grandkids, and guests. Never buy their protection agreement-they will keep upping the ante to prevent replacing the appliance.The tech support is non-existent, the service tech is a ***. I finally insisted that the computer brain needed replacement, along with the brain of the technician! Six service calls later,and I'm sure this refrigerator will fail again quite soon.
View full review
Loss:
$2400
1 comment
Guest

Do like I did--sent my shredded Sears Credit Card to the CEO in Chicago with a letter typed in microscopic print that basically said I'd never do business with them again (after spending over $4000 on Kenmore appliances). Got calls from CEOs office for days but I refused to answer--I am done with Sears (and BTW, don't shop at Kmart either since it belongs to same company that owns Sears).

sallylastrina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Old Saybrook, Connecticut

Sears Warranty and Repair

We have a refrigerator that is two months old. After 7 days of no power, courtesy of Hurricane Irene, we now find Sears product is not working. We call them up and the "best" they can do is send a repair man here a week from tomorrow. The CSR would not let me talk to a supervisor, was completely worthless in solving the problem, and only wanted to offer his apology. I don't want an apology, I need their product up and running sooner than 8 days. I will never purchase anything from Sears. Their products are not made to last and their repair dept is understaffed.
View full review
1 comment
Guest

This is the type of complaint that is unecesary. If your fridge went out because of a weather phenomenon.

Is it not LOGICAL, that at least 100 hundred other consumers around your area had the same problem and that is why it would take so long. CRY BABY!!!

Company responded
Joe G Awz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walnut Creek, California

Sears

We purchased a Sears washer/dryer set ,Model HE2, and had it delivered and installed by Sears. The dryer recently stopped functioning. We had an appointment between 8-12 to get it diagnosed. The tech called at noon saying he was late and could he come in 2 hours.We rescheduled after losing a half day's work. The next day a Sears technician came to our house and told us the dyer broke because it was improperly installed by Sears and they had never connected the exhaust vent causing major lint buildup to destroy the internal circuits . He wrote "Installation Error" on the work order and said they should replace it but didn't have authority other than recommendation. Customer service refused to offer anything other than a minor discount and never even apologized. The dryer is unrepairable (They quoted $1300 for a $600 dryer) and they could care less. The attitude and service was quite disappointing and disheartening from Sears between the hold times, lack of return calls, and general feeling of "Too Bad, get another one,don't bother me".
View full review
Loss:
$650
2 comments
David Rde
Sears Response

Dear Joeg12:

My name is Susan and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue. We need to make sure that everything that can be done is being done on your behalf.

At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the Dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Joeg12) you used to post on this site, for reference to your issue. We look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Guest

I think we as consumers need to start taking SEARS to small claims courts across America! AND THEN PUBLISHING THE RESULTS ONLINE!

View more comments (1)
Soohyun K
map-marker Dallas, Texas

Sears Canada - Unbelievable Customer Treatment

I got the delivery of refrigerator in the morning on Sept 7, 2011 and found it had a 10 cm deep scratch on the side and totally noticeable after installation. While delivery man still at my home, and at around 11 a.m. I contacted Sears Canada in Red Deer (Bower Place Shopping Center) at 403-343-**** ext226 for return, sales staff said would call me back after talking with his manager. Never called me back, and at around 4:00 p.m. on the same day, I called again and someone picked up the phone and said would call me back in 10 minutes. No call. I called again at around 4:30 p.m. and talked with manager, he said never got any report on that, asked if I need a return or exchange. I said exchange. He said would call me back in the morning tomorrow on Sept 8 for the status info including delivery date. Never called me back since then. Around noon Sept 9, I sent an email to Customer Service and Sept 12 at around 11 a.m. I got reply from Customer Service offering discount for damage, I didn't accept it and wanted an exchange. The next day at 6 a.m. on Sept 13, I got reply from Customer Service that they asked Sears Red Deer for re-order and also to contact me for explanation of situation including delivery date. No contact from Sears Red Deer. As I am selling my house, I am showing home with a new refrigerator having a deep scratch on it. Maybe I end up with no exchange nor discount. It seems in my mind they are retaliating me.
View full review
Loss:
$900
Company responded
hknicker K
map-marker East Stroudsburg, Pennsylvania

Sears- The worst customer service!!

I purchased a refrigerator from Sears on 5/22/11. The item was delivered on 5/27 and arrived damaged. The delivery person,Jonathon, was very helpful and called Sears from my home to help me schedule a replacement delivery, which was scheduled for June 1st. I needed to take another day off of work to accept the delivery. When I did not receive a confirmation call the night before the delivery, I called Sears. I spoke to 6 different people and was constantly told I needed to speak to someone else. I was finally able to get a person to re-schedule the delivery and was told the person I originally spoke to did not enter the information correctly. Now, I will not receive the new item until June 13th (if it actually does come), and I am forced to take yet another day off of work. When I called the store I purchased the item at for assistance, I was told they could not help me with delivery problems and I was given another phone number to call, which in turn gave me yet another number to call. I have emailed Sears customer service 2 times, each time I get a response that someone will be contacting me within 2 business days. No one has ever contacted me. It seems as though Sears already has my money and is in no way concerned about customer service or me actually getting the item I paid for.
View full review
9 comments
Guest

Sears CARES stands for Customers Are Readily Expendable Suckers... they only care about your money - will sell you faulty products and charge you an arm and a leg to repair them.

My $800 washer broke after a year and a half, I hear from other people with the same problem it will cost 300-500 to fix. I was told by customer service rep that I am lucky because for 300 I can get a one year warranty... um, that's almost half the cost of the machine, which should last ten years! Also, they were supposed to come today to look at the machine.

I woke up at 3 a.m. and drove home from NY, cutting my visit with my parents a day early. I am five and a half months pregnant, not exactly ideal. Did they show?

Nope. Supposed to be coming tomorrow.

I'll believe that when I see it. Probably going to buy a new washer from another company before I give Sears any more of my money for their faulty products.

Guest

Just wanted to add an update. I contacted a social media moderator who commented here, and that department was very helpful- they ended up refunding me a 100 dollars (credited my sears card). Unfortunately, it took way too much time to get good customer service,or even a response, but all the people I spoke to through the social media department were nice and helpful.

Guest

My name is Susan and I'm reaching out to you on behalf of the Sears Cares escalations team. I'm terribly sorry for the trouble & inconvenience you've endured with your new refrigerator purchase and delivery. We'd like to help. At your convenience please contact my office via email at smsupport@***.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the refrigerator was purchased under and we will call you at your convenience. In addition, include your screen name (Hknicker) in the email so we can reference to your case.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Guest

I have had similar experiences with Sears. Years ago, they used to be great. Now the customer service is awful. Had problems from day 1 with a riding lawn mower that never was resolved. After repeated attempts to correct the situation, I finally resolved not to deal with a company that treats their customers so poorly. I am specificially talking about the Sears located in Spotsylvannia Mall in VA. When I escalated my concerns to customer service, she went out of her way to help me.

After the representative spoke with the folks at Spotsylvannia Mall - Sears...she told me mam, I do not blame you for not wanting to do business with us anymore. She told me they were exceedingly rude to her as wel...go figure...long story short. Nothing came of it. And less than a year after buying a Craftman riding mower, I gave it away. Just left it at the curb with a "FREE" sign attached.

I will never do business with Sears again.

David Rde
Sears Response

To Hknicker,

I apologize for the trouble you've had with the delivery of your refrigerator. I hope that this issue has been fixed by now but if it has not, or if you have any other issues you would like our assistance with, we are here to help. My name is James and I am part of the Social Media Support Escalations team at Sears and we appreciate you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Hknicker) for reference to your issue and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Guest

I have had similar experiences with Sears. Years ago, they used to be great. Now the customer service is awful. Had problems from day 1 with a riding lawn mower that never was resolved. After repeated attempts to correct the situation, I finally resolved not to deal with a company that treats their customers so poorly. I am specificially talking about the Sears located in Spotsylvannia Mall in VA. When I escalated my concerns to customer service, she went out of her way to help me.

After speaking with the folks at Spotsylvannia Mall - Sears...she told me mam, I do not blame you for not wanting to do business with us anymore. She told me they were exceedingly rude to her as wel...go figure...long story short. Nothing came of it. And less than a year after buying a Craftman riding mower, I gave it away. Just left it at the curb with a "FREE" sign attached.

I will never do business with Sears again.

Guest

you all are full of it . Sears is awesome.

I never had any problems with Sears.I order stuff from htem all the time and I always get the right items with no damage . If you ask me , I think that its ignorant people like you all that dont read or assume too much which you all makes *** out of yourselves and if you don't understand then Boo Hoo ,you all start complaining .

Guest

"sears contracts out the delivery to worthless workers that dont give a *** about the item, instead they just make money on how many they deliver. your better off picking it up yourself and installing it yourself."

DON'T pick it up at Sears. They aren't going to be in business long enough to honor the warranty.

Guest

been there before myself, they delivered 3 fridges and all of them were damaged bringing it in the house. one hit the door *** and dented it, the other got dented in the truck and the third got scratched bring it thru the door.

we gave up and i touched up the scratched one with a sharpie (black).

sears contracts out the delivery to worthless workers that dont give a *** about the item, instead they just make money on how many they deliver. your better off picking it up yourself and installing it yourself.

View more comments (8)
Company responded
evyb B
map-marker North York, Ontario

Sears Home Services botched roofing specialists

Sears Home Services, formerly Home Central, botched roofing specialists, is their new name. The same crowd who botched up my roofing, with the same lousy attitude. They can change the name but until they improve their performance and make good on the mess they made at my home, I still see them as a bunch of crooks. I made up a little video about that: http://www.youtube.com/watch?v=EeUdIy31Bzs Here is the original which shows what they did to me: http://www.youtube.com/watch?v=WpBJYlTPIsY and the update to that one: http://www.youtube.com/watch?v=wawPUUCukfc
View full review
8 comments
Guest

1

Author

sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to read your contract. also making it to late to cancel in 3 days notice. now u are in a binding contract. sears did not mention fine print in their contract or fine print of manufactures material being used.mfg.only guarantees u a good roof shingle. if installed not to mfg.specs. like mine an most likely all roofs. mfg.voids their product warranty .salesmen does not tell u that.

my roof was installed by their sub contractor an failed county code inspection 3 times.sears management ignored me on installation issues after multiple phone calls.managed to contact a state senator about my problem. only after that did sears respond. they had to remove a brand new shingled roof do to improper installation . i documented the complete installation of the roof .also did the same the second time.pictures of shingle nailing.sheathing drip edge ridge vents also video. pictures dont lie.new contractor for second reshingle tried to scam me on plywood that was to be repaired caught him with pics. roof is installed just as bad as first time.if not worse.passed code inspection.they are unable to see how shingles are nailed after the sun beats on them. code does not care about shoddy workmenship code is immune from prosecution. .both contractors did damage to my ceilings.both say it was not their men. contractor says men were not in attic they were in there to remove nails that miss trusses.i have video of them coming out of attic. in my opinion how can u trust a company that hires contractors that lies an are unable to install a roof to code an mfg.spec. SEARS u are the most shameful misleading co. Florida residents if u have to have a roof done avoid the SEARS

Guest

To Larry--- Good gawd, that is unbelievable. They do not deserve to stay in business.

Guest

!

sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to read your contract. also making it to late to cancel in 3 days notice. now u are in a binding contract. sears did not mention fine print in their contract or fine print of manufactures material being used.mfg.only guarantees u a good roof shingle. if installed not to mfg.specs. like mine an most likely all roofs. mfg.voids their product warranty .salesmen does not tell u that.

my roof was installed by their sub contractor an failed county code inspection 3 times.sears management ignored me on installation issues after multiple phone calls.managed to contact a state senator about my problem. only after that did sears respond. they had to remove a brand new shingled roof do to improper installation . i documented the complete installation of the roof .also did the same the second time.pictures of shingle nailing.sheathing drip edge ridge vents also video. pictures dont lie.new contractor for second reshingle tried to scam me on plywood that was to be repaired caught him with pics. roof is installed just as bad as first time.if not worse.passed code inspection.they are unable to see how shingles are nailed after the sun beats on them. code does not care about shoddy workmenship code is immune from prosecution. .both contractors did damage to my ceilings.both say it was not their men. contractor says men were not in attic they were in there to remove nails that miss trusses.i have video of them coming out of attic. in my opinion how can u trust a company that hires contractors that lies an are unable to install a roof to code an mfg.spec. SEARS u are the most shameful misleading co. Florida residents if u have to have a roof done avoid the SEARS

Guest

For the record, Sears flatly refuse to make good on anything.

About Sears Cares....forget it. Sears does NOT give a *** about their customers after they have their money

Guest

Reply to t: They still refuse to accept any responsibility. So I'm doing my best to let everybody know how this bunch operate.

People need to know about this cr*p. Send the link to my video to everybody you can and, above all, for your own good, STAY AWAY FROM SEARS!

Guest

I would like to know the out come here.

Guest

Note to self--- Do not shop at Sears :eek

David Rde
Sears Response

Dear Evyb:

My name is Susan and I am part of the Sears Cares Team. I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send an email to smsupport@searshc.com with your contact phone number and any other information you would like to provide to us regarding this situation. We will get that information over to a Case Manager who will contact you so that you (and others) won't have to continue to be impacted by this. Also, please provide the screen name (Evyb) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

View more comments (7)
blondeatheart
map-marker Killeen, Texas

Poor Quality Freezer-can't go in Garage?

We have a Kenmore upright freezer that stopped working after 2 years. The tech told me it wasn't meant to be in the garage. Really? When we went to buy the unit we told the salesman exactly where it would be placed and exactly why we were buying a new unit. The seals had went out on our other unit and we lost a lot of meat. We got the alarm because it would sound if the unit door was left open or the unit was getting hot. Nope, alarm didn't go off - unit got hot - $65 tech charge to tell me that the unit wasn't suppose to be out in the garage. I didn't buy a throw away unit, I bought what I thought was quality. That unit cost me approximately $300 a year based upon the number of years it lasted. The salespeople do not tell the customer that the unit is NOT suppose to be in the garage. I'm sorry not everyone has room for a freezer inside their house - we have no basement. I have always had a freezer outside in the garage and never this amount of problems. I have checked Sears website and have found nothing that states the unit shouldn't be out in the garage. Put that information on your website if your planning on using that as the excuse.
View full review
4 comments
Guest

again no help for customer service. I've had the same problem. Good luck

Guest

Laura:

I have a "DEDICATED CASE MANAGER" that hasn't returned my call. I have been very disappointed in your service department and the no return call.

I also don't like the auto response your company seems to think is sufficient for problems. Posting we care about you and then doing nothing is not a proper response.

I just want to go to a qualified professional to get my unit fixed. That qualified professional would not be part of your team.

Guest

No answer. Sent the same tech out.

No plan on resolving the issue.

Called on Thursday - asked for a refund - answering machine - no response - tired of the SEARS problems. I could have called a competitor - now will do - expect a refund due to it's been 2 weeks with no acceptable response.

Guest

Well the process has started. Will keep all updated.

View more comments (3)
tractorwontrun
map-marker Richmond, Kentucky

Sears does not honor maintenance agreements

I recently bought a garden tractor from Sears, with a 5 year maintenance agreement and warranty. Already, the machine will not run. It is not a gasoline problem. It starts, runs about 10 minutes, then dies and will not restart. When I call "customer service" they tell me I have to wait 35-40 days before anyone can honor the maintenance agreement and check it for me. I was a sucker for dealing with Sears. I had no idea they had such lousy service. Please do not make the mistake I made; avoid Sears, I will never deal with them again.
View full review
Company responded
Katalina H
map-marker Arlington, Virginia

Sears Sucks!!! They Lie Sso Much...

Well here we go again! Had the same problem last year. Our new air conditioner / heat system was time for it's service call the yearly check up. I called the number to set up an appointment 3 weeks prior. Set for last Friday 7/1/11. Then called on Wednesday to confirm that they were coming. Yes she said you are all set someone will be there between 12-5 .. I thought for a BRIEF moment well looks like it will be fine... WRONG!! I called again Friday afternoon and she said she spoke with the Tech and he was on his current job. She said that he will call me when he is done to let me know that he is on his way. DID NOT happen. So I called back and she then put me with someone else. He said well we do not have a tech in your area WHAT?? So he said to have a local guy come out pay him and we will reimburse you.. I said NO WAY I cannot even get someone to come out to my house and you want me to believe you will pay me back.. Funny I must be *** if I agreed to do that! Well I then called this other number that we had in our file. So this guy tells me yes you do have someone scheduled to come out.. I am Like OK.. he said he emailed the tech to call me. Well I got no calls as always no one calls you back. So I called back this time I got a lady and she said oh he went home sick... So no one was going to call me? She said that they will call that night to re-schedule or on Sat. morning. NO ONE CALLED!! It took at least 10 times last year to get a service call completed. We wish so much that we went to Lowe's or Home Depot to buy our heat system. This morning another wild goose chase. If you mail them a letter they don't care. To all of you out there I feel your pain...
View full review
1 comment
David Rde
Sears Response

Katalina7,

I'm very sorry to hear that your service has not gone as you expected. Putting myself in your shoes, I wouldn’t blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. We'd also like to make sure that your service is completed as soon as possible. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the A/C unit was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide your screen name (Katalina7) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.

Thank you,

Brian H.

Social Media Moderator

Sears Social Media Support

buzz.hammerberg
map-marker Crystal Lake, Illinois

Brand new Dryer inoperative upon delivery

Sears delivered our new washer and dryer two weeks ago. The first crew didn't finish the installation. They sent a second crew 4 days later. When we tried to use the dryer it wouln't dry. We had a repairman out today and he said that it needs 2 parts. THESE ARE BRAND NEW and they need parts. They said that they would replace the dryer, but they are out of stock until late November. The store won't give us a different color with out more money because it was a special sale and the pedastals came with them. Meanwhile we are stuck with no working dryer after spending $2,000 and they won't do the right thing by simply exchanging it for us.
View full review
1 comment
John N Mzy

dispute it with the credit card company. tell them what you stated above and the fact that you have been charged $2k for something that does not work and will not in the foreseeable future.

Or, you can go thru sears and demand a refund, NOW and for them to pick up the appliances NOW.

Either way, just remember Sears is now part of KMart and you know what that means for quality and service. The Sears, Roebuck you grew up with is no longer in existence, replaced with cheap foreign goods, *** customer service, and nothing but a shell of it's former self.

Company responded
Denise D Zif
map-marker Rahway, New Jersey

Sears poor compliance with service contract.

My husband bought a 5 year service contract for our new air-conditioning and heating system in 2008. In 2010, during a heat wave, my system stopped working and I called for service. The "first appointment available was 3 weeks later. Fortunately, a supervisor was able to move that up to within three days. The service man diagnosed the problem - but did not have a tool to fix it and could set an appointment two weeks later. Again, a supervisor arranged an earlier appointment for me. Repair was finally done. Service contract allowed for annual maintenance service and I called to schedule for my heating system so as to keep it in good working condition. Three separate appointments were made and broken - due to "overbooking" before service was provided. The maintenance service took all of 15 minutes...but cost me three separate four hour appointment blocks before being provided! Called to schedule maintenance of air conditioner and an appointment was scheduled for today - between 8a.m. and noon. At 12:30 I called to see when the person was coming to discover they would have to reschedule....not enough technicians to meet appointments scheduled. Consider carefully before buying an expensive service contract with sears...the frustration of dealing with them and their broken appointments is not worth the cost.
View full review
2 comments
Guest

On Friday Dec,30 a technician from Sears replace my Microwave door and handle as it was cracked (2nd time)for replacement. The Microwave was functioning well even if the door was cracked and the protective glass was slides down with a 1.5" on the top.

After he left the Microwave will no function properly any more and the interior light was on all the time with the door closed or open.

I call for repair of war it was done by Sears rep and I was schedule an appointment for Monday 30, almost 3 weeks from calling.I didn't brake the Microwave it was sears and we are good customers paying a great amount for Maintenance.

It is obvious Sears is changing for the worst. We have trusted Sears for too many years.

David Rde
Sears Response

Dear Gma:

We found this post and I wanted to reach out and express our concern and our deepest apologies for this situation. When we set up a service call, we anticipate that we can get the service tech to your home and the service completed within the time frame we give you. The issue with your service was most likely because a technician was held on service appointments that took longer than expected. We can’t ask a tech to leave a job partially done in order to make the next appointment(s). We wouldn’t do that to you or any of our customers. We also can’t know how long a particular job is going to take until the technician gets to the job and diagnoses the issue. Many times it takes longer because we are not going to cut corners for the sake of time. This does cause delays on occasion, but sacrificing quality for time is simply not an option for us. Of course, this is not an excuse, just an explanation. That being said you should have been contacted and added to the next day’s route, or the first route you would be available for due to getting your service delayed. We would still like to talk with you to see how we can make this right for you and help you to get your air conditioner serviced.

My name is Susan and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com so we can get this resolved for you. We can help get your air conditioner serviced for you or at the very least monitor the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf. Please send an email. In the email, please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Gma) you used to post on this site, for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

View more comments (1)
Vikki P Sxf
map-marker Gallup, New Mexico

Installed our air-conditioner/heat unit incorrectly

We hired Sears to install a new air-condition/heating unit. The sub-contractor was terrible, they started the job on June 29 and finished a month later. A year later with water coming through my second floor to my first I find out Sears never installed it correctly to begin with. Now Sears won't take responsibility.. My insurance company is having to go after Sears to get them to pay for the damages. I am still having to spent lots of time and energy collecting information for my insurance company,NEVER will I buy anything from Sears again.
View full review
Loss:
$30
3 comments
Guest

Having Same problem with Sears on heating and air condition took 3 months to get a hold of someone.

Guest

OMG! I have also had the same problem with SEARS heating/AC install.

The ac leaked into my dining room and kitchen. Sears associated told me to contact my insurance company. That they would repair the ac but not the ceiling. AC was installed approx 5 weeks when this occurred.

city inspection was not done. my insurance company is going after Sears. I have since found out that Sears is owned my Kmart.

I guess you get what you pay for. NOT!!

Guest

Thanks for writing this. Sears has made me feel like I was at fault.

Sears installed and Heating/AC system in my house. Within 3 months I had a four foot hole in my family room. Now they will not service the AC because there was is no catwalk installed. I was told by Sears my attic has been deemed unsafe and I will need to installed the catwalk before they can send someone out.

I have also discovered that a building permit was obtained but city inspection was never done. Had city inspector come out installation failed inspection. Image that! Now no one from Sears is returning my call.

Home owners insurance says Sears is responsible. I have contacted all of the consume advocacy groups in our area - Including the BBB!

View more comments (2)
zoechoi
map-marker Toronto, Ontario

Bad experience with sears canada

I have a bad experience with sears service recently. The service of sears canada is so confuse. I am frustrated. Two weeks ago, I called sears customer service regarding the 60 night comfort guarantee of my new mattress which purchased in 2011 April. My new mattress is a reselect of defected mattress that i purchased on 2010 April. I have told the representative that the new mattress i have right now is a reselect mattress. The representative said i still have one time exchange base on the 60 night comfort guarantee even the mattress is reselect. I told her i would like to reselect the mattress in different sears store because i had a bad experience with the markville sears before. And i do not want to have any mistake happen this time. She said it is ok to do so and she will sent the note to sears and they will contact me soon. Few days later, markville sears call me and told me i do not have 60 night comfort guarantee because is a reselect mattress. Therefore, i call sears customer service again to confirm that will i have 60 night comfort guarantee if my mattress is reslect. The representative double check for me and she said i will have the 60 night comfort guarantee. So i went to the store and talk to the sale person. I told her that i have called the customer service twice and they both said i still have the 60 night comfort guarantee. She start sound unpatient to me and keep telling me "No!" "The answer is NO!" "No!" when i am trying to explain my situation. Then i've leave the store. I was so upset and confuse. Therefore, i decided to call sear customer service again which is the third time. I asked them to double check and make sure will i have the 60 night comfort guarantee. They have checked all my doucments. Also, they have asked their superior and they still said yes because the first mattress i had in 2010 is defected so i do the reselect in 2011. I went to the store again and talk to the sale person again. She said "No! The answer is no. This is the POLICY." She called someone in front of me and she ask the person to put a note under my case that i will not have the 60 night comfort guarantee becuase of the "POLICY". I AM VERY CONFUSE AND UPSET. On the sears-o-pedic care, handling & waranty information, under the 60 night comfort guarantee it shown that " AT SEARS WE RECONGNIZE THE IMPORTANT OF A GOOD NIGHT'S SLEEP. TO HELP YOU ACCOMPLISTTHIS WE RECOMMEND YOU TAKE A MINIMUM OF 30 NIGHTS AS AN ADJUSTMENT PERIOD FOR YOUR ODY TO GET USED TO THE COMFORT AND SUPPORT OF YOUR NEW SLEEP SET. IF AFTER 30 NIGHTS AND WITHIN 60 NIGHTS OF YOUR DELIVERY YOU FEEL THAT YOUR BED IS NOT AS COMFORTABLE AS YOU EXPECTED, PLEASE LET US KNOW AND WE WILL BE HAPPY TO ARRANGE ONE SELECTION EXCHANGE TO YOU.". I also do research online at sears web site and i can't find any information about that "POLICY". I have a defected mattress and i spent more money to reselect another mattress in APRIL 2011. I am not comfortable with this mattress so i call customer service to ask about the 60 night comfort guarantee. They said yes and i went to the store but she said no. I am so frustrated and upset. It is so comfusing.
View full review
ddrad R
map-marker Washington, District Of Columbia

Failed to ship or refund item

We placed our first order with Sears Marketplace. The item was never shipped. After a complait call we got a notice of shipping with a tracking number linked to UPS. Bogus. When I called I was told it was a Fedex number, again Bogus. Sears Marketplace has failed to intervene in or handle the order made through them with Stacks & Stacks. It has been going on for better part of two weeks. Sears now tells me again they will investigate and get back which they never do.I have asked for conformation of their communication with Stacks & Stacks and have never received anything. Today I demanded a refund and told that will take an additional 3-5 days. In today's electronic media all things are instantaneous if you just do it.
View full review
  • 1
  • ...
  • 428
  • 429
  • 430
  • 431
  • 432
  • ...
  • 506