Sears Reviews and Complaints
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SEARS IS TERRIBLE!
I placed an order on Sears.com on Nov. 25th , and as of Jan. 3rd, I've not received it. I sent three emails (over 6 week period) to the Sears online Customer Service support center: the first reply said my order was shipped, the second reply said that the order was being processed (huh?), and the third reply said I have to wait 7-10 days on an update on my order. I also contacted Sears customer support via phone, and was told that an email was being sent to the appropriate party in order to locate my product. That was over three weeks ago. I called again on Jan. 3rd and a customer service rep told me that the original email didn't contain thorough information, and was 'disregarded'. I asked to speak to a supervisor, and the rep refused. She indicated that she would fill out a report again. Not trusting this to happen, I immediately emailed Sears customer service again. This time I received an email reply: I would receive an update on my order in 7-10 days! I'll receive an UPDATE on my order 2 MONTHS after I placed it! To top it all off, in response to my concern that the cust service rep on the phone wouldn't permit me to speak to her supervisor, the email reply said: ""I am sure the information provided helped you". That was a ridiculous statement! Of course the information provided didn't help me! That is precisely why I sent another email to Sears customer service in the first place! The absurdity of that reply confirms that this was just a rote reply made with no respect for the customer's (my) issues. Sears' customer service is truly awful. Towards the consumer, Sears lacks accountability, respect, and credibility.
Sears in Edmonton, Alberta - Kenmore is junk
Purchased Kenmore Elite appliances including a top of top of the line fridge which the ice maker broke a couple of months after the warranty expired. It cost us $400 to repair and now it broke again after owning this for 4 years. We also overpaid for water filters by 30 bucks a filter by being referred to Sears Canada's parts depot where I waited on average 30 minutes each time before being helped. A mailman saw me one time and said that I could buy the same filters elsewhere and was shocked to see how cheap it was for the identical filter without Kenmore stamped on it. Also the Elite dish washer we bought is louder than the Whirlpool dishwasher that we previously had and paid about the third of the price of this so called elite product. Also on the best setting, it barely cleans the dishes.
After being on the phone with sears for more than three days-I decided to contact general assembly directly. Sears disconnected my calls three times and I had to discuss my concerns with 6 different people in one day. Still-no help. I am very appalled by the customer services. Remember when Sears seemed to care. I think it is time to get give your service to other appliance and electronic stores who are trying to establish and retain a strong customer base. Where are the replies to all these Sear's customer complaints???? Message to General Assembly:a I just wanted to contact you and inform you of the poor service I have received from your company. My first initial contact with your company was less than professional. For example, Sears scheduled installation for my elliptical machine Saturday, and the customer service representative stated "Well, we do not know if we can get a technician out there Saturday, and we do not know why Sears keeps scheduling for us." As well, general assembly contacted me and stated that a technician would be there Saturday between 12-3 pm. On Saturday, I began to become concerned @ 2:30pm- I called your customer service, and they reported that they would follow up--3:00pm-no call back. I called both sears and general assembly and both assured me that a technician was still coming Saturday. Your company called 3:40pm and reported that no one would be coming Saturday--Unbelievable, I thought--no explanation. Your company called and said that I could reschedule for Monday-I did and Sears suggested that it would be early morning. Well, it is Monday, your company is closed and still no assembly. I called Sears and they were shocked. I have never received such poor customer service in addition to unreliable service such as this. I just thought you may be concerned with the way in which your company is providing customer service. I paid $200.00 and I have no elliptical machine assembled. Sears reported that this is the only company that assembles the Nordic track and I am at a loss. Actually, at this point --I am afraid to allow a company that works in this manner in my home--it almost seems that this is a fraudulent company. I look forward to hearing from you.
Sears, Ripped me off!
I ordered a google tablet on dec 14th. Received an email that my order been sent out on Dec 16th. Waited until the 27th thinking the xmas rush was the cause of the delay and still no tablet. Called Usps to track my package. Usps stated that they would open up a investigation on my claim. a few days later i recieve an email from a company called electronic dealz stating that i would recieve my tablet by the third week of jan. WTF..I paid through sears, Now that i want to cancel i have to track down a third party to get a refund. Sears is the new word for trash. I will not look in sears direction when i drive by. I guess the name of the game for sears is to rip as many people off before going out of business. I mean i came to sears for the trusted name. Not to be swindled by a fly by night third party company located somewhere in east ***. DO NOT BUY FOR SEAR!!! I hate to see people lose their job. But i hope them mutha *** close down soon.
I purchased an MP3 Player at sears.com costing over $80 for a needy kid for Christmas who didnt even have one gift. Sears site stated that the store had 3 items available, So I paid for it online and went to the store to retreive it. Just to find out that the item was no longer in stock. They infomed me that i would get my money back in 3-5 days. Today marks day #7 and now noone even knows why I havent gotten my refund. They all are rude and was no help. DONT SHOP SEARS.COM
Sears in Pittsburgh, Pennsylvania - Refused a return after rep. said it was canceled
After I ordered an iPod on sears.com. on December 7, 2011, a red message appeared to say it could not be returned to Sears. I immediately called the phone number on the screen and asked a Sears representative to cancel that order. She said she was able to and told me with my daughter listening on speaker that the order was canceled. A few days after that, I received the merchandise from an apartment in Seattle with no packing information. The cover of the plastic case was scratched up and I didn't open it to even see if it worked. On the package above my name and address was a note in capital letters "PLEASE READ NOTE". Apparently, whoever had this item wanted to get rid of it bad because the note was partially crossed out with a black pen. I have been trying to return the item for weeks. After numerous calls and e-mails to Sears Customer Service *(What A Joke), they finally told me it wasn't their problem and I needed to contact some fradulant company called "Discounts Direct". I can't even get this company to respond to any e-mails or phone calls. I tried to contact the Better Business Bureau about them but they claim the company does not exist. The bottom line is that Sears took my money, their representative told me the order was canceled and I was told tough luck it wasn't their problem. I know I will never buy anything from Sears again and encourage my family and friends to do likewise. It's no wonder this company is failing. I'd like to join a class action law suit to go after these clowns. MY RECOMMENDATION IS TO NEVER TRUST SEARS AND BY YOUR MERCHANSDISE ELSEWHERE. Pissed In Pittsburgh
SEARS - Too Far Gone To Wake Up
We went to Sears on Linden Rd. Flint, MI. to return some Christmas gifts that didn't fit, and buy some that did. My wife was at the counter for over 1 hour and three different employees trying to explain to them that they had made a mistake days before - only realized now when looking at the receipt. They had her in tears by time the Manager got involved who gave her a $20 gift certificate, because of the way they had treated her. But they never returned her $16 that was their clerks mistake. I told my wife to just let them keep the $16 and there $20 gift card. Sears has too many outdated rules and employees that need to wake up and quit riding them into the ground. The sleeping Giant needs to wake up and be more like Walmart, Home Depot, and others that get the importance of their Customers.
Sears in Richardson, Texas - What Customer Service?
I read in the paper that Sears is on the financial rocks and I don't doubt it at all. I was a customer of Sears for 50 years and remember when they valued a customer. That is no longer the case. I bought a treadmill in the Northeast Mall Store in North Richland Hills Texas. The set a time for delivery which came and went without so much as a phone call. When I compained a couple of days later they acted like I was out of my mind. I asked for my money back (credit card) and was told they wouldn't do anything until the warehouse validated that the treadmill had been returned to stock and then it would still be 30 days before the credit would be issued. There are a lot of people in the world now and many businesses think they don't have to value a customer because they can always get more --- well good luck.
I returned a pair of Levi's to Sears today that was a gift from my wife. I had the sales receipt which showed that a debit card was used. Before approaching the counter, I looked everywhere for my size and they did not have it nor was any help in sight. I then...
Return policy/sears sucks
Hi i had an issue myself today with sears which brought me to this page and found that sears has anywhere between 1 and 3 complaints aday which is crazy.. EVERYONE SHOULD WRITE THE ATTORNEY JENERAL OFFICE A LETTER AS WELL (BECAUSE IF THEY GET THREE COMPLAINTS AND DONT RESOLVE THE ISSUES THEY WILL FORCE THEM TO SHUT DOWN THERE BUSINESS AND JUST MAYBE THATS WHAT SHOULD HAPPEN...I bought a stove from them on December 5th 2011 and it went on sale 25% off on December 27th sears says there policy is two weeks so what i am a weel over i told them i would take store credit they still didnt want to help me with it most stores are 30 days to 90 days whats up with the two week bullcrap..sears owes me 110.00 or store credit.. Im serious write the Attorney Jeneral make Sears back up there customers..
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