Anonymous
map-marker Boca Raton, Florida

Sears presssure washer blows gasket after using only 12 times!

My wife bought a Sears 2700 PSI Perfect Mix pressure washer in April 2008 and it sat in the garage for about 1 year then it worked OK for the 1st time. When I started it up for spring pressure cleaning I was careful to relieve the pressure between starting pulls but when it started it ran a few minutes then blew a pressure gasket. Spent over $134 on it for one use. I should have hired someone to come and do the job then I wouldn't have the frustration of dealing with this junk! So I called Sears customer service and of course they say, "Well, the warranty expired" though the rep acknowledged that it should have worked more than 1 time... Paul voights@***.com
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Maximiliano Rmb
map-marker Columbia, Maryland

Scam at Sears Columbia (MD) Store

I recently got $1000 worth auto service job done at Sears Columbia MD store (where I live). Fortunately, I had an estimate (printed document available) for similar services from the White Oak store (where I work). I dropped off my car at the Columbia store and authorized repairs w/o much inquiry. -- Bottomline is I trusted Sears.--I have gotten most repairs there. I noticed (after coming home) that the estimate was higher by $200. It was specifically for two parts for which the Columbia store was chargining additional $100 each ($30 and $80 at White oak vs $130 and $185 at Columbia). I called the store right back and spoke to the manager I was dealing with. He was rude and mentioned that I have legally authorized the purchases and I am bound to it. Further, the store has bought these parts from a vendor and I am subject to that price. The price from the white oak store is not relevant. When I picked up my car, the same person or his manager was not available. When I showed up the next day morning, the same person was rude and kept repeating himself. When I finally talked to his manager, they agreed to match the price (after checking both receipts) for one part (-$100) but on another. I got ripped off for $100. I think, there is a scam between store managers and vendors. They are selling parts at outrageously high prices to unsuspecting customers like me. 1. How can you sell a part for $130 or $185 at Sears 1 if Sears 2 offers it for $30 and 80? 2. How am I to trust for other things I have gotten done w/o any estimates? Additional rip off? There is your scam and customer rip off. I have all the receipts from both stores (Sears not any other) to prove my case.
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3 comments
Guest

If you bothered to read the fine print rather than go on the internet and complain, you would know that right there on the work order that you sign authorizing the work there is a section about a certain percentage increase that is allowable without customer authorization.

Guest

I don't work there anymore so I can say what I want. I was the one that helped you and furthermore I didn't sell you anything.

You asked for all that work and when the car was %80 done you wanted us to stop the work. Listen buddy, you sign for work done on your car, the work will be performed on it like it or not. Second, don't lie about the price difference it was a 20$ difference. Not only that, your just another typical Indian "Patel" as I call them, trying to haggle the price, then get an attitude when we don't brake.

And yes, I was rude to you after you said, "You Americans always try to take advantage of foreign people." So yeah, I'm gonna get a little pissy if someone says that. So, enjoy your little blue mazda3 or 5 whichever one I can't remember, and go to your uncle Hussains 711 for a slurpee and a big *** and get over it.

Guest

In many states auto repair shops have to give you a written estimate of work to be done. A generic what ever takes isn't valid in many states.

I would contact the local BBB to start.

I could depend on who the local Sears is using as a patts supplier. You figure a national company like Sears would try to standardize their prices.

Time for the BBB.

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Brett J Dwd
map-marker Newark, New Jersey

Worst Return Policy Ever!

I recently purchased a wood garden arbor from Sears.com. To begin with, the pricing was very reasonable even though they charged $90 for shipping. The problems bagan however when I received the shipment. It took roughly a week and a half for delivery and when UPS delivered the package the box was pretty banged up. They dropped the box off on my porch when I was not home, so I did not have the option to refuse the package. After opening the box, I found that numerous parts were damaged and broken. I immediately called Sears customer service to replace the damaged item. Unlike other online retailers, they do not "replace" damaged merchandise. Instead, they instructed me that they would have to send UPS out to my house first to verify that the product was damaged and to determine whether it was the fault of the shipper or was already damaged from the manufacturer. Then, after a decision is made (they allow 7-10 days to make a decision), the product is shipped back to Sears (another week and a half?). Once Sears receives the damaged product, they will then process a credit (another 7-10 days). At that point, if I still want a new one, I need to replace and pay for the order again myself. I have never dealt with any online retailer with such archaic return/replacement policies for damaged products. I stronger suggest to consider another retailer if you are thinking of purchasing something from Sears.com. As of today (3 days after my call to Sears), I have still not received any contact from either UPS or Sears. Currently, I am trying to deal with the manufacturer directly to see if they cannot replace the damaged parts more quickly. Unless you enjoy dealing with these kind of headaches, DO NOT order from Sears.com.
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gatesvilleblueknight M
map-marker Gatesville, Texas

Debit card hold even when no product to sell

Sears started a sale on 12/26/2009 according to TV commercial. I found a 32" HD TV on sale at Sears.Com for $299.00 at 6:00 a.m. on 12/26/2009 that was in stock at the Waco, Texas store. I completed the purchase via their web site and waited for the email to confirm my purchase and give me the receipt to pick up my new set - that was clearly a condition of the purchase - it was not a done deal until the confirmation email. The email 20 minutes later stated that my sale was canceled because the set was not in stock at the Waco store. The email (which is in my hands) says my card will not be charged - it does not say my card was already charged and that I would have my money tied up for 5 to 10 days or whatever my bank's policy is for placing holds for purchases from merchants. I asked why Sears first charged my account before checking the availability of the merchandise, and Supervisor Tiffany (who is an obnoxious tart) told me it was their policy. She is correct - if Sears doesn't complete the sale with a confirmation charge, the "hold" drops off the in five to ten days pursuant to federal and state banking regulations. However, the vast majority of merchants run a card to see if the account is open by charging only a dollar through the sales system. If the sale is not able to be completed, the customer only has a dollar tied up for 5 to 10 days. If the product is ready and available for sale, the merchant merely charges the sales price less the $1.00 processed earlier. Tiffany just couldn't understand that just because their internal policy says that is how they are going to do it, that doesn't make me, as a consumer, or ten shoppers or a thousand shoppers across the US, should be denied thousands of dollars of their own money because Sears chooses to take an easy way out - that is, care about customer and confirm availability first rather than charge first, do nothing later. When I told her I was not satisfied with that, she tried to claim I was being abusive. My wife, sanding just a few feet away had to laugh - I am a former local prosecutor and now work for my state, and if telling the "supervisor" that I disagreed with their inconsiderate and literally harmful policy constitutes abuse, you should have listened to her tone when I asked for the legal department's phone number. I did get it - but Tiffany was still trying to tell me I was wasting my time. Tiffany said the legal department's phone number is (847) 286-****. I don't have to shop at Sears - and it may be a cold day before I purchase anything from Sears due to the attitude of a snotty supervisor who couldn't are less about the public. I even explained up front that she may not be able to help me, but she took it upon herself to educate me and lecture me about their policy and that there was nothing I could do about it. I'll remember that the next time I send someone to jail - I wonder how they will feel if I tell them you're going to jail, and that's that. There are many judges and lawyers who would take issue with that. If I succeed in changing Sear's policy, I will probably ask for a copy and have one sent to Tiffany so she can read that policy is flexible when you go high enough in an organization. Nah, it'll be my policy to let Tiffany continue to be a ***. Perhaps if enough people complain, Sears could program their computers to take that little step of checking to see if the item they show as being in stock actually is in stock before tying up a customer's money. This is the first time I can think of that I had a merchant pull a stunt like this - most other retailers sell you the product or won't let you complete the sale - not take the sale, then try to confirm product to sell, and send you a "Dear John" letter and let the customer's money be encumbered for a week or more. Bankruptcy didn't do Sears or consumers any favors if Tiffany is the best they got as a policy-spouting supervisor.
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Loss:
$325
4 comments
Guest

On 1/9/2009 I made a purchase from Sears.com for an elliptical machine at a total of $1,100. I got an email saying my item was ready for pick up.

Well before I could leave the house I got a call from the store saying they did not have the item and that my order would need to be canceled which was done on the same day, 1/9/2009. I did not want to cancel the order but was told that the item was no longer carried by the store so I did. I then bought a different machine that cost a little more. However I still have not been refunded the $1,100 to my credit card.

I was given some excuse that it had to be cleared at their warehouse before my money could be refunded??? Anyway as of today I am being told it could take 7 - 10 business days. I was told on 1/9/2009 that it would be refunded by 1/15/2009 which was way to long in my opinion. Anyway I don't think sears has yet to do their part to have my money refunded.

Sure seems like something stinks to me. I like my new elliptical but I'm done doing business at sears!

Guest

I also ordered a couple of things online first I got a notice 7 days after I ordered it and they took my money from my debit card stating it was canceled due to it not being in stock and I should receive a refund in 7-10 business days I sent a response to that and got the same response back 7-10 business days and as of today 13 business days later have still yet to recieve my money back for this and I sent yet another email to them and their response was basically the same and now are saying 5-7 business days from the 30th of December they have already received my money since December 8th they cancelled my order on the 15th and still January 4th nothing but an excuse. I also ordered another item for my 6 year old step son and it came "melted" it was a Cars art set they were sorry I did return it to the store but it was an inconvenience to return it "glad I did it in the store not sent it online or my money for that would be held up as well" I question the person who gathered my order and not noticing it was in unacceptable condition the quality in product and service is terrible and I just plainly want my money back and a real explanation why they sent me garbage and didn't refund my money as yet 13 days later that they said 7-10 days won't order from them ever again and will have serious doubts of other products they sell online and in their stores.

Guest

Follow up to Sears above - I sent customer service the full text of my complaint and I just received their automated response. It said, "We apologize for any inconvenience. Thank you for contacting Sears. We appreciate your writing and sending us your feedback. We will forward your observations on to our marketing team."

I expect their automated mail to as responsive as their marketing team.

AT&T has learned to be nice to people and their profits show great improvements. Sears....are you paying attention?

Nidhin

Wow. I just had the exact same experience with Sears.

I ordered some tools online and it came back saying the product was not available. However, when I checked my credit card statements, the amount due was already charged and is on hold.

I am going to ring Sears customer service and get them to give me an explanation for all this. I have a nagging suspicion that Sears is advertising products for cheap on their site to get more people to visit the site, but when you actually go to purchase it, they just say the item is not available.

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Rosetta Hfr
map-marker West Warwick, Rhode Island

Sears damaged my car

I special-ordered 4 new tires at Sears in Warwick, RI and had them mount and balance them on my Subaru. When I got the car back, all four rims were chipped and gauged around where the nuts were removed and the tires were making an audible rubbing noise on corners. I had to make 2 trips back since the manager was not in the first time. On the second trip, the manager spent less than a few seconds looking at a single rim before declaring that the damage was oxidative (This entire "inspection" was recorded). The car was brought in to examine the rubbing and the head technician showed that they had been rubbing on the suspension and said there must be a problem with that, not the tires. The car had just been inspected and serviced 1 month prior at a Subaru dealer, including a replacement of the front sway bar links. Despite the fact that the tires stopped rubbing after the head technician re-seated them, the car was brought to the Subaru dealer again who said the suspension was fine and that the tires were no longer in a position to rub. They assumed that the original technician at Sears had seated them incorrectly given the damage to the rims. The manager at Sears did nothing to explore the situation with the technician and, when I said I was going to take it up with Sears' main office; he said "Go ahead, you'll just be dealing with me again". My insurance company appraised the damage at $736 and I submitted a complaint with Sears. I was bounced around for weeks until it landed with their claims division. They sat on the case for a month despite several calls to the officer who actually replied that she hadn't "even looked at the information". I give her points for honesty, but she was still very unprofessional. She eventually offered 50% of the appraised value and I submitted a complaint with the BBB. The person from Sears who responded wrote the following incorrect/dishonest statements: 1) The car had over 200,000 miles (it was just over 100,000), 2) the suspension was faulty (inspected before and after tire installation and found normal), 3) An alignment was declined (the salesman told me it wasn't necessary given the recent service), 4) The wheels' damage was thoroughly inspected before being declared oxidative (recording times less than 7 seconds from leaving the building to the manger's first statement). The BBB eventually ruled the complaint unresolved given the fact that Sears' claims division is separate and suggested small claims court. However, given that the company is in Illinois and I'm in RI, this didn't make much sense for me. So, I'm left getting 50% of the damages and venting on this site. I have since found other postings from people who had the exact same damage and I just hope enough people read this that it doesn't happen to more people. It seems very clear that Sears has no plans of making an effort to prevent it at their level.
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JohnVA
map-marker Bryn Mawr, Pennsylvania

Sears messed up and did not call me back

My mother's water heater broke on Tuesday and I had to shut off water to the house because the shut off valve was rusted open. Had to drain the tank and the house was without water. I was searching around for to replace water tank and I saw on sears that if you call be 12 they will do same day service. FALSE. I called Wednesday morning, purchased item at 9:30am EST, I specifically asked for service TODAY. The associate who was more than happy to take my credit card information said that would not be a problem. An installation agent would call me back within an hour to set up the time. No one called me so at 10:30 I called them back, spoke to someone in the installation department and they said they could not have me in the system yet, that it took 2 hours for it to go in the system. Again I told them of my concern that I wanted same day service, they said, I needed to call back in a hour. 11:30 still no call, so again I call them back, and same response that there was no problem and that they would call me back. I than got busy with work and called them back at 1pm. They transfer me to someone who will be doing the installation saying that I would get a call tomorrow for time. I said wait, I was told that it would be done today, I specifically asked for today, I bought this before 12, so that I would have it for today. He said that, the deal is if I did it before noon, but he said sears didn't give it until 1pm. WTF!? I called sears back to get this fixed, my mother was home waiting all day for someone to come replace this, I been spending all this time on the phone trying to get someone to help me. I get put on hold for 40!! mins. That oh, we'll check if anyone else in the area can do the work, but the other associate told you false information, it takes 4-6 hours for the order to be processed, and the installer needs 24 hour notice for an installment to take place. I get transferred to a specialist who supposedly it going to try and help me, Cathy, comes back and tells me she will call me back, WTF!? at this point it's 45 mins, I'm sitting outside of my work taking this freaking phone call, so I say fine, call me back on my office phone, and than i can step back outside again. The call never came. Now it's 5:30pm, my mothers been home all day waiting for a repairman, that's not going to be coming today, I still have no phone call from Sears saying that they couldn't help me, I still don't' have a phone call from the repairman to even suggest what time they would come tomorrow to repair it. What kind of bull is this. Site says, call before noon and get same day install. One associate says, it takes 4-6 hours to process a call, and in the same sentences manages to say that it requires 24 hrs, what *** service is that. Have you gone without hot water in your home before? Do you know how big a inconvenience that is? Let alone no water in the house because the water tank is on the *** of bursting, it had to be drained and the water to the house was shut off. SEARS freaking sucks. I thought I could trust the name. This is poor service, I am very disappointed and upset right now.
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Anonymous
map-marker Peoria, Illinois

Sears has the worst customer service!

I used Sears online ordering on December 2nd to order two DVD/VCR combos for Christmas and selected home delivery. A week after ordering them I received an email stating my purchase was ready for pickup at the store. What?! I called customer service and they stated it was an error in their system and that my order would be shipped to me. I finally received 1 of them on the 14th.

By the 21st I'm getting concerned the other one won't be here in time for Christmas so I call customer service again. They have no record of anything being shipped (not even the one I received) and cannot tell me if/when the other one will be shipped. I tell them to cancel 1/2 the order and I'll just go to the store (which I was trying to avoid and the whole point of online ordering, but whatever)and pick one up. The customer service rep says she is canceling the 2nd shipment and will refund me the $.

Today I'm looking over my credit card statement and notice there is no credit from them. I call customer service again and I'm told that they have no record of anything being shipped or cancelled and they'll have to contact UPS to check the status of the shipments before they can issue me a refund. Here's a sampling of our conversation:

ME: "If you have no record of a shipment how do you expect UPS to check a status?"

SEARS: "Maam, I don't know how their system works but they can research it"

ME: "What are you asking them to research? You have no record of a shipment and no tracking #"

SEARS: "They will need to research this order to find out if it was shipped"

ME: "Seriously? You need to call UPS to find out if your company shipped an order?"

SEARS: "Yes"

That was only the 1st minute of the 10 minute conversation, where I was informed that nothing was done with the order when I called on the 21st and now I would have to wait 6-10 business days for UPS to get back to them before they would issue me a refund. At one point I got a little lippy and said if she didn't have a record of any shipment at all then they could just cancel the whole order and refund me all the $. She informed me that would be stealing because I just told her I received one of them. And I say "Oh - but it's not stealing when you take my money without giving me a product and then refuse to give it back to me!"

I have a strange feeling I'll be speaking with Sears a few more times before this gets resolved, but one thing is for sure. I will never shop there again!

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6 comments
Guest

Had an issue with product phoned customer service and had the worst experience dealing with them and no my issue was not resolved. Paid for new and they delivered a refurbished product then blamed it on the manufacturer , it was Sears who delivered the product not the manufacturer. Deceitful.

Guest

exact same thing happened to me. ordered clinique over the phone from sears, Summer (the sales associate) said she would ship it in two weeks.

Nothing happens so I call apparently my order was not in stock (love how no one bothered to call and let me know) So i said that is okay i'll come down and just pick out some other products. Go in and buy things and am assured my other order was cancelled. Worried because I know that Sears has the WORST customer service, I called again to remind them that my order is cancelled. Yet almost a month passes by and my credit card then gets charged and the cancelled order gets shipped.

Whatever, I'll keep the products considering I paid for them but I'm just really upset that even though the order was apparently cancelled they still kept my credit card info to charge me on cancelled orders. My fault, I should have known better than to shop at Sears.

Guest

:( an awful place to shop..awfull customer serivce..they are so rude.. all the stuff are old fashioned ..especialy the sears in glendale the building is so old and they dont remodel ..and all their stuff are oldfashioned..its a great place for old grandpas!!

David Rde
Sears Response

DanielM,

I'm very sorry about your jacket. My name is Brian H. with Sears Cares and I would like to help with getting this issue resolved. I would like to get you in touch with a personal case manager who will assist with taking care of any concerns you might still have with Sears. At your convenience please contact my office via email at smsupport@searshc.com. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (DanielM) in the email so we can reference to your case.

Thank you,

Brian H.

Sears Cares

Guest

I ordered a jacket from sears.com and the shipping was fast but the jacket came with an ink security tag.

After 6+ tries contacting customer service this oaf Andrew suggests I call around to local retailers to see if they will remove it, seeing as the local sears store can't.

After loosing my temper his supervisor gets on the phone and says that they will refund all m,y money, that is to be seen.

No retailer that could in my area want to remove the tag because they said it might be stolen.

I attempted to remove it to no avail, the ink tag exploded all over the sleeve.

Sears.com is the absolute worse and I will never order from them again.

By the way, do any americans work for sears.com?

I didn't speak to any.

Guest

Found Sears to be an unpleasant company to work for and shop at. As an employee they constantly acted like all their customers were trying to steal from them.

Yet, they were doing very unethical things with the credit cards.

It should not have surprised me in the least when they started acting like many of their employees were also taking things. In addition I found their clothes to be out of date and often ugly.

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Karriecan
map-marker Washington, District Of Columbia

Sears in Bradley, IL

Recently bought a new washer and dryer from this store. They first delivered the wrong set then four WEEKS later when they delivered the correct item, the delivery people banged it up during the delivery so it had to be taken back. Another four WEEKS go by and they deliver and try to get me to pay for the FREE delivery because that promotion ended two weeks earlier. Kept receiving bills for the "free" delivery and ended up spending over three hours total on the phone to get it straightened out. Total waste of my time and energy will not shop there again.
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Loss:
$1700
Anonymous
map-marker Fremont, California

Sears has lost my business forever.

We purchased a sears Elite front loader washer and dryer in 2008.Of course we purchased the 5 year warranty to go with it. The first day we used it I couldn't believe the noise it made, I thought it was a jet engine ready to takeoff. We called the service department on two separate occasions to have someone check it out. They assured us that the noise was normal. Really. So for two years I hated to be in my kitchen when the washer was on in the next room, hated it!! Well I recently found myself back at sears to purchase an apartment washer/dryer for an in-law unit,when I asked the appliance manager about our elite washer dryer. He told us there is definitely something wrong and call the service provider and insist the send someone. We did and sure enough, as soon as he heard the noise he said it was broken.Of course my wife had to wait from 8:00am until he showed up at 5:30pm that day.So fine, he orders the parts for repair. Schedules our repair in a week , parts show up at our house two days later, with 5 days before the repair is scheduled. Today my wife is waiting for an 8:00am to 12:00pm arrival, he doesn't show until 2:30pm. They open the washer and discover the motor is faulty,the parts that were shipped had nothing to do with the necessary repair.While they were clearing the room they handed my wife a heavy pot that was on the washer she turned to set it down but the repair guy left his tool bag on the floor , she tripped and fell down the pot landed on our kitchen table with a 1/2 inch glass top. Fortunately she wasn't injured but the glass top shattered all over the kitchen.Now the washer sounds fine. After this experience I will never ever do business with sears again, and I will discourage anyone I know from doing business with them as well
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2 comments
Guest

I too have a problem with Sears. I called their repair service to fix a Refrigerator.

I told them what was wrong with the Refrigerator, what exactly was needed to repair it and the Model and part number required. Needless to say a technician showed up without the part and billed me for two service calls one for diagnosis and the other when he returned to repair with the part for the unit. Sears is a place that has lost my business.

I have informed my family NOT to give me Gift Certificates from SEARS. They will be wasting their money.

Guest

Its too bad that your glass top was shattered. But it sounds like an accident caused by human error.

At least they fixed your washer. I purchased a washer from Lowes two years ago. After several calls to the manufacturer, repeated attempts by several different repair companies. My machine still does not work right.

I wish I bought from Sears. They at least have there own service people.

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yeahright
map-marker Groveland, Massachusetts

Sears Blue Crew cannot fix appliances.

Sears Blue Crew is a crock. They are not certified to fix anything. A tech came to the house 3 times, charged me for parts I returned and changed the description in the system to say the charge was for service fees on a part that I didn't even have and I had a receipt with a part number and the amount charge. I begged the person on the phone to lookup the part and get the price, but she refused. I had UPS receipts from Sears requesting the pickup and receipts the tech gave me for charges. Be aware of these tricks
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madatsears
map-marker Moncton, New Brunswick

Using YouTube to get Sears attention

I have noticed that Sears does not seem to action the hundreds of blogs I have seen complaining about things. I have decided to take a different tactic - a catchy rap about my various problems with Sears on YouTube: http://www.youtube.com/watch?v=kj9NnUocvtw I think some media attention would turn up the heat. Here is my story/song entitled 'Yo, Yo, Sears' Aw yeah, this beat goes out to my hommies The peeps on the Blogs The peeps on YouTube And the peeps still on Hold I bought a Sears snow blower in two-thousand and two It's getting pretty old now and went a bit askew It stopped moving and that's important to me Try pushing it into a snow-bank and I think you'll agree I called Sears service 'cause they have the proper parts But choosing them for service is where my trouble starts The tech came over to fix it like new I figured out later this guy had no clue Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Good service used to be your proposition Now it's a telephone inquisition As it turns out, my Axle Bolt was rusted And the wheels don't turn when that Bolt is busted The tech put in a Shear Pin instead That's the pricey repair I now dread Used it 5 minutes, then had the same issue Sears did not apologize or offer a tissue I looked at the manual and the parts were wrong He used a Shear Pin where an Axel Bolt belong Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Your Technician is apparently unskilled So I would appreciate getting unbilled When the tech suggested fixing it with a weld I knew his abilities really smelled So I fixed it myself using the parts in the book But you charged my credit card, so I'm on the hook They said call 1-800 to get back my beans The call would be answered in the Philippines For a month I called, you did not call back Then you hung up on me, I think that's whack Yo, Yo, Sears - I'm talkin' to you direct Give your Customers some respect Your Customer Service is not funny And I would like back my money
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Loss:
$123
1 comment
Guest

I got on a lay away plan for a tv, due to a personal emergency was 2 dys late on pmt due, hurried up and walked it in only to find the lady said her screen showed my layaway plan was cancelled, no reason and i will get refund... now no tv all these months wasted, gotta start over. what kind of *** is that???????????

dphillips209

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Verified Reviewer
| map-marker Chicago, Illinois

Macys Credit / Store Card

About a year ago I called Macys to set up a payment plan as I had done with Walmart to close the account and pay off the balance with 0% interest. This was agreed upon and we made the monthly payments but interest was still being applied. We called several times and no one seemed to know what was going on with the account. I called last night and spoke with a guy who bascially said that although I've been paying $20 a month for a year, they've been charging $30 a month in interest, so infact my balance increased instead of going down. This customer service guy was very unhelpful and said it doesn't matter what you discussed in the past, this is the situation now and you need to pay the balance. He assured me that the supervisors have already looked at my account and that is the note on the account. I told him if you want another dollar of me, you better let me speak to a supervisor and so I was transferred. The Supervisor was totally the opposite, very friendly, apologetic and helpful. He reviewed the notes on my account and couldn't make sense of it. He said it looks like we were put on a program for 9% interest (even though our statement clearly shows they've been charging 25% for the last year. and I again explained to him the program was suppose to be 0% interest. Long story short - he credited the account $270 to cover the finance charges that were incorrectly charged and put us on the payment plan with 0%. They don't do this for everyone, you have to be in financial hardship and in our case, we were considering a debt settlement agency to take over our accounts. One credit counselling service advised us to file for bankruptsy which we didn't want to do. so having truthfully explained our situation, they were willing to work with us. In summary, don't even bother to talk with the customer service agents who you get when you first call - they are rude and unhelpful. Talk with a supervisor and explain your situation - they are helpful because they want you to pay your debt in full and if they need to stop finance charges for you to do that, it is something they can do. Of course, it will close your account but it will also keep your credit in good standing.
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Anonymous
map-marker Nashua, New Hampshire

Delivery of scratched and dented refrigerator

On 5/3/10 a delivery of a refrigerator was done to our home. The warehouse is located in Kingston NH and we cannot believe the gross negligence taken by these people. The delivery men opened the box and the refrigerator had several dents and scratches on the doors and handles. These had to be noticed by the warehouse personnel as the product was re-boxed for delivery. I feel that some kind of compensation for my trouble (a gift card or no charge for delivery would be nice). Apologies are not good should not have happened in first place.
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Loss:
$600
mdleo L
map-marker Brooklyn, New York

Sears Installation is appalling, rude, and useless

After purchasing $5,000 of kitchen appliances we can not seem to get them installed. After 8 days the oven, dishwasher and oven hood remain boxed in the middle of our 800 sq. foot NYC apt. We have called no fewer than 6 times and spent 2+ hours on hold. No one calls us back, no one knows how to help us and no one seems to care. One agent actually told me that HE had been on the call to long and had to answer other important calls. Where is the customer here? There doesn't seem to be any one at Sears or affliliate companies who cares Can anyone provide some guidance?
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Guest

I don't know all your circumstances but I had an appliance issue, had my fill of customer no-service, went to the store and met with the Store Manager who promptly resolved the matter and kept me as a Sears customer. Good luck.

Ben D Gry
map-marker Searcy, Arkansas

Sears screwed me out of my rebate!

Howdy! Get ready for a lot of CAPS, but I am furious...I mean every CAP! DO NOT USE SEARS! I was just screwed out of a $200 rebate I was going to use to buy X-mas presents for my family. They will take your money, then later find a bizarre technicality to deny you your rebate. If you want to take my word for it and boycott Sears, thanks! We're done here. If you want to hear my gripping DaVinci Code story, read on: So, I bought a TV with a wall mount. When I filled out the rebate form online, all it said was:"H0906** **/23-10/03 $200.00 Rebate on Installation when you buy any 40inch or larger Television Along with Installation and a coordinating mount at Sears.com. Rebate paid via Prepaid MasterCard." But as I found out after my rebate was denied 3 months later (too late to return the item for those keeping score), if you are one of those people savvy enough to shop online, but old-fashioned enough to still print and mail in a rebate form, there is a .pdf you can print out. ONLY ON THAT PDF DO YOU FIND THE FINE PRINT:"To qualify the television, mount and installation must all be purchased in the same transaction. IncludesTelevision Mount item numbers 75068, 75078, 75083, 75084, 75080, 75090, 75092, 75093 and 75050." Well, silly me, I just bought the wall mount that SEARS RECOMMENDED FOR THAT SPECIFIC TV IN A HUGE PHOTO NEXT TO THE TV I BOUGHT ON THEIR WEBSITE!!! You would think that the mount they list next to the TV you buy would be a "coordinating mount", right? HA! You've never dealt with Sears, I see... But I hear what you are saying, why didn't you check to see one of those 5 digit number matched your wall mount? Good call! It must be on the website:Level Mount FIXED/TILT MOUNT FITS 34" TO 60" TV'S AND 200 LBS. Sold by Sears | Online only | Sears Item# 0579933**** | Model# DC60TRating 5 (1 Reviews | Write a Review )Well, no 5 digit number there. Maybe I should check my receipt... 60 in. (Diagonal) Class 1080p 600Hz Plasma HD Television Item #: 0577583**** Salescheck #: 0930******** RC: 2927-91**-**06-3393 1 Television (wall-mount) premium setup includes unpacking, inspection, mounting tv on bracket, connection to 3 components, bundli Item #: 0105722**** Salescheck #: 0930******** RC: 2927-91**-**06-3393 FIXED/TILT MOUNT FITS 34" TO 60" TV'S AND 200 LBS. Sold by Sears Item #: 0579933**** Salescheck #: 0930********Sale Date: 31-Aug-2009 RC: 2827-93**-**07-3397 Hmmmm...I see an 11 digit number, a 12 digit number, and even a 16 digit number. The price of the installation was a five digit number, but that's the closest I have. Where are these 5 digit numbers? To find the answer, I turned to the crack management team at Sears. Here's where it gets fun. You may not realize it, but you have been looking at the 5 digit number the whole time! You remember the 11 digit item number from earlier? Well, pay close attention to that. I'll give you a few minutes. If you have figured it out, congratulations on cracking the code! If not, I'll explain it the way the Sears management team explained it to me: Those 11 digit numbers all start with 057. Because they all start with 057, the 057 DOESN'T COUNT! You can ignore it! It doesn't exist! You know what else doesn't exist? Zero. And you may have noticed the item numbers all end in three zeros, and since zero doesn't exist, you can ignore the last three digits too! So if you ignore the first three digits, and the last three digits of an 11 digit number, you have...A FIVE DIGIT NUMBER!!! The mystery is solved!!! That's where the 5 digit numbers are!!! Well, now that we have solved the mystery, oh, well clearly I didn't buy the right mount. I just wish I wasn't so stupid. According to Sears management, I am the only person that has EVER had this problem. Just me. I'm the idiot. So if you are reading this and you didn't figure it out, don't tell anybody, because it will only prove you are as stupid as me. So according to the Sears management team, there is nobody in the Sears hierarchy that can help me. The woman I talked to said she would be fired if she authorized a rebate to a customer that "didn't read the form". According to her, Sears can't do anything. I know what you are saying, sue them! I REALLY want to. However, this is a $200 rebate, and court costs in small claims court for a lawsuit of this size total $120, leading to a profit of $80. I wish I had enough time on my hands to file a nuisance lawsuit, but I have a one year old son. I have very little free time. Just enough time to write this e-mail and send it to everybody I know. ;) Please forward this, and again, if you have any sympathy, DO NOT USE SEARS!!! Thanks! Ben Dixon
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