jackie b Dnq
map-marker Seattle, Washington

Affirmation Agreement with Sears

When I divorce I had to sign an AFFIRMATION AGREEMENT with Sears for three years.(effective from 1993 to 1996) FOR APPROX. $2,465.00 WHICH WAS HALF THAT MY HUSBAND AND I OWED AT THE TIME. I PAID IT OFF IN THAT THREE YEAR PERIOD. THEN THEY RE BILLED ME AGAIN FOR THE SAME AMOUNT. THEY KEPT IT UP TIL 2002.(AFTER THREATS FROM SEARS EMPLOYEES TO PAY MY ACCOUNT I TOLD THEM " NEVER TO CALL ME AGAIN AND I HAVE PAID YOU OFF ONCE AND WILL NOT PAY YOU PAY YOU AGAIN." I HAVE CHECKED MY CREDIT AND SEARS WAS WRITTEN OFF BACK THEN.. NOW SEARS HAS HIRED RECOVER PORTFOLIO TO COLLECT THIS SAME BILL AS OF 2/28/11; WHY NOW AGAIN AFTER ALL THESE YEARS???? I HAVE PAPER WORK BUT THEY DO NOT EXCEPT IT!! WHY SHOULD I RE PAY SOMETHING OVER AND OVER AGAIN THAT I DO NOT OWE???? WHERE'S THE LAW TO PROTECT SOMEONE LIKE ME?????? MY EX-HUSBAND IS NOW DEAD AND MY HUSBAND IS ALSO GONE AS OF 2003. WHEN DOES IT STOP????? AND TODAY I RECEIVE ANOTHER PHONE 3/9/11 CALL FROM SOME ATTORNEY A ROSS GELFAND FROM GEORGIA... I DO NOT KNOW HIM; SO I TOOK A MESSAGE THIS AM WHAT THE *** IS GOING ON HERE????
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Loss:
$1
1 comment
Guest

Do NOT pay anyone any money and do not believe the attorney is actually a true & good attorney. Many companies will buy old debts, even paid off ones and then try to scare people into paying them off again.

It is a scam! If you are only receiving phone calls on this issue, you ask them to send you the actual paperwork regarding the debt,etc and they have 30 days to do so. Chances are the minute you tell them to send you documentation, they will hang up on you. We have had this happen to us in the past.

Plus check your state's statute of limitations on collections - you're likely way past it and they can no longer try to collect. Also make sure you keep that paperwork stating the debt is repaid. Do NOT let them scare you with phone calls.

Demand they registered mail you documentation regarding this situation - if they actually DO mail it to you, I recommend taking it to a lawyer and verifying what they are doing is lawful. Good luck.

Anonymous
map-marker Brecksville, Ohio

Manager Hiding Something

A week ago two sears employees were approached by a customer from outside the store an said he found a pouch he thought was a purse, then he left. In turning the pouch into the store mgr. it was discovered that a LARGE sum of money was in the pouch, which was a down payment for a house. The person came in the next day to claim it, mgr took full credit and refused a reward. She would not even tell sears corp, said she wanted it kept low key. She is hiding something. The male employee was threatened with his job if he said anything.
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aaronellisor E
map-marker Du Bois, Pennsylvania

Sears delivery and installation dept are full of liars

sears is full of ***.  my second major purchase from Sears in the past year and they FAIL to deliver without even giving me a call.  they should fire EVERYONE in delivery AND installation.   Once I track them down they tell me they will call me back in 15 minutes.  what a crock of ***!!!!!!  In two days of me calling and tracking the dispatch petson tells me the installers told them that were not getting paid enough and refused to do the work. bottom line.... Sears is full of employees and contractors without an ounce of integrity. my last experience was also a no show even after they called to confirm!
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3 comments
Guest

I agree 100%. Sears completely missed an installation appointment to install a new dishwasher - not only no show but no call.

When you call "customer service" to report it they don't believe you - "are you sure you didn't hear the pnone ring!!!!" Then they reschedule and show up without the dishwasher. I remember when Sears was a fine company which shows my long-term memory must be good.

Guest

Absolute dead-on accurate opinion. I have been trying to get a gazebo installed since last August.

It's been scheduled 4 times and they have blown it every time. I called on a Tuesday to verify an install on Sat. Was assured that every thing was set. Sure enough cone Sat.

They can't find any record of installation request.

As the previous person experienced the contractor Nd sears were arguing over the phone about rates and codes, while I Am on the phone with them!

. Sears is out of control and dishonest with customers.

Still haven't received the phone call I was guaranteed would happen.

Guest

Your are right = the installation department at SEARS is the worst- After several letters/complaints etc. about poor install on my wall oven I got approval to hire my own person and they reimbursed me.

This was done through their social media complaint department.

With all the people out of work you would think they might care about their jobs. Go figure.

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Anonymous
map-marker Medford, Oklahoma

Sears Home Services HVAC

Sears Home Services was the first company to respond and show up to give bids on a new A/C & Heating System for my house. Price from Sears for a Carrier 3.5 Ton unit installed was $11,823 dollars without tax. The same Carrier unit was priced to me by other HVAC companies at HALF that price. Other units from Payne and Fridigaire were quoted by other reputable dealers at less than half for a larger unit. So for some reason Sears thinks you should get pay around $6000 dollars more than you have too. This make me rethink any purchases i may make in the future with Sears.
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3 comments
Guest

What was the Seer rating and was it an apples to apples comparison? Many HVAC companies will sell you the same size unit that was originally installed; despite the contractor buying units in bulk to receive a discount.

A load test is extremely important to determine the proper unit for your home; did Sears or anyone else offer to perform that service (it's normally about $200)?

Guest

I've sold HVAC systems for about 18 years, and I can say that a Carrier heating & cooling system, properly installed, could easily run $11k. Carrier are the Big Boys, and their high end models are the gold standard.

And Payne costs less because Payne is poorly made; can't speak to Frigidaire.

Guest

I also had the same experience with Sears Home Services. They made me feel like we were getting *** for the price we were quoted, and quoted are you going to trust your family with that?

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Ray K Jij
map-marker Providence, Rhode Island

Sears Applicances, Kenmore Elite White Glass Cooktop Slide-in Range

I purchase a Kenmore Elite White Electric Slide-in Range, the ceramic cook top gets discolored from the underside and never should, now it has black rings showing through a white glass cook top and looks awful. I had it replaced once for Warranty and it discolored again. This would cost $500.00 to fix it. Sears won't warranty it any more. I would never buy this stove again. I hear, after I purchased it, that this happen to others with the same stove. The run around I got today to even get some answers from there customer solutions department was even more frustrating the the going to a motor vehicle's department.
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1 comment
Guest

To Mr. Ray Kluglein, We are sorry to hear about the problems you experienced with your cook top.

We can only imagine the frustration this experience has caused you. We would l appreciate the opportunity to speak to you. My name is Dianne and I work for the Sears Cares Team. We are a single point of contact for problem resolution within Sears Corporate.

One of our dedicated and personal case managers would oversee your case from start to finish. At your convenience, please contact our office at smsupport@***.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email.

In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Ray Kluglein) for reference to your issue and we do look forward to talking to you soon.Thank you,Dianne D.Sears Cares Team

Anonymous
map-marker Glassboro, New Jersey

Sears didn't honor price sign

Was shopping in a Sears store when I saw a big yellow sign that said clearance. I browsed through the items & found several items I could actually use & buy at good price. So after waiting for the cashier to fiddle on her cash register she's says she can't get the item or price to come up in the register. After 5 minutes of messing around with the register she calls a supervisor. The supervisor tells her she's not allowed to sell me the item and races to remove them from the rack. I asked with the price and the item numbers on the price tag she said she still can't sell me the item. I found it rude & ignorant of Sears and the cashier to not honor the price and try to 'cover up' it up like nothing happend almost running me over to get the merchandise off the rack.
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Loss:
$2
1 comment
Guest

If they were taking the items off the rack then that meant there was a problem with the items. And they were not allowed to be sold.

When that happens with items the register will prevent the sale from going through.

The cashier should of explained that to you and if not them then the Manager should of. Its not that they were trying to not honor the price sign it was that there is a problem with the item(s) and they could not be sold.

BoltonMA C
map-marker South Lancaster, Massachusetts

Dont go to Sears in Marlboro MA for anything

I have gone to Sears a few times for an oil change - no biggie, they seem to do okay, though it takes forever. Today though - I called to see if there would be much of a wait. Nope come on in, should be fine. Okay! 45 minutes later my car is still sitting, nobody has gone near it, though a few employees are milling around, doing nothing. Okay. I finally go up to one of them (skinny mean looking punky kid) and say Excuse me, I wonder if you could tell me when my car would be worked on, its been almost 50 minutes and nobody has touched it. "People are busy" he says. I say, kiddingly, "well you dont look busy" He says "I am on my break. Is that okay with you?" "Oh thats okay I say" and turn to leave, I look back and he goes "Okay? Is that okay with you???". I go into the waiting room, still nobody has touched my car. I am watching Oprah on the TV, when an employee comes in, changes the channel - I said, excuse me I'm watching that. Gives me a look, continues to watch, then walks away without changing the channel back. Okay, so now Im even more irritated - as I see this kid, who has been there since I got there, go to my car, read the instructions, like 3 times, sloooowly slooowly opens the door, gets in, looks at me, smirks and goes to open the hood. That was it. I went into the service area, said to one of the many standing around - they barely turn their heads - I want to stop the work on my car now. I am leaving. Nobody says whats wrong, is anything we can do, etc - they back my car out, I am outside waiting; Mr Slow man drives out, gets out of my car, leaves the door open, and walks away. Never again will I go to this place. Rick, Tom and all of them are ridiculous - when I first got there Rick tells me my tires may not make inspection. Im there for an oil change - dont I want to buy tires? No, oil change. Want the high mileage oil? NO, just a regular oil change. Glad I left - and will never be back.
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heatherientile I
map-marker Cleveland, Ohio

Amazing mop!

I recently purchased a Magicloth mop from Sears. Its another form of a Shamwow. I thought the commercials were always kinda dumb but it was a really good price and I kept breaking the cheapy mops so I got it. My basement recently flooded and that mop has turned put to be an amazing investment!!! I probably would have spent twice as long trying to clean up all the water with a regular mop and towels!The best 20 I have ever spent! I soaked up tons of water and was super easy to use just like the commercials show!! I plan on getting one for all my family for christmas presents and will tell everyone I know about it!
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2 comments
Guest

Just bought this mop and mine doesn't work either. My floor is still soaking wet.

Didn't squeeze all the water out after wringing. Very disappointed!

Guest

I bought one of the magiccloth Mops because it was “free” when you purchased the chamoises for $21.95 at another wholesale place “B.J’s”. The mop stinks!

It does not work.

I tried cleaning my bathroom floor. I couldn’t get it to wring out the water properly and all it did was push the dirt around.

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DoriR R
map-marker Carlisle, Pennsylvania

Sears has zero customer service

Do NOT purchase a Sears appliance or extended service warranty, it is not worth the paper its printed on.. We have a piece of garbge washer that has been nothing but trouble since day 1. Leaks ( upstairs laundry ) cycles dont work right. Sears has replaced multiple parts, multiple times ( after waiting a month for a service tech to show up , if at all) and refuses to replace this lemon no matter what. Filed a complaint with the BBB and contacted local media to investigate.. Stay away from Sears! Go to any other store , like Home Depot or Lowes. This review written much is nicer then it should be.
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Loss:
$500
wasacustomerservicerep S
map-marker Southington, Connecticut

Installation, cust. service

installation of stove done improperly. servicemen sent back to do the job right said that hanging wires left by the first installers could've caused 'explosion'. they didn't unwrap the racks inside like they're supposed to, and they didn't check to see if the stove worked before they left. i had no stove for 4 days. told them very clearly that i wouldn't be home at a specific time...that's when they sent people out also installation of bosch dishwasher done improperly. certified bosch tech. said the sears installers had crushed the water hose. customer service is incompetent, and they use another company for installs
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2 comments
Guest

Sears Fan - you must work for Sears, or be paid by Sears. What you say just isn't true.

My experience is that Sears is incompetent. Let's leave it at that.

Guest

Clearly there was some mis-communication with the install service person that was setup to do your install as far as a set time was concerned. That is un-fortunate and must have been a mistake.

Sears as alot of major retailers contract out certified service techs.

If for some reason there was a issue with the first service tech I hope that you reported that because I know Sears cares and would want to make sure all service techs represent there company in a positive way and are able to do the job right the first time. I am sure if your report your concerns to Sears Install Customer service they will value your feedback.

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Mary Laq
map-marker Toronto, Ontario

Sears - outlet merchandise is used unfixed junk

Sears outlet sells broken down used appliances that do not work. They are not scratch and dent stuff but returned product that their incompetent service people were unable to fix. They will sell it to you without refurbishment - so now you can go through the same thing the original customer did. If you do not buy that add on insurance they will charge you to fix an appliance that they know does not work at the time of the sale to you. If you have been victim by Sears Outlet appliances then call or write MARKETPLACE CBC so that they can get this out. Perhaps if there is enough people we can start a class action against them - punitive damages extra. We must ensure that Sears will not be allowed to victimize anyone else with these illegal practices.
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2 comments
Guest

Unfortunately, some machines have defects and the chances are higher on the outlet since the machines have been transported from location to location and some have been previously returned. Central delivery performs a terrible job, along with their management, which are NEVER NEVER available!

If they damage any machines, the store needs to take care of the issue even though central delivery were the ones who damaged it (they don't compensate for it) and the sales associates lose the sale and comission, which is already so low.

Since it's a contract we can't replace the delivery for a local company more competent and that actually cares.IF YOU CAN AVOID USING DELIVERY YOU WILL BE BETTER OFF!

However, regarding the stores, there are also great deals on new mechandize with dents, I worked on one of these stores and know you can find amazing refrigerators for up to 50% off. For the best buy, go for ITEMS MARKED AS NEW, you can usually tell by looking at them or smelling inside.

My family and I have purchased several items from the Outlets and so far it's been years with no issues, from refrigerators to laundry.

Guest

This is not true in the store where i'm from we have purchased washer and dryer 1 kenmore the other maytag had dents on sides of both ( could of cared less) but i've had them close to 10 years now

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William m Uhk
map-marker Washington, District Of Columbia

Will not show up to fix dryer

Spent $1000 on dyer paid for extra coverage,but they just don't have time to come fix.All they have to say is I am sorry.Didn't pay that much to have to take my clothes somewhere and pay to dry them!!!!They have changed time,ever couple of days,This time it will be ANOTHER MONTHIt seems that you would want to keep people coming back to buy more.GUESS NOTMaybe they have enough money don't need anymore,but there are other places to buy what I need,and thats where I'll be shopping,NOT AT SEARS
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1 comment
Guest

Dear Mr. William mad,

We are sorry to hear about the problems that you are experiencing with your dryer. I can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. My name is Dianne and I work for the Sears Cares Team. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@***.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (William mad) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Dianne D.

Sears Cares Team

EmployeeOfTheMonth R
map-marker Tucson, Arizona

Sears is a money hungry corrupted business!

I was a worker for Sears in Tucson AZ for almost 2 years. All they cared about was their credit card applications. No one ever said anything about to make sure you have good customer service. It was everyday "how many credit apps or WOWS do you have?" We had to get 1 credit card application for each 25 customers. Although even when we did that we still had to hear "why don't you have more!!" Completely Money Hungry!! I was fired for not having enough credit card applications. But others got to stay and were rewarded for their goals. Although the "top sellers" spoke Spanish to the Spanish customers and did false applications but it went good towards the company so that certain sears turned their heads the other way. Employees also tricked and connived elderly people to fill out the applications and management looked the other way. I think Sears in Tucson AZ at Park Place Mall should go under investigation for their illegal and wrongful acts.
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2 comments
EmployeeOfTheMonth R

If you weren't there employed at THAT store then you have no clue. Also it has nothing to do with CitiBank. It is Sears, It's AT THAT CERTAIN SEARS.

Guest

purpose of signing people up for citibank is to please citibank...and give customer a line of credit with them to buy applianes the interest makes money for citibank...and of course illegal aliens no credit standards and anti white racism helped the creit bubble its law EEO and bs dude....the managers are unethical the business has the rules and enforces them if someone speaks up but sales are sales...

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MsCommunication
map-marker North York, Ontario

Complete Dissatisfaction with Sears home repair

To begin, I purchased a front loading washing Machine in February of this year. The delivery of the appliance was just as painful as this entire process has been. We waited over a month for it to finally be delivered after having at least 3 delivery calls – each of which only had 2 delivery guys and it was determined after the first visit that 3 would be required. After several phone calls, I was told that the next delivery would have 3 people; this did not happen again and again. In this situation, I had taken 2 days off work – both of which were a complete waste of my time and money. However, this was several months ago and I was just happy that it had finally been delivered and I had hoped this would be the end of this horrible experience. Unfortunately, this was not so. The washing machine stopped spinning and draining and required service. I first contacted Sears on November 1, 2010 to request a service call for the repair. During that initial phone call, I dealt with a customer service representative who was not listening and not answering my questions. The conversation was confusing and he explained that the model number did not match his records, yet continued to take my information. When I asked for further information, he ignored me and began reading some kind of script that did not make any sense. I gave the address several times and he confirmed that we would have service on Friday, November 5th. I received a call on Thursday indicating that the Technician would be there between 12-4. I received a voicemail on Friday where a Technician said he was on his way. Two hours later, the Technician was not there. I called and confirmed information and was told that somebody would contact me within a half an hour with further information. An hour later, I still did not hear from anybody so I called back. I was told by the Representative that the postal code and/or street name did not match the address so the call was cancelled. It is frustrating as to why this was not clarified the first time I called to inquire and even more frustrating that two numbers were provided and the other number was not even attempted to inform us of the situation. As it was now Friday evening and I was extremely frustrated, I was no longer able to deal with this situation. On Saturday morning, I decided to call again and hopefully work with the Representative calmly to have this situation resolved. I spoke with a very qualified and professional representative. She apologized and indicated that she would cancel the original service order to create another one with the correct address. She explained that there would be an Emergency put on the service order and we would receive a call within 2 hours to confirm a time and service within 24 hours. We did receive a call about 2.5 hours later indicating that the Technicians were busy and they would be there on Tuesday (she was also less than apologetic for the fact that this was already promised and they would not be able to live up to this promise). This is more than inconvenient as I had already taken a day off on Friday only to be disappointed. Also I was extremely disappointed to be told that service would happen within 24 hours...which again did not. I called again yesterday (and again, not a very friendly representative) and the service call was confirmed for that evening between 5 PM and 8 PM. And to my surprise, they did come at approximately 7 PM. Upon arrival, he indicated that it is a Front Loading Washing Machine and would need a 2nd person to assist as he couldn't do it on his own!! ARE YOU KIDDING ME?! Is there any particular reason that the CSR would not have thought of that when booking the service, considering they had the model number and serial number and knew exactly what model it was?! So it was again, a complete waste of my time! It has now been scheduled again for this weekend! The representative today apologized, although at no point has anybody made an attempt to compensate and/or sincerely understand the annoyance and impact this has had! Regardless of whether the washing machine is now repaired on Saturday, the whole experience has been annoying, inconvenient and frustrating. For a Company who says their Values include "Focusing on the Customer" I have to tell you that this experience does not demonstrate that the Company and Employees live by the Values. I have told my co-workers, friends and family and I am strongly encouraging all to NEVER purchase anything from Sears again. I am looking for a Coffee Maker and I will go anywhere but Sears!!
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Loss:
$800
2 comments
Guest

How many chances do you people at Sears,Kmart and A+E Factory service need to get it right, you have had years. Wont dont you all shut your doors and save future victims abuse at your hands.

Guest

Dear MsCommunication,

My name is Scott and I'm part of the Sears Social Media Support Team. I came across your post here and I wanted to reach out to you and offer some help. I'm so sorry to hear your new washer is already failing and causing some trouble. Being without a functioning washer, although basic, is extremely difficult and frustrating I know. The trouble you then encountered with your appointment only added to the mess I'm sure. Sears has always stood for outstanding customer service and quality. I know we have deeply disappointed you. We'd like to help. At your convenience please contact my office via email at smsupport@***.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (MsCommunication) in the email so we can reference to your case.

Thank you,

Scott J.

Social Media Support Team

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Link Bod
map-marker Baltimore, Maryland

Sears poor customer service

Bought a Kenmore Oasis in Jan. 2008 with a 5yr. repair warranty. Washer broke for the third time . Called the service dept.today. Their best response time is 8 days away. After the problem is diagnosed and a part is needed it will take another week to finally get it fixed. We have bought and owned Sears products for many years and their service was great. Sears service anymore is terrible. Your best bet is not to buy their products or their warranties. You can get better service from other companies. I know that I will not buy anything from them.
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2 comments
Guest

I have a top-mount refrigerator/freezer that needs to be repaired. I called for an appointment.

It's 8 days away!!!! That is not customer service.

It's customer abuse. I will NEVER buy another Sears appliance.

Guest

Sears service anymore is terrible because there soonest available apointment time for a contracted service tech to get out to you is 8 days away? After years of buying from Sears and having no complaints you would give up that to go to other compeitors that do not even compare to having great and reliable products at great prices?

Not to mention great warranites. Did you know that a Sears is the only retailer that offers a protection agreement that will replace the item completly if there has to be four repairs made on the item within a year? Did you know that with the purchase of a Sears protection agreement that Sears will make yearly house calls for product checks? There is several more features of a Sears protection plan that other retailers don't even come close to.

You should do your research. All other major retailers care about is taking your money.

That will never amount to the loyality Sears has to its customers. When the other companies give you a hard time or dis-satisfy you I am sure Sears will be there to welcome you back!

:)

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