Sears
Reviews and Complaints
Beware of SEARS.COM
Sears didn't honor advertised rebate.
Sears would rather loose over $3,000.00 than deliver in
Service
Sears, stand by calypso washer
Sears *** Diehard Platinum and company policy
Would not accept return of major appliances.
I purchased a portable washer and dryer from a Sears store that was closing its doors. I purposely asked the salesman if I could return these units if I wanted to after I purchased them.
He told me that Sears stood behind all purchases and that if I wanted to return the items for any reason, that all I had to do was call Sears Customer Service and there would be no trouble returning the items.
This was completely false. Sears will not stand behind their promise, they won't take the merchandise back and told me that I have to keep these items even though I can't use them.
Sears sucks-worst company in service, delivery, stock, performance, accountablity
Terrible delivery and service of treadmill
Sears ships leaky washer - water everywhere.
Tire Department Rude
Beware of Sears.com
Dishwasher
Sears Die-Hard Platinum Battery--Defective
Purchased a new Sears Die-Hard Platinum battery for my 2004 Chevy Pickup. After sitting for about 7 days, it was completely dead.
Took it back. They gave me a new one saying the first one was defective. The second battery did the very same--dead after 7 days. I took it back to the Sears store in the Ridgmar mall area of Fort Worth, TX.
After giving me a bad time that their batteries NEVER fail, they gave me my money back as a "customer satisfaction adjustment". Thinking that I may have a short in my truck, I took it to a Chevrolet dealership to check it. After two days of tests--NO shorts, no bad wires, everything was working as it should. BOTTOM LINE: Two Sears Die-Hard Platinum car batteries in a row failed and were defective.
Consumers Reports rated the battery the best there is. They sure didn't see these batteries! OH, and by the way, sears told me AFTER I bought the batteries that a special charger was needed to charge the battery.
The battery was $189.00. Don't Buy it!!!!!!!!!!!!!!!!!!!!!!!!
Sears Floor Jack is Junk
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their advertised prices are lost leaders too, do not buy from Sears.com, I may stay away from the Box Store too......
Well maybe you should of payed attention to the details that it was POWDER not PERFUME that you ordered. Not Sears fault
I refused an order because I got half a box spring and didnt know I had to buy two of the item... Long story short its been two months and they still havent credited the account. I called about 5 different occasions... once each week.
Every week I get told "sorry about that... we will credit your account and it will show up in 5 to 7 days"... then after a little over a week I call and they say "Oops" again!!!!
Its infuriating. I will never order Sears.com again!