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Sears in Langley, British Columbia - Quality/poor service/Treated like dirt

I purchased anew fridger from Sears (Langley BC Canada) 1st fridge came defeative, 2nd fridge came defective, 3rd fridge, same ***.taking it with the manager and repairs, treated like a piece of dirt, infact the manager attempted to bar me from the store and (SEARS) to buy. Told them to stick everything politely where. Challenged the manager of the store. He backed down. Never bought ever again at this Sears Store/Sears again. I have documents,pictures and letters of complaint to back up. SEARS your reputition/service, plus in my view is gone. I do not shop there now. (FT)
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Review
#344163 Review #344163 is a subjective opinion of poster.
Service
Sears Manager
Loss
$200

SEARS very poor custumer service!

I was a loyal SEARS custumer for my entire adult life.Always paid my credit card off in full on time.recently my credit score dropped so sears cancelled my ZERO balance card that caused my credit score to drop another 13pts called them but got nothing but a rude responce.I WILL NEVER BUY ANYTHING THERE AGAIN!!also there quality has gone DOWN HILL!! I was also shopping at Kmart to help the underdog but that will stop to its back to walmart for us hopfully the apreciate us spending our hard earned money there.sad to see something good turn so bad K.Drouhard
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Review
#344113 Review #344113 is a subjective opinion of poster.
Tags
  • hard earned money

Sears in Los Angeles, California - *** APPLIANCE INC.

When we remodeled our kitchen, we purchased all Sears appliances. My garage is well stocked with Craftsman products. Too bad. Any request for assistance from them when things go awry is met with rudeness and snippiness, from low level telephone clerks. Seeking assistance from supervisory management has only resulted in the cancellation of service calls. What was once a fine American success story, has diminished into a dismal consumer *** hole. With so many retail choices, why would I ever choose to darken their outlets again? On line sources are rife with similar customer complaints against them, and mine it seems, is nothing unusual. That's just the way that it is with them. Even in this economy, I have money to spend, and a large circle of friends, (a number of them contractors), and I shall endeavor to steer them clear of this retailer. Now if you'll excuse me, I am off to purchase some Snap On Tools, and a working LG refrigerator.
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Review
#344085 Review #344085 is a subjective opinion of poster.
Service
Sears Repair
Loss
$3000

Sears credit

Made payments regularly for 6 months...however it was 1 day after the due date never did I get notice that payment was late and because I didn't read my monthly statement, that was emailed to me, I was charged late fees and extra interest that amounted to over $315.00 This amounts to over 85% interest charged when I was making regular payments .... I was told it didn't matter that I was a regular customer for the last 40 years.. it didn't matter that I had always made my payments on time before or that my payments for the last 6 months were only 1 day late I was stuck paying all late fees and interest
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Review
#344058 Review #344058 is a subjective opinion of poster.
Loss
$315
With Official Company Response

Sears in Norman, Oklahoma - Delivered defective product -- offering no help for two weeks

Sears delivered our new fridge last night. Freezer iced up and has leaked all over floor. I called on line help last night put on hold and cut off two times after being asked if I had remembered to close the freezer door and if I had installed the door correctly. Easily the most obnoxious music and repetitive and loud ads while on hold before cut off. Called back this morning; was told they could get me a repair man out in two weeks. Replacement available 9-20. Told them unacceptable and asked to speak to supervisor denied. Told them to pick item up. They said would be picked up 9-13.
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1 comment
SearsCares
Sears Response
#540245

My name is Tony and I am with the Sears Social Media Escalations team at the executive office. We would like to extend to you our deepest apologies for the trouble that you are experiencing with your new refrigerator. I can certainly understand the frustration that you must be feeling with the freezer leaking onto your kitchen floors. Furthermore, your added frustration with the level of assistance that you received when you called in for service is completely understandable and definitely something that we do not stand for.

With this in mind, we would greatly appreciate the opportunity to speak with you further about this matter and be your one point of contact within Sears to ensure that this matter is resolved to your complete satisfaction.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Aoturner) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Tony T.

Social Media Moderator

Sears Social Media Support

Review
#344053 Review #344053 is a subjective opinion of poster.
Service
Sears Replacement
Loss
$800
I ordered a baby bassinet and other baby items from Kmart/Sears online, expected deliverly date was 9/6; the day I had my baby. The bassinet never arrived and I was i told by several supervisors that it was a vendor delay and also that the date for the bassinet to...
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Review
#344046 Review #344046 is a subjective opinion of poster.
Loss
$139

Sears in Chantilly, Virginia - Recieved the wrong order

I ordered a fridge online they delivered a different fridge it's been almost four months later and still even after multiple calls and emails they have not delivered the correct fridge. I have been in contact with sears corporate who has proceeded to tell me they can not help me due to the fact that we purchased it from sears outlet. Sears outlet has put me in contact with multiple people who claim to be managers yet it keeps switching. They fail to return my calls over and over. When I did finally recieve an email they just said sorry for the inconvenience we'll pick it up and give you your money back four months later. I have requested to have the correct or equivalent fridge sent and have gotten no response.
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Review
#343932 Review #343932 is a subjective opinion of poster.
Service
Sears Claim
Loss
$700

Sears does unprofessional work

We contracted with Sears to have our Kitchen remodelled. We are still waiting to have the work completed. They said that they provide a project manager but in essence the home owner is the project manager. The project manager does not visit the site, does not follow-up and when requests are made states that Sears does not do that. Well here is the problem and continues to be a problem. The workers contracted by Sears are not qualified to do the job and/or take little pride in their work. In my case the workers came unprepared with insufficient product to complete a backsplash. They then left the backsplash with unfinished edges, tiles missing in visible areas and they expected me to sign off on a completed job. When I questioned the so-called project manager he said that Sears does not carry the bullnose for that tile. My response was that Sears should not sell a product that they cannot finish in a professional manner. Afterall, this was subway tile - a tile that is quite common. There were so many other problems with this job in terms of the professionalism of the workers - too many to mention. Do not use Sears for Kitchen remodelling.
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Review
#343848 Review #343848 is a subjective opinion of poster.

Sears sent wrong product then poor installation

I am having a very frustrating experience with Sears Home Delivery and Installation. Bought a washer/dryer pair a few weeks ago. The dryer was deliverd on August 10 on the third attempt and a week after it was suppposed to be delivered (they twice brought the wrong dryer). The dryer vent has disconnected from the wall vent twice now. The second time didn't even stay connected for a single load. Today they sent someone to "repair" it who, upon arrival announced that he only deals with internal issues and this is an external issue. We have three children under five and can't go a week or more without a dryer. My wife was on the phone for more than two hours trying to get someone to come back and reconnect the vent - seems like a very simple issue. It was suggested to her that they bring a replacement dryer on Friday which is an absurd suggestion for a problem that simply should involve some staples/screws and duct tape. She was eventually hung up on. I've now been on the phone for more than an hour trying to deal with the issue of simply having someone come by the house and reconnect a vent. I have been disconnected twice and had to start all over again. I've tried to speak with a manager, but none available. If there is no resolution soon we'll have to return the washer/dryer, cancel the service agreement and by from a competent store. We've been waiting more than a week for a dryer vent to be reconnected. This is a stunning display of incompetence.
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2 comments
Anonymous
#538408

I've now been on hold for a manager for more than 100 minutes. Their Twitter folks told me they'd contact me within 24 hours.

Way, way, way too late. Don't seem to care at all about customer service.

Anonymous
#538380

The same thing with a fridge,they are all ignorants and Sears should go down BIG TIME!!!!!

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Review
#343669 Review #343669 is a subjective opinion of poster.
Service
Sears Installation

Sears falsely advertised a TV

While looking for a new TV, I came across a Seiki 22" LCD TV for $117.00. When I attempted to purchase it, the price came up as $169. I have called and emailed customer service and they refuse to sell the TV for their advertised price. They offered a much smaller TV for a non-discounted price to attempt to please me. They admitted in an email that the $117 price was a promotional price that had expired, they just failed to update the site. If this was a promotional price, then simply honor what you advertised....or is this the old bait and switch to get me to buy a smaller TV at almost the same price. So far, they feel that it is OK to advertise something and simply not honor it, I do not think this is ok. Cheating a consumer out of $52 through false advertising is unacceptable. If they continue to refuse to honor THEIR pricing, I will never shop at sears again, and I assure you, that will cost them much more than $52 as I shop with them quite often. I have PDF's of the advertisement that I have shared with them as proof.
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1 comment
rbonsall61
#537708

If you go to the very bottom of the PDF, under "compare this product, you will see the same TV advertised at $117

Review
#343302 Review #343302 is a subjective opinion of poster.