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SEARS/GOODYEAR TIRE $80.00 REBATES

Before you get caught into buying tires because of rebates think twice! Bought Goodyear tires because of the $80.00 rebate at Sears It took 4.5 months to get the wrong amount. After many calls to the rebate center I finally received only $40. Unreal! Do not know why it takes goodyear rebate center so long to issue a wrong check. I will never again be influenced by the Sears/Goodyear rebates. I know it's possible to get a better deal up front at other outlets for other makes of tires without the hassle of going through the process of rebates. When I look at the final cost it wasn't worth the trouble.
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Review
#320034 Review #320034 is a subjective opinion of poster.

Sears review in Newark, New Jersey: Tool Box Bottom On Clearance

Bought a tool box bottom at $ 19.97 on Friday and was suppose to be picked up at merchandise pickup set for that Monday- I made sure and was reassure by the sales associte that the box would be pickied up and placed in merchandise pickup. At the sametime I was told I could pick the item up earlier. Well I was able to stop by on Sunday but no box could be located upstirs or in the tool dept. The guy said he could only do a refund-At that point I assured the associate that I would explore different aveues. He took my info for a manager to contact me butb no call. The following Friday I received a automated call that my item was available for pickup, but as before nothing was available and the info was takened again. Still have not received any responses from Sears # 1294
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Review
#320011 Review #320011 is a subjective opinion of poster.
Service
Sears Manager

Sears/bedding

I have called sears on several occasion about my sealy mattress. I was told to take a picture of the bed and e-mail to them . I did this on two occasion and was told that It was 1inch not two inches deep when you lay on the bed you can feel yourself in a sink, I have toss and turn at night trying to get comfortable on this bed, when i wake up you can see a big sink in the bed. I have also asked for someone to come out to inspect my bed but I was told that I had to pay for someone to come out. My pillowtop cost me a lot of money, and now I cannot get a good night sleep. I think that Sears should have a better customer relatiions in this department.
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2 comments
Anonymous
#485792

Hi,

My husband and I purchased a top of the line Sterns & Foster queen size bed from your store in Lynnwood, Wa in August 2011. Our box spring began to squeak. We called Sears and shared our concern. We were asked to take up to 12 pictures of our mattress set, box spring specifically and use a string and do measurements taking pictures. First of all, how to you photograph a squeak? Second of all, when I see your CEO on CNN bragging how Sears takes anything back, you do not even need a receipt this is a blatant lie! We do have our receipt. Now, we are having to pay a delivery fee to have our replacement box spring delivered. Your dispatch called yesterday to confirm our delivery of our box spring today (May 25, 2012) between 11-12pm. We just received a call from Sears this morning informing us that our delivery was cancelled due to an error. My husband took off work to be here today for our delivery and now it is not happening. This is not acceptable customer service! You can tell your CEO it isn't about building a better website that will attract customers to your store, it's about how you treat them once they make a purchase. I feel we should have been able to drive our box spring right back to your door step of your store and return it without a receipt just like Mr. D' Ambrosio claimed your return policy works! Well, it doesn't even work with a receipt and then getting hit with a delivery fee on top of it is pitiful! It is customer service errors that are driving your customers away and sadly you can add us to that list!

Sincerely,

Jill & Bryan

David
Sears Response
#484060

Dear Anonymous,

Please accept our apologies for the issues you are having with your new mattress sinking when you lay down on it. I certainly understand your concern with this sinking issue and see how that can affect your night's rest. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means we handle a situation from start to finish with one dedicated case manager. I found your post here and want to reach out and offer our assistance to help resolve your complaint. Our case manager will be able to assist you with this issue and also help with any past or future complaints that you have with Sears. We value your business very much and want to speak with you regarding keeping your business.

At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the following code that I have assigned you (mattress319732), for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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Review
#319732 Review #319732 is a subjective opinion of poster.

Sears customer service

Sears delivered my appliance I ordered from them $3000.00 dollars worth...my girlfriend was at the house for them to do the installation...the "professional" installers could not locate the gas cutoff valve to install my gas range . So they left without the installation and said to reschedule when the gas shutoff was located. I arrived at home looked under the cabinet and located the shut off valve "Genius". So I called and rescheduled ....they were scheduled to arrive 2 days later to finish the install. I called to confirm on the day on the installation....and Lowe and behold... they failed to get the work order processed. So now I have to once again change my work schedule to get these *** back out here to finish there job!!!! All they could say was they were Sorry but couldn't do anything else but reschedule for the next day.....*** POOR SERVICE!!!! Will not buy anything from them again......Worthless !!!!!
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1 comment
Anonymous
#485777

I had a washer and dryer delivered. The dryer came with the wrong cord (apartment manager error).

I had to go to Sears store and trade it for correct one. I have called the 800 number to set up a work order to finish the installation. Each time (3 times over 3 days), they ask for all my info, "process it" and NOTHING! The local people show no work order.

I called Sears 800 tech support and the ended up apparently transferring me to same incompetent call center (which really pissed me off). Each time I did talk to human being - apparently interfacing with computer. I don't know if this is a glitch in software-sending work order into twilight zone --or human error. But frankly, spending waaay too much time on SIMPLE thing -it makes me wonder what would happen with more complicated issue.

Just now, I called an associate at the store and he arranged for the work to be done tomorrow......NOTE TO SEARS: It takes a physical presence to deliver, install and repair the big items you sell (washers, dryer, refrigerators).

Sending things like making appointments to a far away call center CANNOT possibly give the same service. You need BOOTS ON THE GROUND!!

Review
#319585 Review #319585 is a subjective opinion of poster.
Service
Sears Installation
July 30, 2011 – Purchased Craftsman GT5000 tractor. Mowed with it a few times, then it was winterized and stored for the winter. Spring, 2012 – mowed twice with tractor and noticed it had completely lost power, would barely move with the throttle on high and pedal to...
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1 comment
Anonymous
#482965

:cry :cry :cry :cry :cry :cry :cry

Review
#319490 Review #319490 is a subjective opinion of poster.
Loss
$2018

Sears review in Newark, New Jersey: Defective Central Air Unit

Purchased a central air unit in May 2010. June 2011, air has no freon. I had not purchased service agreement (trusting the guarantee and good quality from Sears). Coil system corroded and had to be replaced and I had to pay for it. May 2012, Air had no freon again!!! Now I have the service agreement. A product was placed to seal and mask the problem... I have tried to contact Sears, NOBODY is taking responsibility for the issue. I wrote a letter to Sears, no response. How can I be sure that come May 2013 I will not have the same problem with the unit. I PAID ALMOSt $4,000.00 for this air conditioning unit. Next step, contacting the better business bureau!
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1 comment
David
Sears Response
#484087

Dear Maria Diaz,

We are truly sorry for the problems you encountered with your previous air conditioning unit and with your current air conditioning system. We understand the frustration and aggravation you are experiencing with having the same issue happen with both units. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle an issue from start to finish with one dedicated case manager. We would like to look into this issue further and offer our assistance to help resolve it. We want to make sure that everything that can be done for you is being done.

At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Maria Diaz) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#319466 Review #319466 is a subjective opinion of poster.

Sears Portrait Studio

Sears portrait was suppose to make our portrait ready by 05/10 & 05/13/2012. But when I showed up at the store to pick them up, the rep said those are not ready, those are shipped from somewhere in MO and he has no clue when it ll come. He has no idea / date / or any type of confirmation about that. Ruined the purpose of the pictures, got this clicked for some event but never delivered on time. After that visit i reached out to Sears to check when those ll b ready, no one cares to pick up the phone or return the voice message. It is 8 days over already the committed date, but no clue.
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1 comment
David
Sears Response
#484073

Dear Sans424,

Please accept our apologies for the length of time it has taken to process your portraits. I certainly understand your frustration with not having your portraits ready for the event you had them taken for. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means we handle a situation start to finish with one dedicated case manager until it has been completed to your satisfaction. We would like to look into this issue and offer our assistance to help resolve your issue.

At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the portraits were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Sans424) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#319285 Review #319285 is a subjective opinion of poster.
Loss
$150

Sears Carpet Cleaning Horrible Service

I had my carpets cleaned by Sears. Of course they talked me into an upgrade and my bill was almost 300. They moved furniture out of rooms and did not put it back, they randomly put plastic protectors under my wood furniture, at least half of the furniture was sitting on a wet carpet. They left my entire tile entryway all wet, it took three towels for me to clean up the water. The carpet cleaning was questionable, I do not think they did the pet enzyme or even cleaned my carpets correctly, I was in my office working. How did they do 6 rooms, stairs and hallway in 35 minutes and use the enzyme cleaner and then also use the upgraded service (not the wand)???? Then when I called their service manager, of course the technicians denied everything and he said that his lead technician was one of their best and basically said I was not telling the truth. I will never use their service again-EVER!
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2 comments
Anonymous
#937881

Did they always use truck mounted equipment or do they use a portable unit without the customer knowing. If you witnessed them using a portable machine and not a truck mount go to you State Attorney online complaint and file a complaint against them.

Anonymous
#937876

You should all take your complaint to the Attorney General of your state. Did they use a truck mount or did they use a portable cleaner on wheels. If they did not use a truck mount you absolutely need to go online and complain, no matter how long ago this happened.

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Review
#319126 Review #319126 is a subjective opinion of poster.
Service
Sears Cleaning Service

Sears sold me a lemon

I purschased a fridge from sears. A 1700 hundred kenmore elite, I also purchased the warranty. I have nothing but problems with the Ice makers. Sears has a lemon policy, if you they come out four times in one year and replace parts, they say they will replace it. Well they lie, The repair people have been out around six or seven times. When ever I call they give me a excuse why they cant. When I asked to speak to a supervisor they say they dont have any. So here I am calling them out one a month for repairs. I will never shop @ Sears again. If they go out of buisness, they have it coming.
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2 comments
Anonymous
#481929

Dear Day318853,

Please accept our apologies for the problems you have encountered attempting to get your Kenmore Elite refrigerator repaired. We understand that this experience has been very frustrating for you and your family. I'm not sure how to adequately convey our sincerity to you but you should know that we are here to help with this situation on the refrigerator. My name is Robert and I am part of the Social Media Support Escalations team at Sears and we would like to look into this for you. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Kenmore Elite refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Day318853) you used to post on this site, for reference to your issue, and we do look forward to speaking with you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

Anonymous
#481928

Dear Day318853,

Please accept our apologies for the problems you have encountered attempting to get your Kenmore Elite refrigerator repaired. We understand that this experience has been very frustrating for you and your family. I'm not sure how to adequately convey our sincerity to you but you should know that we are here to help with this situation on the refrigerator. My name is Robert and I am part of the Social Media Support Escalations team at Sears and we would like to look into this for you. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Kenmore Elite refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Day318853) you used to post on this site, for reference to your issue, and we do look forward to speaking with you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

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Review
#318853 Review #318853 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1700

Worst Experience ever with SEARS

Truly a HORRIBLE experience. I went to the Sears store local to me, in Minnetonka, MN. Was looking to replace an older Kenmore dryer with a new one. While at the store did a quick price comparison with Lowes and found an equivalent dryer for 100.00 less, but since my Kenmore worked for 20 years figured I would stick with the brand. Here is where the trouble began... When I walked into the store I came across the 2 "sales associates" apparently assigned to the department - they were engaged in a rather negative conversation that I gathered was in regard to their current job. I walked directly to them I stood there apparently unnoticed for at least a minute watching them jabber away about the poor state of their organization and their jobs (customer service at its finest). When they deemed it was worth their time to pay attention to me, I made it very simple for them, I was looking for a gas dryer that was on sale and was a Kenmore brand and preferably the least expensive model - this was for a rental unit so no need to spend 2K on a dryer... The associate who helped me brought me over to the most expensive unit in her department and said here it is (way more then what I wanted to spend on a dryer, I explained that to her, but she told me this was the one I wanted) I asked her why (i.e. features, benefits, etc) all she could say was that it would do more... SERIOUSLY, who trains these people? She was NOT the brightest bulb on the tree to be sure and I credit her inability to make a logical argument as to WHY I would spend far more than I wanted to on the "more expensive" unit to management... clearly poor hiring decisions AND a complete lack of proper training. When I made it clear that I wanted the least expensive model she finally brought me over to one that would suit my needs. I agreed to the buy and we went to check out. I explained to her that my business partner wanted to put the order on his credit card (he was registered in the sears system) and asked if we could call him for that part of the transaction - she said that she could not do that UNLESS it was a sears card... seemed strange to me, so I asked her if she could confirm with her manager. She told me that the answer would be NO and that we would need to move forward with my card. I asked her if I could simply have my partner place the order online and her response was, "well, yes, but then you wouldn't be buying it from her... LIKE I GIVE A *** was my thought... she offered me no value at ALL and yet acted as if her personal sale was more valuable then my desires or convenience. As I wanted to get past this nightmare of an experience I agreed to purchase it with my card and she began to ring the order up, a 499 dryer turned into 750 before my eyes and I had to ask her WHY it was so much more expensive (I requested delivery, installation and removal of the old dryer.) She NEVER broke out pricing, simply rang it up... ARE YOU KIDDING ME? so I discover that I had to pay 35.00 "extra" for required parts and 150 for delivery and installation... $150? really? anyway, I agreed and she ran my card. Apparently the SYSTEM froze, so it charged my card but did not record the delivery date or instructions (to be clear, there is NO question that sears has the most antiquated systems I have EVER seen in a major retailer, my local, locally owned coffee shop has a better system... She explained to me that she would have to cancel the order and ring it in again, thus locking up 1500 on my card as it takes 2-3 days for a refund... I agreed but of course the second time through my card was denied (not due to credit limits but to a fraud alert). So now, I tell her that I will just need to have my partner order it online to which she replies, let me call me manager to see if I can take his card over the phone... ARE YOU *** KIDDING ME???!!! you told me that you could not do that and your manager would say no but NOW that there is no other option for you to get your "commission" you are willing to work with me??? The manager approved of course and the order was completed... More fun... they never gave me a confirmation of delivery time, supposed to come today, I called in to get an answer and after a long hold and dealing with a broken voice recognition system I dealt with a woman whose accent I could not understand but after I gave her my information she told me that I needed to call ANOTHER number for help and without asking me if I had a pen and paper ready started to rattle off a number... I quickly corrected her on proper etiquette, got a pen and paper and she read out the number... I called the number and honest to God I just finally got off the phone with them 30 seconds ago... they told me that it would be here "sometime" between 3 and 7... RIDICULOUS It took me the same amount of time to write this review as it did to get a *** answer from sears as to WHEN my order would be delivered. NEVER EVER EVER EVER WILL I DO BUSINESS WITH SEARS AGAIN.
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1 comment
Anonymous
#481188

Dear Anonymous,

My name is Robert and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. We came across your post and wanted to reach out and offer our assistance with your recent experience with Sears. We’re very sorry to hear that our business partner at the local Sears in your area didn’t provide the proper information about the dryer and we apologize for the frustrations this may have cause you and your business partner. This is not the kind of experience our customers should be encountering with us and we would like to speak with you, to provide the proper feedback to our business partners at the store level. Our department “Sears Social Media Escalations Team” is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Anonymous) you used to post on this site, for reference to your issue, and we do look forward to speaking with you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

Review
#318801 Review #318801 is a subjective opinion of poster.
Loss
$500