Sears
Reviews and Complaints
Sears sent un-solicited master card to us
So frustated I could cry
Bathroom remodel
March 3 th I called sears to come out and give me a quote on a remodel we signed papers and that night I realized that I wanted to cancel I called and called and no one called me back ,I assumed that they got the message well 4 weeks go by and I received a called that all the supplies were here and they wanted to come and start the project. I'm handicapped and didn't realize that I had to fax the cancellation to them...they could have called me and said "I understand this is the process to cancel but no and they also said that if I cancell now I would be sued .
Well I thought if I am gonna have to pay for this anyway might as well go through with it.Well it's the first week of July and the project is not even half way done and I share my bathroom withmy room mate which is not what I wanted to happen. I have lost my faith in sears and the reps that they send out.We had one flood because of them and 2 bathtubs onewas replaced because it was fiberglass and should have been steal.We had to have the walls knocked out because the air unit started leaking all over the place. Its been a nightmare and they want me to pay for all ths hassel.I can't afford a lawyer but I wish .......every time I walkby the bathroom I get so disapointed and Sears just waits for us to call them .
We have not raised our voices at them and have been super nice. I'm not gonna let sears give me a heart attack,just wish they would finish and leave me alone Ron
Billing and Customer Service
Horrible Customer Service
I ordered a Mattress/Box Spring/Frame on February 20th from Sears.com.
Sears told me 3/2/2011 they were going to deliver.
3/2/2011 - Attempt #1-took the day off and got a call at 12PM telling me the furniture never arrived to the warehouse. I said okay and called customer support. What a mess.. I got to a manager that barely spoke English and told me to allow them one more try. I agreed.
3/11/2011 - Attempt #2- took the day off. Got a time slot of 8-10. 10:30AM they show up with a King Mattress (Correct), Queen Mattress (Incorrect) and a twin bed frame! (Incorrect). I called angry to customer support and got the run around. They said there was an issue on the order and they needed to cancel this one and recharge my CC another 1K. So at this point I have two charges for 1k on my CC with no Bed.
3/21/2011 - Attempt #3 - this time they show up with a queen mattress and two frames. I cancelled the order immediately and was told I would get a refund "soon". I still had the original $1k charge. To this day, I still have the charges on my CC and battle daily to Customer Service.
What the *** did I do to deserve this.
Sears Warranty - they're not honoring it
Horrible Service
Sears Repair service
Dont use Sears for anything with sub-contractors
Bent over the barrel at sears
Sears/online
No carpet to test vacuum cleaner in store.
Beware of sears service installers & poor customer service
Sears.com worst customer Service ever!
Sears can't deliver a working range.
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To Valued Sears Customer,
I'm sorry for the frustration and for any way that this incident has harmed your credit. We are happy to help you straighten this out with Citibank. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@***.com. Please send us an email providing a contact phone number and we will call you directly. Also, in your email please provide the following screen name, which I created for you, (Unsol0606) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support