Sears
Reviews and Complaints
Sears presssure washer blows gasket after using only 12 times!
Scam at Sears Columbia (MD) Store
Worst Return Policy Ever!
Debit card hold even when no product to sell
Sears damaged my car
Sears messed up and did not call me back
Sears has the worst customer service!
I used Sears online ordering on December 2nd to order two DVD/VCR combos for Christmas and selected home delivery. A week after ordering them I received an email stating my purchase was ready for pickup at the store. What?! I called customer service and they stated it was an error in their system and that my order would be shipped to me. I finally received 1 of them on the 14th.
By the 21st I'm getting concerned the other one won't be here in time for Christmas so I call customer service again. They have no record of anything being shipped (not even the one I received) and cannot tell me if/when the other one will be shipped. I tell them to cancel 1/2 the order and I'll just go to the store (which I was trying to avoid and the whole point of online ordering, but whatever)and pick one up. The customer service rep says she is canceling the 2nd shipment and will refund me the $.
Today I'm looking over my credit card statement and notice there is no credit from them. I call customer service again and I'm told that they have no record of anything being shipped or cancelled and they'll have to contact UPS to check the status of the shipments before they can issue me a refund. Here's a sampling of our conversation:
ME: "If you have no record of a shipment how do you expect UPS to check a status?"
SEARS: "Maam, I don't know how their system works but they can research it"
ME: "What are you asking them to research? You have no record of a shipment and no tracking #"
SEARS: "They will need to research this order to find out if it was shipped"
ME: "Seriously? You need to call UPS to find out if your company shipped an order?"
SEARS: "Yes"
That was only the 1st minute of the 10 minute conversation, where I was informed that nothing was done with the order when I called on the 21st and now I would have to wait 6-10 business days for UPS to get back to them before they would issue me a refund. At one point I got a little lippy and said if she didn't have a record of any shipment at all then they could just cancel the whole order and refund me all the $. She informed me that would be stealing because I just told her I received one of them. And I say "Oh - but it's not stealing when you take my money without giving me a product and then refuse to give it back to me!"
I have a strange feeling I'll be speaking with Sears a few more times before this gets resolved, but one thing is for sure. I will never shop there again!
Sears in Bradley, IL
Sears has lost my business forever.
Sears Blue Crew cannot fix appliances.
Using YouTube to get Sears attention
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Verified Reviewer | Chicago, IllinoisMacys Credit / Store Card
Delivery of scratched and dented refrigerator
Sears Installation is appalling, rude, and useless
Sears screwed me out of my rebate!
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If you bothered to read the fine print rather than go on the internet and complain, you would know that right there on the work order that you sign authorizing the work there is a section about a certain percentage increase that is allowable without customer authorization.
I don't work there anymore so I can say what I want. I was the one that helped you and furthermore I didn't sell you anything.
You asked for all that work and when the car was %80 done you wanted us to stop the work. Listen buddy, you sign for work done on your car, the work will be performed on it like it or not. Second, don't lie about the price difference it was a 20$ difference. Not only that, your just another typical Indian "Patel" as I call them, trying to haggle the price, then get an attitude when we don't brake.
And yes, I was rude to you after you said, "You Americans always try to take advantage of foreign people." So yeah, I'm gonna get a little pissy if someone says that. So, enjoy your little blue mazda3 or 5 whichever one I can't remember, and go to your uncle Hussains 711 for a slurpee and a big *** and get over it.
In many states auto repair shops have to give you a written estimate of work to be done. A generic what ever takes isn't valid in many states.
I would contact the local BBB to start.
I could depend on who the local Sears is using as a patts supplier. You figure a national company like Sears would try to standardize their prices.
Time for the BBB.