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With Official Company Response
Sears - Failure to Clean Ducts and Left House a Nasty Mess
My girlfriend moved in and was having issues with allergies. Knowing my ducts were very dirty, we called Sears to clean our ducts. They came out, I was present when they arrived and they explained how the system worked. They started to set up, and I had to return to...
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4 comments
Anonymous
#1252128

Sears does not have good service. I will never call them again for any home issues such as the one you have just described.

Your experience sounds pretty typical of Sears to me.

Sorry you had to go through that. I believe they contract all of their services out to other companies.

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Review
#337389 Review #337389 is a subjective opinion of poster.
Service
Sears Cleaning Service
Tags
  • customer service person

BOYCOTT SEARS / KMART

I purchased a generator from sears after the bad weather. The Generator was broken, Sears wanted to charge a 15% restocking fee, just 30 minutes after I purchased. To top it off they will not refund my money for 5 to 7 days. They have the generator and my money. The corporate and customer services told me there is nothing they can do. No lights, Almost lost all of the our food, and I'm out $700.00 until they feel like giving me back my money. BOYCOTT SEARS I WILL NEVER, EVER, PURCHASE ANYTHING FROM SEARS/KMART EVER AGAIN.
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1 comment
Anonymous
#528325

Arleen_0,

Please accept our apologies for the problems that have occurred with your generator. We can see what a terrible experience this has been for you and understand why you are so frustrated with us after purchasing a damaged generator and having to wait 5-7 days for your refund. We understand how inconvenient this situation must have been for you; causing you a significant amount of food loss and being without lights. We would like to work with you so that we may have a chance to rectify this situation. At your convenience please contact our office via email at SMAdvisor@searshc.com with your contact details (preferably a phone number) and a dedicated case manager will contact you directly. Also, in the email please provide your screen name (Arleen_0) you used to post to this site, for reference to your issue. We look forward to working with you soon.

Thank you,

Kiera J.

Social Media Moderator

Sears Social Media Support

Review
#337327 Review #337327 is a subjective opinion of poster.
With Official Company Response

Update by user Sep 04, 2012

Okay so sometime last week a Sears customer rep called my house, but I wasn\'t home to answer. They left a message saying that I would be receiving an electronic gift card through email. They said it would arrive in 3 business days, but it came the day after they...

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3 comments
SearsCares
Sears Response
#524856

To SandZofPersia92,

I am very concerned about what I’ve read here. I came across your post and wanted to reach out and offer our assistance. My name is Kiera and I am part of the Social Media Support Team at Sears. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at SMAdvisor@searshc.com so you don’t have to continue to be impacted by this. In the email, please provide a contact phone number as well as your screen name (SandZofPersia92) for reference to your post and we will contact you. We do look forward to speaking with you.

Thank you,

Kiera J.

Social Media Moderator

Sears Social Media Support

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Review
#336911 Review #336911 is a subjective opinion of poster.
my wife and i went there to buy a coffee make rand some clothing,.two slacks and a shirt.we found the coffe maker on the 2nd floor and and the clothes on the 3rd fl., so we went back too the 1 st floor to check out.,and the casher said we had to go back up something...
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1 comment
SearsCares
#524869

To Lpoulin,

My name is Kiera and I’m part of the Social Media Support Team at Sears. I would like to apologize for your recent retail experience at our store. I understand how inconvenient it is to be asked to pay for your merchandise at two different registers and we would like to speak to you in regards to this situation and offer our assistance. At your convenience, please contact my office via email at SMAdvisor@searshc.com, in the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Lpoulin) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Kiera J.

Senior Case Manager

Sears Social Media Support

Review
#336740 Review #336740 is a subjective opinion of poster.
Service
Sears Cashier
Loss
$80
With Official Company Response
I purchased a Kenmore refrigerator in October 2010 from Sears. I only just found out from the internet that my model was an LG made in Korea. I purchased the refrigerator because I have always trusted Sears. My refrigerator is not even 2 years old and I was told by...
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7 comments
Anonymous
#1351980

This post is quite ridiculous. LG makes some of the finest appliances out there.

There is no such thing as "Buy American". No one here makes a refrigerator.

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Review
#336703 Review #336703 is a subjective opinion of poster.
Loss
$1
With Official Company Response
Mine is a long story starting the purchase of over $10,000 of new appliances for a kitchen remodel. Out of 3 pieces purchased, 1 had to be replaced and 1 serviced within the first month. When I called to express my concern and ask that they extend the warranty - I...
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1 comment
SearsCares
Sears Response
#524944

To Sdp81,

I want to apologize for the disappointment you have experienced with us as a company. My name is Kiera and I’m part of the Social Media Support Team with Sears and we would like to address your concerns with your warranties and your price match for your gazebo. At your convenience, please contact my office via email at SMAdvisor@searshc.com. In the email, please provide a contact phone number and we will contact you directly. Also, in your email, please provide the screen name (Sdp81) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Kiera J.

Social Media Moderator

Sears Social Media Support

Review
#336309 Review #336309 is a subjective opinion of poster.
Service
Sears Delivery Service
Tags
  • Long story
With Official Company Response

Sears in Kalamazoo, Michigan - Bad sheets

I bought a Country Living sheet set. After one washing, there was a big tear in the pillowcase. I had not kept the receipt because I simply did not anticipate the need to return a sheet set. The store refused to take them back at even the lowest clearance price, or give me a store credit. I have had similar experiences at Sears, and will not be going back. In the past, I returned a toaster oven for repairs. After being told that the item was ready, I went to pick it up, and found that it still did not work.
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4 comments
Anonymous
#1012133

I have a set of sheets I purchased, washed them, put on bed and after laundering second time the sheets will NOT FIT the bed!! I have fought trying to put bottom one on a number of times with no luck!

Have not kept receipt either but will contact store as I probably used my Sears card. Will see how it goes!

Anonymous
#816772

I to bought a set of the same sheets and the bottom sheet has *** in it. *** of worn thin material, only this set is not even a year old.

I fellow the washing instruction. I paid about 80.00 for a king size set.

Anonymous
#790190

I bought an Egyptian cotton sheets set by Country Living about 4 months ago from Sears and I did not keep my receipt and the bottom sheet has a very thin spot at the foot, I paid around $80.00 for the set and thought they would last a long time. I have sheet that are over 20 years old and they are still good. Very dissappointed and will not buy any more

SearsCares
Sears Response
#522579

Dear Amarylis,

I am very sorry to hear about your pillowcases tearing after such a short amount of use. In addition, I would like to apologize for your recent experience at our store while trying to return your sheets and pillowcase. I can understand how frustrating this experience must have been for you. My name is Kiera and I work with the Sears Cares Team and we would like to assist you with this matter. At your convenience, please reach our offices via email at SMAdvisor@searshc.com. In the email please provide your contact information (preferably a contact phone number) and your screen name (Amarylis) for reference to your post and a Case Manager will contact you directly. We definitely look forward to working with you soon.

Thank you,

Kiera J.

Social Media Moderator

Sears Social Media Support

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Review
#335953 Review #335953 is a subjective opinion of poster.

Sears

This morally bankrupt store has the worse Loss and Prevention employees working for them. They falsely accused me of petty theft, when I always had the cosmetics in clear view and I never left the store with the items. I filed a complaint with the DA's office. This company has low sales and will inevitably go out of business along with Kmart. Sears is the worst store I have ever been to. The employees are nasty. *** stores like this one, always go out of business. Their stores are closing as we speak. I advise people to not shop at Sears.
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Review
#335828 Review #335828 is a subjective opinion of poster.

Sears in Somerville, Massachusetts - RUDE Delivery OBNOXIOUS Delivery BOY

I'm not going to go into my ENTIRE experience on this board. But I would like you all to reflect on WHY some of your customers have complained about your service delivery people.. Meet Tony from NH. I took this off his facebook page a few days ago.. since them he has removed the blog & put this up instead (Seems like "friends" is just a word now adays headed to the races with some people who actually are gonna be a blast) But here is his original post : About o im 21 i have my own apartment in seabrook i graduated the aggie in 09 i work for a delivery company for sears called exel i deliver large appliances all day from 6 till when ever we finish the money is good sears sucks i dont work for them so i can say that. the customers suck worse...DO NOT BUY *** THAT DOSENT FIT IN YOU *** HOUSE. measure everthing b4 you have something delivered theres nothing worse than delivering a 240lbs front loader washer up 2 flights of stairs only to bring it back down again. also never argue with a delivery man atleast not me i wont think twice to take your *** back and make you wait till it can be rescheduled i dont put up with bull ***. buuuuuut anyways yea lifes good jobs suck but hey $120 a day is worth it i think.I'm also the bassist in a band called the exits check out out on Facebook o Lives in Hampton, New Hampshire o Male This is his fb page : https://www.facebook.com/tony.eaton.106 if you scroll down you'll see where he talks about speeding through traffic & texting while driving too.. GREAT JOB in hiring Tony Excel.. and great job keeping this low life on your list of service delivery people sears. YUP .. Customer Service has taken a HUGE nose drive due to arrogant sniveling boys like Tony !
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13 comments
Anonymous
#601539

I know it says I'm posting from different location each timei have no clue whyon a side note I was a star delivery person I was the designated trainer for the region this was a case of an irate customer who thought they were going to intimidate me and I was not letting it happen so he was butt hurt and went snooping around online. I was also promoted not long after this situation but recently chose to quit to persue a more family oriented job.

Anonymous
#601534

I was actually bailing a friend out for drunk driving but assume what you will I don't have so much as a speeding ticket people just love to jumpto conclusions. Besides if I were arrested how could I use Facebook and even if I could why would I want to post that?

Anonymous
#594204

These people really are rude in Washington State too. At any rate I checked your delivery guys Facebook page too and also saw this "Tony Eaton was at Rockingham County Corrections and 4 other places" This means he's been to prison and Sears is sending him into your home.

That is a bit scary. Wonder what he was in for. Rape? Robbery?

Murder? Who knows?

they obviously will hire anyone for Sears deliver.

Anonymous
#989534
@Daniel

That just means he could have been visiting someone, wow you're quick to assume!

Anonymous
#538852

Hey buddy I don't know if you remember but i didn't get rude untilled you balled your fists and got pissy with me so I put your fridge back on my truck then the second time I was nice as could be and YOU flipped out and told me to quote 'get the *** ofr of my property' and thank you for sharing my Facebook with everyone expect to hear from my lawyer

Anonymous
#522498

:cry @ F@T@ZZ BRUCIEBOY BWAHAHAHAAAA

Anonymous
#522497

What's that ***? You're on here stalking me..

commenting on something I posted that WASN'T to you. You keep writting to me like you have no life of your own and making assumptions of who I am & what my relationship with Tony is. SO if you're NOT his lover maybe it's just that you WANT to be.. is THAT IT?

Are you JEALOUS??? awww .

Go *** it & get over it loser. No one cares :)

Anonymous
#522318

"OH WAIT! Are you Tony's lover?" You are the one with the obsession over Tony.

YOU were the one who went out and searched his Facebook profile. You are fuϲking pathetic by complaining to Sears about an employee's PERSONAL Facebook account, you ϲunt.

Anonymous
#521823

LMFAO.. only creeper on here is you Brucie :P

Go on and prove that last statement..

would love to hear this one. What's it to you anyway?

OH WAIT! Are you Tony's lover?

Anonymous
#521822

LMFAO.. only creeper on here is you Brucie :P

Go on and prove that last statement..

would love to hear this one. What's it to you anyway?

OH WAIT! Are you Tony's lover?

Anonymous
#521743

No...You went out and searched him on Facebook. That makes you a creeper.

Anonymous
#521582

He SAID them to me, SO WHY don't you follow your OWN ADVICE *LiL* bruce

Anonymous
#521498

Unless "Tony" posted these things on the clock and/or he said these things to you, it's none of your fuϲking business you busybody. Do the world a favor - pull your fuϲking lip over your fuϲking head and swallow.

Anonymous
#594204

These people really are rude in Washington State too. At any rate I checked your delivery guys Facebook page too and also saw this "Tony Eaton was at Rockingham County Corrections and 4 other places" This means he's been to prison and Sears is sending him into your home.

That is a bit scary. Wonder what he was in for. Rape? Robbery?

Murder? Who knows?

they obviously will hire anyone for Sears deliver.

Anonymous
#989534
@Daniel

That just means he could have been visiting someone, wow you're quick to assume!

Anonymous
#538852

Hey buddy I don't know if you remember but i didn't get rude untilled you balled your fists and got pissy with me so I put your fridge back on my truck then the second time I was nice as could be and YOU flipped out and told me to quote 'get the *** ofr of my property' and thank you for sharing my Facebook with everyone expect to hear from my lawyer

Anonymous
#522498

:cry @ F@T@ZZ BRUCIEBOY BWAHAHAHAAAA

Anonymous
#522497

What's that ***? You're on here stalking me..

commenting on something I posted that WASN'T to you. You keep writting to me like you have no life of your own and making assumptions of who I am & what my relationship with Tony is. SO if you're NOT his lover maybe it's just that you WANT to be.. is THAT IT?

Are you JEALOUS??? awww .

Go *** it & get over it loser. No one cares :)

Anonymous
#522318

"OH WAIT! Are you Tony's lover?" You are the one with the obsession over Tony.

YOU were the one who went out and searched his Facebook profile. You are fuϲking pathetic by complaining to Sears about an employee's PERSONAL Facebook account, you ϲunt.

Anonymous
#521823

LMFAO.. only creeper on here is you Brucie :P

Go on and prove that last statement..

would love to hear this one. What's it to you anyway?

OH WAIT! Are you Tony's lover?

Anonymous
#521822

LMFAO.. only creeper on here is you Brucie :P

Go on and prove that last statement..

would love to hear this one. What's it to you anyway?

OH WAIT! Are you Tony's lover?

Anonymous
#521743

No...You went out and searched him on Facebook. That makes you a creeper.

Anonymous
#521582

He SAID them to me, SO WHY don't you follow your OWN ADVICE *LiL* bruce

Anonymous
#521498

Unless "Tony" posted these things on the clock and/or he said these things to you, it's none of your fuϲking business you busybody. Do the world a favor - pull your fuϲking lip over your fuϲking head and swallow.

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Review
#335653 Review #335653 is a subjective opinion of poster.
Service
Sears Delivery Service
Tags
  • Great job
With Official Company Response

Sears lied to us about delivery

After spending over an hour on the phone and paying extra money for Saturday delivery, my wife was informed by the installation company that Saturdy was not available. When my wife called Sears back and tried to get the issue rsolved she ran into a stone wall. No one could help her resolve the problem. They just wanted her to do a survey on their customer service. She finally asked for a supervisor, she was transferred to some *** in India who could not help but insisted she answer a customer survey! No attmpt to help! They have no clue!!
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1 comment
SearsCares
Sears Response
#521378

To Saturday Installation,

My name is Kiera and I’m part of the Sears Cares Team. I understand how disappointing it is to expect for your merchandise to be installed on Saturday only to be let down and told otherwise. In addition, I would like to apologize for the poor customer service that you received via phone. At your convenience, please contact my office via email at SMAdvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the merchandise was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Saturday Installation) which I have created for you, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Kiera J.

Senior Case Manager

Sears Social Media Support

Review
#335527 Review #335527 is a subjective opinion of poster.
Service
Sears Delivery Service
Tags
  • extra money