Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- Poor customer service
- Delivery experience
- Customer service
- Price
- I will like it when they are out of business
- Product
- Latest review first
- Most helpful reviews first
it took 5 years to get them to replace my washer then they charged me several times for a maintenance agreement that i did not want that added up to 5000 ive had a lien on my house now for way over that because i refuse to pay it. for that price i could buy 20 washers. not to mention the rude phone calls i received from them for years :(
Sears =terrible company
Sears in Livingston, New Jersey - The burner on Elite range keeps burning out
Dear Anonymous,
Please accept our apologies for the problems you are having with your range. I certainly understand your frustration with having the technician to your home five times to repair the same issue. My name is Susan with Sears Social Media Support team. We are a single point of contact for escalated issues which means that we handle an issue start to finish with one dedicated case manager. We would like to look into this situation further and offer our assitance to help resolve the issue with your range. We want to make sure that everything that can be done for you is being done.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (PC314295) I have assigned you for this website, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Sears in Tampa, Florida - Ruined sofa cushion
Update by user May 28, 2012
The resolution to my cushion problem was not satisfactory at all. Despite the involvment of Sears HC the only thing the Sears office in Tampa would do is return the $79.95 I paid for the cleaning.
She (Linda) kept insisting that their was previous damage to the cushion. Mind you that is with no marks, damages or stains indicated on the form their tecnhician filled out prior to the cleaning.
My suggestion would be to never use them. Not worth the aggravation.
Update by user May 28, 2012
The resolution to my cushion problem was not satisfactory at all. Despite the involvment of Sears HC the only thing the Sears office in Tampa would do is return the $79.95 I paid for the cleaning.
She (Linda) kept insisting that their was previous damage to the cushion. Mind you that is with no marks, damages or stains indicated on the form their tecnhician filled out prior to the cleaning.
My suggestion would be to never use them. Not worth the aggravation.
Original review posted by user Apr 23, 2012
On 3-16-12 I had Sears come to clean a couch and 4 cushions that had never been cleaned before. The only reason we had them come was because our infant grandson had spit up milk on the right hand arm of the couch. The gentleman who did the job rested the 2 back cushions on the brown muslin fabric lining the couch which left a stain on those cushions. Sears attempted to clean the cushion a 2nd time but this was unsuccessful. Sears asked to have the cushion in their shop so they could work on it. Initially they asked if I would let them take all 4 cushions (there was a slight stain on the other cushion which was also left on the brown muslin but that one wasn't as noticeable). I agreed but when the young man called that he was coming for my cushion I told him he was supposed to take all 4. He said no so I immediately called Linda (the mgr at Sears Tampa) and she said he was to observe the others. The young man wasn't in my home for more than 1 minute and he had no interest in looking at my other cushions. I insisted he look to establish that they were like new, etc. After 2 days or so Linda called to tell me her techs said that something had been spilled on the back of the cushion. I again reiterated that this was the back of the cushion, that nothing had ever been spilled on it and the couch is barely sat on. I also pointed out that her own people never indicated there was anything wrong with my cushions. After a week she sent back a wrinkled, stretched cushion whose color is off from the other 3., It is not tight like the others and doesn't fit well at all. My perfect couch now has 3 cushions which look brand new and one that looks like they put it through a washing machine 10 times. Despite phone calls to the Tampa office (I am told she is on a conference call repeatedly) and calling Sears Corporate customer Service (they only call Tampa and are told she will call them back)nothing is being done. Can someone HELP me!!! Never again will I use them or recommend them. Thanks Judy Kusnitz e-mail Jkusnitz@tampabay.rr.comSears in Kansas City, Missouri - Sold me damaged jewelry
Buyer beware: Sears Racially Profiles Customers
I think your intelligence was over estimated
Sears false advertising
Dear Hlabbe:
We are truly sorry about the confusion on our website regarding what was included in the mattress order you placed. In most cases, we sell our mattresses and foundations separately. I certainly understand your frustration with placing your order and expecting both a mattress and foundation based on the description for this item online. My name is Susan with Sears Social Media Support Escalations team and we would like to look into this issue further for you and offer our assistance to help resolve it.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Hlabbe) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Sears Maintenance/Repair and Customer Service
Dear Angrybird18:
Please accept our apologies for the problems you are having with your washer which is still under warranty. We certainly understand your frustration with being without your washer for 20 days and would like to look into this situation further and offer our assistance to help resolve this issue. We want to make sure that everything that can be done to help is being done. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle a situation start to finish with one dedicated case manager and will own your issue until it is resolved.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Angrybird18) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Scheduled mattress for Monday 1:15 to 3:15 was the window. I was here all day preparing for the arrival and showered quickly around noon.
At 1 I start looking out my deck for drivers as I live in a condo. Around 1:20 they call my mother to state no one was home and they are leaving. I walk around outside and see no trucks. They state they have the correct address and reschedule for Thursday (today).
We call higher management that states the drivers could return after their route and they would call when on their way. No call. No return back. But I waited.
Waited all day for ***. I get an email last night that they will call and email my window, I heard nothing last night. No call. Why do they have "windows" if they don't honor them.
The unfortunate part is Sears won't let you pick up a mattress so delivery is the only option. I won't do it again.
Thank You for Your Submission
Your comment is successfully posted.
Wow you are a piece of work as you know it was a pricing error and instead of ordering one you got greedy and ordered three. Good for Sears not giving you any.
Maybe next time you will not be so greedy and may receive the one you ordered like myself. So Sears did honour this mistake and sold me the TV's for $219 and I hope anyone who ordered more than one did not receive any for being so greedy.
hey everyone here is what you do if in case u are stuck going to buy at Sears, get the most out of it. 1st) do your research compare pricing with other.
they match any advertised price on the same product plus usually give another 10% off. 2nd) ask for free delivery hhgregg does it all year every other week. 3rd) wait for it to com to your house be at the truck when the delivery guys show up chances is that the box will open, they what you call open to check for damages which is kinda a waste since they call you the day before to let you know there coming. now you have rescheduled your day to get the delivery then they don't send out your delivery, not to mention the don't call you till late in the day (or no call at all) to tell you that it's not coming for what ever the lie is; but if it does come out undamaged it's still an open box item cause it's to be open in front of you.
so now that you understand that you can now u can ask for an additional 20% off for the open box item( and yes it's still new but it's about the savings).4th and is the greatest you've just stuck it to Sears.
oh if they don't wanna give you 20% ask for a free 5 year extended warranty. TELL EVERYONE YOU KNOW