Sears Reviews and Complaints
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Sears third party sales
I bought and paid for a lawn tractor from Sears. One day a trucker just showed up with my new mower without any notification from Sears. He had no way to unload it. (791lbs) Wanted me to hire a forklift. I actually found one near where I live that was being used building a house. Paid the guy $35.00 for his troubles. Expected Sears to reimburse me. No way! They say it was a third party sale even though it was on their website and would not accept any responsibility. The guy at Sears actually told me I should have known that if I had read their web page. Four days later I got a notice from Sears that my new mower was going to be delivered. So much for customer service from Sears.
File federal complain against Sears.com!
I bought a bed from Sears.com. UPS tracking number shows "Delivered" while I never got to see it near my front door at all. Since then I have been calling customer service to get my refund. It's been a month now. First CR(customer Representative) created a trace for lost/stolen item and said you'll hear from us when we get investigation result from UPS.Later I came to know that trace was created on 9/21/12 but submitted on 9/28/12 (WTF!!)Then I called once again after a week, next CR said your item is back in warehouse, I will send it back again and you'll see another charge on your card which we'll refund back once you receive the bed. Then called again and talked to case manager, she said you'll get theresult by Thursday. Same stories over and over again. They are expert at turning you down. Do yourself a favor go to https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en and file a federal complain for them. Also, create a dispute on transaction with your bank
Sears review in Castle Rock, Colorado: Good luck getting your account credited when you return a product.
I purchased a product online, so I had to return the product to their warehouse directly. They've had the product in their possession for 3 weeks, but still haven't credited my sears account, so I'm paying finance charges on it as well. The most frustrating part, is I've requested that they credit my account 4 times, and I keep getting the same repetitive response...."please wait 3-5 business days.." I've spoken to a manger as well, and his response is that they cant do anything more than they've already done (which is nothing, really). Grr.. I was going to recommend that you dont buy anything online, but after reading the other posts, maybe we shouldnt be buying ANYTHING from Sears.
With Official Company Response
Sears review in Joliet, Illinois: Failed to repair microwave per schedule
Service was to come between 08:00 and noon window on thursday. At 08:00 AM Thursday a message on answering machine stated that we were first stop and they are on the way to our house. At 11:30 no one had come or called. I called to inquire: girl asked- no one came yet. She then tried to get a sale in to me and she was not interested in my call and my issue. I told her that I want service on the warranty on this piece of garbage that is less than two years old. She transfered me to Latonna and she made excuses for Sears staffing and said she would get me a 1:00 to 5:00 window that afternoon. I wasted the morning because of incompetent scheduling or lack of employees. I am now waiting for the Friday morning 08:00 to noon and hope they send someone that gives a *** and provide customer service. It would be wonderful if Sears would hire a few of the 9% unemployed.
Customer service At Sears Online
I ordered some merchandise at Sears online. They asked if I wanted to do a layaway and I checked the box that said Layaway. once I submitted my Debit card information it told me how much I would pay for the 8 weeks layaway. When i checked my email the layaway did not go through and they charged me the total amount. Ok so a manager by the name of Veronica ID40040 said that because 1 of the items that was a second party through Sears don't do layaway is why the other Items didn't go through. I am soooo upset. I can understand that i had to pay for the item that I couldn't layaway but to cancel the rest of the item and them tell me OH WELL there is nothing we can do about it. The sales person was rude and uncaring about the mistake that Sears made and I have been a long standing customer with Sears for years after today I won't be a customer of Sears anymore. What happend to Customer Service At one time Sears was known for their Customer Service now your service has GONE TO THE DOGS....
Sears Protection Agreements... NOT Protective!
Do not expect satisfaction with the Sears Protection Agreement. Case No.24084472. Send in a camera for an issue under the protection agreement. It comes back. I do not use it until 2 months later. Same problem as sent in. Procrastinate so gets sent back a month later for same issue. (3 months between.) Returned with not of customer abuse. Again, procrastinate so contact again today, 4 months later. Told it was "liquid damage." Huh? And this is not covered. When state same problem as first time and never repaired, told; "Liquid damage so we can not repair it under the protection agreement." I state is same problem. I am told had liquid damage so it can not be sent back. So, how does same problem, never corrected, become an customer abuse issue? Sounds like a way to not have to deal with their own warranty. Guess selling something that will not be delivered on makes the company money.
Sears review in Tampa, Florida: Fraud, and Theft, & Rude CSR"S
I recv'd an e-receipt for a purchase on 10/6/12.Someone(in store) used my rewards from yrs. back, I was going to take a copy to the Tyrone Mall store, but decided to write, and if still not listened to, I am going to the local stations here in my State of Florida, and am sure others will come forward. I called, and spoke with "Megan" in the Credit Dept., was rude, and said"it's just reward points", yes, and they're mine! Was transferred to "Rena" said she couldn't help me, our son was over, and also called to speak with the store manager, and was disconnected twice.We are patient, and an honest family, and I want to know what's going on, and if I don't hear soon, I will contact my niece at the Sheriff's Dept, and the news stations. Very poor customer service. Please respond soon, and will forward a copy of the receipt if you would like to see it. Minor to some, MAJOR to me. Jana Smith Redington Bch. Florida
Sears review in New York, New York: Menaced and mistreatyed by sales associates
Dear Mr. D'Ambrosio: President and CEO Sears Holding Corporation 3333 Beverly Road Hoffman Estates , IL 60179 I want to bring to your attention a terrible episode, which occurred at Sears, located in Jefferson Valley Yorktown Heights NY on 10/5/12. Two Lands End sales associates [Jeff and an unidentified female] mistreated, threatened, menaced, and verbally abused me during a purchase transaction. I have brought this incident to the attention of the Sears manager Ms. Eva Gardner and to the Lands End Management. I have been a Sears's customer for over 40 years and I have never witnessed such mistreatment by your employees. I have personally spent thousands of dollars at Sears. My family, friends, and co-workers shop at Sears. Are you going to make sure that we are safe while shopping at your stores? I respectfully request that you look into this matter and make sure that it is properly handled. I would like to know the outcome of your investigation. I cannot feel safe at your store until this matter is resolved. Respectfully yours, Hortencia Rivera
Sears review in Yonkers, New York: Cannot get my fridge
i had a refrigerator on layaway for a short time and i paid it off now i cannot get it delivered i purchased it at sears home appliance i am going through *** trying just to get a reasonable date for delivery they say the ware house will not release it. i am about go and get my money back i think they penalize you for putting it on layaway and then paying it off what is so hard about giving a paying customer his or her merchandise , and you wonder why sears is losing market share if i were them i would be trying to keep customers in this bad economy.
My complaint to Sears
I felt as though I was treated absolutely poorly when I called the SEARS STORES WHITE MARSH MALL, Store #: 0001854, 8200 PERRY HALL BLVD BALTIMORE, MD 21236. I had to call a total of 4 times. The first two times I called I was hung up on, while customer service tried to contact merchandise pick up for my online purchase (Order#401690836). The third time, I was told that merchandise pick up was not answering the phone. I was then supposed to be transferred to a store manager, but instead it was a sales associate named Steve White or Wright (if that was his real name). He told me that all supervisors and managers were in a meeting and would not talk to me. He also said he had "no clue" when they would be done with this meeting. I asked him, " If I was in the building right now with a problem, no manager would be able to talk to me?" He said yes. Wow. Ok, I waited for a phone call and grew inpatient. I called back a fourth time and this is when I was on the phone for two hours. First was to the store again and they transferred me to care solutions. The woman I spoke to here said she documented every thing and then tried to contact the store for me. She either could not get in touch with someone or she could not confirm my order arrived. She was polite and transferred me to the online customer care. This woman was also polite, and said that my order already arrived at the store. I never received an email or a phone call that it arrived. So she attempted to verify it was there and called the store. She said no one picked up the phone after trying several times. It seemed she gave up, so I asked what was she going to do for me since I've gone through all this and I'm the customer here. She transferred me to a case manager. Great… the story gets told again. She put me on hold and tried to contact the store… success. She called a different department and made it to merchandise pick up somehow. Ok, this is where I get even more upset. She tells me that whoever checked in my order made a mistake and that's why I never received notification that my order arrived. So all this could have been avoided if someone did their job. First of all, I should of never had to call in the first place. Second, I should of only had to call once. Third, I should of spoke to a manager (which 3 hrs later, still has not called… long meeting). Fourth, Sears could not even get a hold of Sears, so I had to suffer through two hours of being put on hold and re-telling my story several times. I will not purchase anything from Sears or Kmart or any other store under the same umbrella. This is not how you treat customers. And there was no attempt by any store manager to rectify what their sales associate Steve White/Wright said to me. My review… 0 stars.
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