THy Lty
map-marker Kitchener, Ontario

Sears Canada Rebate Ripoff

The salesman sealed the deal for a sofa purchase by pointing out that it qualified for a rebate, and even sent us away with all the forms and dual receipts to fill out and send in. The rebate was denied a couple months later on a technicality that was not explicitly mentioned anywhere. Sears customer service offered to provide half of the rebate ($30), but we walked away from that and resolved that no member of our family will ever walk into a Sears store again. Apparently it was about money for them, but principle for us, so in the end our resolution was probably in line with the circumstances. We have cut up our Sears card and will close the account once the last payment of the interest-free financing for this sofa purchase runs its course. => DO NOT BUY ANYTHING FROM SEARS, THEY HAVE NO INTEGRITY!
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Anonymous
map-marker Vancouver, British Columbia

Sears does not post negative reviews

I bought all new appliances from Sears (brand new home). One was a Kenmore Elite dual-fuel slide-in range/oven (223 64* 183). After a week of use I used the self-clean feature. The next morning nothing worked - no bake, no convection oven, etc. I called Sears and two weeks later I am still without an oven! I posted a simple review on the Sears website and they refused to post it, saying it was "inappropriate or not related to the product". Do not trust the ratings/reviews on the Sears website - they only post the positive ones. Here is the review, word for word: I bought my oven and used it perhaps 3-4 times. Loved it. My only real complaint was that when cleaning the glass control panel, the touch-pad is so sensitive that it turns all of the buttons on and beeps at you - you have to be very careful to turn everything off after wiping down the panel. Then I used the self-clean oven feature. Turned it on at night, and the next morning I woke up to the oven light shattered. Then nothing in the oven worked - no bake, no convection, no heat at all. Given I had purchased the oven less than 2 weeks ago, I called the local Sears and they told me to call the 800 Parts & Service number (in other words, it's not their problem). I called the 800 number and they told me a local service contractor would call me within 2 business days to schedule an appointment. Two days just to get a return call?!?!? But I have a family of 4 to feed and this is a BRAND NEW APPLIANCE?!?!? So 2 days later, the service man calls and says he will come look at the appliance in a week. A WEEK?!?!? So now I have guests staying over the summer holidays, with my own family to feed, and no oven for what will amount to almost 2 WEEKS. Maybe they will fix it and I can change my review, but this is ridiculous considering the amount I paid for a brand new appliance. And you can bet that as soon as they fix it, the first thing I am going to do is set the self-clean option again to make sure it does not blow out the oven again. If you are considering this model, be sure to test the self-clean feature while still under warranty, and don't do it if you plan to have any urgent use of your oven for, say, 2 weeks. Argh!!! What happened to customer service?!?!?
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1 comment
Guest

Mrs, Sir,

Thank you for this story. I wonder how much of these messages are not published... I'm a reporter. Can I speak to you directly?

francois.sanche@***o-canada.ca

Francois Sanche, Radio-Canada

Anonymous
map-marker Monroe, Michigan

Sears misrepresented drill extended warranty

i have been a loyal customer for over fifty years! this is the last time i'll argue fight, complain or anything else. the battery drill reputation they have is almost unbelieveable. i was suckered into buying a fifteen dollar warranty. they now want to give me a gift card, for what? i've had three of their bad drills, and now have none, and what am i going to do with a sears gift card? maybe buy a bathing suit, or a garden hose to get soaked again. i only want my cash back, before sears and k-mart file bankruptcy. rumors are suggesting this is very close to happening. if you've noticed very few products in sears tores carry the kemore or craftsman name. DON'T GET SUCKED INTO ONE OF THOSE PURCHASE PROTECT WARRANTY'S LIKE I DID.sears has made a fool of me, and caused me great embarassment. thank you chas spencer
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thomas L Peu
map-marker Reston, Virginia

Sears is the worst repair policy in the world!!

Sears refused and said no one available to repair my Kenmore side by side refrigerator on 9/3/11. I called the 800 customer service number, I think China picked up, no one availabel for repair. I called the Myrtle Beach, SC store, and the same, no one available until next week. Could this be that bad, YES it is. How do you keep food cold until next week?? I was not even give another repair person to use. Quality control I guess. I hope to never buy another product from Sears because they can not stand behind ther own products for repair. I am going to share my horror story about Sears to everyone that will listen. Do not buy from Sears!!!! thomas Leonard Myrlte Beach, SC
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2 comments
Guest

Dear Wizfinish@***.com,

I recently came across your post here and wanted to offer help. I'm Scott and I'm with Sears Cares Escalations within corporate. I'm sorry to hear your refrigerator is giving you some trouble and you were dissatisfied with the repair timeframe given to you. Naturally, we'd love to service all our customers sooner rather than later, however manpower & geographic restrictions can prevent that. Nevertheless, we'd like to help. At your convenience please contact my office via email at searscares@***.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (Wizfinish@***.com) in the email so we can reference to your case.

Thank you,

Scott J.

Sears Cares

Guest

I think what you are missing is the details and specifics of your situation. If you are going to betch then at least be accurate. I am betting they gave you a date that was a week out and you didn't like it. Then you said you didn't like it and it was ridiculous and they let you know that that was the best they could do right? Welcome to the fact that you aren't the most important person in the entire world.

You are complaining about availability of technicians. This is a completely separate issue from their "repair policy" or any of their service agreements. It sucks that they couldn't fix it the first time (depending on the problem and maybe you kept messing with it so it would break), but they can only schedule so many people under warranty. You don't have to pay for the service call or the parts. Still you complain.

A week is not really that long to go. You didn't say your refrigerator wasn't cooling. Maybe it wasn't cool enough for you?

What was wrong with the refrigerator? When the problem persists after the initial tech visit then you have to schedule behind others that called in before you. So, say you have a tech service call on 9/3. It works fine for a couple of days and then the problem comes up again: when you call on 9/5 there will be others scheduled before you because they called on 9/4 etc. Its a first come first serve scheduling. If a date fills up then that's it until the next availability.

You keep food cold by getting the cheap little coolers or a big cooler (like you would take out camping or to a football game) and fill it with ice. Put your food in it. You only have to replace the bag of ice (which is what, a dollar?) for about 7 days. Yeah, its an inconvenience, but its not the end of the world. You could also pony up for another repair service. Yeah, you don't want to fork over the money. Why do that when you can *** & moan about a waiting a week?

It has nothing to do with Sears being able to "stand behind their product" it has to do with all these people believing that they are the center of the universe. Sears supports its product very well considering the sheer volume of service calls, maintenance checks, & other concerns they have going on. You are not the only one who had a broken refrigerator that needed service.

There are 8 (count them)...8 routing centers that serve the entire US. Why don't they hire more techs? Because then it would cost the customer more money!

Listen, it sucks that you had to go a week without your frig, but there are a lot of different companies that don't even come close to the service that sears provides. It may not be perfect, but they do work very hard to help customers.

Its hard to do when they are constantly in a losing battle against people who think that the world owes them EVERYTHING.

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Anonymous
map-marker Surrey, British Columbia

No furniture delivered!

We purchased a couch from Sears in Langley BC - early Sept with a delivery date of Sept 29th. We received a call on the 29th saying that it would be coming the next day - Nothing arrived! We left for holidays and gave the house sitter instructions to expect the couch - nothing! Now it is Oct 13th and after 5 un-returned call to our sales lady Judy (don't every use her)and an un-returned call to the manager, I finally called the head office customer service - they found my couch and are sending it over on Set 16th!!! No impressed!
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Anonymous
map-marker Orlando, Florida

Sears Stinks

Sears does not care about people just care about there bottom line. They just disregard people who cared about them for years and helped make a great customer base. It is sad that corporate america does not care about the little people which is how our country was made. Just there fat paychecks. I will never purchase anything from them and will tell all not to I would rather pay more then support that company. They STINK and do not deserve people buying from them or supporting this company. They are overcharging customers and keeping the $ and having inadequate people come to your house. Background check might not be criminals but sure do not have the experience to do the job.
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7 comments
Guest

Sears is cheaper than alot of places. I went to lowes expecting a better price bet ended back at sears.

They have lost customer focus though. They spend hundreds of thousands of dollars figuring out why they are loosing customers. Then spend so much time trying to get new customers, I really feel they are not long for this world.

The Kmart buy out was the worst thing for sears. I will miss them since I work there, but have to say I hate my job and how we treat our customers.

Guest

Got some valuable information from a friend of mine who has worked for Sears over 25 years. If you get rerouted by Sears or A+E factory service, call there routing at 186******** any extention tell them what state you live in and demand to talk to there routing manager and demand free gift certificates for your lost time.

Get names and employee numbers. Also if you have a problem with Sears or Kmart and cannot get it resolved send a cerified letter to Edward Lambert and Chris Granger at Sears Holding 3333 Beverly Road, Hoffman Estates, IL. 60179.

If they dont resolve your problem in a timely manner take it to your states Attorney Generals office with the complaint. Have names, times and what you think a fair resolve would be.

Guest

just recieved info that sears was canceling my credit after 14 yrs because of some #'s on my credit score. never in 14 yrs have i paid my bill late too them. never again will i grace their doors with my money.

Guest

What do you expect after K-Mart bought them. They harassed my 89 year old mother-in-law after she fell and broke her hip and went in a nursing home.After medicaid, she has $39.00 left per month and Sears wants it. I assure you they will be out of business in less than 5 years and NO one will miss them.

Guest

Not only are their prices higher. We had shopped with Sears for 30 years but things started going down hill.

We purchased a large screen TV and put it on our account. When I got our first statement and saw the interest rate, I paid off the account and threw away my card.

After being a customer for so long and having an excellent credit rating they would not reduce our interest rate. Oh well, we don't need Sears.

Guest

I know were Rick and Sears stinks are coming from.Sears has had years to change there ways but have not.I think in there mind for every customer they *** off there are two to take there place.One of these days they are going to run out of customers as soon as all customers wise up.Sears does not make any appliance, they buy them from different manufachers.The kenmore tag you see in there store is there name brand that is put on a LG, OR Whirpool product.All those applainces can be purchased at any applinace store,you just wont get the little Kenmore tag on it.Almost all other appliance stores sell the service agreement for the applaince,there usauly cheaper then Sears and offer the same and in some cases better protection than the Sears policys.If you buy from Sears because of there service techs,well in most cases if you do have trouble the service techs that come out will be a Sears trained,Sears employee in a A+E uniform and truck, Thats right, Sears owns the A+E factory service, this is one reason that cant keep up with there own customers,they have a third or more of there techs taking care of the compations customers.There is no reason to shop there.All a customer to Sears is a $ sign. What a shame, I bet Richard Sears is turning over in his grave for what Sears has became today.

Guest

Thats why i dont shop there anymore, its been at least 15 years since i shop at sears, i want never go there again

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Barbara S Hcd
map-marker Mount Hope, West Virginia

Sears/KMart Horrible return/exchange policy

I bought a pair of football cleats from Kmart in Oak Hill,WV. I lost the receipt and all I needed to do is exchange for the right size for my little boy to play football. The manager there said they can't exchange without a recipe. I called corporate office and they said the same thing. Apparently this is a world wide policy, and they wonder why Wal-Mart has one up on em???? Maybe because Wal-Mart will at least Exchange! I find it amusing that they can replace a pair of children's Levi or Lee jeans if your child wears them out before they outgrow them, but they can't exchange an item for the very same item that was paid for...lol They're loosing more money replacing jeans that parents let kids roll around in, but they're worried about the exchange policy. Check it out, it's called the kids advantage program....
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12 comments
ramjet

You do NOT have to keep receipts for everything you ever bought. Just keep them until you KNOW you will not be returning them.

That's pretty easy for mot people.

Just toss them in a shoe box or the car console and clean it out occasionally. I absolutely do not blame companies for requiring a receipt, there are too many dishonest people pulling scams.

I read reports here from people who say they do dozens or returns a month. I don't think I've returned more that 10 thinks in my whole life, probably not even that many.

I think people with LOTS of returns are up to something.

There is NO excuse for not having the receipt.

Guest

I agree with the original posters remarks, I got sweater as a gift for my daughter. Wanted to exchange it but I cant without the receipt even though it still has the tags.

Most places will at least exchange the item if the tags are attached. I'll just give the sweater to salvation army or something.

Guest

Irish and Sandy, you wouldn't even begin to know what my responsibilities are and by the way all my kids were planned and by the same father. I've worked since I was 15 and I've had my own home since I was 17, worked two jobs at times to support my home and I am 32 and been with my husband for 18 years.

If that's not responsible enough, I don't know what is. Oh, and I'm not on welfare, I work for the government!

A receipt is simply the last of my worries, I make enough money to buy ten pairs if I wanted to, it's just the principal. Everyone is not out to rip of Kmart or Sears...just sayin

Guest

Honestlt who in their right mind keeps every shopping recipe they ever had that's jus rediculouse! I would have a mountain of paper here!!!

Guest

Reading the remarks above, I am guessing these individuals are not parents. They have no clue as to the responsibilities of raising a child, and that remembering to keep a receipt is the last of our worries.

You are right...kmart has a terrible exchange policy. I just exchanged a pair of shoes that were too big. I didn't have my receipt with me ( I don't keep them neatly filed away in my wallet like these other people whom apparently do!) I was lucky, because the girl working was able to look up my purchase by using my debit card.

But, if I had paid cash, I would have been out of luck. The policy is poor, especially since you are exchanging the same item of a different size.

Guest

Sears is terrible and i got a gift that i couldn't return (a damaged pair of earrings) and the person that gave it to me didn't have a receipt so basically i've got to throw them in the garbage now since they won't even give me store credit! horrible way of doing business!

Guest

Looks to me either Sears/Kmart put this compaint in to advertise there jean program, sounds like something they would do. Sears/kmart might have some good things, but the bad customer service and the way you treat people out way any good you do, your stores stink.

Guest

You are irresponsible. I bet your son was not even planned that is how irresponsible you are. If you did not have the receipt for the jeans than they would not allow you to make the exchange so that reference is a bunch of bull.

Guest
reply icon Replying to comment of Guest-196273

Irish-Your comment totally passed me off. "I bet your son was not even planned.

. ." What does that have to do with a *** exchange policy? An irresponsible person would've had their parents buy the cleats for their son, or made him wear the wrong size. But since you like Hume calling and putting down on people, let's play your game.

You are probably the most boring woman in the world. I bet your husband has several mistresses to compensate for just how much you make him wish for death. You probably schedule every b. j.

you've ever given him, and I'm pretty sure it's never been worth walking up the steps to the bedroom, because undoubtedly, you are the type of *** who would never consider giving it to your man while he watches a game or his fav. show. I have 5 children-none of them were planned but my husband and I had a blast making everyone of them. But I'm not always responsible, sometimes my power gets Shut off for a few min bc I forgot to pay it, but I have every reciept for every purchase made in the last year.

So wtf does that have to do with my kids not being planned? According to your Simple thought process and boring *** self, I Should have planned them since I keep reciepts.

Do yourself and esp your family a favor- losen up and keep your nasty poisonous ideals to yourself. People like you make murder understandable.

Guest

Either be responsible and keep your receipt or shop somewhere catering towards irresponsible people. There are some store that only let you exchange even with a receipt.

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Howard S Iqd
map-marker Myrtle Beach, South Carolina

Will never shop again. Make sure you never have to return anything to sears without a receipt

I was returning a pair of Docker pants that I had received as a gift about 2 months ago. I didn't have the receipt so I was prepared if the store had told me they were a little cheaper than what was the original purchase price due to the fact that I didn't have a receipt. I know they give you what the last sale price was. IN all the years that I have shopped in Sears I have never seen a pair of pants for $4.99. The price tag on the pants I had was $48.00. When the store manager finally arrived it was like we were bothering him and all the cashier would keep saying is get me a gun so I can be out of my misery. According to the manager the pants in 2 months have lost almost all of there value even my car doesn't depriciate that fast. All I wanted was to swap my pair for a larger size. They didn't have the same pants that I had so I picked up something that was comparable and was told again all I could recieve was a credit for 4.99. I asked the manager you show me where in this store can buy a pair of pants for 4.99 his answer was still the same that is how much they have depreciated too. I will never shop in sears again and I have made many purchases from Sears for tools and many other products.
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Loss:
$48
5 comments
Guest

You are right! Tasha needs to get a job at Sears.

She is uneducated, obviously has lots of spare time and is a low life. That pretty much covers the requirements for her to snag a job at Sears!

Guest

Tasha,

You need lots of help this cashier was saying this to everybody. Who the *** to say the things you were saying I have a great family you sound like you need to find someone who would like you or even want to be around a nut like you.

I am a very happy person can't say the same for you. Hey maybe you should get a job at sears.

Guest

YOU need to go straight to ***(which you will if you will kindly get a gun yourself)....*** #####! Maybe YOU should kill yourself and do everyone who knows you a huge favor.

The poster did not have a receipt. Read the post TASHA before you respond or better yet..get a gun and finish yourself off.

also, learn now to spell! Miserable is your middle name...spell it correctly!

Guest

Wow Tasha thats a little harsh it sounds like you are the one with issues. The cashier at sears wants to shoot herself because, she's a cashier at sears

I also have lost all intrest in sears for there return policies they do not stand behind there products at all

The managers are the worst and usless

The craftsman name is ***

Guest

Obviously if the cashier was thinking of suicide just from dealing with you you are a horrible person. I wonder how many other people would think of suicide just dealing with you.

Your parents and siblings probably did kill themlselves just because they are related to you by blood. Maybe the reason that you needed a larger size was because you are lazy. Too lazy to return the pants earlier. You had no receipt so your own fault.

Maybe behaving in such a manner that will not make people want to kill themlseves just dealing with you would be a good start to becoming a better person. You are obviously a miseribal person.

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Anonymous
map-marker Mannsville, New York

Sears

Very expensive and do not care about the customer. I purchase siding at the cost of $22,000. This was done less than 10 yrs.I was told I have 100 yrs quantity. This spring damages was done to my home. The answer was we don't give out contact of such only after reviewing my receipts and the company which provide the labour do not exist anymore / and sears said that is not their responsibility. I did sign a Credit Card with sears for 14,000 and pay the rest in check. The CC was for the purchase of the siding.
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Anonymous
map-marker Traverse City, Michigan

Poor customer service

I was scheduled for a repair of my air conditioner between 1p and 5p on August 24th. I waited for the repairman and when he did not arrive by 4:45, I contacted sears. The person I spoke to stated the truck broke down and they would be unable to come back to my home until September 11th. I was not notified that truck broke down until I had called them. I spoke with someone at the corporate office, who basically made excuses and I remained unable to make a closer appointment. I was already upset with sears as I had a problem with them previously I will describe below. I only called sears to repair my air conditioner because it is a Kenmore. Approx 1 month previously I had problems with my washing machine. I contacted a local appliance repairman who stated based on my description of problem it would cost more to repair than to buy a new one. I picked out a washing machine at sears and scheduled delivery. The night before the delivery, my fiance' who has experience working on washing machines looked at it, and we thought problem was due to metal piece in motor. I contacted sears and left a message on touchtone that I did not need washer. Literally 15 minutes later my fiance found another problem and stated needed replaced. I called sears back and they stated they could not deliver because their computer system rescheduled the drivers route and it could be changed. They could not reschedule delivery for two weeks. (Long time without a washing machine). I spoke with many people and was yelled at and hung up on. I cannot say how many people I spoke with that were rude to me. Two people stated they would call me back and never did. I asked to speak with corporate and was transferred to Traverse City store. (Could not have been an accident as local is the opposite of Corporate). In the end I bought a washer from best buy with easy delivery and I spoke with people instead of a machine. I will need to buy a lawn mower and probably an air conditioner this fall and will not buy from Sears again.
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1 comment
Guest

We were told what time repair man would be by to fix our brand new fridge, that they would call that morning and if we didn't answer they wouldn't come. They did not call nor did they come.

We have several working phones, call waiting and voicemail. They did not come. Calling only got a msg saying we were scheduled for that day and the time window. When they didn't show we called again.

They made another apt and cancled that the day of. Then made another one. Were due between 12-4. 5:15 They call and say the guy is runing late but can come by 5:30 we can't make that and will call back as we are literally walking out the door.

Told we can't get another apt till 3 days later! We should be on top of list at this point.

We asked for refund and they are supposed to come take fridge away today. We are sick of Sears!

Gricetti
map-marker West Palm Beach, Florida

Sears Do Not Care

We purchased a Carrier Ac unit with Sears With an extended service plan, the unit broke on the seconday day after installation, Sears came out 3 days later to fix it, it broke 7 mor times after that ( within 18 months) now it is broken again for 5 days, Sears comes out after 5 days of no Ac, and tell us that the part would be here in 2 days, today we got a call saying that the part would only come in on the 8th of October, yes, no mistake here, October only, they offered me $ 150.00 discount on their $500 portable Ac until then, this is Florida, my home is at 89 degrees at night, what kind of scums are running this company? I will install a new unit, pay $4,000 outbid my pocket and take these *** to court, do not ever deal with Sears or Carrier, they are an organized crime, robbing people ad getting away with it. The people running this company will go to *** after this life time!
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Anonymous
map-marker Colorado Springs, Colorado

S.e.a.r.s=sears employees are really ***

I bought my dream French Door Refrigerator 5yrs ago and it failed to cool in the summer while I was out of town. Came home to smells like death and green fur growing all over the inside as I was gone 3 weeks!! I did the 6hour dismantle and clean up so the Tech could repair it. No compensation given for the hundreds of dollars of very expensive food lost. This failure occurred of course just outside the one yr. warranty. I had to pay. Then 1/1/2 yrs later failed again. More money, more rude treatment. Went outside A/E on the 3rd failure and had a GE part put in as it was summer again and lost all the food. That Tech told me how *** Sears parts are and told me I would probably never have another problem. HAHA I just paid A/E for a one yr warranty they talkeed me into and another $778.oo to replace the compressor August 2010. The answer is to tell them to shove their Pretty Junk. In my childhood back in Detroit we had a Frigidare fridge and it was still going strong when I grew up! My mom never lost a single food item. I'm basically out thousands and they refuse to replace. I screamed LEMON LEMON LEMON and they would do nothing. We are so sorry maam. No response to the LEMON word. They just keep talking and apologizing. Don't buy their nasty ***. Buy an LG or Whirlpool. Who knows? They all lie just to get your cash. Thanks for listening Miss Detroit, Diana
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1 comment
Guest

I'd be careful recommending LG, if you Google around you'll see they are not very good. They also make quite a few of the Kenmore refrigerators now and that honor usually goes to the lowest bidder. Consumer Reports surveys indicate that Whirlpool is still decent although not as trustworthy as in the past.

Also Square Trade is a better warranty provider.

rav
map-marker San Jose, California

Sears Credit ***!!!

My complaint here is not on the Retail/Store side of Sears but their Sears credit cards which are operated by Citibank. They are ***. Besides having high interest rates. They tried to rip me off. I got a Sears card to buy some tires for my car. They had a special promotion where I got 10% off for using a Sears card. Originally I was just going to pay with another credit card but the 10% savings on using their credit card was a good enticement, so I applied and was approved. 2 months go by and no credit card or statement in the mail(the purchase was made using a temporary shopping pass on the day I applied and made the purchase) So I called Sears Credit and they had the wrong billing address, which I thought was funny being when I applied for the card the girl at the store entered all my info with my Drivers license and verified the information was correct. So Sears Credit apologized and said they would correct it. Another month goes by and again no card or statement. So I called again, again this time they still had the wrong billing address and told me they had tried sending me my statements and card and kept having them sent back for having the wrong address. I would have figured being they have my home phone number they would have called to verify that they had made a mistake being 3 months had past. They finally corrected their mistake. I still never got the card but I did get a billing statement and on it are late charges and no payment received charges. On top of that they sent a letter saying they would not honor the 10% markdown on the purchase I made being they hadn't received any payments and have to charge me full. That had me fuming, cause it was their mistake and they were penalizing me. I called Sears credit had them connect me to a supervisor and I explained how they screwed up and asked why i should suffer charges for their incompetence. They weren't very apologetic this time, they even tired to blame the associate who opened my sears card for inputting the wrong info, which I thought was *** up being the information she gathered was from my drivers license just by inputting the license number. The service I received was really good from the associate and the autocenter on the day I bought my tires, they aren't to blame, the credit people are!!! In the end I had all the charges retracted and got the honored the 10% markdown. But I closed the account and have since paid it off. I will shop again at Sears but never get one of their credit cards again!
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2 comments
Guest

Sears has some of the highest interest rates in the industry.

Guest

I'm very sorry to hear that I knoiw how ya feel! My husband went through the same thing and was treated like an ***!

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kkarenmb B
map-marker Las Vegas, Nevada

Stay away from Sears when doing a kitchen

We called Srevice Magic about kitchen resurfacing the doors on our kitchen cabinets and drawers. The sales man was great and the product looked great. The problem is getting the subcontractor from Lubbock to get the order up here and installed. Carol from Dallas called and scheuduled them to be here on June 21, 2010. When they weren't hear by late afternoon I called her and she wa surprissed. She tried to contact Bobbie on his cell phone but got not answer. She rescheduled us for the next week June 28. I haven't been able to get an answer from Carol since, on either her bussiness phone or her cell phone. Bobby had been full of excues including he didn't want to bring the order up in the rain would not get a tarp for his picukup. The cabinets are made of melamine and water won'r hurt them! Tuesday July 13th they finally showed up and left all the doors and drawer parts in our laundry room. That leaves much of the walkway only 12" wide. I'm having back problems and haven't fallen yet but have stubbed my foot several times. On Tue July 13 Bobby said Clay would be there Wed morning at 9 or 9:30. Bobby said the job would be done by Friday night even if they had to work late. Of course, come Wed morning no Clay. Around noon I called Bobby and he says Clay had a delivery to make and he'd call Clay and have Clay call me. A few hours later Clay calls, he's in New Mexico and I think he's lost. He called this morning and said he didn't know what his sheduule was but would call me when he found out. Haven't heard from him yet. Around noon I called Bobby and asked if my kitchen would still be finished by tomorron night. He says he's not here. I said "No one's here!" He said he'd call Clay and call back in 30 minutes. Still haven't heard from either one. For those that don't know Texas, I'm in Amarillo the northern Panhandle of the state with NM and Ok on either side and CO above us. Lubbuck is 120 miles south of us. Dallas (where Carol is) is about 400 miles from us. The cabinet fronts look great, I've openedd a few boxes. They'd look even better on my kitchen cabinets! While Sears products may be great their subcontractor suck. If I knew Carol, Bobby's or Clays last names I'd post them.
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Ron Nqh
map-marker Sacramento, California

Sears has very poor service and marginal products

My wife and I purchased a refrigerator, stove, and range hood from Sears while remodeling our kitchen. We hadn't shopped at Sears let alone bought anything from them for nearly fifteen years due to the pushy techniques and aggressive selling of extended warranties. These appliances were high end stainless steel with the latest technology. What a disappointment! In less than a year the refrigerator malfunctioned. The light melted the interior components, the seals on the freezer leak, handles constantly loosen, retention catches to hold the door closed snapped off.......and yes......the temperature fluctuated to the point where we lost some hundreds of dollars of food. The service people were as dysfunctional as the refrigerator as it took weeks and multiple calls to even get a person to admit that " that model had an isolated problem and a recall notice had been issued". We dealt with a clownish unprofessional repairman who argued with us about the warranty, then ordered $1000.00 worth of parts without ever saying what was wrong. We eventually just asked the repairman to leave after he told me that I would have to pull the refrigerator out and swing it around so he could "Do a diagnostic". We used a cooler on the floor for our "cold" foods. A second repairman was sent out and only partially fixed the problems then instructed us on how to report the broken door latches as they weren't covered under the warranty so we wouldn't have to pay for it. In other words, instructing us how to lie and cheat to get the needed repairs. One of the parts didn't ship and we were consequently told when it came in to just put it in the refrigerator. The parts for repair were shipped to our home without our consent and we were told to check the shipment when it arrived to " make sure it all shipped". I nor my wife will ever buy anything from Sears again. In fact, I make it a practice to tell our story to as many people as I can in order to save them the poor service, marginal products, and grieve we went through. Oh, yes, the range hood broke twice but I fixed it myself because even though I don't know anything about range hoods, it was much easier and quicker to do it myself.
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Loss:
$1200
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