Sears Reviews and Complaints
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I purchased an MP3 Player at sears.com costing over $80 for a needy kid for Christmas who didnt even have one gift. Sears site stated that the store had 3 items available, So I paid for it online and went to the store to retreive it. Just to find out that the item was no longer in stock. They infomed me that i would get my money back in 3-5 days. Today marks day #7 and now noone even knows why I havent gotten my refund. They all are rude and was no help. DONT SHOP SEARS.COM
Sears in Pittsburgh, Pennsylvania - Refused a return after rep. said it was canceled
After I ordered an iPod on sears.com. on December 7, 2011, a red message appeared to say it could not be returned to Sears. I immediately called the phone number on the screen and asked a Sears representative to cancel that order. She said she was able to and told me with my daughter listening on speaker that the order was canceled. A few days after that, I received the merchandise from an apartment in Seattle with no packing information. The cover of the plastic case was scratched up and I didn't open it to even see if it worked. On the package above my name and address was a note in capital letters "PLEASE READ NOTE". Apparently, whoever had this item wanted to get rid of it bad because the note was partially crossed out with a black pen. I have been trying to return the item for weeks. After numerous calls and e-mails to Sears Customer Service *(What A Joke), they finally told me it wasn't their problem and I needed to contact some fradulant company called "Discounts Direct". I can't even get this company to respond to any e-mails or phone calls. I tried to contact the Better Business Bureau about them but they claim the company does not exist. The bottom line is that Sears took my money, their representative told me the order was canceled and I was told tough luck it wasn't their problem. I know I will never buy anything from Sears again and encourage my family and friends to do likewise. It's no wonder this company is failing. I'd like to join a class action law suit to go after these clowns. MY RECOMMENDATION IS TO NEVER TRUST SEARS AND BY YOUR MERCHANSDISE ELSEWHERE. Pissed In Pittsburgh
SEARS - Too Far Gone To Wake Up
We went to Sears on Linden Rd. Flint, MI. to return some Christmas gifts that didn't fit, and buy some that did. My wife was at the counter for over 1 hour and three different employees trying to explain to them that they had made a mistake days before - only realized now when looking at the receipt. They had her in tears by time the Manager got involved who gave her a $20 gift certificate, because of the way they had treated her. But they never returned her $16 that was their clerks mistake. I told my wife to just let them keep the $16 and there $20 gift card. Sears has too many outdated rules and employees that need to wake up and quit riding them into the ground. The sleeping Giant needs to wake up and be more like Walmart, Home Depot, and others that get the importance of their Customers.
Sears in Richardson, Texas - What Customer Service?
I read in the paper that Sears is on the financial rocks and I don't doubt it at all. I was a customer of Sears for 50 years and remember when they valued a customer. That is no longer the case. I bought a treadmill in the Northeast Mall Store in North Richland Hills Texas. The set a time for delivery which came and went without so much as a phone call. When I compained a couple of days later they acted like I was out of my mind. I asked for my money back (credit card) and was told they wouldn't do anything until the warehouse validated that the treadmill had been returned to stock and then it would still be 30 days before the credit would be issued. There are a lot of people in the world now and many businesses think they don't have to value a customer because they can always get more --- well good luck.
I returned a pair of Levi's to Sears today that was a gift from my wife. I had the sales receipt which showed that a debit card was used. Before approaching the counter, I looked everywhere for my size and they did not have it nor was any help in sight. I then...
Return policy/sears sucks
Hi i had an issue myself today with sears which brought me to this page and found that sears has anywhere between 1 and 3 complaints aday which is crazy.. EVERYONE SHOULD WRITE THE ATTORNEY JENERAL OFFICE A LETTER AS WELL (BECAUSE IF THEY GET THREE COMPLAINTS AND DONT RESOLVE THE ISSUES THEY WILL FORCE THEM TO SHUT DOWN THERE BUSINESS AND JUST MAYBE THATS WHAT SHOULD HAPPEN...I bought a stove from them on December 5th 2011 and it went on sale 25% off on December 27th sears says there policy is two weeks so what i am a weel over i told them i would take store credit they still didnt want to help me with it most stores are 30 days to 90 days whats up with the two week bullcrap..sears owes me 110.00 or store credit.. Im serious write the Attorney Jeneral make Sears back up there customers..
DO NOT ORDER FROM SEARS!!!!
I placed an order with Sears on 12/18/11 for a refrigerator. They confirmed the order and claimed they had the refrigerator in stock. They charged me for the refrigerator and confirmed with several voicemails on the evening of 12/26/11 that the refrigerator was going to be delivered 12/27/11 between hrs 10:15 am and 12:15 pm. They called me on 12/27/11 at 10 am and said they didn't have the refrigerator. Unreal. They never contacted me to let me know they didn't have the refrigerator until 15 min. before the time it was supposed to be delivered. They SHOULD NOT BE IN BUSINESS. DO NOT ORDER FROM THEM!
Sears in Washington, District Of Columbia - Exercise bike and support are worthless
Ordered and picked up Schwinn 250 recumbent exercise bike on 12/12. Assembly not a problem but bike did not work when complete. I completely dissasembled bike while troubleshooting with manufacturer who indicated that Sears did all their own warranty work so had to work with Sears to resolve and get needed parts. Took one week to get service scheduled, then had to take day off work because they couldn't pinpoint appointment within a nine hour window - sure enough they came during the ninth hour. Tech said console was bad and ordered replacement. After another week waiting for the part, I called to find out status. Call center rep in India told me part was on back order and they had no idea how long it would take to get one. I asked if they would have ever let me know if I had not asked, they said probably not. I'm seriously considering taking the bike back, but am trying to get motivated to carry it down the stairs, load it up and haul it back. Beware this product and buying from Sears. Both have been a great disappointment and I regret giving them the chance to abuse me.
With Official Company Response
http://femomhist.blogspot.com/2011/12/decline-of-once-great-american-business.htmlback in the day, department stores were palaces of consumption. With shiny marble and electric lights, they became destinations for ladies who lunched in their tea rooms. In a strange...
Sears Shipping Service
Sears in Los Angeles, California - Vacuum return restock fee
Don't ever buy from Sears. They charge a restock fee even if they sell you a defective product. I returned a Dyson Turbo $450 2 days after purchase becuase it essentially stopped working. My only way around the fee was to buy another of the exact same *** product. I've decided that Dyson's are totally overrated and went down the street to Target and bought a Shark. It's was half the price and has some much suction it made me realize how much the Dyson when it was working sucked in comparison. And Target , BTW, was selling the same Dyson for $50 cheaper. I will never ever shop at Sears again. I realized how behind the times they are in their products and customer service. I feel totally ripped off.
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