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Sears in Baltimore, Maryland - Hot water heater, purchased on 03 June 2012. We have been without hot waterfor TEN !!!!!! DAYS. T

they didn't fix it in 10 days. We were told it would be replaced with another new heater with sears doing the installation and they have renegged on that also. Ten Days. Let me turn your heater off for 3 days and see how you like it. You know you have too what you say. you don't have two people communicating togeather. My wife is at her wits end and I can't believe sears let this go on. Please let me know what you decideas quickly as possible. I was a field service engineer and my customers would have hung me. Kerry.Coomer@yahoo.com
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Review
#326030 Review #326030 is a subjective opinion of poster.
Service
Sears Installation
Loss
$615

Sears delivery men stole my daughter money and personal I'd

Sears delivery men came to deliver a washer and dryer and took the old one I already had. I was alone in the apartment while they were placing the delivery and stole my daughter's stuff ,important documents with a lot of cash,they were working in the same room my daughter's stuff were in .no one came in or out of the apartment but the three delivery men from sears ,I filed a complain ,no reply until now .I am waiting for sears to reply back.I demand that sears protect me from the invasion of they're delivery men .
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Review
#325997 Review #325997 is a subjective opinion of poster.
Loss
$4000

Sears sucks big time

I cant stand Sears after this weekend. I purchased a $1900 refrigerator because mine broke and was told it would be delivered the next day. The next day came and I got a call that it was damaged and would have to wait five more days. After a bit of complaining I was told that I would have one the next day. The next day came and 5 min before my delivery I got a call from the delivery guy and was told the new one was damaged as well and would have to wait to see when they could get one in. I drove to the store with my family to get something and was told that they had nothing in stock that was white. The manager offered nothing to remedy the situation and wouldn't even listen to me, even though I was calm as can be, though I had the right to be outraged. They gave me a refund and said sorry. Last penny they ever see from me.
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Review
#325542 Review #325542 is a subjective opinion of poster.
Loss
$1900

Craftsman (SEARS) lawn tractor MFR warranty

Craftsman 54 inch DYT 4500. Mowed last Wednesday (June 13, 2012). Just as I was finishing, the steering slipped. Finished after dark, and hadn't had time to look at mower until Saturday evening due to working. Looked into it last night and gear on steering shaft is slipping (on gear sector plate). So, I called this evening (June 17, 2012), to request a warranty repair. The purchase was made on 6/14/2010. I was informed that there was nothing they could do about it, and that the warranty had expired.........3 days ago. What are the odds. *** me off that something as critical as STEERING would be so poorly designed that it would wear out anyway, let alone 2 years in. It isn't like there is 2 yrs of use on it anyway, since we are under snow in Minnesota half of the time. I will assure you there won't be another Craftsman ANYTHING sitting in my shed, garage, yard, or elsewhere.
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Review
#325481 Review #325481 is a subjective opinion of poster.

SEARS denied to make good on their warranty

i wrote a complaint about sears refusing to honor their written warranty on my defective refrigerator, a few weeks back, well i resolved the problem myself, i totally distroyed the unit i purchased new from sears less than 7 months ago, had the trash people haul it away, bought a new refrigerator ( from a different company ) the new fridge works great, sears should be ashamed of their decietful, well rehearsed scams, dont be fooled by their mobile staff, a service call is totally different than a repair call, never again will SEARS get any of my nor my familys business, NEVER AGAIN SEARS.
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Review
#324773 Review #324773 is a subjective opinion of poster.

Sears in Louisville, Kentucky - Extremely rude

We bought a microwave from sears in louisville ky the oxmoor mall on 4-13 2012 we had to wait for it to come to store we picked it up on 4-13-20112 we got it home my husband works so he installed it on 4-19-2012 the microwave was really flimsy and the nut bolts stripped out he decided to take it back to the store the manager of that store is a *** bag and said he would send it off for repair my husband said no he didnt want the microwave to make a long story short they sent it off we get a call a week later telling how much it would cost IT WAS MORE THAN we paid to buy it...My husband said i bought the extended warranty they said they didnt care it would not cover it so they did give the money on the warranty back ...THAT IS IT.....
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Review
#324402 Review #324402 is a subjective opinion of poster.
Service
Sears Repair
Loss
$239

Sears skills to identify customers need

On 3 June 2012, my wife and I shopped for an oven and range hood. We explained specifically that we need an island hood. We were given choices and picked the one we want., again, I said we need an island hood. We purchased the item, waited two, then picked up the item. I waited another week for the handyman's availability to install the appliances. While in the process of installation, the handyman said that the hood we purchased is not an island hood. WOW!!! after 3days of waiting, and a week for the handyman's availability, we have the wrong item on hand. I called SEARS and they said, they will refund the item... But the point here is..., SEARS associates do not have the proper training to identify the customers need. The wait time for item and of course the extra amount I have to pay the handyman because I have to wait another 2-3 days to complete this project.. With this experience I can say that SEARS employees SUCKS.... I am pissed!!!
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2 comments
Anonymous
#495207

Thank you for your prompt reply. It's a hassle to receive a wrong item after over a week of waiting. It is supposed to be installed today but been delayed because of incompetency of SEARS associate/

I need an island hood not a wall-mount.

I have been helped by the manager and given a discount on the right item. But still, I am disappointed and have to wait another week for replacement.

You can contact me at my cell if you need to.

619-319-7984

Anonymous
#495112

Dear Dong123—

My name is Robert and we are part of the Sears Social Media Escalations team. We’re very concerned about what we have read here. We came across your post and wanted to reach out to offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the level of service you have received from our business partners attempting to meet your needs on the island hood for you and your family. We would like to speak with you directly and make sure everything has been completed for you. Our department “Sears Social Media Escalations Team” is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. We will research this situation and make sure that whatever can be done for you and your family will be done. At your convenience, please contact our office via email at SMAdvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the island hood was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Dong123) you used to post on this site, for reference to your issue, and we do look forward to speaking with you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

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Review
#324321 Review #324321 is a subjective opinion of poster.
Service
Sears Installation
Loss
$500

Sears blows chunks.

called for repair to my washing machine. estimate came in at 979 dollars. after i refused repair, machine has begun leaving grease marks and spots all over my clothing. subsequent emails between sears and myself have netted an offer of a $25 gift card. here's my final reply to them gosh, you guys really don't get it do you? but since i didn't really believe this issue could be resolved, i'm not really surprised to be offered a $25 gift card. someone in your organization needs to realize that unhappy customers tell other people and that the only way to change someone's opinion is to change the way you do business. if you have access to the repair estimate produced by your repairman, take a look at the estimated parts cost. if you think about it, replacing two parts on my machine costs more than an entire washing machine. obviously, when you produce the machines, there is no way those parts cost that much because you wouldn't be able to produce the machine at a cost that would be reasonable for someone to purchase. it leads me to believe that the Sears attitude is a combination of planned obsolescence and disrespect for their customers. Instead of producing a machine that can last for 15-20 years, like the one my mother owns, we'll slap together something that might make it 6 or 7, and, upon finding that the price of repairing the machine is outrageous, our customers will have no choice but to spend another 7 or 8 hundred dollars purchasing a new one. And that is probably what will happen with me. It will NOT be from Sears. I know that customer service has no real power to change the company attitude and of course, I realize that this isn't your fault, so I hope that you don't take my rant personally. Thanks for allowing me to vent.
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1 comment
Anonymous
#510134

disrespect indeed. My next washer won't be from Sears either.

Review
#324065 Review #324065 is a subjective opinion of poster.
Service
Sears Repair

Sears in York, Pennsylvania - Elvator got stuck and Manager didn't want to call (911) for us.

On Saturday June 09,2012, at about 7:40 PM... while my wife and I, and are son who is just a baby, along with two females, one who is only 3 months pregant, and her baby daughter got stuck while in the elevator. Evan know we pressed the alarm button that is inside the elevator, we still waited about 10-15 min, for anyone to make contact with us. At this point when the store Manager Kathy or Cathy. made contact with all of us, I, asked her to please call (911) and stated to her that we had two yong ones and a pregant women with us. She stated to me that someone was coming but she never ever call (911) Braintree Fire. After asking her to please call she did after about 10 times. By doing this she put all of us at risk and the pregant women was taken to the hosp, This person along with the Securty Dep't needs to be Re trained or let go from her job. Sears Braintree Ma.
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Review
#323855 Review #323855 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response

Sears in Chicago, Illinois - He said...she said...

Returned unopened package of gaskets. Sears said they would render a decision in several days regarding a refund. Says gaskets are missing. How can a gasket be missing in an unopened package. Sears is as crooked as they come! Will never purchase a product from them again. Will continue to fight with customer service. By the way, this 100 minimum word thing is rediculous. So, please disregard anything else I am writing to meet this requirement. Just 32 more words and I am there. Just 15 more words and I am there. eight. seven. six. five, four. three. two. one.
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1 comment
SearsCares
Sears Response
#492683

Dear Trn143,

We are sorry to hear about our business partners rendering a decision on your refund with an unopened box of gaskets. We can only imagine the level frustration this has caused you and your family. We would like to have the opportunity to speak with you about this matter on the refund and provide the proper feedback to our business partners. It is our goal to make sure our customers are happy with their experience with Sears. Please reply to this message at SMAdvisor@searshc.com with your contact phone number and any other information you would like to provide to us regarding this situation. We will get that information over to a Case Manager who will contact you. We look forward to speaking with you soon.

Thank you,

Robert B.

Senior Case Manager

Sears Social Media Support

Review
#323148 Review #323148 is a subjective opinion of poster.
Loss
$30