Sears Reviews and Complaints
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Sears has the worst customer service
Sears has the worst customer service of any company I have EVER dealt with. All of the customer service reps need to be terminated and new ones with better attitudes need to be brought in. I purchased a washer and dryer from them and purchased the early time for 20.00 on top of the delivery fee. WELL, what they do not tell you is that that is for DELIVERY ONLY and not installation, so basically you are still waiting the entire day to get your delivery and installation done. What a load of ***. DO NOT PURCHASE THIS SERVICE FROM SEARS. I have been with Sears over 20 years and this is my last and final purchase from them, because in the end, they could care less about their customers. Next appliance I need will come from Home Depot or Lowes or anywhere better than Sears.
SEARS IS A JOKE
This Sear needs to disappear. Ive been contacting his company for months about my broken washer and dryer. Everytime you call a supervisor is not available and never call you back. This was my letter to them and i have yet to hear anything Dear Sears My name is Shanika Case# 6012378 . I am appalled by the lack of customer service at Sears from the local store to the representatives over the phone and managers from the executive office. I spoke to a case manager by the name of Ikhlvs Mirza who for starters barely speaks English. He is the rudest person I've spoken to in the last month from Sears. This case manager not only falsified his remarks in regards to my dealings with the 3 technicians that came out to my house and left me with broken appliances still and tried to persuade me to pay for services that weren't rendered. He also bluntly told me that my service wasn't important and that he has better things to do. I spoke to a Supervisor by the name Alicia who promised she would call me back and now she is unavailable at all times. Now they are giving me more of a run around. Voice mails..."she's not available right now"..." Just the worst EVER! I bought a full high end (SUPPOSEDLY) laundry appliances less than a year ago and is still under the manufacture warranty as well as the extended service plan. The appliances were over $2,000 was all Kenmore. It has taken Sears so far over 4 weeks and I still do not have a repaired washer and dryer. I've spent hours on the phone with them trying to get a simple repair. I was promised numerous times that someone would call me back within a certain amount of time and not once did they ever do so. They are the most incompetent people ever. First they sent a repair guy out and he couldn't even figure out how to turn the washer and dryer on to see if it worked. After I showed him how to do that, he said 'yes, washer and dryer doesn't work". He said he had to order parts and that I would have to pay for them and the travel expense. I declined not to order the parts due to the fact washer/dryer is covered under warranty, the technician became angry and demanding I had ask the gentlemen to leave. After many more hours, (I'm serious about that, hours!!) of phone calls and unfulfilled promises later to the national headquarters and I'm still without working appliances. I feel that I've made a legitimate complaint to Sears about the conduct of a Sears employees via phone and that was dispatched to my home to perform maintenance on my washer and dryer and they still display lack of responsiveness and lack of accountability.
SEARS HAS THE MOST PATHETIC SERVICE
BOUGHT A COUCH/CHAIR FROM SEARS DECEMBER 2011 FEBRUARY 2012, THE CUSHIONS WERE CAVING IN SEARS AGREED TO REPLACE JUNE 2012 WE PURCHASED/PAID FOR A NEW SOFA/CHAIR COST 1800 MORE THAN ORIGINAL OVER A MONTH LATER, DELIVERY DATE CAME AND WENT, SEARS STATES "WE DON'T KNOW WHERE YOUR COUCH IS." TWO MONTHS LATER, NO COUCH/CHAIR BILLING IS TO BE REFUNDED TWO DAYS BEFORE BILL DUE, I CALL AND SEARS STILL HADN'T REFUNDED MONEY! SEARS ALMOST RUINED MY CREDIT! 7 SEARS STAFF INVOLVED MANAGER STATES HE WILL TAKE CARE OF US I CALL THE STORE, MANAGER IS NO LONGER WORKING THERE I CALL CUSTOMER SERVICE, GIVE ME THE WRONG NUMBER FOR REGIONAL MANAGER THEY SAY THEY DON'T KNOW HOW TO REACH THEM NOW 3 1/2 MONTHS LATER INCOMPETENT STAFF (NOW SPOKEN WITH 12 ) NO SOLUTION I HAVE NO CREDIT TO MY ACCOUNT AND WILL HAVE TO PAY FULL BILL I WILL NEVER NEVER NEVER SHOP AT SEARS AGAIN EMAILS TO CORPORATE: Dene L. Rogers, President and Chief Executive Officer - email@example.com Allen Ravas, Senior Vice-President and Chief Financial Officer - firstname.lastname@example.org Tim Flemming, Senior Vice-President, Corporate Procurement and Supply Chain - email@example.com Dennis Singh, Senior Vice-President, Retail Stores - firstname.lastname@example.org Vincent Power, Corporate Communications - email@example.com
Sears Delivery Service
Very poor online customer service at SEARS
Here's a copy of the letter (unanswered) that I sent to sears: Let me start by saying that I have been a life-long Sears customer and avid home mechanic (I'm in my 50's). I teach nuclear operations for a major utility and restore old cars and motorcycles as a hobby. Lots of people come to me for mechanical advice every day. Until recently, I have always recommended Sears Professional tools. The very first tool set I bought myself at age 18 was from Sears. I must have at least $10,000.oo worth of Sears tools in my garage in addition to a Sears ZTR mower, Air compressor, garage door opener and much more. I have a Sears professional mechanics tool set and tool chests that cost me ~$5000.oo in 1998. All my friends were ordering Mac or Snap-on, but I sang the praises of Sears and put my money where my mouth is. Recently, my stepson, who comes to me for mechanical insights, asked me to get him a ratcheting wrench set for his birthday. He went out of his way to say that he wasn't much of a mechanic and something from Wal-Mart or Northern Tools would be fine. I would have none of that and ordered him a genuine Sears Craftsman set ( 1ZV614F2YW15018788 ). I also liked the idea of ordering on-line and having it delivered directly to his house(as I did with my other son when I ordered him a Gas Barbeque from Sears). After entering all the required ordering data and my son's address, I was prompted for the billing info and entered it as directed. The order was completed but the confirmation showed MY address as the ship to address, not his. A quick call to customer service to correct this mistake resulted in a debacle involving multiple calls, multiple extensive holds, MULTIPLE DISCONNECTIONS and some outright hang ups! I even asked them if I could order a SECOND set (would keep the first one for myself), but could they please ship it overnight at no charge due to the distress I was experiencing. After a LONG hold I was told no and when I started to explaing what I am now putting in writing, the person didn't even wait for me to finish and hung up on me. Now, I don't plan to keep the set coming to my address because every time I use it it I'll be reminded of this terrible customer service experience. Finally, you must know that I was never abusive to your people, but once they felt that they couldn't help me, they hung up. I'm very disappointed and will share this perception when asked. John xxxxxxx
Sears review in Mission Viejo, California: Great service for corporate finance and insurance
got the best in service for our corporation and building policy and saved a bundle on taxes and got help with our employees workers comp. thanks for a great job! everyone got the payroll service set up and placed the entire proceeds of our life insurance trust with the agent at state farm and farmers. really liked the way the accounting and legal service took care of all the details and sent us a gift for referalls. mary lou finished our estate matters and let us use the office for sales of long haul trucking license with the PUC and ICC.
Sears review in Wichita, Kansas: Use Cash Folks
Purchased a treadmill on 7/15. Defective one delivered on 7/23. New one supposed to be delivered in the morning of 7/23. They came at 2:30. Told them to take the defective one and keep the new one. Finally got a refund on 8/24. Claims there was a "glitch" in their system. And when I took it to Facebook, they posted a nice apology and then promptly deleted my post. I will not walk into a Sears, K-Mart, or Lands End EVER. Apparently walking away from a 1700.00 sale is something Sears doesn't mind doing.
Sears can't deliver at a reasonable time
I ordered a gas range/stove from Sears.com. I was told that delivery would be on the 27th, which was already a week after I ordered it. I told them that I needed an afternoon delivery. When I got the call to give me my delivery window, the delivery time was between 10:15 and 12:15. This would not fit my work schedule, since I needed an afternoon delivery. After waiting for nearly 30 minutes on the phone, I was able to speak with someone about getting a later delivery time and was told that the next available delivery was on the 10 of September. This would be 4 weeks after I ordered the range and also during my vacation. He would "be happy" to set up delivery for the 17th, but would still not be guaranteed an afternoon delivery. This was unacceptable, so I took my business somewhere else.
Sears warrenty service, 2 weeks to fix a Fridge
Sears warranty service is a reason to never buy at Sears In February 27th of this year we replaced a refrigerator with a new Kenmore refrigerator / Freezer. Today, August 26th everything in the refrigerator side was frozen, and the water dispenser no longer dispensed water. I called Sears service 800 number, requested a warranty service call, and was told that I would have to wait over 2 weeks until September 10th for a warranty service call. The agent suggested I call customer solutions at another number. I called the customer solutions number, and was again told that I would be waiting until September 10th, but was promised a call back to arrange an earlyer service date. I am still waiting for the call back. I then called customer solutions again and asked to have the unit replaced, and was told that it could not be replaced with out 4 service calls in one year. I asked if I could have an non-sears service company fix it, and was told that using an outside service company, I would void the warranty and Sears would not pay for the repairs. So, they will not fix it in a timely manner, they will not replace it, and the warranty is voided if I use an alternate service company. Kafka could not have written a more convoluted warranty. This is the last large appliance I will ever buy from Sears.
Sears online customer service is a joke
I ordered and entertainment center paid for it and i was sent a 5.00 dish instead you read right a dish now they want me to pay again reorder my entertainment center i will not this is the third time they screw up they do not refund your money either they keep sending the ups guy to come and pick up the bowl only problem is they give him a tag sticker that keeps saying entertainment center pick up i called sent 25 emails pointing out their mistake they keep doing it now they want me pay again because they screwed up they told me they give me 40% off my order they refuse to place my order again corprate a joke their busy playing golf not want over ride these *** business practice you pay for an order they *** up they tell you that you have to pay again you never get a refund if exaple you want something it says its 175.00 be prepaired to pay 350.00 for it never get a refund you be fighting with them untill your grand kids graduate school have grand kids of their own they are theif and lyers!!!!!!!!!!!!!!!!!!!!!
Sears has terrible systems ans service
I ordered an item on line. It was suppose to be in the store but after I ordered it they said it wasn't. I went to cancel the order but no one could help. A supervisor was suppose to get on the phone but after 20 minutes they just hung up on me I called back and after another 15 minutes a supervisor in on line solution Pamela said systems were down but she would call me once it was resolved. Of course she didn't and no way to get back to her as they won't you give their extensions. I emailed and the *** who responded said it would be in the store She doesn't seem to understand the word cancel either.
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