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I went to work for Sears Home Improvement which is an unethical subsidiary of Sears. I ran their leads, which were not true leads to me (seasoned with 18 years commissioned only pay). Most people were duped into making an appointment as if it was going to be a casual...
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5 comments
Anonymous
#1526383

Kmart & Sears are indeed thieves. After working 6 months they've attempted to send me mail saying that they've paid me over the amount which I was owed.

Which is not true and would be an issue on them not me. The Sears holding company itself had recently updated terms and a contract to those whom are employees that they may not take action against the company legally if they do not sign the contract.

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Review
#321627 Review #321627 is a subjective opinion of poster.
Service
Sears Installation
The circumstances below have made me realize what a horrible company Sears is. As a result, my family and I will never purchase anything at your company in the future. I will also recommend not shopping at Sears to my friends and family, write negative reviews about...
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2 comments
David
Sears Response
#488310

Dear Paulsfelten,

My name is Stephanie L. and I am with the Sears Social Media Escalations team. We have just come across your post and would first like to apologize for the troubles you have encountered concerning your mattress. We understand how very frustrated you must have been with the amount of attempts to find assistance only to end without resolution. We would like to contact you directly and go over the options we have to assist. We do have the tools to search for your receipt and would like the opportunity to see this is resolved. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “Paulsfelten” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Stephanie L.

Social Media Moderator

Sears Social Media

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With Official Company Response
Review
#321234 Review #321234 is a subjective opinion of poster.
Service
Sears Claim
Loss
$1

Update by user Jul 01, 2012

After submitting this review I was contacted by Liz from Sears.

She spoke with me on the phone several times regarding my issue with the Samsung washer.

She called me back on a Saturday to inform me that I could go to a Sears store and get a new washer for free! I...

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1 comment
David
Sears Response
#488297

Dear Goincrazy ,

We truly apologize for the inconvenience you have been going through. We understand your concern with the scheduled date that is available for the repair on your washer. My name is Stephanie L. and I am with the Sears Social Media Escalations team. We have just read your post and wanted to reach out. We would like to contact you and further discuss the issue with your Samsung washer and go over the options we have to assist. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “Goincrazy” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Stephanie L.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#321138 Review #321138 is a subjective opinion of poster.
Loss
$1400

Sears at Mall closes at 8:00pm daily!

My husband and I are avid SEARS customers, having bought countless items for home and garage over the years. Looking for an item in particular, we drove 20 minutes to our local SEARS at Shenango Valley Mall in Hermitage,PA, only to be told by the associates that the store would be closing in 10 minutes! This was news to us, as it used to be open until at least 9:00pm daily! We did not have time to find the needed item, and instead went to our local LOWE'S where we not only purchased it, but several other things! Are they trying to purposely lose business at this SEARS? On our way out of the store this day, 6-7 other people were coming in to shop. We told them to save their time as they were too late! With that, everyone left the parking lot!We will think twice about going back to this SEARS!
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1 comment
Anonymous
#487317

Any shop that is in a Mall has to OPEN/CLOSE when the mall says it should. It is not SEARS' fault.

Review
#321078 Review #321078 is a subjective opinion of poster.
Service
Sears Parking

Sears screwed me out of 2 days pay

worst customer service ever. I bought a washer dryer and was told delivery would be 2 days later on a friday. I waited all day friday and gave them a call about 5 pm. They said washer and dryer werent even loded on the truck that morning. So there is one day i burned up waiting on sears. They told me it would be here on sunday so i again cancel anything i have to do and waite. Called them today (Sunday) and they don't have any record of a sunday delivery date. They told me it would be next wednesday for delivery. So to Sears my time is worth nothing. 2 days off work and a sunday lost waiting for them to get there act strait. I sent them a couple e-mails about it and they cant even figure out that i bought any thing from them. I called the store where i boght it and the machine on the other end told me every body was busy and to leave a message to have them call me back. I did and they never called me back. I cant figure out a way to resolve this other than canceling my order and getting my money back. They have no regard for there customers and I havent even recived so much as an apoligy from them. Worst service ever. Dont buy anything from sears
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1 comment
Anonymous
#486907

Call the highest man you can find on the toteum pole. These people are theifs, liers and cheats !!!!! I challange ANY social media manager to debate with me on a open forum !!!!

I worked for Sears Home Improvement Products AKA Sears Home Servives for the last 8 years !!!!!!

NO LONGER and good bye !!!!!

Review
#321048 Review #321048 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$700
Sears Citi Bank - Shop Your Way Rewards
Sears Citi Bank - Shop Your Way Rewards
Sears Citi Bank - Shop Your Way Rewards
I earned 73,293 miles/points using my Sears Citi card this year which pays one pt/mile for every dollar spent. Last month I spent over $13,000 on my card, and paid the balance off as usual so I do not accrue any interest, with the intention of requesting an iPad II...
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3 comments
Anonymous
#915106

problem here is the media is another crooked outfit in bed with your financial insitiution, hard to get justice here

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Review
#321026 Review #321026 is a subjective opinion of poster.
Service
Sears Rewards Program
Hi, My husband and I purchased a top of the line Sterns & Foster queen size bed from Sears in Lynnwood, Wa in August 2011. Our box spring began to squeak. We called Sears and shared our concern. We were asked to take up to 12 pictures of our mattress set, box spring...
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Review
#320701 Review #320701 is a subjective opinion of poster.
Service
Sears Delivery Service
First Sears attempted to delivery a brand new mattress with a "small stain" on it. The stain would effectively void the warranty on the brand new "top-of-the-line" mattress. When we explained this was unacceptable we were giving the run-around by every Sears department...
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Review
#320512 Review #320512 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears.com misleading promotion

Ordered a patio furniture set online, and the listing showed "FREE white glove service", of free delivery, assembly, product placement and trash haulaway. Set delivered, but no white glove service. Called customer service, got the run-around for 45 minutes, finally was told that someone would call me withing 24 hours. No surprise, no call. After being dropped several times when I called them, I finally got someone who told me that the promo was an IT error, and they could offer me 50% off assembly. What a farce! FALSE ADVERTISING, LOUSY CUSTOMER SERVICE, NEVER AGAIN. WILL NOT SHOP SEARS
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Review
#320393 Review #320393 is a subjective opinion of poster.

Sears review in Ashland, Kentucky: Refuse to help with warranty on box

I purchased a Kenmore Elite Food Processor in 2010. I have moved and in the process, I lost the receipt. I figured they could look it up and would be no problem. I have had to replace this piece of junk one other time and never even had to present the receipt. Now, I go to the store and they refuse to help me. I called the Kenmore number and the 4myhome number and all I get is transferred to another individual that cannot seem to help. On the box of my item, it clearly states a 5 year warranty and a LIFETIME motor warranty. They refuse to honor their own warranty. It sucks. I just built a house and purchased thousands of dollars worth of appliances and have had trouble with the dishwasher already. Sears bites. I will never purchase anything from them again. I just want my item replaced like they should. Instead, they offer me a gift card that won't even cover the price I paid for the item. Everything is computerized now, there is no reason, they couldn't find it if they WANTED to. I say we should boycott sears from now on.
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Review
#320207 Review #320207 is a subjective opinion of poster.