Sears
Reviews and Complaints
www.sears.com
jackie b Dnq
Seattle, Washington
Affirmation Agreement with Sears
When I divorce I had to sign an AFFIRMATION AGREEMENT with Sears for three years.(effective from 1993 to 1996) FOR APPROX. $2,465.00 WHICH WAS HALF THAT MY HUSBAND AND I OWED AT THE TIME. I PAID IT OFF IN THAT THREE YEAR PERIOD. THEN THEY RE BILLED ME AGAIN FOR THE SAME AMOUNT. THEY KEPT IT UP TIL 2002.(AFTER THREATS FROM SEARS EMPLOYEES TO PAY MY ACCOUNT I TOLD THEM " NEVER TO CALL ME AGAIN AND I HAVE PAID YOU OFF ONCE AND WILL NOT PAY YOU PAY YOU AGAIN." I HAVE CHECKED MY CREDIT AND SEARS WAS WRITTEN OFF BACK THEN.. NOW SEARS HAS HIRED RECOVER PORTFOLIO TO COLLECT THIS SAME BILL AS OF 2/28/11; WHY NOW AGAIN AFTER ALL THESE YEARS???? I HAVE PAPER WORK BUT THEY DO NOT EXCEPT IT!! WHY SHOULD I RE PAY SOMETHING OVER AND OVER AGAIN THAT I DO NOT OWE???? WHERE'S THE LAW TO PROTECT SOMEONE LIKE ME?????? MY EX-HUSBAND IS NOW DEAD AND MY HUSBAND IS ALSO GONE AS OF 2003. WHEN DOES IT STOP????? AND TODAY I RECEIVE ANOTHER PHONE 3/9/11 CALL FROM SOME ATTORNEY A ROSS GELFAND FROM GEORGIA... I DO NOT KNOW HIM; SO I TOOK A MESSAGE THIS AM WHAT THE *** IS GOING ON HERE????
Loss:
$1
1 comment
Anonymous
Brecksville, Ohio
Manager Hiding Something
A week ago two sears employees were approached by a customer from outside the store an said he found a pouch he thought was a purse, then he left. In turning the pouch into the store mgr. it was discovered that a LARGE sum of money was in the pouch, which was a down payment for a house. The person came in the next day to claim it, mgr took full credit and refused a reward. She would not even tell sears corp, said she wanted it kept low key. She is hiding something. The male employee was threatened with his job if he said anything.
aaronellisor E
Du Bois, Pennsylvania
Sears delivery and installation dept are full of liars
sears is full of ***. Â my second major purchase from Sears in the past year and they FAIL to deliver without even giving me a call. Â they should fire EVERYONE in delivery AND installation. Â Once I track them down they tell me they will call me back in 15 minutes. Â what a crock of ***!!!!!! Â In two days of me calling and tracking the dispatch petson tells me the installers told them that were not getting paid enough and refused to do the work. bottom line.... Sears is full of employees and contractors without an ounce of integrity. my last experience was also a no show even after they called to confirm!
3 comments
Anonymous
Medford, Oklahoma
Sears Home Services HVAC
Sears Home Services was the first company to respond and show up to give bids on a new A/C & Heating System for my house. Price from Sears for a Carrier 3.5 Ton unit installed was $11,823 dollars without tax. The same Carrier unit was priced to me by other HVAC companies at HALF that price. Other units from Payne and Fridigaire were quoted by other reputable dealers at less than half for a larger unit. So for some reason Sears thinks you should get pay around $6000 dollars more than you have too. This make me rethink any purchases i may make in the future with Sears.
3 comments
Ray K Jij
Providence, Rhode Island
Sears Applicances, Kenmore Elite White Glass Cooktop Slide-in Range
I purchase a Kenmore Elite White Electric Slide-in Range, the ceramic cook top gets discolored from the underside and never should, now it has black rings showing through a white glass cook top and looks awful. I had it replaced once for Warranty and it discolored again. This would cost $500.00 to fix it. Sears won't warranty it any more. I would never buy this stove again. I hear, after I purchased it, that this happen to others with the same stove. The run around I got today to even get some answers from there customer solutions department was even more frustrating the the going to a motor vehicle's department.
1 comment
Anonymous
Glassboro, New Jersey
Sears didn't honor price sign
Was shopping in a Sears store when I saw a big yellow sign that said clearance. I browsed through the items & found several items I could actually use & buy at good price. So after waiting for the cashier to fiddle on her cash register she's says she can't get the item or price to come up in the register. After 5 minutes of messing around with the register she calls a supervisor. The supervisor tells her she's not allowed to sell me the item and races to remove them from the rack. I asked with the price and the item numbers on the price tag she said she still can't sell me the item. I found it rude & ignorant of Sears and the cashier to not honor the price and try to 'cover up' it up like nothing happend almost running me over to get the merchandise off the rack.
Loss:
$2
1 comment
BoltonMA C
South Lancaster, Massachusetts
Dont go to Sears in Marlboro MA for anything
I have gone to Sears a few times for an oil change - no biggie, they seem to do okay, though it takes forever. Today though - I called to see if there would be much of a wait. Nope come on in, should be fine. Okay! 45 minutes later my car is still sitting, nobody has gone near it, though a few employees are milling around, doing nothing. Okay. I finally go up to one of them (skinny mean looking punky kid) and say Excuse me, I wonder if you could tell me when my car would be worked on, its been almost 50 minutes and nobody has touched it. "People are busy" he says. I say, kiddingly, "well you dont look busy" He says "I am on my break. Is that okay with you?" "Oh thats okay I say" and turn to leave, I look back and he goes "Okay? Is that okay with you???". I go into the waiting room, still nobody has touched my car. I am watching Oprah on the TV, when an employee comes in, changes the channel - I said, excuse me I'm watching that. Gives me a look, continues to watch, then walks away without changing the channel back. Okay, so now Im even more irritated - as I see this kid, who has been there since I got there, go to my car, read the instructions, like 3 times, sloooowly slooowly opens the door, gets in, looks at me, smirks and goes to open the hood. That was it. I went into the service area, said to one of the many standing around - they barely turn their heads - I want to stop the work on my car now. I am leaving. Nobody says whats wrong, is anything we can do, etc - they back my car out, I am outside waiting; Mr Slow man drives out, gets out of my car, leaves the door open, and walks away. Never again will I go to this place. Rick, Tom and all of them are ridiculous - when I first got there Rick tells me my tires may not make inspection. Im there for an oil change - dont I want to buy tires? No, oil change. Want the high mileage oil? NO, just a regular oil change. Glad I left - and will never be back.
heatherientile I
Cleveland, Ohio
Amazing mop!
I recently purchased a Magicloth mop from Sears. Its another form of a Shamwow. I thought the commercials were always kinda dumb but it was a really good price and I kept breaking the cheapy mops so I got it. My basement recently flooded and that mop has turned put to be an amazing investment!!! I probably would have spent twice as long trying to clean up all the water with a regular mop and towels!The best 20 I have ever spent! I soaked up tons of water and was super easy to use just like the commercials show!! I plan on getting one for all my family for christmas presents and will tell everyone I know about it!
2 comments
DoriR R
Carlisle, Pennsylvania
Sears has zero customer service
Do NOT purchase a Sears appliance or extended service warranty, it is not worth the paper its printed on.. We have a piece of garbge washer that has been nothing but trouble since day 1. Leaks ( upstairs laundry ) cycles dont work right. Sears has replaced multiple parts, multiple times ( after waiting a month for a service tech to show up , if at all) and refuses to replace this lemon no matter what. Filed a complaint with the BBB and contacted local media to investigate.. Stay away from Sears! Go to any other store , like Home Depot or Lowes. This review written much is nicer then it should be.
Loss:
$500
wasacustomerservicerep S
Southington, Connecticut
Installation, cust. service
installation of stove done improperly. servicemen sent back to do the job right said that hanging wires left by the first installers could've caused 'explosion'. they didn't unwrap the racks inside like they're supposed to, and they didn't check to see if the stove worked before they left. i had no stove for 4 days. told them very clearly that i wouldn't be home at a specific time...that's when they sent people out also installation of bosch dishwasher done improperly. certified bosch tech. said the sears installers had crushed the water hose. customer service is incompetent, and they use another company for installs
2 comments
Mary Laq
Toronto, Ontario
Sears - outlet merchandise is used unfixed junk
Sears outlet sells broken down used appliances that do not work. They are not scratch and dent stuff but returned product that their incompetent service people were unable to fix. They will sell it to you without refurbishment - so now you can go through the same thing the original customer did. If you do not buy that add on insurance they will charge you to fix an appliance that they know does not work at the time of the sale to you. If you have been victim by Sears Outlet appliances then call or write MARKETPLACE CBC so that they can get this out. Perhaps if there is enough people we can start a class action against them - punitive damages extra. We must ensure that Sears will not be allowed to victimize anyone else with these illegal practices.
2 comments
William m Uhk
Washington, District Of Columbia
Will not show up to fix dryer
Spent $1000 on dyer paid for extra coverage,but they just don't have time to come fix.All they have to say is I am sorry.Didn't pay that much to have to take my clothes somewhere and pay to dry them!!!!They have changed time,ever couple of days,This time it will be ANOTHER MONTHIt seems that you would want to keep people coming back to buy more.GUESS NOTMaybe they have enough money don't need anymore,but there are other places to buy what I need,and thats where I'll be shopping,NOT AT SEARS
1 comment
EmployeeOfTheMonth R
Tucson, Arizona
Sears is a money hungry corrupted business!
I was a worker for Sears in Tucson AZ for almost 2 years. All they cared about was their credit card applications. No one ever said anything about to make sure you have good customer service. It was everyday "how many credit apps or WOWS do you have?" We had to get 1 credit card application for each 25 customers. Although even when we did that we still had to hear "why don't you have more!!" Completely Money Hungry!! I was fired for not having enough credit card applications. But others got to stay and were rewarded for their goals. Although the "top sellers" spoke Spanish to the Spanish customers and did false applications but it went good towards the company so that certain sears turned their heads the other way. Employees also tricked and connived elderly people to fill out the applications and management looked the other way. I think Sears in Tucson AZ at Park Place Mall should go under investigation for their illegal and wrongful acts.
2 comments
MsCommunication
North York, Ontario
Complete Dissatisfaction with Sears home repair
To begin, I purchased a front loading washing Machine in February of this year. The delivery of the appliance was just as painful as this entire process has been. We waited over a month for it to finally be delivered after having at least 3 delivery calls – each of which only had 2 delivery guys and it was determined after the first visit that 3 would be required. After several phone calls, I was told that the next delivery would have 3 people; this did not happen again and again. In this situation, I had taken 2 days off work – both of which were a complete waste of my time and money. However, this was several months ago and I was just happy that it had finally been delivered and I had hoped this would be the end of this horrible experience. Unfortunately, this was not so. The washing machine stopped spinning and draining and required service. I first contacted Sears on November 1, 2010 to request a service call for the repair. During that initial phone call, I dealt with a customer service representative who was not listening and not answering my questions. The conversation was confusing and he explained that the model number did not match his records, yet continued to take my information. When I asked for further information, he ignored me and began reading some kind of script that did not make any sense. I gave the address several times and he confirmed that we would have service on Friday, November 5th. I received a call on Thursday indicating that the Technician would be there between 12-4. I received a voicemail on Friday where a Technician said he was on his way. Two hours later, the Technician was not there. I called and confirmed information and was told that somebody would contact me within a half an hour with further information. An hour later, I still did not hear from anybody so I called back. I was told by the Representative that the postal code and/or street name did not match the address so the call was cancelled. It is frustrating as to why this was not clarified the first time I called to inquire and even more frustrating that two numbers were provided and the other number was not even attempted to inform us of the situation. As it was now Friday evening and I was extremely frustrated, I was no longer able to deal with this situation. On Saturday morning, I decided to call again and hopefully work with the Representative calmly to have this situation resolved. I spoke with a very qualified and professional representative. She apologized and indicated that she would cancel the original service order to create another one with the correct address. She explained that there would be an Emergency put on the service order and we would receive a call within 2 hours to confirm a time and service within 24 hours. We did receive a call about 2.5 hours later indicating that the Technicians were busy and they would be there on Tuesday (she was also less than apologetic for the fact that this was already promised and they would not be able to live up to this promise). This is more than inconvenient as I had already taken a day off on Friday only to be disappointed. Also I was extremely disappointed to be told that service would happen within 24 hours...which again did not. I called again yesterday (and again, not a very friendly representative) and the service call was confirmed for that evening between 5 PM and 8 PM. And to my surprise, they did come at approximately 7 PM. Upon arrival, he indicated that it is a Front Loading Washing Machine and would need a 2nd person to assist as he couldn't do it on his own!! ARE YOU KIDDING ME?! Is there any particular reason that the CSR would not have thought of that when booking the service, considering they had the model number and serial number and knew exactly what model it was?! So it was again, a complete waste of my time! It has now been scheduled again for this weekend! The representative today apologized, although at no point has anybody made an attempt to compensate and/or sincerely understand the annoyance and impact this has had! Regardless of whether the washing machine is now repaired on Saturday, the whole experience has been annoying, inconvenient and frustrating. For a Company who says their Values include "Focusing on the Customer" I have to tell you that this experience does not demonstrate that the Company and Employees live by the Values. I have told my co-workers, friends and family and I am strongly encouraging all to NEVER purchase anything from Sears again. I am looking for a Coffee Maker and I will go anywhere but Sears!!
Loss:
$800
2 comments
Link Bod
Baltimore, Maryland
Sears poor customer service
Bought a Kenmore Oasis in Jan. 2008 with a 5yr. repair warranty. Washer broke for the third time . Called the service dept.today. Their best response time is 8 days away. After the problem is diagnosed and a part is needed it will take another week to finally get it fixed. We have bought and owned Sears products for many years and their service was great. Sears service anymore is terrible. Your best bet is not to buy their products or their warranties. You can get better service from other companies. I know that I will not buy anything from them.
2 comments
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Do NOT pay anyone any money and do not believe the attorney is actually a true & good attorney. Many companies will buy old debts, even paid off ones and then try to scare people into paying them off again.
It is a scam! If you are only receiving phone calls on this issue, you ask them to send you the actual paperwork regarding the debt,etc and they have 30 days to do so. Chances are the minute you tell them to send you documentation, they will hang up on you. We have had this happen to us in the past.
Plus check your state's statute of limitations on collections - you're likely way past it and they can no longer try to collect. Also make sure you keep that paperwork stating the debt is repaid. Do NOT let them scare you with phone calls.
Demand they registered mail you documentation regarding this situation - if they actually DO mail it to you, I recommend taking it to a lawyer and verifying what they are doing is lawful. Good luck.