Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears stole from me

On July 6th of 2012 I purchased a brand new Maytag dishwasher at the Sears in Santa Rosa California. It was to be delivered by Sears and installed by the Sears required installer in my home in Temecula, California.. I paid for both the delivery and installation at the time of purchase ( including an installation kit ). The dishwasher was delivered and installed July 16th. Within 2 weeks of delivery the dishwasher stopped working. An appointment was scheduled and after numerous attempts the dishwasher was still not working after 2 weeks. I then went into the Temecula Sears and asked that arrangements be made to pick up the dishwasher and refund my purchase price so that I would be able to purchase a working dishwasher from another retailer which I did. Sears representative Kathy Bradley at the Temecula Sears store made the arrangements and then phoned me to say Sears would pick up the dishwasher on the August 14th. The Action Appliance dishwasher was scheduled to be installed on Thursday August 16th. Sears arrived on August 14th and stated they were unable to take the dishwasher until the installer came to uninstall the dishwasher. I communicated to Sears again that the new dishwasher was to be installed on the 16th. Sears said they would definitely pick up the dishwasher prior to that date. When August the 16th arrived Sears had still not come for the dishwasher and I phoned them to say the Acton Appliance installer had agreed to uninstall the dishwasher and Sears confirmed that was fine with them. The Sears installer came right after the Action Appliance dishwasher was installed on August the 16th and took the dishwasher. He was the same installer that had done the original installation for Sears in July. On Friday August 17th I called the Sears warehouse and asked when I could expect my refund. I was told that they did not have the dishwasher back yet. I told them that the installer had picked up the dishwasher the previous day. Sears warehouse said it could take 3 to 5 days for the dishwasher to be returned to the warehouse and I would be refunded 5 to 7 days after that time. After a week I phoned the Sears warehouse again and was told they knew nothing of my dishwasher. I understand that Sears records their phone calls so there should be ample evidence of all that I am saying. My cell phone records show a log of the numerous phone calls I made to Sears during this time period. I have been promised by the manager of the Sears store in Santa Rosa that my money would be refunded and still no refund. Sears seems to be claiming that their own installer has stolen their dishwasher. Sears appears to have become a disreputable company and I am warning every person I come in contact with to NEVER shop at Sears
View full review
Review
#353211 Review #353211 is a subjective opinion of poster.
Service
Sears Installation
Loss
$800

Sears.com Service is awful

I ordered an item on Sears.com, it took over a month to be shipped out and I moved in the process. I contacted them a few days after the purchase and was told they would update the address. Its been 38 days and the order was sent back, but when I contacted the customer service number I was told they can not help me because the item is a market place item, marketplace is an online partnership which we have with other sellers and retailers. They told me there is nothing they can do regarding the refund, even though it was purchased using a Sears gift card, WTF?
View full review
Review
#353145 Review #353145 is a subjective opinion of poster.
Loss
$65

SEARS is a sinking ship, can't wait till they go under

I bought a patio set. FROM ***. It was a wrought iron, 3-piece bistro set, 2 chairs, one table. FROM ***. The poured concrete table top had a big gouge out of the side, and a crack running across the entire bottom surface. One of the chairs had two of its connection plates welded on backwards and askew, so that the chair could not be assembled, without breaking the welds and REWELDING. So 2 out of 3 pieces damaged or completely unusable. I lost 88 minutes of my life and my cell phone minutes, talking to 11, yes, that is right, ELEVEN different people from ALL OVER the world, trying to get a replacement set. They even transferred my call directly to the manufacturer in CHINA!! And the nice man in China basically said, "sorry, you're f#$cked." I dismantled the whole thing, packed it in my car, and drove 20 miles AGAIN to the store for a refund. They gave me a refund slip, supposedly going back on my credit card. Except the refund doesn't show up! Everything else I do on that credit card, every other store purchase or refund, every every everything else shows up INSTANTLY, but when you call Sears, they will say, "Our refunds typically take 7 to 10 days to show up"!!! Are you kidding me? Here's what they call "customer service": Repeated, apologetic, mealy-mouthed emails promising "resolution" within 2 days, and never delivering. I played their "resolution" game for two weeks, they strung me along with that! And then digital-age refunds that take 7 to 10 days?! My BUTT!!! I should've learned 2 years ago, when I bought the Refrigerator From *** from them. But that's a story for another day... Sears, you are a sad, sad, dying dinosaur. Give it up.
View full review
Review
#353119 Review #353119 is a subjective opinion of poster.
Service
Sears Replacement
Loss
$189

Sears raises price of item on sale day

just came from a sears outlet store. I had called earlier in the week about a washer/dryer unit and was quoted a price [1318.49]. I was advised to wait to place order until later in the week when an appliance sale would start [up to 30%discount]. So, I go in the store today and they look up the 'sale price' and it is actually almost $200 higher than the earlier quote [1495] How can they call that a sale!!!!??? The manager offered me the 1318.49 price I was quoted earlier. But this was not a sale price nor what I came in expecting. I took my business elsewhere!
View full review
Review
#352884 Review #352884 is a subjective opinion of poster.

Sears

I bought a new chain saw in May of 2012, and had not used it until Sunday, 10/14/12. The chain would not stay on the bar and leaked alot of oil. I took it back to our local Sears store, and they told me that it had to be sent to Cincinnati, OH, and only one truck a week goes there. I was actually there the day the truck went, but I was too late. The next truck would be exactly a week later. I now have to wait at least 2 weeks before I get it back. I am extremely disappointed in Sears and Craftsman tools.
View full review
Review
#352715 Review #352715 is a subjective opinion of poster.

Sears in Pittsburgh, Pennsylvania - SPOTTY GROUT RESULTS

Sears tile and grout cleaning has created aggravation and a pricy cost to say the least. The first time cleaning the tile and grout, it remained spotty, they returned to clean again, still wet, I was told, it will dry and be cleaner. Asking if this does correct the problem, I was told to go out and buy a marker to run down the grout lines for a cleaner look! Paying 160.00, I certainly am not cleaning the grout! What has happened to the professionalism at Sears. NEVER will they step in to my house again, and, I will extend my views regarding this matter to the public in many ways. Ripped off, I should have known better. Calling customer service today, asking to speak to a manager, the gal would NOT provide me with a name and number, she is addressing the problem for the second time. What are they hiding???
View full review
Review
#352588 Review #352588 is a subjective opinion of poster.
Service
Sears Cleaning Service

Look anywhere but Sears, or do without.

The most recent complaint I have with Sears (and there are many now) is their refusal to replace or refund a replacement bulb for an HD TV we purchased only 5 months ago. The first bulb only lasted about 3-4 years. I got a replacement bulb in May at our expense. The TV screen quickly again darkened, but thinking that there was no way the bulb could be the problem, I took it to a repairman, who diagnosed the problem quickly as nothing but the bulb. He replaced the bulb, and it has been fine. I called to request a refund for the defective bulb, but was told that it was past the warranty time. The representative became terse from the start when I asked her to repeat her name, which was unusual. She stated that I would need to purchase a new bulb or have a serviceman come to the home. When I reminded her that the bulb was only 5 months old and that I wanted to talk to her manager, she declined, stating that the manager would only tell me the same thing. Sears was extremely friendly when we spend thousands of dollars on several appliances, always insisiting on selling extended warranties, which are worthless and expensive. But I must warn you that when service time comes, look out. They absolutely will not stand behind their products. This is the first of many issues we have had with them over bad products and bad service afterwards. Please deal with anyone else, or simply do without whatever appliance you are considering. We simply have never had such incredibly bad, not to mention rude, service in our lives. I have never written a negative review about a company, but Sears has pushed us beyond disgusted.
View full review
Review
#352537 Review #352537 is a subjective opinion of poster.
Service
Sears Manager
Loss
$150

Sears third party sales

I bought and paid for a lawn tractor from Sears. One day a trucker just showed up with my new mower without any notification from Sears. He had no way to unload it. (791lbs) Wanted me to hire a forklift. I actually found one near where I live that was being used building a house. Paid the guy $35.00 for his troubles. Expected Sears to reimburse me. No way! They say it was a third party sale even though it was on their website and would not accept any responsibility. The guy at Sears actually told me I should have known that if I had read their web page. Four days later I got a notice from Sears that my new mower was going to be delivered. So much for customer service from Sears.
View full review
Review
#352310 Review #352310 is a subjective opinion of poster.
Product
Sears Website
Loss
$35

File federal complain against Sears.com!

I bought a bed from Sears.com. UPS tracking number shows "Delivered" while I never got to see it near my front door at all. Since then I have been calling customer service to get my refund. It's been a month now. First CR(customer Representative) created a trace for lost/stolen item and said you'll hear from us when we get investigation result from UPS.Later I came to know that trace was created on 9/21/12 but submitted on 9/28/12 (WTF!!)Then I called once again after a week, next CR said your item is back in warehouse, I will send it back again and you'll see another charge on your card which we'll refund back once you receive the bed. Then called again and talked to case manager, she said you'll get theresult by Thursday. Same stories over and over again. They are expert at turning you down. Do yourself a favor go to https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en and file a federal complain for them. Also, create a dispute on transaction with your bank
View full review
Review
#352304 Review #352304 is a subjective opinion of poster.
Loss
$400
With Official Company Response

Sears in Castle Rock, Colorado - Good luck getting your account credited when you return a product.

I purchased a product online, so I had to return the product to their warehouse directly. They've had the product in their possession for 3 weeks, but still haven't credited my sears account, so I'm paying finance charges on it as well. The most frustrating part, is I've requested that they credit my account 4 times, and I keep getting the same repetitive response...."please wait 3-5 business days.." I've spoken to a manger as well, and his response is that they cant do anything more than they've already done (which is nothing, really). Grr.. I was going to recommend that you dont buy anything online, but after reading the other posts, maybe we shouldnt be buying ANYTHING from Sears.
View full review
1 comment
SearsCares
Sears Response
#556376

Anonymous 351915

My name is Liz and I am with the Sears Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I am very sorry to see that you had such a disappointing experience with the return of your online order. It is frustrating enough to return the order, much less to not receive your credit when promised or help to complete the process. We would like the opportunity to have one of our dedicated case managers contact you with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Anonymous 351915) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz

Sears Social Media Support Team

Review
#351915 Review #351915 is a subjective opinion of poster.
Loss
$300