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With Official Company Response

Update by user Mar 29, 2015

Still no sulfur damage on the old ac unit we put back in the window. Unlike the sears junk this one has held freon so long it wore out the high speed fan relay in the control board.

Took me about an hour to fix it. I imagine if I would have called Sears repair they...

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5 comments
Anonymous
#535351

Sears has not stood behind their product to this day

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Review
#327539 Review #327539 is a subjective opinion of poster.
Loss
$300
I am a pissed off former employee of Sears. I worked at Sears for a year after I graduated high school I did not want to go to college after high school so I choose to work at Sears and that is the worst decision I have ever made. I have quit Sears and will be...
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51 comments
Anonymous
#1367646

This is what black people put up with always hospital schools gov jobs

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Review
#327343 Review #327343 is a subjective opinion of poster.
Product
Sears Credit Card
With Official Company Response
I purchased from Sears; and had installed; wood flooring in my living room the fall of 2011. The installers did a shoddy job at best!!! The floor buckled; the air vents were not replaced; the trim popped up around the edges and the list goes on! After the fourth visit...
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2 comments
Anonymous
#1203661

Still waiting for a sears contractor to call me to set up an appointment 2nd measurement of flooring contract is signed the office gives you the run around they best not charge my credit card

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Review
#327289 Review #327289 is a subjective opinion of poster.
Service
Sears Repair

Briana sears Fayetteville,n.c.cross creek mall

Would not exchange baby gift for larger size and had the receipt. Said it was over 90 days. Told us to find what we needed and then would not exchange it after spending that time to shop we had also picked up items total f 200.00 which we did not get. Carter outlet said that we could take it to them since sears did not take care of it. My daughter was still pregnant at the time and the baby was a diabetic baby that was going to be larger. Sears lost me as a customer that day. Thanks
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1 comment
Anonymous
#880936

People are crazy items lose their value after 90 days , every store has rules the rules are on the back so the receipt. Just learn to read.

Review
#326586 Review #326586 is a subjective opinion of poster.

SEARS HAS TO HAVE THE MOST IMCOMPETENT REPAIR SERVICE

I just hung up after waiting on hold for about the 11th call I've made to Sears this time after 1 hr 1 min and 54 seconds with no one coming back on the line I hung up. They never came to my house for a scheduled repair appt because the new $3,000 Elite refrigerator woke me out of a sound sleep at 4 am. with a noise that sounded like a large generator running. Instead of coming out to the house the repairman said OH if there is no error message on the front of the screen on your fridge that means there is nothing wrong. I repeated to make sure I was safe if he didn't come out and said SO, if there is no error message that means nothing is wrong and he said yes to try to record the sound. When I opened my fridge next it was 54 degrees and everything in the freezer was defrosted. I called and they said no one could come until after the weekend. I asked for reimbursement for the food and they said no because while under warranty I didnt have an extended service warranty. I explained if their technician had come out when he was supposed to and BECAUSE HE WAS 100% WRONG THAT THERE WAS NO PROBLEM WITH MY MACHINE - IT WAS ACTUALLY DEFROSTING EVEN THOUGH THE ERROR MESSAGE DID NOT SHOW UP UNTIL 2 DAYS LATER - HE WOULD HAVE FOUND THE OLD FASHIONED WAY OF DIAGNOSING THE MACHINE THAT THE EVAPORATOR FAN HAD FROZEN AND THAT IS WHY I HAD NO COLD AIR. I VERIFIED THIS WITH 3 TECHNICICANS THAT IF HE HAD COME OUT HE WOULD HAVE SEEN THE PROBLEM. NOW THIS IS A $3,000 FRIDGE 6 MONTHS OLD AND THE NEW TECHNICIAN WHO CAME WHO WAS VERY NICE SAID THAT HE COULDN'T GET THE PART ANYWHERE. I ASKED IF THEY COULD OVERNIGHT IT AND HE WROTE THAT DOWN. DID THEY NO. DID THEY EVEN ORDER IT. I HAVE MADE AT LEAST 15 CALLS ON THIS AND WAS TOLD TODAY BY SEARS THAT THAT MAN HAD NEVER EVEN COME OUT TO MY HOUSE. THANK GOODNESS I HAD THE RECEIPT HE HAD GIVEN ME SHOWING THE PART # AND THE DATE HE WAS HERE. SO NOW I HAVE LOST AN ENTIRE REFRIGERATOR OF FOOD THEY CLAIM THEY ARE NOT PAYING ME BECAUSE THE APPT WAS CANCELLED AND I DON';T HAVE A WARRANTY - THEY FAIL TO UNDERSTAND THAT IF THEIR REPAIRMAN HAD SHOWN UP ON THE DAY INSTEAD OF RELYING ON AN ERROR CODE THAT NEVER APPEARED UNTIL IT WAS TOO LATE I MIGHT HAVE SAVED MY FOOD. I WILL BE SMALL CLAIMING THEM . IF ANYONE HAS HAD A SIMILAR EXPERIENCE AND SUCCEEDED IN GETTING A REIMBURSEMENT I'D LOVE TO HEAR FROM YOU.
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Review
#326528 Review #326528 is a subjective opinion of poster.
Service
Sears Repair

Sears and Identity theft - NOT HELPFUL

Someone stole my husband's identity and opened a Sears credit card. They then rang up thousands of dollars in purchases. From day 1 we have been on the phone with Sears customer service and fraud department. We sent them the police report, the affidavit and everything else they needed from us. They kept telling us we were ok and that it was removed from our name and the account was closed. We have a detailed record of calls made and all the paperwork associated with those calls. We kept getting bills, we kept calling, they kept telling us it was ok and we were not responsible for those charges. Now flash forward 2 months and Sears reports us as being 30 days past due on a payment for these fraudulent charges! The credit borough has now dropped my husband's credit 100 points. Sears needs to get it together and HELP victims of identity theft. Due to this credit drop and Sears not responding to us - we are now having to battle daily to purchase the home we are attempting to buy (in escrow). So now what Sears?
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Review
#326362 Review #326362 is a subjective opinion of poster.
Product
Sears Credit Card

Sears lied about delivery

We went to a local Sears Mattress Store this past weekend, and the staff was great, but oh boy, I am NOT happy. We purchased a set on Sunday June 17 and we were told delivery would be Thursday June 21, this was perfect as we needed it for the weekend. On Wednesday the 20th we got the promised call confirming delivery time for the next day. This morning we get up extra early to remove the old mattress set before we leave for work, to be ready when they show up between 5-7 pm tonite. This morning we get no less than 4 phone calls (2 "live" people and 2 recordings) changing the delivery day two different times, once to Saturday (which was annoying but I wasnt going to complain) then they call back to tell me it will be the 28th, then proceed to explain further that they want to deliver the box spring on the 23 an the mattress on the 28th. NOW its not being delivered until almost 2 weeks after we ordered the set. Don't tell me 4 days and have it turn into 11. I really have no hope it will actually show up on the 28th and now that I'm reading some other reviews I'm even more afraid we are going to end up with a $1200 dollar pile of ***. I might have been ok if they had initially told me that it would be almost 2 weeks, but for them to delay it AFTER confirming delivery time AND want to deliver in parts is just unacceptable. You can bet I will telling everyone I know that #1 they lie to get you to give them your money and #2 Do not care about the inconvenience they want to cause people who work hard to have the money to pay them in the first place by arranging multiple delivery windows, and to stay as far away from them as possible.
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Review
#326269 Review #326269 is a subjective opinion of poster.
Loss
$1200

Update by user Jul 24, 2012

24th Julio\'12

Addendum:

I still have not heard anything from \'sears\'!! I have called the telephone number left by and Andrea Witt the 17th May since my last posting and mentioned such in my letter to the Board of Directors mailed last week. All I get @ 888 266...

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Review
#326155 Review #326155 is a subjective opinion of poster.

Sears Stole $2000 From Us

Four months ago, we ordered a gas dryer, pedestal and gas dryer installation kit. We ordered for our new home that we did not live in yet. We had incorrectly assummed we could have gas. We had to send it back and get an electric dryer. We returned the gas dryer, pedestal, and installation kit for a total of nearly $2000. On that same day, I ordered, from SEARS, an electric replacement. I have never received my refund. I finally went to my bank after hearing from Sears for over a month "Your refund is being processed." My bank disputed the charge. SEARS told them we had never returned the items and the bank rescinded the chargeback. I started dealing with the idiots at Sears again. Who, now, are all in agreement that the items have been returned and I am entitled to a refund. At least three Sears reps have told me "I don't know why you haven't been refunded, the items have been returned." Two went so far as to say, "This is ridiculous." Then I was asked to send the letter I received from my bank rescinding the chargeback. I did. Three times. Still, no refund. Finally, yesterday, I received an email from some anonymous Sears source thanking me for my business, and telling me that they cannot refund me because we got a chargeback from our bank! And, furthermore, if the bank had rescinded any of the chargeback to call the bank for a resolution or to file another dispute! So, I guess we'll have to sue. I will never, ever darken Sears door again and I've told everyone I know.
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Review
#326050 Review #326050 is a subjective opinion of poster.
Service
Sears Replacement

Sears in Baltimore, Maryland - Hot water heater, purchased on 03 June 2012. We have been without hot waterfor TEN !!!!!! DAYS. T

they didn't fix it in 10 days. We were told it would be replaced with another new heater with sears doing the installation and they have renegged on that also. Ten Days. Let me turn your heater off for 3 days and see how you like it. You know you have too what you say. you don't have two people communicating togeather. My wife is at her wits end and I can't believe sears let this go on. Please let me know what you decideas quickly as possible. I was a field service engineer and my customers would have hung me. Kerry.Coomer@yahoo.com
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Review
#326030 Review #326030 is a subjective opinion of poster.
Service
Sears Installation
Loss
$615