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SEARS.COM SUCKS

I purchased an MP3 Player at sears.com costing over $80 for a needy kid for Christmas who didnt even have one gift. Sears site stated that the store had 3 items available, So I paid for it online and went to the store to retreive it. Just to find out that the item was no longer in stock. They infomed me that i would get my money back in 3-5 days. Today marks day #7 and now noone even knows why I havent gotten my refund. They all are rude and was no help. DONT SHOP SEARS.COM
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3 comments
Anonymous
#664279

They charged me $124 for parts they didn't actually have. They then sent an email telling me that they refunded my money.

10 days later, after numerous emails and phone calls, they tell me they will now Actually refund my money but will have to wait another week or so before I will actually see it back in my account. I'm still waiting.

Sears.com Sucks and their customer service is terrible!!

IF I ever finally receive my money from them they would have had it for almost a month to invest or do whatever they wanted with it.

What is really funny is that it only took them 2 days from the time I ordered the parts to Take The Money Out Of My Account.

Anonymous
#402023

In my case it did not take a day or so for them (SEARS.COM) to process my order/payment, and as of today I still havent recieved my refund. Just to be clear with you, My mother works at my bank in a head office and I've been a customer with this bank for over 8yrs, so I know how my bank processed the returns.

Even if it was due to the holiday, it has been WAY over enough time to send my money. I made another purchase to a different store just 4 days ago and they had to credit my account for a mistake they made, and the credit appeared exactly 3 days later. They were very polite and they kept there word. IF I HAD ONLY LOOKED AT THE ONLINE REVIEWS FIRST, BECAUSE THEY HAVE A BUNCH OF BAD COMMENTS AND DISSATIFIED CUSTOMERS.

Like I said, SEARS.COM SUCKS!!!!!!!!!!!!!!!!!!!!! And I reported them to BBB

Anonymous
#401934

It usually takes a day or so for Sears to process it, but its depends on how long your bank takes to process it

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Review
#285115 Review #285115 is a subjective opinion of poster.

Sears in Pittsburgh, Pennsylvania - Refused a return after rep. said it was canceled

After I ordered an iPod on sears.com. on December 7, 2011, a red message appeared to say it could not be returned to Sears. I immediately called the phone number on the screen and asked a Sears representative to cancel that order. She said she was able to and told me with my daughter listening on speaker that the order was canceled. A few days after that, I received the merchandise from an apartment in Seattle with no packing information. The cover of the plastic case was scratched up and I didn't open it to even see if it worked. On the package above my name and address was a note in capital letters "PLEASE READ NOTE". Apparently, whoever had this item wanted to get rid of it bad because the note was partially crossed out with a black pen. I have been trying to return the item for weeks. After numerous calls and e-mails to Sears Customer Service *(What A Joke), they finally told me it wasn't their problem and I needed to contact some fradulant company called "Discounts Direct". I can't even get this company to respond to any e-mails or phone calls. I tried to contact the Better Business Bureau about them but they claim the company does not exist. The bottom line is that Sears took my money, their representative told me the order was canceled and I was told tough luck it wasn't their problem. I know I will never buy anything from Sears again and encourage my family and friends to do likewise. It's no wonder this company is failing. I'd like to join a class action law suit to go after these clowns. MY RECOMMENDATION IS TO NEVER TRUST SEARS AND BY YOUR MERCHANSDISE ELSEWHERE. Pissed In Pittsburgh
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2 comments
Anonymous
#403017

You are so ***...you are blaming a company when it obviously you that are at fault. Stop trying to get something for nothing

Anonymous
#399781

So when you found out it couldn't be returned, you cancelled your order? Why did you order something when you knew you were going to return it?

Something smells fishy. You were probably trying to scam them somehow and it blew up in your face.

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Review
#284628 Review #284628 is a subjective opinion of poster.

SEARS - Too Far Gone To Wake Up

We went to Sears on Linden Rd. Flint, MI. to return some Christmas gifts that didn't fit, and buy some that did. My wife was at the counter for over 1 hour and three different employees trying to explain to them that they had made a mistake days before - only realized now when looking at the receipt. They had her in tears by time the Manager got involved who gave her a $20 gift certificate, because of the way they had treated her. But they never returned her $16 that was their clerks mistake. I told my wife to just let them keep the $16 and there $20 gift card. Sears has too many outdated rules and employees that need to wake up and quit riding them into the ground. The sleeping Giant needs to wake up and be more like Walmart, Home Depot, and others that get the importance of their Customers.
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Review
#284598 Review #284598 is a subjective opinion of poster.

Sears in Richardson, Texas - What Customer Service?

I read in the paper that Sears is on the financial rocks and I don't doubt it at all. I was a customer of Sears for 50 years and remember when they valued a customer. That is no longer the case. I bought a treadmill in the Northeast Mall Store in North Richland Hills Texas. The set a time for delivery which came and went without so much as a phone call. When I compained a couple of days later they acted like I was out of my mind. I asked for my money back (credit card) and was told they wouldn't do anything until the warehouse validated that the treadmill had been returned to stock and then it would still be 30 days before the credit would be issued. There are a lot of people in the world now and many businesses think they don't have to value a customer because they can always get more --- well good luck.
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1 comment
Anonymous
#399828

It took me about 7 hours of phone calling to get an elite Kenmore disher that was 13 months old replaced after going through 3 motors. The customer service is setup to confuse and frustrate the customer.It came to no surprise to me that they are closing stores.

They have forgotten the golden rule of treating customers fairly.

The billonaire owner and all of his holdings have completely lost touch with the market share that they had. Maybe they should try having focus groups with disgruntled customers in order to save the company, but then again it would be difficult to find a convention center large enough.

Review
#284470 Review #284470 is a subjective opinion of poster.
I returned a pair of Levi's to Sears today that was a gift from my wife. I had the sales receipt which showed that a debit card was used. Before approaching the counter, I looked everywhere for my size and they did not have it nor was any help in sight. I then...
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13 comments
Anonymous
#1253729

Same thing happened to me today! 12/11/16.

Sears Asheville NC. Returned a pair of Levi's purchased 10/30/16, with all tags still attached. original receipt and bag as part of early Christmas shopping. After waiting 30+ min in line for the only 2 cashier's on the main floor, was told I had NO options...

store policy..no returns after 30 days...

She rebagged the Levi's, handed back to me and called for the next in line. Never will I shop at Sears....maybe "Trump & Putin" can make Sears Great Again

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Review
#284327 Review #284327 is a subjective opinion of poster.
Service
Sears Manager

Return policy/sears sucks

Hi i had an issue myself today with sears which brought me to this page and found that sears has anywhere between 1 and 3 complaints aday which is crazy.. EVERYONE SHOULD WRITE THE ATTORNEY JENERAL OFFICE A LETTER AS WELL (BECAUSE IF THEY GET THREE COMPLAINTS AND DONT RESOLVE THE ISSUES THEY WILL FORCE THEM TO SHUT DOWN THERE BUSINESS AND JUST MAYBE THATS WHAT SHOULD HAPPEN...I bought a stove from them on December 5th 2011 and it went on sale 25% off on December 27th sears says there policy is two weeks so what i am a weel over i told them i would take store credit they still didnt want to help me with it most stores are 30 days to 90 days whats up with the two week bullcrap..sears owes me 110.00 or store credit.. Im serious write the Attorney Jeneral make Sears back up there customers..
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4 comments
Anonymous
#399794

Sears doesn't owe you a dime. You were beyond the price matching policy. Too bad.

Where can I locate my Attorney Jeneral?

Anonymous
#398659

Its hard to take you seriously when you have the spelling and grammar of a first grader.

Anonymous
#398413

A lot of grammatical errors and words spelled wrong in this post. How am I suppose to take you seriously?

Anonymous
#398393

Most stores price adjustment policies are 14 days. The 30 or 90 days you spoke of are for returns, not adjustments due to a lower sale price.

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Review
#284318 Review #284318 is a subjective opinion of poster.
Loss
$471

DO NOT ORDER FROM SEARS!!!!

I placed an order with Sears on 12/18/11 for a refrigerator. They confirmed the order and claimed they had the refrigerator in stock. They charged me for the refrigerator and confirmed with several voicemails on the evening of 12/26/11 that the refrigerator was going to be delivered 12/27/11 between hrs 10:15 am and 12:15 pm. They called me on 12/27/11 at 10 am and said they didn't have the refrigerator. Unreal. They never contacted me to let me know they didn't have the refrigerator until 15 min. before the time it was supposed to be delivered. They SHOULD NOT BE IN BUSINESS. DO NOT ORDER FROM THEM!
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Review
#284209 Review #284209 is a subjective opinion of poster.

Sears in Washington, District Of Columbia - Exercise bike and support are worthless

Ordered and picked up Schwinn 250 recumbent exercise bike on 12/12. Assembly not a problem but bike did not work when complete. I completely dissasembled bike while troubleshooting with manufacturer who indicated that Sears did all their own warranty work so had to work with Sears to resolve and get needed parts. Took one week to get service scheduled, then had to take day off work because they couldn't pinpoint appointment within a nine hour window - sure enough they came during the ninth hour. Tech said console was bad and ordered replacement. After another week waiting for the part, I called to find out status. Call center rep in India told me part was on back order and they had no idea how long it would take to get one. I asked if they would have ever let me know if I had not asked, they said probably not. I'm seriously considering taking the bike back, but am trying to get motivated to carry it down the stairs, load it up and haul it back. Beware this product and buying from Sears. Both have been a great disappointment and I regret giving them the chance to abuse me.
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Review
#284060 Review #284060 is a subjective opinion of poster.
Loss
$450
With Official Company Response
http://femomhist.blogspot.com/2011/12/decline-of-once-great-american-business.htmlback in the day, department stores were palaces of consumption. With shiny marble and electric lights, they became destinations for ladies who lunched in their tea rooms. In a strange...
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1 comment
SearsCares
Sears Response
#398168

To PC284012,

I'm very sorry that you have had so many issues surrounding the online order of your mattress. I would also like to apologize for the lack of help you have received and that we have failed to provide adequate customer service to you. We do appreciate your business and we'd like to help resolve this issue and bring end to your frustration. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number that your online order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the following code (PC284012) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#284012 Review #284012 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$251

Sears in Los Angeles, California - Vacuum return restock fee

Don't ever buy from Sears. They charge a restock fee even if they sell you a defective product. I returned a Dyson Turbo $450 2 days after purchase becuase it essentially stopped working. My only way around the fee was to buy another of the exact same *** product. I've decided that Dyson's are totally overrated and went down the street to Target and bought a Shark. It's was half the price and has some much suction it made me realize how much the Dyson when it was working sucked in comparison. And Target , BTW, was selling the same Dyson for $50 cheaper. I will never ever shop at Sears again. I realized how behind the times they are in their products and customer service. I feel totally ripped off.
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1 comment
Anonymous
#399793

They probably didn't share your opinion that the vacuum was broken.

Review
#283912 Review #283912 is a subjective opinion of poster.