Sears Reviews and Complaints
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Sears BEYOND BAD CUSTOMER SERVICE!
Sears Service is Terrible and They Don't Care
SEARS has horrible customer service!!
Sears, Making Returns Impossible
Update by user Mar 22, 2012
After posting this complaint, Sears corporate sent me a check for the cost of the part,and did stand behind this issue.It would have been better if they just issued the RA# on my first call to customer service. Thank You Sears for addressing and correcting my complaint.
Original review posted by user Feb 20, 2012I ordered a part from Sears over the phone. The electronic part was delivered in a brown envelope and had a small dent in the package,but the part appeared to look un-damaged. I decided to test the part prior to the installation, and it was not working. I contacted Sears for a RA # and you could just tell the only thing customer service was instructed to do was to get out of issuing the return number. They told me that I had opened the package and therefor it was now a used part and would not take it back. I wrote them several times and they did respond each time with a polite but un-bending caned letter stating they would not issue a RA # Sears has become a company that is not reputable, so buyer's beware.
Sears review in Dale, Indiana: Terrible service
Sears Does Not Follow Through!!
Sears Lawnmower - Never Again!
Sears review in Frisco, Texas: Rang up wrong item, correct item out of stock
Sears terrible customer service
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