Sears
Reviews and Complaints
Sears On-Site Warranty Craftsman Snowthrower
Sears.com is my worst customer experience EVER!!
Repair of appliance not completed for three weeks.
Trying to get in touch with Sears delivery was a nightmare
Kenmore "Elite" Defective Control Panel and Sears 5 week to fix response
Pissedoff former associate of Luxottica Retail
As a former associate of Sears Optical, I can tell you that working for Luxottica
(that owns Sears Optical) is not a company that I would recommend any decent, moral,
optician that values their optical skills would want to work for. If you are over 50
and make too much money, they will let you go without notice. They hire Regional
Managers that have no people skills, Bible thump on their right hand and stab you
in the gut with their left. I was a part of Sears Optical team for almost 28 years, and
had a very good reputation in my city. But the Regional Luxottica decided to bring in
is a aggressive, no self-confidence in her self person, and the only way to make her
self look important is to fire her most experienced opticians. I hope that Luxottica
crashes and burns.
Shameful Customer Service
Nothing gets done through customer service
Two months to deliver an
Did not issue credit that was promised.
Sears Mattress Delivery SCAM
Sears Takes Your Money, Wont Deliver, Wont Refund - Doesn't believe in free speach either.
Sears unreliable sales and extremely poor services
Sears refrigerator repair ripoff
Blue Team/Bias
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due to a lack of Dishwasher Control Panel - W1008**** - our Kenmore is dead. I used to think Sears was a reliable company -- no more
Our nine month old Kenmore Elite dishwasher broke on Nov 30, 2010, due to a faulty circuit board. We have had the part ordered/re-ordered on 4 separate occasions as Sears cannot stock replacement parts for their own line of appliances.
We have spent countless hours demanding that they either fix it in a reasonable amount of time (they couldn't) or refund our money (Sears refused). They did offer to exchange the defective appliance with a new one with FEWER features. We refused. Our case finally went to the 'Blue Ribbon' case manager who practically gave us a 'take it or leave it' offer of exchange for cheaper model.
Again we refused. After posting numerous negative comments about Sears, their appliances, and their customer service on their website, we got a call from our case manager who stated that he would 'graciously' give us a replacement model with EQUAL features. It arrived 2 days ago. Guess what showed up on our doorstep today?
The replacement parts that we have been waiting for over 7 weeks. Don't let them tell you otherwise...this is a problem with this line of dishwashers.
Ahmen. I hear you.
I have had this part on backorder since October, 2010. The new reported availability date from Sears parts is now 1/18/2011.
I have no confidence that this date will hold.
Please take this into account before purchasing any Kenmore or Whirlpool appliance in the future. They are Not manufactoring replacement parts.
To Dianne, There is this worker in one of your stores by the name Elvo. I think this young gentleman deserves a raise because I am very pleased with his work. Can you see that he gets a raise?
To FightfortheRight,My name is Dianne and I'm part of the Sears Social Media Support Team. I found your post here and I'm truly concerned by what I have read here.
Sears has always stood for the highest levels of quality and service; I know we have deeply disappointed with the delay of the part needed for your dishwasher. We certainly don’t want our customers frustrated. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@***.com so you (and others) don’t have to continue to be impacted by this.
At your convenience, please send us an email.
In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (FightfortheRight) for reference to your issue and we do look forward to talking to you soon.Thank you,Dianne D.Social Media Support Team
I will never again buy any appliance from Sears. The service is awful and takes forever and the products no longer live up to anything that is advertised.
I have been nothing but disappointed in our dishwasher, which has been repaired every year since we bought it and now the dishwasher panel not longer works. Our refridgerator has also been repaired twice. I should not have to buy new appliances every few years. Someone else will get our business.
Oh woe is you Sears. :(
The time to repair 5 weeks falls under to long to repair under you Sears repair policy,demand a new one. If they dont replace it file a attorney general complaint in your state.