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Purchased a $$$$ new washer and dryer set through the Sears in Tucker, GA. The sales person had trouble ringing up the sale - should have been the first red flag! They rang the washer and dryer up separately but ASSURED us they would be delivered together later that...
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1 comment
SearsCares
#451761

Dear Lucassb,

My name is Brian and I am part of the Social Media Support Escalations team at Sears and I am very concerned about what I have read here. I certainly understand that your time is valuable, and that spending multiple hours on the phone trying to correct mistakes on our end is unacceptable. I can also understand your frustration with commitment after commitment being broken and little to no help has been provided when you call.

At your convenience, please contact my office via email at smsupport@searshc.com so we can assist. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Lucassb you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian S.

Senior Case Manager

Sears Social Media Support

Review
#305723 Review #305723 is a subjective opinion of poster.
Service
Sears Delivery Service
With Official Company Response
Normally, I research companies before making a big online purchase, but I didn't in this case because, hey, it was Sears! BIG MISTAKE. I wish I had read all of this before I dropped $1000 on an oven that I ordered from searsoutlet.com. Ordered on March 3, got an...
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7 comments
Anonymous
#1461427

Wish I would’ve seen this years ago I just got scammed aswell

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Review
#305706 Review #305706 is a subjective opinion of poster.
Loss
$1000
With Official Company Response
In December of last year a Carrier Infinity HVAC system was installed in my home. I purchased the system through Sears Home Improvement. The purchase was made to replace a supposedly high energy efficient York HVAC I had purchased and had installed in my home in June...
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14 comments
mariesproblems
#1750397

What was the end results of your ordeal with Sears? We are undergoing our own horror with the installation of a Heat pump AC install that was installed horribly.

They will not even look at the horrible job their subcontractors did .They promised products they did not give us and used old material, not new.& wrong material We had to get an attorney this week.

We are not wealthy by any means and this is a nightmare. We are in our 70's and I see this draining our small savings.

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Review
#305552 Review #305552 is a subjective opinion of poster.
Loss
$11
With Official Company Response
I bought a kenmore french door bottom freezer fridge 2010. they delivered the fridge wrong one.They finially delivered the right one and the guy broke our water line and ran out of house as the water poured from kitchen to livingroom .The next fridge delivered broken...
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1 comment
SearsCares
Sears Response
#450282

To Shelly 65,

I'd like to apologize for the multiple failures you refrigerator has experienced and that the most recent failure happened outside of the manufacturer's warranty. Please understand that had you purchased a Sears service agreement, there would be many options available to you at this time. Unfortunately the manufacturer only warranties your appliance for 1 year. Regardless, we do value you as a Sears customer and we'd like to speak to you further about this unfortunate situation with your refrigerator. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Shelly 65) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#305285 Review #305285 is a subjective opinion of poster.
Loss
$1700
With Official Company Response
So we ordered a washer & dryer from Sears. Needed to convert the dryer to LP gas. Ordered the kit too. Went and picked them up. Hubby got washer hooked up. Found out they sent the wrong conversion kit. Sears ordered the correct one. This time we got the right part with...
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1 comment
SearsCares
Sears Response
#452256

Dear Anonymous,

We are truly sorry for all the frustrations surrounding the conversion of your dryer. After reading the ordeal you have been through it is very understandable why you would be discouraged. My name is Stephanie L. and I am with the Sears Social Media Escalations team. We would like the opportunity to speak with you and look further into what has happened. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the number your dryer was purchased under and we will call you directly. Also, in your email, please provide the screen name “ Anonymous / 305241 “ you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Stephanie L.

Social Media Moderator

Sears Social Media Support

Review
#305241 Review #305241 is a subjective opinion of poster.
Sears stole from me. They drained my gift cards, charged my debit card and then promptly cancelled my order claiming they didn't have it in stock for local pick up. They have yet to refund me. Even though they said it would only take 3 days for a refund. It's past 3...
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1 comment
Anonymous
#450098

Stores don't always have stuff that you order online for local pick up. Like for instance someone had ordered something and by the time the order had printed stickers we had already sold the last one of that item in store since local pickup usually fills orders from the floor.

I also once had the register tell me we had 10 of something and i searched the stock room and floor for it and it wasn't in the store. As to why they haven't refunded your money yet I don't know.

Review
#305199 Review #305199 is a subjective opinion of poster.
With Official Company Response
-- This is an email I sent off to another department at Sears. Hopefully they will have a competent employee who understands customer service. I sent it yesterday and still no response. I will never give that place another dime. I am sick of fighting them for my $250. ...
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10 comments
Anonymous
#450012

Searscustomernomore, I'm not from Livingston, NJ. Maybe they just assign random cities?

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Review
#304820 Review #304820 is a subjective opinion of poster.
Product
Sears Coupon
With Official Company Response
I didn't really buy anything but my parents had. My family recently purchased a dishwasher that was broken. Sears delivered it to our house and the door of the dishwasher would not stay in place. My parents furiously had to call the store manager and everything. What...
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1 comment
SearsCares
Sears Response
#449646

Hi SearsIsSomeBULL,

My name is Scott and I'm part of the Sears Cares Social Media Support team. After reading you post here, we wanted to reach out to you. Please accept our sincere apologies for the inconvenience and aggravation surrounding your parents' dishwasher installation. After such an unpleasant experience, there's no question why you and your family would be concerned. We'd like to help address those concerns and get to the bottom of this. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (SearsIsSomeBULL) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,

Scott J.

Sears Cares Social Media Support Team

Review
#304814 Review #304814 is a subjective opinion of poster.
With Official Company Response

Sears has ripped me off on a lawn mower purchase!

Well, I purchased a lawn mower last May. It is under warranty until May of 2013. 2nd use it would not start. They said oh i was using old gas. NOT. But I empty go get new gas, won't start. Sears has been here twice at $99.00 a pop. the carburater is no good because of old gas. The first guy made an adjustment and it fired right up. All he did. So now same problem. Luis came yesterday, still the carburater. It is my fault because of old gas so he says. The gas has been changed at least 5 times or more. He said because I didn't use the gas within 30 days. I said, well it was only 2 weeks old when I called repair, and it takes you 2 weeks to show up so now it is 30 days old. He says I ruined the carburator. I was going to get a Sears rototiller. Not anymore. I have to purchase a new carburator and put it in myself. Such BS!!! 2 start pull or key guarantee. NOTTTTTTTTTTTTTTTTTT!!! I am more than a bit mad! And out a lot of extra money!
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1 comment
SearsCares
Sears Response
#449631

Hello there,

My name is Scott and I represent the Sears Cares Social Media Support Team. Our team happened upon your post here and we wanted to establish contact with you. We apologize your lawn mower has let you down and is causing some frustration and trouble. With the height of lawn and garden season rapidly approaching, this is definitely a concern. We'd like to look into this. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the (item) was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your post number (304813) created by your post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,

Scott J.

Sears Cares Social Media Support Team

Review
#304813 Review #304813 is a subjective opinion of poster.
Service
Sears Repair

Sears in Miami, Florida - Buyer beware

Sears not only attempted to deliver a defective special order frig, but then they refused to waive fees for delivery while awaiting a replacement although they were running free delivery specials! When I contacted customer service they instead offered me a $75 gift card. I advised I did not want a gift card and I asked to speak to the supervisor. The supervisor then offered me a $50 gift card. Talk about a slap in the face! Not only does Sears not stand by their product, but they do not value their customer. There are plenty of competitors to do business with. Adios sears!
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1 comment
SearsCares
#447352

Dear Jedigal007,

I have just read your post and would like to apologize for the ordeal surrounding the delivery of your refrigerator. Anticipating the arrival of a newly custom appliance only to find out it has to be returned due to damage can be disappointing. My name is Stephanie L. and I am with the Sears Social Media Support Escalations team. We are a single point of contact for escalated issues and I would like one of our dedicated case managers to contact you and go over the options we have to assist. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Jedigal007 for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Stephanie L.

Social Media Moderator

Sears Social Media Support

Review
#303730 Review #303730 is a subjective opinion of poster.
Loss
$1300