Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- Poor customer service
- Delivery experience
- Customer service
- Price
- I will like it when they are out of business
- Product
- Latest review first
- Most helpful reviews first
Kmart & Sears are indeed thieves. After working 6 months they've attempted to send me mail saying that they've paid me over the amount which I was owed.
Which is not true and would be an issue on them not me. The Sears holding company itself had recently updated terms and a contract to those whom are employees that they may not take action against the company legally if they do not sign the contract.
Dear Paulsfelten,
My name is Stephanie L. and I am with the Sears Social Media Escalations team. We have just come across your post and would first like to apologize for the troubles you have encountered concerning your mattress. We understand how very frustrated you must have been with the amount of attempts to find assistance only to end without resolution. We would like to contact you directly and go over the options we have to assist. We do have the tools to search for your receipt and would like the opportunity to see this is resolved. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “Paulsfelten†you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media
Update by user Jul 01, 2012
After submitting this review I was contacted by Liz from Sears.
She spoke with me on the phone several times regarding my issue with the Samsung washer.
She called me back on a Saturday to inform me that I could go to a Sears store and get a new washer for free! I...
Dear Goincrazy ,
We truly apologize for the inconvenience you have been going through. We understand your concern with the scheduled date that is available for the repair on your washer. My name is Stephanie L. and I am with the Sears Social Media Escalations team. We have just read your post and wanted to reach out. We would like to contact you and further discuss the issue with your Samsung washer and go over the options we have to assist. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “Goincrazy†you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Sears at Mall closes at 8:00pm daily!
Sears screwed me out of 2 days pay
problem here is the media is another crooked outfit in bed with your financial insitiution, hard to get justice here
Sears.com misleading promotion
Sears review in Ashland, Kentucky: Refuse to help with warranty on box
Thank You for Your Submission
Your comment is successfully posted.
Any shop that is in a Mall has to OPEN/CLOSE when the mall says it should. It is not SEARS' fault.