Sears Reviews and Complaints

I worked at Sears for 2 years in Central FL. As a sales person I was literally forced by the store manager to give people raw deals on guarantees.

It was an outlet (new/used items) and on the used items I was told not to mention guarantees, this way Sears would make even more money should the machines break down.

They tried to fool the people into thinking used items did not have valid guarantees. This is the price of success and the American people are paying for it.

I really feel bad for you just learning how sears operates. I had problems with them 40 years ago and haven't been in a store since. They are out for themselves and don't care about customers.

Dear Anonymous,

Please accept our apologies for the inconvenience of having to continue to wait for your hidden bake cover. We understand your time is valuable, we can assist. My name is Stephanie L. and I am with the Sears Social Media Escalations team. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the electric range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name” Anonymous / 308194 ” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Stephanie L.

Social Media Moderator

Sears Social Media Support

You didn't buy the extended warranty. Who's fault is that?

Danko.

Please accept our apologies for the ongoing frustration concerning your online order and your refund. We understand how upsetting it can be not knowing where your funds are and when you will receive them. My name is Zenaida and I am part of the Sears Social Media Escalation team. The Sears Cares/Social Media team is part of the corporate customer relations division and we would like the opportunity to discuss this with you further.

At your convenience, please contact our office via email at smsupport@searshc.com so we can get to the bottom of this. In the email, please provide a contact phone number and the phone number your washer and dryer were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Danko) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

Jimd1234,

My name is Zenaida and I form part of the Sears Social Media Escalation team. I apologize for my late response. I stumbled across your post and wanted to learn more about this unfortunate home visit. We are truly sorry your unpleasant encounter with our home service crew. We would like to get you in contact with one of our dedicated case managers. I know your time is valuable and I want to assure you our case manager will work with you to make this right.

At your convenience, please contact our office via email at smsupport@searshc.com so we can get to the bottom of this. In the email, please provide a contact phone number and the phone number your appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jimd1234) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support