
Sears Reviews and Complaints
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RUN -DON'T WALK AWAY FROM SEARS/L&M INSTALLATION
Sears Warranty Service- Never Again
What happened to SEARS Customer service. Worst experience ever buying appliances

Foxfire,
I apologize for the way your delivery was handled. My name is Brian H. with the Sears Cares team. I understand from your post that you've already returned your merchandise but if there is something we can do to earn your business back, we want to know. We also want to be sure to address the problem with delivery so other customers don't have the same issue. If you could please email SMAdvisor@searshc.com with a phone number we can use to contact you, as well as the number used to purchase the washer and dryer, we will have a case manager call you directly. Also, please be sure to include your screen name (Foxfire) in your email so we can reference your issue. Again, we apologize and we hope to hear from you soon.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
Update by user Mar 29, 2015
Still no sulfur damage on the old ac unit we put back in the window. Unlike the sears junk this one has held freon so long it wore out the high speed fan relay in the control board.
Took me about an hour to fix it. I imagine if I would have called Sears repair they...
Sears has not stood behind their product to this day
This is what black people put up with always hospital schools gov jobs
Still waiting for a sears contractor to call me to set up an appointment 2nd measurement of flooring contract is signed the office gives you the run around they best not charge my credit card
Briana sears Fayetteville,n.c.cross creek mall
SEARS HAS TO HAVE THE MOST IMCOMPETENT REPAIR SERVICE
Sears and Identity theft - NOT HELPFUL
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Only wish I had read this BEFORE I placed a phone order. The whole process has been a nightmare!
I've had the same experience as the other posts. In frustration I drove to my local store this morning as a last resort and the appliance manager spent 2 hours on the phone trying to resolve the installation issue for an order his store did not get.
He went above and beyond for me and was able to get a private installer to do the job. Kudos to Northpoint Sears in Alpharetta, GA.
I am having the exact same issue now and it is very frustrating. Sears has horrible customer service.
Anonymous,
I'm sorry to hear of the troubles you've had with your dishwasher. My name is Brian H. with the Sears Cares team and we'd like to offer our assistance. We can look further into the issues that are causing you this frustration and address them as well as make sure you are completely satisfied with your delivery and installation. If you could please email SMAdvisor@searshc.com with a phone number we can use to contact you, as well as the number used to purchase the dishwasher, we will have a case manager call you directly. Also, please be sure to include this screen name I've created(DishwasherInstall) in your email so we can reference your issue. Again, we apologize and we hope to hear from you soon.
Thank you,
Brian H.
Social Media Moderator