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Sears does unprofessional work

We contracted with Sears to have our Kitchen remodelled. We are still waiting to have the work completed. They said that they provide a project manager but in essence the home owner is the project manager. The project manager does not visit the site, does not follow-up and when requests are made states that Sears does not do that. Well here is the problem and continues to be a problem. The workers contracted by Sears are not qualified to do the job and/or take little pride in their work. In my case the workers came unprepared with insufficient product to complete a backsplash. They then left the backsplash with unfinished edges, tiles missing in visible areas and they expected me to sign off on a completed job. When I questioned the so-called project manager he said that Sears does not carry the bullnose for that tile. My response was that Sears should not sell a product that they cannot finish in a professional manner. Afterall, this was subway tile - a tile that is quite common. There were so many other problems with this job in terms of the professionalism of the workers - too many to mention. Do not use Sears for Kitchen remodelling.
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Review
#343848 Review #343848 is a subjective opinion of poster.

Sears sent wrong product then poor installation

I am having a very frustrating experience with Sears Home Delivery and Installation. Bought a washer/dryer pair a few weeks ago. The dryer was deliverd on August 10 on the third attempt and a week after it was suppposed to be delivered (they twice brought the wrong dryer). The dryer vent has disconnected from the wall vent twice now. The second time didn't even stay connected for a single load. Today they sent someone to "repair" it who, upon arrival announced that he only deals with internal issues and this is an external issue. We have three children under five and can't go a week or more without a dryer. My wife was on the phone for more than two hours trying to get someone to come back and reconnect the vent - seems like a very simple issue. It was suggested to her that they bring a replacement dryer on Friday which is an absurd suggestion for a problem that simply should involve some staples/screws and duct tape. She was eventually hung up on. I've now been on the phone for more than an hour trying to deal with the issue of simply having someone come by the house and reconnect a vent. I have been disconnected twice and had to start all over again. I've tried to speak with a manager, but none available. If there is no resolution soon we'll have to return the washer/dryer, cancel the service agreement and by from a competent store. We've been waiting more than a week for a dryer vent to be reconnected. This is a stunning display of incompetence.
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2 comments
Anonymous
#538408

I've now been on hold for a manager for more than 100 minutes. Their Twitter folks told me they'd contact me within 24 hours.

Way, way, way too late. Don't seem to care at all about customer service.

Anonymous
#538380

The same thing with a fridge,they are all ignorants and Sears should go down BIG TIME!!!!!

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Review
#343669 Review #343669 is a subjective opinion of poster.
Service
Sears Installation

Sears falsely advertised a TV

While looking for a new TV, I came across a Seiki 22" LCD TV for $117.00. When I attempted to purchase it, the price came up as $169. I have called and emailed customer service and they refuse to sell the TV for their advertised price. They offered a much smaller TV for a non-discounted price to attempt to please me. They admitted in an email that the $117 price was a promotional price that had expired, they just failed to update the site. If this was a promotional price, then simply honor what you advertised....or is this the old bait and switch to get me to buy a smaller TV at almost the same price. So far, they feel that it is OK to advertise something and simply not honor it, I do not think this is ok. Cheating a consumer out of $52 through false advertising is unacceptable. If they continue to refuse to honor THEIR pricing, I will never shop at sears again, and I assure you, that will cost them much more than $52 as I shop with them quite often. I have PDF's of the advertisement that I have shared with them as proof.
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1 comment
rbonsall61
#537708

If you go to the very bottom of the PDF, under "compare this product, you will see the same TV advertised at $117

Review
#343302 Review #343302 is a subjective opinion of poster.

Terrible custom service regarding Sears recall

I own a Sears Kenmore dehumidifier that was recently recalled due to fire hazards. In fact I did not learn about this recall through Sears' notification even though Sears should inform its customers about this recall. I called in Sears custom service several times. The representatives I spoke to were very rude and clueless. They transferred me to the wrong person who hanged up on me. I have never had this kind of experience with any other vendors. It is clear that Sears cares nothing about it's customers. This kind of company does not deserve patronage. I am sure this company will go downhill. I will be very reluctant to buy from Sears especially home appliance.
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Review
#342898 Review #342898 is a subjective opinion of poster.

SEARS DOES NOT LIVE UP TO ADVERTISING

Water heater flooded. Saw ad online that said SEARS offered SAME DAY SERVICE if you ordered by 12 noon. The service rep we spoke to told us to apply for a Sears Card and get INSTANT APPROVAL and we could pay down the purchase at no interest. We applied and were instantly approved: The catch: YOU DO NOT GET THE CARD FOR TWO WEEKS SO YOU CANNOT USE IT. Waste of time #1. We ordered the heater anyway using a more reputable credit card (Chase). Waste of time #2. They did not show up that day. They promised evening installation. Waste of time #3. They did not show up that evening and told us FIRST THING IN MORNING. Told us store opens at 9 (we found at it was 10) and they would get the heater and be right over (store is 5 miles away). Waste of time #4, did not show up that morning. At 11:30 we tried calling the installer...no answer. They showed up around noon and when I complained they told me they did not get the order until late then laughed in my face and snickered on their way down to the basement. I should have cancelled Sears when my plumber called back the day before and let him do the job. NEVER EVER EVER AGAIN. Sears LIES.
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Review
#342845 Review #342845 is a subjective opinion of poster.
Service
Sears Installation

Sears in Meridian, Mississippi - SEASRS RIP OFF

I am starting a campaign to boycott of Sears. Who wants to join me? 10 days ago I ordered 2 media cabinets (5 shelves, glass doors 60 inches high) got 4 frying pans today!!! Customer service supervisor tells me that they can charge me another $99 each, then when they get the frying pans back they will refund my money! When i told them that didnt work for me, she stated "that's how it works lady" . She then proceeds to tell me they do it this way because I might keep the frying pans! Seriously, anyone wonder why this company is near bankrupt? She then tells me I could call 800-591-4686 and hope someone answers the phone OR i can give her my credit card again and she can a fix this mixup. Anyone have a recommendation for a real store that I can buy from?
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2 comments
mocknbird99
#558196

maybe you could stack the frying pans, fill them with dvds, stack them, and build a frying pan TOWER...

mocknbird99
#558195

I'm with you on the boycott of the dying BEHEMOTH that is Sears! Your situation would be funny if it weren't so ridiculous and frustrating.

Frying pans clearly are the NEW media cabinets... or something. Sears would say "Well, we delivered the frying pans for FREE, as a courtesy to you." Can't you store your dvds and your cds in your frying pans? How many dvds and cds do you HAVE, if they won't fit in 4 frying pans?!

Sears is hideous.

I hope you get a refund, and buy from Amazon. Amazing customer service there, and I've been buying for 5 years.

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Review
#342733 Review #342733 is a subjective opinion of poster.
Loss
$200

Sears in Glendale, Arizona - This isnt right

i recently was terminated from Sears over a complaint that shouldnt of even been reported or even counted, because it was ***. But anyways, i think its unfair that i was fired when my managers drink on the job, they flooded the 2nd floor from smoking inside, my district manager yells at customers in public, another manager says that dont care about the customers, and my fellow associates leave 1k in the register, drink, steal, commit credit fraud with fake socials on credit apps etc. Sears, 1588. Glendale, AZ. l o l o l o l o l o l
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1 comment
Anonymous
#536670

You can prove all of your accusations, how?

Review
#342634 Review #342634 is a subjective opinion of poster.
Service
Sears Manager

Sears has the worst customer service

Sears has the worst customer service of any company I have EVER dealt with. All of the customer service reps need to be terminated and new ones with better attitudes need to be brought in. I purchased a washer and dryer from them and purchased the early time for 20.00 on top of the delivery fee. WELL, what they do not tell you is that that is for DELIVERY ONLY and not installation, so basically you are still waiting the entire day to get your delivery and installation done. What a load of ***. DO NOT PURCHASE THIS SERVICE FROM SEARS. I have been with Sears over 20 years and this is my last and final purchase from them, because in the end, they could care less about their customers. Next appliance I need will come from Home Depot or Lowes or anywhere better than Sears.
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1 comment
arty
#541473

When will all of us learn not to buy at Sears?

Review
#342499 Review #342499 is a subjective opinion of poster.
Tags
  • new ones

SEARS IS A JOKE

This Sear needs to disappear. Ive been contacting his company for months about my broken washer and dryer. Everytime you call a supervisor is not available and never call you back. This was my letter to them and i have yet to hear anything Dear Sears My name is Shanika Case# 6012378 . I am appalled by the lack of customer service at Sears from the local store to the representatives over the phone and managers from the executive office. I spoke to a case manager by the name of Ikhlvs Mirza who for starters barely speaks English. He is the rudest person I've spoken to in the last month from Sears. This case manager not only falsified his remarks in regards to my dealings with the 3 technicians that came out to my house and left me with broken appliances still and tried to persuade me to pay for services that weren't rendered. He also bluntly told me that my service wasn't important and that he has better things to do. I spoke to a Supervisor by the name Alicia who promised she would call me back and now she is unavailable at all times. Now they are giving me more of a run around. Voice mails..."she's not available right now"..." Just the worst EVER! I bought a full high end (SUPPOSEDLY) laundry appliances less than a year ago and is still under the manufacture warranty as well as the extended service plan. The appliances were over $2,000 was all Kenmore. It has taken Sears so far over 4 weeks and I still do not have a repaired washer and dryer. I've spent hours on the phone with them trying to get a simple repair. I was promised numerous times that someone would call me back within a certain amount of time and not once did they ever do so. They are the most incompetent people ever. First they sent a repair guy out and he couldn't even figure out how to turn the washer and dryer on to see if it worked. After I showed him how to do that, he said 'yes, washer and dryer doesn't work". He said he had to order parts and that I would have to pay for them and the travel expense. I declined not to order the parts due to the fact washer/dryer is covered under warranty, the technician became angry and demanding I had ask the gentlemen to leave. After many more hours, (I'm serious about that, hours!!) of phone calls and unfulfilled promises later to the national headquarters and I'm still without working appliances. I feel that I've made a legitimate complaint to Sears about the conduct of a Sears employees via phone and that was dispatched to my home to perform maintenance on my washer and dryer and they still display lack of responsiveness and lack of accountability.
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1 comment
arty
#541480

I know how it feels to get the run-around from Sears. Took 3 calls to Warranty Service to get parts ordered for my zero turn mower.

I paid $600.00 for a service contract.

A lot of money to pay for the RUN AROUND. Boycott Sears!!!!!

Review
#342469 Review #342469 is a subjective opinion of poster.
Service
Sears Repair
Loss
$2500

SEARS HAS THE MOST PATHETIC SERVICE

BOUGHT A COUCH/CHAIR FROM SEARS DECEMBER 2011 FEBRUARY 2012, THE CUSHIONS WERE CAVING IN SEARS AGREED TO REPLACE JUNE 2012 WE PURCHASED/PAID FOR A NEW SOFA/CHAIR COST 1800 MORE THAN ORIGINAL OVER A MONTH LATER, DELIVERY DATE CAME AND WENT, SEARS STATES "WE DON'T KNOW WHERE YOUR COUCH IS." TWO MONTHS LATER, NO COUCH/CHAIR BILLING IS TO BE REFUNDED TWO DAYS BEFORE BILL DUE, I CALL AND SEARS STILL HADN'T REFUNDED MONEY! SEARS ALMOST RUINED MY CREDIT! 7 SEARS STAFF INVOLVED MANAGER STATES HE WILL TAKE CARE OF US I CALL THE STORE, MANAGER IS NO LONGER WORKING THERE I CALL CUSTOMER SERVICE, GIVE ME THE WRONG NUMBER FOR REGIONAL MANAGER THEY SAY THEY DON'T KNOW HOW TO REACH THEM NOW 3 1/2 MONTHS LATER INCOMPETENT STAFF (NOW SPOKEN WITH 12 ) NO SOLUTION I HAVE NO CREDIT TO MY ACCOUNT AND WILL HAVE TO PAY FULL BILL I WILL NEVER NEVER NEVER SHOP AT SEARS AGAIN EMAILS TO CORPORATE: Dene L. Rogers, President and Chief Executive Officer - drogers@sears.ca Allen Ravas, Senior Vice-President and Chief Financial Officer - aravas@sears.ca Tim Flemming, Senior Vice-President, Corporate Procurement and Supply Chain - tflemmi@sears.ca Dennis Singh, Senior Vice-President, Retail Stores - dsingh@sears.ca Vincent Power, Corporate Communications - vpower@sears.ca
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Review
#342322 Review #342322 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$3090