Sears Reviews and Complaints
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Will never buy from Sears again.
I ordered a new washer and dryer online from Sears for my mother. Their website says they go above and beyond by running the washer and dryer to make sure everything is working properly. My mom telephoned me after delivery upset because her washer was making a horrible noise. I asked her if they had run the washer, and she said no, they were in a hurry and hadn't run it. She had called Sears to ask if someone could come and take a look at it, and she was given an appointment time for 5 days later. After I talked to Sears customer service (I use that term loosely) and all the run around and hassle, my mom decided to just return the appliances and take our business to a local company.
Sears Delivery Service
Sears in Warner Robins, Georgia - Craftsman mower less than 2 years old in shop again
I purchased a craftsman lawn mower form sears in May 2011. Since March of this year I have had to take it back to Sears for repair 3 times. 3 times in 7 months. They sent it to their repair shop (3 week round trip each time) and I get it back not working any better than it did before. I have asked for a replacement but they just want to keep "repairing" it. They have had my mower for over 2 months total of the last 7 months. I do not recommend purchasing a Craftsman product of any kind as their quality and customers service is non existant
Sears Deliv ery
After dealing with Sears for over fourty years , I must write to complain about your delivery system. I purchased a washer from your store in the City of Orange. The delivery department was completely unflexable with their delivery times. I live by myself and work nine to eleven hours a day and six hours on Saturday. The delivery people said ther were no times available after 3:00 P.M. during the week. I chose a time on Saturady September 8th and lost six hours of pay at time and one half. The gave me a delivery time between 1:15 and 3:15 P.M. At 4:00 P.M. I called Sears home delivery and asked , when are they going to deliver the washer? They responed , that they were running late and they probably wouldn't be here until 8:00 or 8:30 P.M. That's unaccepiable! I have purchased a number of large appliances from sears in the past , and I have never experenced anything as bad as this! I will now take all my new business to another retailer. I sure Home Depot or Lowels would appreciate a loyal customer! Pat Calabrano, 50 Monroe Irvine Ca. 714-4730713.
SEARS IS A JOKE NEVER BUY ANY APPLIANCES FROM THEM
We bought a new fridge at sears in Maui Hawaii. It was for a new tenant moving in that week on a tuesday Fridge was paid for and on tuesday no fridge, We called and they said sorry it was out of stock but did take our money in full the week before. But they did have a floor model a few scratches though, What were we to do tenant is already there. Now two years later its dead dead and not even repairable. Thats probably because its junk form God knows what country. So now Sears just says too bad you should have go a warranty. Please Please Please reconsider any other place in the USA to buy appliances from Costco Home Depot or Lowes but never go to Sears Lets get rid of these terrible rip of stores in the USA
Sears in Langley, British Columbia - Quality/poor service/Treated like dirt
I purchased anew fridger from Sears (Langley BC Canada) 1st fridge came defeative, 2nd fridge came defective, 3rd fridge, same ***.taking it with the manager and repairs, treated like a piece of dirt, infact the manager attempted to bar me from the store and (SEARS) to buy. Told them to stick everything politely where. Challenged the manager of the store. He backed down. Never bought ever again at this Sears Store/Sears again. I have documents,pictures and letters of complaint to back up. SEARS your reputition/service, plus in my view is gone. I do not shop there now. (FT)
SEARS very poor custumer service!
I was a loyal SEARS custumer for my entire adult life.Always paid my credit card off in full on time.recently my credit score dropped so sears cancelled my ZERO balance card that caused my credit score to drop another 13pts called them but got nothing but a rude responce.I WILL NEVER BUY ANYTHING THERE AGAIN!!also there quality has gone DOWN HILL!! I was also shopping at Kmart to help the underdog but that will stop to its back to walmart for us hopfully the apreciate us spending our hard earned money there.sad to see something good turn so bad K.Drouhard
Sears in Los Angeles, California - *** APPLIANCE INC.
When we remodeled our kitchen, we purchased all Sears appliances. My garage is well stocked with Craftsman products. Too bad. Any request for assistance from them when things go awry is met with rudeness and snippiness, from low level telephone clerks. Seeking assistance from supervisory management has only resulted in the cancellation of service calls. What was once a fine American success story, has diminished into a dismal consumer *** hole. With so many retail choices, why would I ever choose to darken their outlets again? On line sources are rife with similar customer complaints against them, and mine it seems, is nothing unusual. That's just the way that it is with them. Even in this economy, I have money to spend, and a large circle of friends, (a number of them contractors), and I shall endeavor to steer them clear of this retailer. Now if you'll excuse me, I am off to purchase some Snap On Tools, and a working LG refrigerator.
Made payments regularly for 6 months...however it was 1 day after the due date never did I get notice that payment was late and because I didn't read my monthly statement, that was emailed to me, I was charged late fees and extra interest that amounted to over $315.00 This amounts to over 85% interest charged when I was making regular payments .... I was told it didn't matter that I was a regular customer for the last 40 years.. it didn't matter that I had always made my payments on time before or that my payments for the last 6 months were only 1 day late I was stuck paying all late fees and interest
With Official Company Response
Sears in Norman, Oklahoma - Delivered defective product -- offering no help for two weeks
Sears delivered our new fridge last night. Freezer iced up and has leaked all over floor. I called on line help last night put on hold and cut off two times after being asked if I had remembered to close the freezer door and if I had installed the door correctly. Easily the most obnoxious music and repetitive and loud ads while on hold before cut off. Called back this morning; was told they could get me a repair man out in two weeks. Replacement available 9-20. Told them unacceptable and asked to speak to supervisor denied. Told them to pick item up. They said would be picked up 9-13.
I ordered a baby bassinet and other baby items from Kmart/Sears online, expected deliverly date was 9/6; the day I had my baby. The bassinet never arrived and I was i told by several supervisors that it was a vendor delay and also that the date for the bassinet to...
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