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Sears at Mall closes at 8:00pm daily!

My husband and I are avid SEARS customers, having bought countless items for home and garage over the years. Looking for an item in particular, we drove 20 minutes to our local SEARS at Shenango Valley Mall in Hermitage,PA, only to be told by the associates that the store would be closing in 10 minutes! This was news to us, as it used to be open until at least 9:00pm daily! We did not have time to find the needed item, and instead went to our local LOWE'S where we not only purchased it, but several other things! Are they trying to purposely lose business at this SEARS? On our way out of the store this day, 6-7 other people were coming in to shop. We told them to save their time as they were too late! With that, everyone left the parking lot!We will think twice about going back to this SEARS!
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1 comment
Anonymous
#487317

Any shop that is in a Mall has to OPEN/CLOSE when the mall says it should. It is not SEARS' fault.

Review
#321078 Review #321078 is a subjective opinion of poster.
Service
Sears Parking

Sears screwed me out of 2 days pay

worst customer service ever. I bought a washer dryer and was told delivery would be 2 days later on a friday. I waited all day friday and gave them a call about 5 pm. They said washer and dryer werent even loded on the truck that morning. So there is one day i burned up waiting on sears. They told me it would be here on sunday so i again cancel anything i have to do and waite. Called them today (Sunday) and they don't have any record of a sunday delivery date. They told me it would be next wednesday for delivery. So to Sears my time is worth nothing. 2 days off work and a sunday lost waiting for them to get there act strait. I sent them a couple e-mails about it and they cant even figure out that i bought any thing from them. I called the store where i boght it and the machine on the other end told me every body was busy and to leave a message to have them call me back. I did and they never called me back. I cant figure out a way to resolve this other than canceling my order and getting my money back. They have no regard for there customers and I havent even recived so much as an apoligy from them. Worst service ever. Dont buy anything from sears
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1 comment
Anonymous
#486907

Call the highest man you can find on the toteum pole. These people are theifs, liers and cheats !!!!! I challange ANY social media manager to debate with me on a open forum !!!!

I worked for Sears Home Improvement Products AKA Sears Home Servives for the last 8 years !!!!!!

NO LONGER and good bye !!!!!

Review
#321048 Review #321048 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$700
Sears Citi Bank - Shop Your Way Rewards
Sears Citi Bank - Shop Your Way Rewards
Sears Citi Bank - Shop Your Way Rewards
I earned 73,293 miles/points using my Sears Citi card this year which pays one pt/mile for every dollar spent. Last month I spent over $13,000 on my card, and paid the balance off as usual so I do not accrue any interest, with the intention of requesting an iPad II...
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3 comments
Anonymous
#915106

problem here is the media is another crooked outfit in bed with your financial insitiution, hard to get justice here

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#321026 Review #321026 is a subjective opinion of poster.
Service
Sears Rewards Program
Hi, My husband and I purchased a top of the line Sterns & Foster queen size bed from Sears in Lynnwood, Wa in August 2011. Our box spring began to squeak. We called Sears and shared our concern. We were asked to take up to 12 pictures of our mattress set, box spring...
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Review
#320701 Review #320701 is a subjective opinion of poster.
Service
Sears Delivery Service
First Sears attempted to delivery a brand new mattress with a "small stain" on it. The stain would effectively void the warranty on the brand new "top-of-the-line" mattress. When we explained this was unacceptable we were giving the run-around by every Sears department...
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Review
#320512 Review #320512 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears.com misleading promotion

Ordered a patio furniture set online, and the listing showed "FREE white glove service", of free delivery, assembly, product placement and trash haulaway. Set delivered, but no white glove service. Called customer service, got the run-around for 45 minutes, finally was told that someone would call me withing 24 hours. No surprise, no call. After being dropped several times when I called them, I finally got someone who told me that the promo was an IT error, and they could offer me 50% off assembly. What a farce! FALSE ADVERTISING, LOUSY CUSTOMER SERVICE, NEVER AGAIN. WILL NOT SHOP SEARS
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Review
#320393 Review #320393 is a subjective opinion of poster.

Sears in Ashland, Kentucky - Refuse to help with warranty on box

I purchased a Kenmore Elite Food Processor in 2010. I have moved and in the process, I lost the receipt. I figured they could look it up and would be no problem. I have had to replace this piece of junk one other time and never even had to present the receipt. Now, I go to the store and they refuse to help me. I called the Kenmore number and the 4myhome number and all I get is transferred to another individual that cannot seem to help. On the box of my item, it clearly states a 5 year warranty and a LIFETIME motor warranty. They refuse to honor their own warranty. It sucks. I just built a house and purchased thousands of dollars worth of appliances and have had trouble with the dishwasher already. Sears bites. I will never purchase anything from them again. I just want my item replaced like they should. Instead, they offer me a gift card that won't even cover the price I paid for the item. Everything is computerized now, there is no reason, they couldn't find it if they WANTED to. I say we should boycott sears from now on.
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Review
#320207 Review #320207 is a subjective opinion of poster.

SEARS/GOODYEAR TIRE $80.00 REBATES

Before you get caught into buying tires because of rebates think twice! Bought Goodyear tires because of the $80.00 rebate at Sears It took 4.5 months to get the wrong amount. After many calls to the rebate center I finally received only $40. Unreal! Do not know why it takes goodyear rebate center so long to issue a wrong check. I will never again be influenced by the Sears/Goodyear rebates. I know it's possible to get a better deal up front at other outlets for other makes of tires without the hassle of going through the process of rebates. When I look at the final cost it wasn't worth the trouble.
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Review
#320034 Review #320034 is a subjective opinion of poster.

Sears in Newark, New Jersey - Tool Box Bottom On Clearance

Bought a tool box bottom at $ 19.97 on Friday and was suppose to be picked up at merchandise pickup set for that Monday- I made sure and was reassure by the sales associte that the box would be pickied up and placed in merchandise pickup. At the sametime I was told I could pick the item up earlier. Well I was able to stop by on Sunday but no box could be located upstirs or in the tool dept. The guy said he could only do a refund-At that point I assured the associate that I would explore different aveues. He took my info for a manager to contact me butb no call. The following Friday I received a automated call that my item was available for pickup, but as before nothing was available and the info was takened again. Still have not received any responses from Sears # 1294
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Review
#320011 Review #320011 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response

Sears/bedding

I have called sears on several occasion about my sealy mattress. I was told to take a picture of the bed and e-mail to them . I did this on two occasion and was told that It was 1inch not two inches deep when you lay on the bed you can feel yourself in a sink, I have toss and turn at night trying to get comfortable on this bed, when i wake up you can see a big sink in the bed. I have also asked for someone to come out to inspect my bed but I was told that I had to pay for someone to come out. My pillowtop cost me a lot of money, and now I cannot get a good night sleep. I think that Sears should have a better customer relatiions in this department.
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2 comments
Anonymous
#485792

Hi,

My husband and I purchased a top of the line Sterns & Foster queen size bed from your store in Lynnwood, Wa in August 2011. Our box spring began to squeak. We called Sears and shared our concern. We were asked to take up to 12 pictures of our mattress set, box spring specifically and use a string and do measurements taking pictures. First of all, how to you photograph a squeak? Second of all, when I see your CEO on CNN bragging how Sears takes anything back, you do not even need a receipt this is a blatant lie! We do have our receipt. Now, we are having to pay a delivery fee to have our replacement box spring delivered. Your dispatch called yesterday to confirm our delivery of our box spring today (May 25, 2012) between 11-12pm. We just received a call from Sears this morning informing us that our delivery was cancelled due to an error. My husband took off work to be here today for our delivery and now it is not happening. This is not acceptable customer service! You can tell your CEO it isn't about building a better website that will attract customers to your store, it's about how you treat them once they make a purchase. I feel we should have been able to drive our box spring right back to your door step of your store and return it without a receipt just like Mr. D' Ambrosio claimed your return policy works! Well, it doesn't even work with a receipt and then getting hit with a delivery fee on top of it is pitiful! It is customer service errors that are driving your customers away and sadly you can add us to that list!

Sincerely,

Jill & Bryan

SearsCares
Sears Response
#484060

Dear Anonymous,

Please accept our apologies for the issues you are having with your new mattress sinking when you lay down on it. I certainly understand your concern with this sinking issue and see how that can affect your night's rest. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means we handle a situation from start to finish with one dedicated case manager. I found your post here and want to reach out and offer our assistance to help resolve your complaint. Our case manager will be able to assist you with this issue and also help with any past or future complaints that you have with Sears. We value your business very much and want to speak with you regarding keeping your business.

At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the following code that I have assigned you (mattress319732), for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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#319732 Review #319732 is a subjective opinion of poster.