Bought a TV 1/28/2013. Took 45 minutes in the store just to ring up the purchase.

They charged my credit card twice, but refunded one of the charges. Had TV delivered, one day later than they said it would be delivered. Wasn't happy with the TV (another story). Went back to the store to schedule exchange of TV for less expensive one.

Was told they couldn't ring up exchange. They would have a manager call me to conduct the exchange over the phone. Manager called; scheduled new date for exchange of old TV and delivery of new TV. Don't have credit for first TV yet, 14 days later.

Been on the phone all morning with Sears. They can't find a record of transaction.

Review about: Sears Manager.

Monetary Loss: $1371.

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