Sears Reviews and Complaints
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Terrible custom service regarding Sears recall
I own a Sears Kenmore dehumidifier that was recently recalled due to fire hazards. In fact I did not learn about this recall through Sears' notification even though Sears should inform its customers about this recall. I called in Sears custom service several times. The representatives I spoke to were very rude and clueless. They transferred me to the wrong person who hanged up on me. I have never had this kind of experience with any other vendors. It is clear that Sears cares nothing about it's customers. This kind of company does not deserve patronage. I am sure this company will go downhill. I will be very reluctant to buy from Sears especially home appliance.
SEARS DOES NOT LIVE UP TO ADVERTISING
Water heater flooded. Saw ad online that said SEARS offered SAME DAY SERVICE if you ordered by 12 noon. The service rep we spoke to told us to apply for a Sears Card and get INSTANT APPROVAL and we could pay down the purchase at no interest. We applied and were instantly approved: The catch: YOU DO NOT GET THE CARD FOR TWO WEEKS SO YOU CANNOT USE IT. Waste of time #1. We ordered the heater anyway using a more reputable credit card (Chase). Waste of time #2. They did not show up that day. They promised evening installation. Waste of time #3. They did not show up that evening and told us FIRST THING IN MORNING. Told us store opens at 9 (we found at it was 10) and they would get the heater and be right over (store is 5 miles away). Waste of time #4, did not show up that morning. At 11:30 we tried calling the installer...no answer. They showed up around noon and when I complained they told me they did not get the order until late then laughed in my face and snickered on their way down to the basement. I should have cancelled Sears when my plumber called back the day before and let him do the job. NEVER EVER EVER AGAIN. Sears LIES.
Sears in Meridian, Mississippi - SEASRS RIP OFF
I am starting a campaign to boycott of Sears. Who wants to join me? 10 days ago I ordered 2 media cabinets (5 shelves, glass doors 60 inches high) got 4 frying pans today!!! Customer service supervisor tells me that they can charge me another $99 each, then when they get the frying pans back they will refund my money! When i told them that didnt work for me, she stated "that's how it works lady" . She then proceeds to tell me they do it this way because I might keep the frying pans! Seriously, anyone wonder why this company is near bankrupt? She then tells me I could call 800-591-4686 and hope someone answers the phone OR i can give her my credit card again and she can a fix this mixup. Anyone have a recommendation for a real store that I can buy from?
Sears in Glendale, Arizona - This isnt right
i recently was terminated from Sears over a complaint that shouldnt of even been reported or even counted, because it was ***. But anyways, i think its unfair that i was fired when my managers drink on the job, they flooded the 2nd floor from smoking inside, my district manager yells at customers in public, another manager says that dont care about the customers, and my fellow associates leave 1k in the register, drink, steal, commit credit fraud with fake socials on credit apps etc. Sears, 1588. Glendale, AZ. l o l o l o l o l o l
Sears has the worst customer service
Sears has the worst customer service of any company I have EVER dealt with. All of the customer service reps need to be terminated and new ones with better attitudes need to be brought in. I purchased a washer and dryer from them and purchased the early time for 20.00 on top of the delivery fee. WELL, what they do not tell you is that that is for DELIVERY ONLY and not installation, so basically you are still waiting the entire day to get your delivery and installation done. What a load of ***. DO NOT PURCHASE THIS SERVICE FROM SEARS. I have been with Sears over 20 years and this is my last and final purchase from them, because in the end, they could care less about their customers. Next appliance I need will come from Home Depot or Lowes or anywhere better than Sears.
SEARS IS A JOKE
This Sear needs to disappear. Ive been contacting his company for months about my broken washer and dryer. Everytime you call a supervisor is not available and never call you back. This was my letter to them and i have yet to hear anything Dear Sears My name is Shanika Case# 6012378 . I am appalled by the lack of customer service at Sears from the local store to the representatives over the phone and managers from the executive office. I spoke to a case manager by the name of Ikhlvs Mirza who for starters barely speaks English. He is the rudest person I've spoken to in the last month from Sears. This case manager not only falsified his remarks in regards to my dealings with the 3 technicians that came out to my house and left me with broken appliances still and tried to persuade me to pay for services that weren't rendered. He also bluntly told me that my service wasn't important and that he has better things to do. I spoke to a Supervisor by the name Alicia who promised she would call me back and now she is unavailable at all times. Now they are giving me more of a run around. Voice mails..."she's not available right now"..." Just the worst EVER! I bought a full high end (SUPPOSEDLY) laundry appliances less than a year ago and is still under the manufacture warranty as well as the extended service plan. The appliances were over $2,000 was all Kenmore. It has taken Sears so far over 4 weeks and I still do not have a repaired washer and dryer. I've spent hours on the phone with them trying to get a simple repair. I was promised numerous times that someone would call me back within a certain amount of time and not once did they ever do so. They are the most incompetent people ever. First they sent a repair guy out and he couldn't even figure out how to turn the washer and dryer on to see if it worked. After I showed him how to do that, he said 'yes, washer and dryer doesn't work". He said he had to order parts and that I would have to pay for them and the travel expense. I declined not to order the parts due to the fact washer/dryer is covered under warranty, the technician became angry and demanding I had ask the gentlemen to leave. After many more hours, (I'm serious about that, hours!!) of phone calls and unfulfilled promises later to the national headquarters and I'm still without working appliances. I feel that I've made a legitimate complaint to Sears about the conduct of a Sears employees via phone and that was dispatched to my home to perform maintenance on my washer and dryer and they still display lack of responsiveness and lack of accountability.
SEARS HAS THE MOST PATHETIC SERVICE
BOUGHT A COUCH/CHAIR FROM SEARS DECEMBER 2011 FEBRUARY 2012, THE CUSHIONS WERE CAVING IN SEARS AGREED TO REPLACE JUNE 2012 WE PURCHASED/PAID FOR A NEW SOFA/CHAIR COST 1800 MORE THAN ORIGINAL OVER A MONTH LATER, DELIVERY DATE CAME AND WENT, SEARS STATES "WE DON'T KNOW WHERE YOUR COUCH IS." TWO MONTHS LATER, NO COUCH/CHAIR BILLING IS TO BE REFUNDED TWO DAYS BEFORE BILL DUE, I CALL AND SEARS STILL HADN'T REFUNDED MONEY! SEARS ALMOST RUINED MY CREDIT! 7 SEARS STAFF INVOLVED MANAGER STATES HE WILL TAKE CARE OF US I CALL THE STORE, MANAGER IS NO LONGER WORKING THERE I CALL CUSTOMER SERVICE, GIVE ME THE WRONG NUMBER FOR REGIONAL MANAGER THEY SAY THEY DON'T KNOW HOW TO REACH THEM NOW 3 1/2 MONTHS LATER INCOMPETENT STAFF (NOW SPOKEN WITH 12 ) NO SOLUTION I HAVE NO CREDIT TO MY ACCOUNT AND WILL HAVE TO PAY FULL BILL I WILL NEVER NEVER NEVER SHOP AT SEARS AGAIN EMAILS TO CORPORATE: Dene L. Rogers, President and Chief Executive Officer - email@example.com Allen Ravas, Senior Vice-President and Chief Financial Officer - firstname.lastname@example.org Tim Flemming, Senior Vice-President, Corporate Procurement and Supply Chain - email@example.com Dennis Singh, Senior Vice-President, Retail Stores - firstname.lastname@example.org Vincent Power, Corporate Communications - email@example.com
Sears Delivery Service
Very poor online customer service at SEARS
Here's a copy of the letter (unanswered) that I sent to sears: Let me start by saying that I have been a life-long Sears customer and avid home mechanic (I'm in my 50's). I teach nuclear operations for a major utility and restore old cars and motorcycles as a hobby. Lots of people come to me for mechanical advice every day. Until recently, I have always recommended Sears Professional tools. The very first tool set I bought myself at age 18 was from Sears. I must have at least $10,000.oo worth of Sears tools in my garage in addition to a Sears ZTR mower, Air compressor, garage door opener and much more. I have a Sears professional mechanics tool set and tool chests that cost me ~$5000.oo in 1998. All my friends were ordering Mac or Snap-on, but I sang the praises of Sears and put my money where my mouth is. Recently, my stepson, who comes to me for mechanical insights, asked me to get him a ratcheting wrench set for his birthday. He went out of his way to say that he wasn't much of a mechanic and something from Wal-Mart or Northern Tools would be fine. I would have none of that and ordered him a genuine Sears Craftsman set ( 1ZV614F2YW15018788 ). I also liked the idea of ordering on-line and having it delivered directly to his house(as I did with my other son when I ordered him a Gas Barbeque from Sears). After entering all the required ordering data and my son's address, I was prompted for the billing info and entered it as directed. The order was completed but the confirmation showed MY address as the ship to address, not his. A quick call to customer service to correct this mistake resulted in a debacle involving multiple calls, multiple extensive holds, MULTIPLE DISCONNECTIONS and some outright hang ups! I even asked them if I could order a SECOND set (would keep the first one for myself), but could they please ship it overnight at no charge due to the distress I was experiencing. After a LONG hold I was told no and when I started to explaing what I am now putting in writing, the person didn't even wait for me to finish and hung up on me. Now, I don't plan to keep the set coming to my address because every time I use it it I'll be reminded of this terrible customer service experience. Finally, you must know that I was never abusive to your people, but once they felt that they couldn't help me, they hung up. I'm very disappointed and will share this perception when asked. John xxxxxxx
Sears in Mission Viejo, California - Great service for corporate finance and insurance
got the best in service for our corporation and building policy and saved a bundle on taxes and got help with our employees workers comp. thanks for a great job! everyone got the payroll service set up and placed the entire proceeds of our life insurance trust with the agent at state farm and farmers. really liked the way the accounting and legal service took care of all the details and sent us a gift for referalls. mary lou finished our estate matters and let us use the office for sales of long haul trucking license with the PUC and ICC.
Sears in Wichita, Kansas - Use Cash Folks
Purchased a treadmill on 7/15. Defective one delivered on 7/23. New one supposed to be delivered in the morning of 7/23. They came at 2:30. Told them to take the defective one and keep the new one. Finally got a refund on 8/24. Claims there was a "glitch" in their system. And when I took it to Facebook, they posted a nice apology and then promptly deleted my post. I will not walk into a Sears, K-Mart, or Lands End EVER. Apparently walking away from a 1700.00 sale is something Sears doesn't mind doing.
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