Sears Reviews and Complaints
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Latest review first
Hi, My husband and I purchased a top of the line Sterns & Foster queen size bed from Sears in Lynnwood, Wa in August 2011. Our box spring began to squeak. We called Sears and shared our concern. We were asked to take up to 12 pictures of our mattress set, box spring...
Sears Delivery Service
First Sears attempted to delivery a brand new mattress with a "small stain" on it. The stain would effectively void the warranty on the brand new "top-of-the-line" mattress. When we explained this was unacceptable we were giving the run-around by every Sears department...
Sears Delivery Service
Sears.com misleading promotion
Ordered a patio furniture set online, and the listing showed "FREE white glove service", of free delivery, assembly, product placement and trash haulaway. Set delivered, but no white glove service. Called customer service, got the run-around for 45 minutes, finally was told that someone would call me withing 24 hours. No surprise, no call. After being dropped several times when I called them, I finally got someone who told me that the promo was an IT error, and they could offer me 50% off assembly. What a farce! FALSE ADVERTISING, LOUSY CUSTOMER SERVICE, NEVER AGAIN. WILL NOT SHOP SEARS
Sears in Ashland, Kentucky - Refuse to help with warranty on box
I purchased a Kenmore Elite Food Processor in 2010. I have moved and in the process, I lost the receipt. I figured they could look it up and would be no problem. I have had to replace this piece of junk one other time and never even had to present the receipt. Now, I go to the store and they refuse to help me. I called the Kenmore number and the 4myhome number and all I get is transferred to another individual that cannot seem to help. On the box of my item, it clearly states a 5 year warranty and a LIFETIME motor warranty. They refuse to honor their own warranty. It sucks. I just built a house and purchased thousands of dollars worth of appliances and have had trouble with the dishwasher already. Sears bites. I will never purchase anything from them again. I just want my item replaced like they should. Instead, they offer me a gift card that won't even cover the price I paid for the item. Everything is computerized now, there is no reason, they couldn't find it if they WANTED to. I say we should boycott sears from now on.
SEARS/GOODYEAR TIRE $80.00 REBATES
Before you get caught into buying tires because of rebates think twice! Bought Goodyear tires because of the $80.00 rebate at Sears It took 4.5 months to get the wrong amount. After many calls to the rebate center I finally received only $40. Unreal! Do not know why it takes goodyear rebate center so long to issue a wrong check. I will never again be influenced by the Sears/Goodyear rebates. I know it's possible to get a better deal up front at other outlets for other makes of tires without the hassle of going through the process of rebates. When I look at the final cost it wasn't worth the trouble.
Sears in Newark, New Jersey - Tool Box Bottom On Clearance
Bought a tool box bottom at $ 19.97 on Friday and was suppose to be picked up at merchandise pickup set for that Monday- I made sure and was reassure by the sales associte that the box would be pickied up and placed in merchandise pickup. At the sametime I was told I could pick the item up earlier. Well I was able to stop by on Sunday but no box could be located upstirs or in the tool dept. The guy said he could only do a refund-At that point I assured the associate that I would explore different aveues. He took my info for a manager to contact me butb no call. The following Friday I received a automated call that my item was available for pickup, but as before nothing was available and the info was takened again. Still have not received any responses from Sears # 1294
With Official Company Response
I have called sears on several occasion about my sealy mattress. I was told to take a picture of the bed and e-mail to them . I did this on two occasion and was told that It was 1inch not two inches deep when you lay on the bed you can feel yourself in a sink, I have toss and turn at night trying to get comfortable on this bed, when i wake up you can see a big sink in the bed. I have also asked for someone to come out to inspect my bed but I was told that I had to pay for someone to come out. My pillowtop cost me a lot of money, and now I cannot get a good night sleep. I think that Sears should have a better customer relatiions in this department.
Sears customer service
Sears delivered my appliance I ordered from them $3000.00 dollars worth...my girlfriend was at the house for them to do the installation...the "professional" installers could not locate the gas cutoff valve to install my gas range . So they left without the installation and said to reschedule when the gas shutoff was located. I arrived at home looked under the cabinet and located the shut off valve "Genius". So I called and rescheduled ....they were scheduled to arrive 2 days later to finish the install. I called to confirm on the day on the installation....and Lowe and behold... they failed to get the work order processed. So now I have to once again change my work schedule to get these *** back out here to finish there job!!!! All they could say was they were Sorry but couldn't do anything else but reschedule for the next day.....*** POOR SERVICE!!!! Will not buy anything from them again......Worthless !!!!!
July 30, 2011 – Purchased Craftsman GT5000 tractor. Mowed with it a few times, then it was winterized and stored for the winter. Spring, 2012 – mowed twice with tractor and noticed it had completely lost power, would barely move with the throttle on high and pedal to...
With Official Company Response
Sears in Newark, New Jersey - Defective Central Air Unit
Purchased a central air unit in May 2010. June 2011, air has no freon. I had not purchased service agreement (trusting the guarantee and good quality from Sears). Coil system corroded and had to be replaced and I had to pay for it. May 2012, Air had no freon again!!! Now I have the service agreement. A product was placed to seal and mask the problem... I have tried to contact Sears, NOBODY is taking responsibility for the issue. I wrote a letter to Sears, no response. How can I be sure that come May 2013 I will not have the same problem with the unit. I PAID ALMOSt $4,000.00 for this air conditioning unit. Next step, contacting the better business bureau!
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