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Sears sold me a junk gold chain.

i bought a gold chain from sears in salem oregon.bought in febuary 2012 when taking it offone night in april it came apart. i put it up,till one day i was in the store.i talk to a lady that was ruder then ***.i left and went to fred myers jewelers and paid them to fix it.i got it back put it on.that same day that night when taking it off it broke in a diffrent spot.went back to fred myers and as the lady was taking the chain out of the bag rite in front of me and other workers the chain broke in a nother spot.that is when they told me to go talk to sears.i even called sears main office.and all i got was put for tow weeks to be told they was not going to do any thing for me.so i am out $400.00 plus all the time i have put in to this.i just do not some one eles to have to go through this.buy at a place like fred myers that will stand behind,what they sell.i got a lot of gold chains.but i will never buy another dam thing from sears
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Review
#341490 Review #341490 is a subjective opinion of poster.

Sears portrait

I made an appointment with Sears Portrait studio in tri county mall Cincinnati oh for 730 PM. Its already 8.13 while I am typing this, but still waiting for my turn to come. GOD KNOWS why they. have appointment schdule and all that jazz. The girl from studio called 2 times in last 2 days to confirm the time. Pure waste of time on Friday evening. Planned something after the appointment which I am sure gonna miss it. Please bring some professionalism and respect the schedule and value for others time please. (Sears Portrait studio, tri county mall Cincinnati
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Review
#341357 Review #341357 is a subjective opinion of poster.
With Official Company Response

Sears and their 3rd party companies

I ordered something back in November 2011 that kept saying on line that I received since November 2011. It charged my credit card and everything. I called to let them know that I didnt receive it. Sometime in December, the company said they delivered it to me, but I didnt find this out until I was inquiring why I had noticed a balance on my charge card. I moved to a whole new state and never received the product. The representative on the phone said I had to pay for it whether I received it or not because I ordered it. Trick Sears and I hope they run out of business within the next year. I want to got to court for that!
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1 comment
SearsCares
Sears Response
#708142

Anonymous341337, we truly apologize for any distress and inconvenience you have encountered with the delivery of your online order. My name is Liz and I’m with the Sears Cares Social Media Support team.

I saw your post and wanted to offer our assistance. We do our best to make every interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. We would like the opportunity to have one of our dedicated case managers contact you in order to ensure a proper resolution to your continued concerns and an end to your frustration. At your convenience, please send the following information-contact#, screen name (anonymous341337) and the phone # used at time of purchase to smadvisor@searshc.com.

Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you, Liz R. Social Media Moderator Sears Social Media Support

Review
#341337 Review #341337 is a subjective opinion of poster.
Product
Sears Credit Card
With Official Company Response

Sears in Saint Louis, Missouri - REALLY, REALLY BAD CUSTOMER SERVICE

My 5 year old Bosch washing machine wasn't working. I called Sears for repair with the confidence that they would take care of me. After all it is a national company with over 100 years of establishment. Well, I was wrong!~ They couldn't figure out what was wrong, so they ordered miscellaneous parts. After 6 visits, yes 6, to my house with different parts each time, I finally said enough. They gave me a refund slip and said that all money would be refunded. However, they did not keep their word. They only refunded the amount for the part. THEY STILL OWE ME $132 according to the refund slip that was given to me and approved by the supervisor. This is now in the hands of the upper management, where end, lies the problem! They are refusing to refund the $132 even though the service man and his supervisor agreed it was the proper thing to do since NO SERVICE WAS PREFORMED!
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1 comment
SearsCares
Sears Response
#708139

Anomymous341298,

My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and want to offer some assistance. We are very sorry to see that you having such a disappointing experience with the repair of your washer. It is frustrating enough to encounter any trouble with the repair, much less to receive very little help while trying to your refund. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your return needs are met to your satisfaction. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the washer is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Anonymous341298) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.

Social Media Moderator

Sears Social Media Support

Review
#341298 Review #341298 is a subjective opinion of poster.
Service
Sears Repair

Stay away from sears!

I ordered the Whirlpool Duet dryer and matching washing machine and love them both, they are really nice machines. I am totally dissatisfied with Sears and their customer service. When they were delivered there was a huge chip in the paint of the washer and some large scratches in the dryer. It took almost a month from the time of purchase to the time of delivery and the time frame for delivery was from 7 a.m. to 9 p.m.! They arrived at about 3 p.m. so, I lost an entire day of work due to this. When dealing with customer service I was initially offered a 5% refund on an order of $3600 and a subsequent offer of replacement. We opted for replacement and two days later we were told that the item was no longer in stock and I could either have the item refunded and picked up or choose a lesser model. When I contacted their 1-800 customer service number they told me that I could also call Whirlpool to have them send me a replacement when Sears could not even tell me when or if they would have them in stock again, not sure how I would be able to get Whirlpool to tell me when they cannot even tell a retailer. After several phone calls, multiple emails, and chat sessions we were eventually offered 10% off of each item individually and nothing on the delivery or haulaway charge. My advice to whomever reads this is to save your time and money and just go to Lowes or Home Depot, their customer service far superior and for those of us in the Military they offer a discount. Thank you Sears for giving my business to Lowes and Home Depot they appreciate my business and when there is an issue they really do work to keep your business, I will not make this mistake again!
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Review
#340959 Review #340959 is a subjective opinion of poster.

Sears on line ordering - don't do it!

Update by user Aug 27, 2012

Re-read my review. To be more accurate, Sears didn\'t deny me the credit for the order, but they were in a \"state of review\" of my request that I felt wasn\'t merited in view of the facts. Undoubtedly Sears would have ruled favorably, but I wasn\'t in a patient frame of mind at the time.

Original review posted by user Aug 22, 2012

Ordered built in range for my son. They delivered to the wrong warehouse. 4 calls later we figured it out, but major toss around by Sears. I was told I had to cancel order and re-order. More calls. Installer sent wrong person - he had only installed dishwashers and was totally confused (needed 2 people anyhow). Another 4-5 calls. Each time I talked to Sears, I would get tossed between the retail store and the on-line desks (all over the country), apologies from people in general, but statements like "We don't use that ordering number. You couldn't have ordered with us." "Oh! You mean the OTHER on-line ordering desk (in another state)." We are now up to about 22 calls (really!!). I am furious, but digging in here. Finally get it installed and find out my credit card is charged TWO TIMES. More calls, some are 45-60 minutes long, often waiting. Send them my entire bank statement. Denial that I should get a return of any money. More tossing me around from state to state and different ordering desks. Finally I give up, I call the bank and tell them to deal. The bank deals. I am credited the money. We are up to about 30 phone calls now. Really. Fool me once..... not going to fool me again.
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Review
#340874 Review #340874 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$800

Sears has poor customer service and unfair practices

Don't believe the price that is quoted to you over the phone by a Sears Technician. They are *** artists. Sears do not stand behind their customer service or products. Sears corporation apologizes for everything but no resolution is ever reached. I do not trust a company that quote figures but do not stand behind what they say. I feel they are ripping off their customers to make up for the company's failing business. In order to be a reputable company, you must be able to back up what you say over the phone in order to lure your customer's in, but please don't lie to them and expect a satisfied customer.
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Review
#340479 Review #340479 is a subjective opinion of poster.

Sears in Baltimore, Maryland - Poor Customer Service and Unfair Practices

I clld 1-800-469-4663 to make an appt because my washer wasn't draining water properly. I spoke with Anthony, in which he said to fix my washer, it would cost 214.00 and that would include a year warranty. He made my appt for Saturday, August 18, 2012 between the hours of 8AM to 12PM and stated a technician will be out for service, he didn't meantion anything about purchasing a service contract. Well, the technician never showed for the appt or clld to let me know that he wouldn't be able to make it. The appt was rescheduled without proper notification and the price stated on the phone wasn't honored by Sears. This is unfair practice, in which your told one thing over the phone and when the technician arrives it is a totally different price which doesn't include the warranty. With this type of service, I can see why Sears is going out of business. You can't treat people any kind of way and then expect to remain a reputable company. I expect Sears to stand behind their products and not try to *** their customers.
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Review
#340472 Review #340472 is a subjective opinion of poster.

Sears Refrig - does not operate as advertised; Cust Service slow & unresponsive

I have spent 2 days trying to get service re my Sears refrigerator, only to be told by Pamela in their Customer "Solutions" group that Sears does not stand by what their instruction manual says. I bought a reversable door Stainless fridge where the doors can be reversed to open from the opposite side knowing that we were going through a remodel and may have to change the way the door swings open. It was advertised as reversible and the instruction manual gives about a 15 step instruction on how to reverse EXCEPT the door is not reversible! It Does not have the alternate openings on the door for hinges etc... The worse part is that the Pamela said that it was not under warranty. I claimed it was not a warranty issue but a truth in advertising and business ethics issue. In addition, try getting through to supervisors at Sears Customer Service group. Sears provides neither "service" nor "solutions" with their call center - THE MOST CONSISTENTLY POORLY MANAGED CUSTOMER SERVICE I HAVE EVER SEEN. I did buy a lot of tools from Sears - not anymore. I don't like misleading advertising nor being treated rudely by their customer service staff. Dom
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1 comment
dbausano
#544507

Just an update. Sears had contacted from a "special" group where I was told, bluntly, there is no remaining warranty (it was not a warranty issue, but a misleading or false advertising issue) and that they were not going to respond to me again.

Sears sucks!

Review
#340358 Review #340358 is a subjective opinion of poster.

Sears in Columbus, Georgia - $500 junk ring

In december of 2011 (8 months ago) I purchased a diamond and silver cocktail ring from Sears. I have had to return to the store for my ring to be sent in for "repair" 3 times now. I wear the ring for more than 6 hours and it turns my finger green, and the "diamonds" if they are that, are completely discolored. The sales associate I spoke to today looked at the ring and said this isn't right and called the jewelry dept. manager. This manager is Edna moorefield. The store manager is Tim Betty. Ms. Moorefield said that they only thing they would do was send it back for "repair" again. Since I had also purchased the 2 year protection plan, this is not a satisfactory resolution. Once the plan expires then I will be left with no other recourse. I would like a refund but would be fine with a store credit. I am seriously unhappy with the lack of customer service or customer retention on managements part. I will no longer shop at sears for anything EVER, and will tell everyone I know of my experience.
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Review
#340056 Review #340056 is a subjective opinion of poster.
Product
Sears Protection Plan