Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Do not buy from Sears.com marketplace Home and Living

I purchased a sofa from sears.com marketplace homelandliving.com. I was disappointed when I received it. It was made from China with a very thin cheap fabric material. After a month I noticed there was a tear in the cushions. Unfortunately, the fabric and cushions are wearing pre-maturely. The fabric is tearing and the cushions are loosing their shape. I never had this problem with any other brand of living room furniture I purchased over the last 35 years.I called Sears and talked to 3 or 4 people and I was given a phone number to call Home & Living. When I called them, they said I cannot get a refund or exchange because it was passed 30 days. Do not buy from Sears.com& home and Living. Inferior quality and they do not stand behind their products. I have never been so dissatisfied with a product! Shame on Sears.com & Home& Living for scamming people!
View full review
Review
#349950 Review #349950 is a subjective opinion of poster.
Loss
$440

Sears Interest Scam - Beware!!

Sears has a way of "losing" your final payment for deferred interest balances. When you inquire they try to negotiate with you about the interest that has accrued. Once you fight for 8 hours about the interest that accrued because the check "never arrived" they ask you to make the payment in full for the balance BEFORE the accrued interest and they will waive the accrued interest. They make you pay by debit card, so basically cash over the phone. Then on your next statement you'll see the entire accrued interest as a balance. When you call they claim that the person that took your debit card balance had no authority to agree to any waived balances. Then they try to negotiate again. Total scam. I have shopped at sear for 40 years and my father and grandparents have always shopped at sears. They will never see me in a Sears store, shredded my credit card and will spread the word. Just don't want any one else to fall for this scam. Oh yeah, miracously the check has never been returned, found or cashed. MMMM, where can it be?
View full review
Review
#349867 Review #349867 is a subjective opinion of poster.
Product
Sears Credit Card
Tags
  • TOTAL SCAM
Dear Sir/Madam: I am completely dissatisfied with Sears service, products, and repairs. I bought a Kenmore upright freezer and experienced *** for the past month. Bought mentioned product on 09/07/2012 and picked up from Santa Monica Store in CA. It was a lemon...
View full review
2 comments
mocknbird99
#558194

I was told that too, that I should be thankful they provided a free delivery to my door... even though what they delivered was damaged and unusable, it was FREE DELIVERY...

Oh my gosh... the insanity. I feel for you, we bought a fridge from Sears 2 years ago.

It was a mess, and we ended up going 5 weeks IN THE SUMMER HEAT without a refrigerator, while they sent 4 different repairmen out, ordered parts, missed appointments while I sat alone waiting for no one to show up, installed 2 new motherboards, and still couldn't fix the thing!!! I went to the store in person, made a huge stink until they brought me a CASH refund (they will rip you off with a "credit card refund"), and bought a fridge at Lowes.

View more comments
Review
#349754 Review #349754 is a subjective opinion of poster.

SEARS-some of the worst customer service ever!

About 2 years ago, we bought appliances from our local Sears store. Immediately, our dishwasher started malfunctioning. We had purchased the Master Protection warranty specifically for the lemon clause. We called for service and were told that we didn't need service. She told me that if it wasn't as loud as a "music concert" it didn't need fixed and it was a "normal" level of noise...AND that I would be charged $75 even though I had warranty protection on it! Long story short, over the last two years, we've had 6 motors replaced on our Frigidare dishwasher along with a few other repairs!! After 4 service calls for the same repair, we qualified for replacement of the dishwasher... EXCEPT we were given incorrect information that it was 5 repairs and not 4. This in turn, bought Sears a few more months and by the time I found out that information was wrong...we were outside of the "4 repairs in 12 months" requirement. After calling and complaining to Sears Customer Solutions, I was giving an extension on the warranty so we can still possibly get a new unit. BUT, how are we to do that when we it's such a struggle just to get a repair tech out here!!?? How do we keep dealing with Sears when they have been so incompitent and RUDE to us!?? Our oven went out next. I decided to use Sears.com to make a repair appointment this time and hopefully bypass being hassled over the phone. I get an online chat rep. who just continues the ridiculous customer service. I tell her that my oven exploded while using it and sparks and smoke came flying out of it and that I needed a repair appt. She proceeded to ask me what the problem was!!!! Are you kidding?? So, I say the oven exploded..and tell her I don't know what's wrong with it, thus the repair appointment needed? I said that I wasn't sure if it was an electrical issue or what. She then tells me that maybe I should call an electrician and wondered why I was calling Sears to begin with!!! At the same appointment to fix the oven and dishwasher, they were scheduled to fix my dryer. (yes, when it rains it pours...3 appliance go out in a few days of each other!) They look at the dryer and tell me it needs a new seal and not to use it until it's replace so it doesn't damage the dryer drum. So, having 4 kids, I start taking my laundry to the Laundromat to dry them at $15 for 6 loads while I wait on my dryer part! The dryer part comes...it's the wrong part. It's a rubber seal to a dishwasher. The tech orders a new felt drum seal...it never comes...the order never went through. Another tech comes to repair the oven and dryer...only to find that the dryer part didn't get ordered/arrive. He then places a rush order on the part. That was a Saturday and the part got here the following Thursday...and it was the wrong part, again. I call the 800# and spend 30-45 minutes on hold and getting transferred only to be told that I'm wrong and it IS the right part. The tech comes to fix it on Saturday and looks at the part and says, "hmm...that's not the part we need for your dryer". At this point, I've had it. I tell him not to "re" reorder the "right" part again and that I want a refund ($63)...he apologized on behalf of Sears and gave me the refund...which I still haven't received 4 days later. I called to check on the status of my refund only to be transfered to, yet another, rude customer service person out of the Texas call center! She was ridiculous and wouldn't give me the info I was asking for. I had to ask her 4 times before she'd give it to me and only after being snapped at for "interrupting" her when I was just clearing my throat from being sick instead of coughing in her ear! After I ask her why se was being so rude to me...she said a few things and hung up on me!! This is the thanks I get for spending several thousands of dollars at Sears!!?? It is by far, the worst customer service I have EVER received. They are right up there with the terrible customer service one would expect also from Dish Network, a category I would NEVER want to be in!!! I will NEVER shop at Sears again...I WILL tell everyone I know just exactly the kind of company Sears has become! Sears used to stand for something...used to be all about good customer service and quality in their products and treatment of customers. Now it's a JOKE! How disappointing it must be to the original founders of the company who worked so hard to build a good company and a good name...just to have you all destroy it. When people wonder why Sears is going out of business...THIS IS WHY! All they need to do is read and ask around about other people's experience with Sears. So frustrating, disappointing, and unacceptable!!!
View full review
Review
#349353 Review #349353 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1065
With Official Company Response
I bought a microwave / wall oven combo from Sears on Oct 2008. It stopped working in March 2011. I called Sears for the repair job. The technician replaced the fuse and charged me $144. On Aug 26th 2011, it again started giving me issues. This time the microwave will...
View full review
1 comment
SearsCares
Sears Response
#550051

Dear Gurjit Thandi:

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the numerous repair issues you have had with your microwave. We understand how frustrated and distressed you are that a number of our technician's appointments have been to repair the same problem. I can imagine that I would also feel that these repairs could be similar and would want this looked at a bit closer. We would like to look into these issues and offer our assistance to help with a resolution. We value your business and want to make sure that everything that can be done to help you has been done.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Gurjit Thandi) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Review
#348999 Review #348999 is a subjective opinion of poster.
Service
Sears Repair
Loss
$480

SEARS--DON'T DEAL WITH SEARS

Ordered 2 appliances from SEARS within a week of each other. Refrigerator quit making ice after 3 days, wall oven made horrible noise as soon as installed. I complained on this site about 2 appliances from one merchant being delivered and not working correctly and was contacted by SEARS Social Media and given a case # and a case advisor. SEARS came out to work on refrigerator 1st time and all seemed OK, less than a week later refrigerator malfunctioned with a DIFFERENT problem. CASE ADVISOR (Shannon R) and Social Media contact (Misty) WOULD NOT ANSWER MY EMAILS OR MY PHONE CALLS, SEVERAL OF EACH. I have since had that appliance picked up and sent back. NOW I HAVE WAITED OVER A WEEK AND HAVE NOT GOTTEN MY MONEY BACK. To add insult to injury SEARS sent me a email to fill out a survey about their service and when I tried to access the survey I got "invalid survey link". SEARS should BE AVOIDED AT ALL COST. DO NOT DO BUSINESS WITH SEARS.
View full review
Review
#348932 Review #348932 is a subjective opinion of poster.
Loss
$1800
Tags
  • Social media

Sears Is In Trouble

We went in to purchase a $300-$400 Sear Craftsman Accessory for our Tractor. They had it assembled on Display. Sears is sufferring in the marketplace and has turned to decit. What ended up being the box they gave us (loaded in the back of the car) WAS NOT the product they had on display, not what we bought and DID NOT have the needed accessories attached to the display without warning they were not pat of the kit being assemled. Having spent hours going to Sears, returning, assembling and thrying the Lawn Sweeping device (on Sale and spent just over $300), some leaves were collected but most remained on the ground. The instruction we somewhat confusing so we therefore drove back to examine the Display to see if we could fighure out whatever we did wrong in the assembly. SHOCK. Not the same unit on Display we had purchased, the desperately needed Rake Attachment was allegedly not included and they wanted another $90 plus tax, and after spening so much time and effort, SEARS refused to honor its obligaitons, said the Display Unit was not available, and wanted another $100 for the so-called accessory part. Now we've probably spent in range of $50,000 on a new metal roof (looks like beautiful Italian Clay Tile) with coated-woven-wire leaf shields for our 400' of gutters, so money is not motavating issue. As a contractor I am careful to examine products and buy those thing that are right for the "JOB". We have 50 trees in our front yard, thus the volume of leaf material is significant, last year my wife and her friend did about 150 4' bags and out disposal service would take about 7 per week so I naturally built my wife a large Compost Bin to use on her garden. The problem with SEARS is its' intentional misrepresentation and decit. So they spend all this money trying to get customers into the store and then alienate people by falsely marketing products, assembling displays and actively tricking perople into believing they are buying something specific. This is clearly wilfull bait and switch game designed to defraud the general public at large. Thier *** is not well received. I merely paid for the Craftsman Rake Assembly (collection device is useless without it), put back the other $500 in products and accessories I was buying and will most assuredly BUY THEM ELSEWHERE. Good move SEARS, win the battle and lose the war. Respectfully, Pissed, not *** Consumer
View full review
Review
#348767 Review #348767 is a subjective opinion of poster.
Loss
$750
My elderly friend purchased lens and frame from Waterford, CT Sears Optical. A few months back she noted that the edges of the lens were becoming milky, and that they were slowly getting worse. A visit to her ophthalmologist confirmed that the lens were defective. ...
View full review
3 comments
Anonymous
#576361

you do realize that Sears Optical has nothing to do with Sears? They rent the name and the store space.

That's IT. Sears has no control over the policies of the optical department. The company you have a problem with, the one that ACTUALLY sets the awful policies, provides the *** product, and screws people over is called Luxottica Retail.

It is an Italian company that owns Sears Optical, Target Optical, Pearle Vision, Ilori, Sunglass Hut, and Optical Shop of Aspen. I suggest you boycott them.

View more comments
Review
#348427 Review #348427 is a subjective opinion of poster.
Service
Sears Manager
Loss
$300
I was SUPPOSED to get my new fridge delivered yesterday from 1:15-3:15pm and it was delivered almost 3 HOURS later!!! I called the delivery office and they just apologized and that someone on the delivery team would call me soon. EVENTUALLY, hours later, I got a call...
View full review
Review
#348031 Review #348031 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears credit services is one of the worst

I have been a loyal consumer of Sears for a long time. I have had their credit card for years. This year, when my card expired they did not even mail me a new one untill 2 weeks after the expiration date. When I called them they stated there was nothing they could do. I advised them I had an insurance payment due that I had to make and needed my card asap. I asked for them to mail me a new one and maybe overnight it to me. They advised they could not mail me a new one. Finally after a month and a half I was able to convince them to mail me a new card. When it finally came, I had 3 days left to make my insurance payment. Sears would not activate my card because i had made a payment on line and two days prior to my calling to activate the card and it had not posted tot he account yet. Now I am most likely going to lose my insurance. I since have half of my limit left and they will not allow me to use it. This is not good customer service. I am going to be more pissed if I lose my insurance because they will not activate the card that they took 2 mmonths to get to me.
View full review
Review
#347977 Review #347977 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$1355