garyonthenet
map-marker Herndon, Virginia

Sears On-Site Warranty Craftsman Snowthrower

About two years ago, I was looking for a higher end consumer snowblower, and I settled upon a Sears Craftsman Snowthrower Model 88115, paying an extra $200 for a 5 year onsite warranty. I had the machine stored in my garage, and a snowstorm hit, and my driveway is covered in snow, so I pulled out the machine, and it doesn't start. Now I can't get out, and I need to get to work. Called Sears warranty, and they tell me I have to wait 2 weeks for 'onsite' service. This is the third time I have had to call, and a wait of 14 days virtually undoes the reason for having a snowblower in the first place - not having to pay another person to do it and to have the convenience of a cleared driveway at soon as possible. That warranty is almost useless. I am going to have try and get this fixed myself.
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Loss:
$1200
littlep
map-marker Edison, New Jersey

Sears.com is my worst customer experience EVER!!

Sear.com is my worst customer experience EVER!!! They cancel my order by giving the reason "not available". But the item IS available online in stock right now, at the same time they are canceling my order. I bought these stuff because I got a Mastercard Promotion offer of getting $500 back when spending $1000 at Sears.com in the past three days. Their cancellation of order disqualified me from this promotion. And this promotion is a one time chance. Congratulations on their success marketing strategy that draw people's attention and cancel the order. Plus it takes years to wait in line to talk to their customer representative and centuries for them to pull out my order information. This is insane. I won't do business with Sears any more. I am gonna tell everybody "AVOID SEARS.COM BY ALL MEANS".
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Loss:
$1000
Anonymous
map-marker Las Vegas, Nevada

Repair of appliance not completed for three weeks.

New microwave needed to be repaired. First appointment, repair man needed to order a part to replace. Waited two weeks, and repair man came and asked if we had received the replacement part. Being that we did not have it. The next appointment will take place hopefully in another week. The problem is that there is nothing that you can do to speed up the process and you are at their mercy. If this is the type of service that Sears continues to provide, I will not be purchasing any significant appliances from Sears that would in the future needs to be repaired. Very poor service provider.
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valady
map-marker Charlottesville, Virginia

Trying to get in touch with Sears delivery was a nightmare

I ordered a mattress and box spring from Sears on cyber Monday. There was no option for in store pick-up on these particular items; therefore, I had to have them delivered. It was nearly $20.00 cheaper to have them delivered to my Dad's address than to my own(I live in a rural area)so I had the items delivered there. I subsequently realized(duh)that I would spend at least $20.00 in gas to transport them from my father's house to my house, so I spent 2 HOURS on my day off attempting to explain all of this to various people in Bangladesh(?)who kept connecting me to the NEXT person in Bangladesh seemingly ad infinitum until I reached a very helpful young Bangladeshi who absolutely ASSURED me that he had taken care of changing the delivery address. The mattress and box spring arrived, on schedule, to MY FATHER'S ADDRESS!!
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FightfortheRight
map-marker Millis, Massachusetts

Kenmore "Elite" Defective Control Panel and Sears 5 week to fix response

Our dishwasher is less than 1 year old - Kenmore Elite diswasher. We are irate at the response. No dishwasher with a family of 6 (all 10 yrs and under), and the holidays. It is disappointing to have the issue with a top of the line dishwasher. It is worse yet given the service. Apparently, the control panel (part # W1008****) is a known issue with this model - BEWARE! On November 10th, we called Sears and scheduled the next available date fo 11/15. We learned it is a faulty control panel on our dishwasher. We were told it would be a week, but in time before Thanksgiving and our 20 guests. Today, we learn the part is back ordered from Whirlpool to 12/15. Sears is doing nothing to help us in the interim... They offered 10% off a new washer - adding insult to injury. 5 weeks to repair... and we purchased the additional service warranty.
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7 comments
Guest

due to a lack of Dishwasher Control Panel - W1008**** - our Kenmore is dead. I used to think Sears was a reliable company -- no more

Guest

Our nine month old Kenmore Elite dishwasher broke on Nov 30, 2010, due to a faulty circuit board. We have had the part ordered/re-ordered on 4 separate occasions as Sears cannot stock replacement parts for their own line of appliances.

We have spent countless hours demanding that they either fix it in a reasonable amount of time (they couldn't) or refund our money (Sears refused). They did offer to exchange the defective appliance with a new one with FEWER features. We refused. Our case finally went to the 'Blue Ribbon' case manager who practically gave us a 'take it or leave it' offer of exchange for cheaper model.

Again we refused. After posting numerous negative comments about Sears, their appliances, and their customer service on their website, we got a call from our case manager who stated that he would 'graciously' give us a replacement model with EQUAL features. It arrived 2 days ago. Guess what showed up on our doorstep today?

The replacement parts that we have been waiting for over 7 weeks. Don't let them tell you otherwise...this is a problem with this line of dishwashers.

Guest

Ahmen. I hear you.

I have had this part on backorder since October, 2010. The new reported availability date from Sears parts is now 1/18/2011.

I have no confidence that this date will hold.

Please take this into account before purchasing any Kenmore or Whirlpool appliance in the future. They are Not manufactoring replacement parts.

Jerman Zdi

To Dianne, There is this worker in one of your stores by the name Elvo. I think this young gentleman deserves a raise because I am very pleased with his work. Can you see that he gets a raise?

Guest

To FightfortheRight,My name is Dianne and I'm part of the Sears Social Media Support Team. I found your post here and I'm truly concerned by what I have read here.

Sears has always stood for the highest levels of quality and service; I know we have deeply disappointed with the delay of the part needed for your dishwasher. We certainly don’t want our customers frustrated. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@***.com so you (and others) don’t have to continue to be impacted by this.

At your convenience, please send us an email.

In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (FightfortheRight) for reference to your issue and we do look forward to talking to you soon.Thank you,Dianne D.Social Media Support Team

Guest
reply icon Replying to comment of Guest-217492

I will never again buy any appliance from Sears. The service is awful and takes forever and the products no longer live up to anything that is advertised.

I have been nothing but disappointed in our dishwasher, which has been repaired every year since we bought it and now the dishwasher panel not longer works. Our refridgerator has also been repaired twice. I should not have to buy new appliances every few years. Someone else will get our business.

Oh woe is you Sears. :(

Guest

The time to repair 5 weeks falls under to long to repair under you Sears repair policy,demand a new one. If they dont replace it file a attorney general complaint in your state.

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Anonymous
map-marker Washington, District Of Columbia

Pissedoff former associate of Luxottica Retail

As a former associate of Sears Optical, I can tell you that working for Luxottica

(that owns Sears Optical) is not a company that I would recommend any decent, moral,

optician that values their optical skills would want to work for. If you are over 50

and make too much money, they will let you go without notice. They hire Regional

Managers that have no people skills, Bible thump on their right hand and stab you

in the gut with their left. I was a part of Sears Optical team for almost 28 years, and

had a very good reputation in my city. But the Regional Luxottica decided to bring in

is a aggressive, no self-confidence in her self person, and the only way to make her

self look important is to fire her most experienced opticians. I hope that Luxottica

crashes and burns.

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4 comments
Guest

Worst place of employment ever....at least the downstairs Danbury CT store is. ERICA, the wanna-be manager is a control freak who screws around with hours, lies and is as dishonest as a person could be.

She discriminates and sabotages any employee who doesn't jump when she demands that they do so.

She plays with the books, covers for her buddies and changes hours without notice. It is now my mission to make sure she is fired.

Guest

This is the worst company to work for they care nothing for their employee's and they use hours grid based on goals to give their employee's hours..Most employee's hired for full time now only get 25 or less hours a week.. and and our in the process of losing their benefits...oh and if you go over the hours you can be fired...They are horrilbe and greedy.They care nothing about the customer its just about a sale when it should be about health care and and making customers see correctly with a professional staff and service..

Guest

This is the worst company to work for they care nothing for their employee's and they use hours grid based on goals to give their employee's hours..Most employee's hired for full time now only get 25 or less hours a week.. and and our in the process of losing their benefits...oh and if you go over the hours you can be fired...They are horrilbe and greedy.They care nothing about the customer its just about a sale when it should be about health care and and making customers see correctly with a professional staff and service..

Guest

Agree. I have worn glasses for a long time.

I made the mistake of buying frames at LensCrafters which broke. I then had to deal with various LensCrafters staff and I was shocked at the level of incompetence and lack of professionalism of the managers there. They was all about 20 years old, had no customer service skills, nor any real knowledge about the eyeglass business. They made statements which I knew were untrue.

The whole place is a scam for uninformed customers.

Stay away from anything having to do with the Luxottica group. They are reducing the standard of quality of visionware.

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Anna P Isc
map-marker San Juan, San Juan Municipio

Shameful Customer Service

Have been waiting for a repair person for over 2 months. Today, December 10, 2010, I had an appointment, but after the service technician called me and made me stay home to wait for him, they all of a sudden cancelled my appointment!!!! Shame on you!!! Do you people think we have all day just to wait for you!!! This is the 3rd $%#%#$%#$% time they've done this!!! And what's really sad, nobody gives a @%^$ about it!!! SHAME ON SEARS SERVICE. This is the 4th time I have requested service for this equipment, and they say that in order to be covered by the LEMON LAW, all 4 repairs have to be within the same year. With this type of service, I'll never get the service I paid for!!!!!!!!!!!!!!!! PLEASE, BBB SHOULD HAVE A LOOK AT THIS!!!!!!!!!!!!!!!!!!!!!!
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Loss:
$959
1 comment
Guest

You will get better results taking your complaint to your states attorney general,they will not charge you anything to contact Sears about your complaint, have a fair resolve,they will take care of it.They hate attorney general compalints.Also call Sears routing office at 186******** punch any extention and demand to talk to the routing manager and demand to be compensated for your lost time from work waiting for them. After they make this right with you, shop else were.You will have a lot less trouble.

Anonymous
map-marker Modesto, California

Nothing gets done through customer service

Sears is slipping and I don't think they care. They give you a phone number to call for problems and if you call one it is people from other countries that don't know how to take care of your problems. The other number at least the lady I talked to sounds like she is from America and can handle my complaints. But nothing was done to take care of my problem and as long as Sears takes care of their customers this way I hope some day people quit doing business with you. Thank You, No need in leaving my name because to sears it doesn't make any difference.
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2 comments
Guest

How do you expect sears to help the customer when they don't even stand behind their employees!

Guest

You never said what the problem was that you had. Sadly everyone outsources to other countries for first level of support.

If you really want to reach someone who talks English call the main switchboard in Chicago.

They have a real operator. (847) 286-****

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Anonymous
map-marker Montreal, Quebec

Two months to deliver an

Dec. 5 - ordered a Christmas gift online for my son stated to be in stock. Dec.18- I Called about status , was informed it would be delivered very soon - guarenteed before Christmas. Dec.23 - I Called back , informed that the gift would only be received January 14. January 13 - Received a telephone message from Sears stating that the item has been delayed until February 4. Moral of story: If you want to order an Easter gift , do so in the beginning of December. What the heck is going on ? I really do not like being lied to. Please tell the truth Sears , it will pay off for you in the end.
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Loss:
$40
Anonymous
map-marker Fort Lauderdale, Florida

Did not issue credit that was promised.

Placed an order for 2 items on 12/29/10, a surcharge of 4.99 per item came up. I went on Sears chat and asked what it was for, they didn't know, but said they would credited it back to me. I said ok and placed the order. I called Sears on 01/07/11 because I had not received the credit and was told the credit was issued on 12/30/10 and they would check into it and send me an e-mail, which never happened. Today, 01/10/11 after being on hold a total of 64 minutes, being disconnected and talking to 6 different Sears people I was told that the Surcharge is mandated by the State of Florida and there is nothing they can do. I ordered a rock in a plastic bottle that you add liquid fire starter too, to start a fire. As big of a company that Sears is and they can't figure out how to stand by what they told me before I even placed the order and credit my account 9.98. Well, I was not a big Sears/K-Mart fan before and now never again will I shop at either one.
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Loss:
$9
Anonymous
map-marker Washington, District Of Columbia

Sears Mattress Delivery SCAM

I went to sears to buy a mattress/box spring that I saw in their flier. The flier indicated that any mattress/box spring over $599 would include free delivery. I picked out a mattress/box spring and paid for it and noticed that they werent giving me free delivery. The saleswoman didnt mention it, hoping I wouldn't say anything. When I asked about the delivery and showed her their flier she said that the sale was for a single piece over $599. I asked to talk to the MGR which totally pissed her off. After 30 min waiting the manger came and didnt want to discuss it. I explained to the manager how the details in the ad said and/or, but it did not good. I canceled the purchase and went to Sleepy's which had a better deal. I have had many problems with Sears delivery scams in past and now vow to never shop there again.
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2 comments
Guest

Bought a mattress and box spring from them a few years back and after we slept in it a few months it started sinking in the middle. Was suspicious of their drivers who delivered after they asked for the plastic cover back to cover the old mattress which was very clean and looked good.

Saw add in local paper for same mattress sold cheap as new right after. I am wondering if I got swapped on the new one I purchased.

I will never buy another from Sears again and will let out the word.

Guest

Hello :] as the Sears, Santa Barbara, Mattress Lead, I would like to apologize on behalf of the Sears store that misinformed you/ simply perhaps did not know the necessary information to provide you with (pretty sad on their part.) Anyway, any purchase over $399, nationwide, qualifies for free delivery. This does not mean "one piece over $399," it includes BOTH the box spring AND the mattress as a set.

If the set, pre-tax, was over $399, you should have gotten your $69.99 delivery fee reimbursed via rebate at www.mysearsrebate.com, or by mailing a copy of your reciept to the Sears Rebate Redemption Center. Currently, we are offering free instant delivery, to eliminate the hassle of dealing with rebates entirely. Again, I am very sorry that the associates at the store you went to were so unhelpful. It's very unusual for a manager to not know and explain these things, at the very least...

if not just deduct the delivery fee as a price adjustment in the store.

Best wishes, and I hope your mattress gives you many wonderful nights of sleep.

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Anonymous
map-marker Orlando, Florida

Sears Takes Your Money, Wont Deliver, Wont Refund - Doesn't believe in free speach either.

I ordered 7 items from Sears on 12/2 - 3 of which they sent message back two days later stating they couldn't fulfill. Frustrating, but at least communication. 19 days later two items still stated processing. I called them rather than the reverse. In which they advised there was a processing problem and the items wouldn't arrive by Christmas, if ever. I then asked them to cancel the order and refund my credit card. They refused stating they can't refund an item that is in processing. Even if it has been processing for over 19 days and is stuck in that mode and they even stated they doubt the items will ever arrive. They replied yes. What???? Then today, I get on their facebook page and challenge them to resolve the issue. Until then I advise that I will tell all I know to join the I Hate Sears Fan Page on Facebook. They blocked me and removed my post. I guess they are trying to hide their poor customer service because they no if the truth gets out quickly they are done. I wonder if they know that there are over 300 social sites and that most you can post to in one action. If you hate sears too, join the I Hate Sears facebook page. In the meantime, if anyone can get the remaining items on order #19173**** canceled, I would greatly appreciate it.
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shoptudrop
map-marker Atlanta, Georgia

Sears unreliable sales and extremely poor services

I placed an order over the phone with Sears Product Support Ctr at AZ. A sales rep helped me to put through the order around 3pm. However, I didn't receive any email confirmation until 6pm. So I did a Sears.com online chat to find out. I was connected with an online chat person for almost an hour and all I got were bunch of messages like "thank you for waiting, I'll be with you soon." So I decided to call. When I call Sears CS, they found out that the email address on the order was incorrect so they resent the invoice to my correct address. When I received the email, I was in shock since the invoice total was way off from what I was told. First I was never asked for a 5-yr protection plan but it was charged on the invoice. Secondly, I was told that delivery and installation will be free but it was charged in the invoice. Third, the total price including tax on the invoice was over $1,500 higher than quoted! I was then told on the phone that the only option I have is to cancel the order. I was connected to a case manager and he told me that it will take 7-10 business days just to cancel my order and credit my account, while my credit card was charged immediately! Does this whole story sound ridiculous to you?! It does to me! I'm going to put this up on every online forum that I can get to and warm people about the service that Sears provided and never to place the order through their product support again!
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6 comments
Guest

A couple of years ago I purchased a Kenmore washer and dryer, There were less expensive brands out there but I fought my husband on the price because I have always known the Sears brand to be strong and lasting.

Three weeks ago my front load washer stopped spinning in the middle of a load and we called the "blue crew". An appointment was scheduled for the next week and I went to the laundry mat (3 kids and one of them is 13 months needed clean clothes). When the repairman arrived he looked at it and called "tech support" who told him it was the switch door part. We ordered the part $129.00 and made and appointment for instillation on the following Wed. I went to the laundry mat again and made arrangements to take the time off from work on Wed. (They could not so the repair on Tuesday when my husband was off because they were full of appointments). The Technician # 0815258 came in and installed the part, scratched his head and called tech support again. after a long chat with them they determined the problem was not with the switch door at all but the computer part . Another $95.00 and he said he was sorry for the inconvenience. He said he put the part on express delivery and if we called the service number as soon as the part came he would come out and install it. Yesterday evening the part arrived and since my husband was off today I called this morning to get the tech out today. He had said just call and they will send me right out. I was told that the soonest we could be scheduled was Wed the 31st and I explained that I had already gone without a washer 3 weeks and the Sears tech had misdiagnosed the issue the first time and HE told me to call as soon as the part came in. They said again they NEVER gave an appointment on the same day as the call and I said the tech that was out twice before told me to call for same day service. I asked to speak to a supervisor and was placed on hold 30 minutes, I called back and asked for a supervisor and was placed on hold another 45 minutes. 2 co-workers jokingly called on different lines to see if they could get through before me. Both were placed on hold and after another 30 minutes they gave up. meanwhile I searched the net for a phone number of someone I could call for help. I called customer service and spoke with Gill from customer support or some area like that. He listened to my story, apologized and said that the soonest he could get anyone out was Wed. I told him my husband was off Tuesday and we would not have to take time from work. I asked could he please at least schedule it for Tuesday and he said Wed. was the best he could do. I asked him if anyone at Sears ever went outside the box to give customers the service they deserve and he said he was sorry but that was the best they could do. So, bottom line is I will again have to *** work a half a day and hope the tech got the right part and can repair the machine. Bottom line is

1. I am so disappointed in the Kenmore brand for breaking down in less than 2 years after I fought for the brand.

2. The repair (blue crew) team does not leave your customers feeling very confident or secure that they know what they are doing. (maybe more training?)

3. Your customer service reps. have been given NO POWER to do anything other than say "I’m sorry". A customer service rep should have the power to call up the ladder and be taken seriously enough to get something done for the customer. At no time during the conversation with several of your reps did anyone call our original blew crew tech and ask him if he could get over to our house today for the repair that he did not get right in the first place. He was genuinely sorry for his mistake and I believed he would have found a way to take care of us today. Too bad your folks never gave him the chance to make the customer happy.

ldeb

Guest

Where is the policy I paid 140 dollars for which I got the bill for but no policy in the mail so who do I call and what the heck get the policy to me or cancel it.

Teresa M Tot

:x A year ago, in late November, I bought a dishwasher online from Sears. They said it would be delivered and installed in two weeks--OK by me. I paid with a credit card that was linked to my checking account. I noticed two days later when looking at my account online, that I was charged twice. I immediately called them and they said that they had some computer problems and the second charge would be taken care of within 48 hours. It was, but not before causing an overdraft with extra charges.

A week and a half later, I got a postcard from Sears that said my dishwasher was out of stock (???). I called them and they said indeed, it was out of stock (why didn't they know earlier?). While on the phone, I explained about the double charge and overdrafts and asked if I could get the next higher model for the same price for all my problems. They agreed. While making the new transaction, I had a call on call waiting. That other call was the installer calling to set up a time to come with my dishwasher (???), the one I'd originally purchased. I returned to my Sears call and explained to the Sears lady that the installer has my 'out of stock' dishwasher in his possession and is ready to install it the next day. So, the replacement dishwasher order was canceled--all except for the NEW charge for it on my card (plus installation). YES, charged three times for one dishwasher.

The following week, I spent over 5 hours total on phone calls trying to get the latest charge off my card. At first, they were willing to *** the most recent charge for the dishwasher, but said the installation charge (for the non-existent dishwasher) was 'not refundable'. FINALLY after several days, I convinced them that I only needed to pay for ONE dishwasher and ONE installation charge and that they were BOTH already paid for. I got the installation charge paid back to me, but was unable to get any kind of refund for the $60 in overdrafts their FIRST mistake had caused me. I decided just to cut my losses and drop it. This was in early January. In late February, Sears helped themselves to my credit card that they had on file and stole $150 from it "because they refunded me too much". I tried to fight it, but suddenly my phone calls were dropped once I gave them my name, and my online Sears.com account suddenly became 'invalid' and I could not access customer service from there, either. My account included all the proof of the purchases and refunds, so it was vital for me to be able to access it. If I had more time and money, I'd sue them just to see them fry. I like their appliances, but I'll be shopping Lowes from now on.

Guest

The Sears Social Media Support reached out to me and the issue was resolved to my satisfaction.

Guest

Dear Shoptudrop,

I’m sorry to hear about problems with your order. My name is Tammy and I am part of the Social Media Support Team. I am very concerned that the amount you were quoted is not what you were charged. I would like to have one of our case managers invesigate this issue. At your convenience, please contact our office via email at smsupport@***.com so that we can look into this. In the email, please provide a contact phone number and the phone number your order was placed under. Also, please provide the screen names (Shoptudrop) used to post here for reference to the issue.

Thank you,

Tammy W.

Social Media Support Team

Guest

Totally agree this is horrible service. Sears is well known for their disrespectful attitude and unhelpful manner.

Sorry you experienced that.

Very glad you are making your voice heard.

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Anonymous
map-marker Dallas, Texas

Sears refrigerator repair ripoff

Called Sears repair because water was coming out the back of refrigerator and ice maker was not working. Sears serviceman quoted $200 to repair. He then put some hot water on the supply line and declared it fixed. He was in the house a total of 15 minutes. Some hourly rate. On top of that, it was broken again two hours later. They wouldn't come back for three days so my wife fixed it herself with a hair dryer in two minutes. I will not shop at Sears again. Calls to supervisors were basically answered with "tough luck sucker"
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Loss:
$200
Anonymous
map-marker Washington, District Of Columbia

Blue Team/Bias

Hi Have Any-One Experience: This Problem Call Sears Blue Team The Rep. Answers Seem Geninelly In Assistance Shortly Afterward Tells You Only One Person Can Assist You Because They Are Most Knownledgeable With Your Case. Mind You The Case Never Been Discuss, On My First Entry Case A Female Name Andrea assign "Depesh Shaw" To Represent This Issue at that point he bacame my problem. They have Several Hundreds Empowered Rep. I Request That His Service Be Revolk, But To No Avail Has Any-One Had This Type Of Rhetoric Surely It Stem Bias. Please Respond It IS Time For This Type Of Foolishness To Stop In 2011 Thank You Alway Yours U-Diggy.
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1 comment
Guest

I purchased a Frigidaire Stove through Sears. The stove came damaged. The stove

did not have the LP gas conversion kit.

I was on the phone for five complete days

with Sears and got no where. They hung up

on me, they put me on hold for hours.

I kept complaining, even went to the Frigidaire Corporation. They lied to me, said they had sent the conversion kit. Today is day 9 since I began complaining.

Yesterday, I got two more pieces for the damaged kit identical in color of white. My

stove is BISQUE in color so I cannot use them. I did not need either of the braces

they sent. I did not need the plastic plug

they sent (have no idea what that is for).

I learned yesterday the conversion kit was

never mailed even though I was told numerous times it was mailed to us. I am beginning to wonder if they even have one

for purchase or replacement. The stove is still sitting in my kitchen in the middle of the floor unusuable. If I had a pickup

it would already have been dropped off at

Sears. When I tried to get them to pick it up, they put me on hold and never answered

I waited over an hour. I considered not making my payment this month. I made it, but next month if the situation is not handled, I REFUSE to make another one.

The stress has caused me and my husband great medical conplications with high blood pressure and stress. When I asked

Frigidaire what to do with the WHITE parts

they sent they said to keep them. Now, really, what could I do with them. Imagine,

this stove is BISQUE and BLACK, put white

on it and it would be a redneck stove. I

live in WV but I am not interested in those

colors mixed together. I just want my BISQUE stove with the damaged part replaced

and the conversion kit so I can USE IT.

I am very angry over my treatment with this

stove. I would never purchase from Sears

ever again nor would I ever purchase any

Frigidaire products again. If this is how

they treat the people who purchase their

products, then eventually they will go out

of business. From now on I will buy locally

where I can see the product, not let the delivery man out of my sight before checking to make sure parts are all there

and safe. The delivery man told my husband

the conversion kit was in the pan in the oven with cardboard over it.

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