Sears Reviews and Complaints
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Sears sucks big time
I cant stand Sears after this weekend. I purchased a $1900 refrigerator because mine broke and was told it would be delivered the next day. The next day came and I got a call that it was damaged and would have to wait five more days. After a bit of complaining I was told that I would have one the next day. The next day came and 5 min before my delivery I got a call from the delivery guy and was told the new one was damaged as well and would have to wait to see when they could get one in. I drove to the store with my family to get something and was told that they had nothing in stock that was white. The manager offered nothing to remedy the situation and wouldn't even listen to me, even though I was calm as can be, though I had the right to be outraged. They gave me a refund and said sorry. Last penny they ever see from me.
Craftsman (SEARS) lawn tractor MFR warranty
Craftsman 54 inch DYT 4500. Mowed last Wednesday (June 13, 2012). Just as I was finishing, the steering slipped. Finished after dark, and hadn't had time to look at mower until Saturday evening due to working. Looked into it last night and gear on steering shaft is slipping (on gear sector plate). So, I called this evening (June 17, 2012), to request a warranty repair. The purchase was made on 6/14/2010. I was informed that there was nothing they could do about it, and that the warranty had expired.........3 days ago. What are the odds. *** me off that something as critical as STEERING would be so poorly designed that it would wear out anyway, let alone 2 years in. It isn't like there is 2 yrs of use on it anyway, since we are under snow in Minnesota half of the time. I will assure you there won't be another Craftsman ANYTHING sitting in my shed, garage, yard, or elsewhere.
SEARS denied to make good on their warranty
i wrote a complaint about sears refusing to honor their written warranty on my defective refrigerator, a few weeks back, well i resolved the problem myself, i totally distroyed the unit i purchased new from sears less than 7 months ago, had the trash people haul it away, bought a new refrigerator ( from a different company ) the new fridge works great, sears should be ashamed of their decietful, well rehearsed scams, dont be fooled by their mobile staff, a service call is totally different than a repair call, never again will SEARS get any of my nor my familys business, NEVER AGAIN SEARS.
Sears in Louisville, Kentucky - Extremely rude
We bought a microwave from sears in louisville ky the oxmoor mall on 4-13 2012 we had to wait for it to come to store we picked it up on 4-13-20112 we got it home my husband works so he installed it on 4-19-2012 the microwave was really flimsy and the nut bolts stripped out he decided to take it back to the store the manager of that store is a *** bag and said he would send it off for repair my husband said no he didnt want the microwave to make a long story short they sent it off we get a call a week later telling how much it would cost IT WAS MORE THAN we paid to buy it...My husband said i bought the extended warranty they said they didnt care it would not cover it so they did give the money on the warranty back ...THAT IS IT.....
Sears skills to identify customers need
On 3 June 2012, my wife and I shopped for an oven and range hood. We explained specifically that we need an island hood. We were given choices and picked the one we want., again, I said we need an island hood. We purchased the item, waited two, then picked up the item. I waited another week for the handyman's availability to install the appliances. While in the process of installation, the handyman said that the hood we purchased is not an island hood. WOW!!! after 3days of waiting, and a week for the handyman's availability, we have the wrong item on hand. I called SEARS and they said, they will refund the item... But the point here is..., SEARS associates do not have the proper training to identify the customers need. The wait time for item and of course the extra amount I have to pay the handyman because I have to wait another 2-3 days to complete this project.. With this experience I can say that SEARS employees SUCKS.... I am pissed!!!
Sears blows chunks.
called for repair to my washing machine. estimate came in at 979 dollars. after i refused repair, machine has begun leaving grease marks and spots all over my clothing. subsequent emails between sears and myself have netted an offer of a $25 gift card. here's my final reply to them gosh, you guys really don't get it do you? but since i didn't really believe this issue could be resolved, i'm not really surprised to be offered a $25 gift card. someone in your organization needs to realize that unhappy customers tell other people and that the only way to change someone's opinion is to change the way you do business. if you have access to the repair estimate produced by your repairman, take a look at the estimated parts cost. if you think about it, replacing two parts on my machine costs more than an entire washing machine. obviously, when you produce the machines, there is no way those parts cost that much because you wouldn't be able to produce the machine at a cost that would be reasonable for someone to purchase. it leads me to believe that the Sears attitude is a combination of planned obsolescence and disrespect for their customers. Instead of producing a machine that can last for 15-20 years, like the one my mother owns, we'll slap together something that might make it 6 or 7, and, upon finding that the price of repairing the machine is outrageous, our customers will have no choice but to spend another 7 or 8 hundred dollars purchasing a new one. And that is probably what will happen with me. It will NOT be from Sears. I know that customer service has no real power to change the company attitude and of course, I realize that this isn't your fault, so I hope that you don't take my rant personally. Thanks for allowing me to vent.
Sears in York, Pennsylvania - Elvator got stuck and Manager didn't want to call (911) for us.
On Saturday June 09,2012, at about 7:40 PM... while my wife and I, and are son who is just a baby, along with two females, one who is only 3 months pregant, and her baby daughter got stuck while in the elevator. Evan know we pressed the alarm button that is inside the elevator, we still waited about 10-15 min, for anyone to make contact with us. At this point when the store Manager Kathy or Cathy. made contact with all of us, I, asked her to please call (911) and stated to her that we had two yong ones and a pregant women with us. She stated to me that someone was coming but she never ever call (911) Braintree Fire. After asking her to please call she did after about 10 times. By doing this she put all of us at risk and the pregant women was taken to the hosp, This person along with the Securty Dep't needs to be Re trained or let go from her job. Sears Braintree Ma.
With Official Company Response
Sears in Chicago, Illinois - He said...she said...
Returned unopened package of gaskets. Sears said they would render a decision in several days regarding a refund. Says gaskets are missing. How can a gasket be missing in an unopened package. Sears is as crooked as they come! Will never purchase a product from them again. Will continue to fight with customer service. By the way, this 100 minimum word thing is rediculous. So, please disregard anything else I am writing to meet this requirement. Just 32 more words and I am there. Just 15 more words and I am there. eight. seven. six. five, four. three. two. one.
With Official Company Response
Sears Warranty Protection Plan is set to expire in four months. They keep delaying guarantee service
Sears Warranty Protection Plan is set to expire in four months. They keep delaying guarantee services and repair of Central Cooling and Heating System. With comments from Sears Customer Solution department: parts on orders since May 23, 2012 until present June 05, 2012. Product: Kenmore purchased on: 09/06/2007 is set to expire. Sears Service Technician should have discovered initial problems if the they had following ten point inspection in as guarantee in Sears Warranty Protection Plan 30 July 10. This same A/C Sears Tech has been assigned since system was purchase. Sears is not a honest representative .
Sears Protection Plan
With Official Company Response
You can depend on Sears for "Poor" customer Service
I called to have my dryer repaired and they sent out a technician to our house on May 25, 2012. He did not have the parts and said that it would have to be ordered and that it would come in the mail to us by UPS. He ordered three parts to be exact. He said call when they arrive and gave us an appointment for June 1, 2012 to come out again between 8:00AM and 12 Noon. When I called on May 30, 2012 to see if they could come on May 31, 2012 they said "no one was available" but you can keep your appointment or change it to June 7, 2012, of course I said keep my appointment for June 1, 2012. They changed my appointment and they never showed up on June 1, 2012. They had down the wrong phone number and everything was a mess! I the called to "Customer Solutions" they said they would have some one out to our house Monday, June 4, 2012 between 1:00 and 5:00PM. Now it is Monday and my husband calls to confirm that someone will be at the house and they told him that they have to reschedule because it is a "Two Man " job and they will not be out today and will not be out until June11, 2012. SEAR YOU STINK!!!!
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