Jaded S
map-marker Cherry Hill, New Jersey

Beware of SEARS.COM

Their item descriptions are deceiving, so ensure you read their product descriptions fine print, thoroughly, before you make a purchase from them. They used a perfume bottle on a perfume powder description so I was deceived into thinking I was purchasing perfume when I actually purchased powder! Then when I requested cancellation, within minutes of ordering, they claimed they could not cancel the order. They said I could "refuse" the delivery, but they could not "refund" the shipping charges. Talk about a dishonorable way of taking someone's money. I believe that this is the reason so many companies are falling apart during these poor economical times. People are fed-up with working hard for what they get today, and then having companies like this, with poor ethical practices, attempt to cheat them out of what little they have left.
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Loss:
$46
3 comments
Guest

their advertised prices are lost leaders too, do not buy from Sears.com, I may stay away from the Box Store too......

Guest

Well maybe you should of payed attention to the details that it was POWDER not PERFUME that you ordered. Not Sears fault

Guest

I refused an order because I got half a box spring and didnt know I had to buy two of the item... Long story short its been two months and they still havent credited the account. I called about 5 different occasions... once each week.

Every week I get told "sorry about that... we will credit your account and it will show up in 5 to 7 days"... then after a little over a week I call and they say "Oops" again!!!!

Its infuriating. I will never order Sears.com again!

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Anonymous
map-marker Dallas, Texas

Sears didn't honor advertised rebate.

I received a Kitchen-Aid mixer for Christmas. It had a $20 rebate. I submitted all requested information on-line within the specified period. That was 12 weeks ago. I called them today and was told this was not eligible for rebate. Received all rebate materials at time of purchase which did state that it was eligible for rebate, including a rebate receipt and the program code. Their website shows it is still "in processing." I've been a Sears customer for 40 years, but will never set foot in one of their stores again. Buyer Beware - Sears does not honor their own rebates.
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6 comments
Guest

Your ridiculous. You received it as a gift so of course you cant get it.

Customers like you is what kills businesses. Get a life ***

Guest
reply icon Replying to comment of Guest-126138

Who do you think you are? You are rude and ignorant and YOU are the reason sears is going down the tubes. Go away we don't want to hear anything from YOU.

Guest

DEAR SEARS DIDN'T HONOR ADVERTISED REBATE:I’m sorry to hear that you are having an issue getting your rebate for the mixer that you received at Christmas. My name is Shayne W.

and I am part of the Sears Cares escalations team. At your convenience, please contact our office via email at searscares@***.com so that we can look into this.

In the email, please provide a contact phone number and we will call you directly. Also, please provide the reference name of (Kitchen-Aid mixer) for reference to the issue.Thank you,Shayne W.Senior Case Manager

Guest

Sometimes it's not the $ amt., but the principle of the matter. If stores will not honor a measley $20 rebate, what else will they not honor?

Guest

Are you seriously THAT bent out of shape over $20? If you're so hard up that you spend 12 weeks worrying about a whopping twenty bucks maybe you shouldn't have bought the mixer in the first place. Let it go.

Guest
reply icon Replying to comment of Guest-124602

Do you WORK for Sears? They never honor anything they promise and soon you will be out of a job.

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Anonymous
map-marker Houston, Texas

Sears would rather loose over $3,000.00 than deliver in

I purchased over $3,000.00 at a sears outlet store in Houston,this peoplewould rather loose this money, than deliver to a black neighhood before 6:00 pm.My money spend all over houston, i cancelled the delivery because i waited a week to have my appliances deliverd on a Friday morning, plus we pay for the delivery, sears is already in financial trouble, but they let idiots lead to cancellation of high priced appliances.i asked for a supervisor and was told , the supervisor is going to agree withme. i asked for a regional manager costumer service, he had no clue who that could be.
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Perry L Feh
map-marker Yakima, Washington

Service

On November 12, 2009 I purchased a Pro-Form XP Thinline 480 Elliptical Exerciser at Sears store in Billings, MT. On November 30, 2009 I called the phone number provided on the user manual (1-80*-469-****. In speaking to the technician I explained that the console was faulty and that multiple sets of batteries were tested, the wire connection was checked and all wires were inspected for kinks, cuts or other disrepair and the reed switch was adjusted. He suggested that a technician come and inspect the machine. While this would be a plausible resolve I live in the county and it is over an hour from there to town. I requested that a replacement could be shipped to my home and I would install the replacement console or I would bring the old one to town and replace it with the technician. The first tech hung up on me and when I called back I was transferred to Sears Customer Relations and they assured me a new part would be sent to my home but would need to transfer me to parts. The parts department said they could not authorize the part and the Warranty Dept. would need to do so. Warranty would not order part because Parts did not authorize the part but once again a tech could come to my home and perform the same diagnostics I was told the tech would do. Back to Customer Relations yet a new person that had to be informed of the situation. Transferred back to parts and again to warranty, same as above no one would honor the warranty provided with the elliptical. Sears will send a tech out requiring a minimum two hours round trip but would not ship, trade otherwise work with a customer with warranty issue. Back with customer relations I once again explained the situation and was told if I was to install the console myself I would void my warranty. I explained that the instruction manual had me install it at time of the installation and I was capable of doing this. After further debate I asked why I was wise enough to install the original console but not a replacement was it installed differently? I was told "I'm not sure why that is sir" "But if the technician that comes out says you can then we can have you install it. Back to parts department and then to the warranty department and nothing was resolved. I was once again transferred to customer irritations who wanted to transfer me to parts. After 3 technicians said that I had performed the same diagnostics they would have I was still required to take a minimum day off of work to wait at my home for a part everyone agreed needed to be repaired. The warranty states a 90 day warranty which would extend in February 2010 and nothing that indicates a technician would need to respond to verify the disrepair of their product.
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Loss:
$500
3 comments
Guest

Sears or any other company requires a technician verify a control part is needed before it can be ordered and a technician needs to install it or the warranty is void.

Guest

Sears or any other company requires a technician verify a control part is needed before it can be ordered and a technician needs to install it or teh warranty is void, get ov er it.

Guest

Just return it, buy a new one somewhere else..

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Anonymous
map-marker Wakefield, Rhode Island

Sears, stand by calypso washer

I bought a Calyso Washer and dryer in 2/21/03 from Sears outlet and got insurance. Smart move. Since that time I have had them here to repair the washer at least ten times. The motor has been replace twice,the clutch once, and well over $800.oo repair to this machine. And now I have a brand new sheet caught in the tub.I have had them here to remove a coin from the pump(which empties the water)a few times.Which i consider a flaw.I sure the whole country has never left stuff in their pocket.Lesson learned I will not buy from Sears again.Their product,service and customer service all have something to be desired.
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Anonymous
map-marker Phoenix, Arizona

Sears *** Diehard Platinum and company policy

Purchased Omni battery 3.5 years ago; it lasted 1.5 years. It was replaced (after being refused by one Sears shop as the Omni was no longer carried) by a Diehard "Platinum" at a different Sears auto shop. 1.5 years goes by and THIS one fails. I am told at Sears that since I don't drive this car often and keep a battery minder on it (I drive it about once a week) I ruined the battery with the battery minder as this is the incorrect method to charge this type battery. There is no mention of this anywhere including the warranty info that gives care and feeding info. It was then pointed out to me that although not mentioned, Sears sells the "proper" charger. Funny that the charging circuit in the car (1994 Toyota Supra) is fine for either lead acid or these "super" batteries. I gave up and rather than drop another $100+ on another POS I took the cheapest battery out with me, a Diehard "Gold". I now see that this is yet ANOTHER POS that Sears sells. Doesn't matter, I'll never walk into a Sears store or auto shop again for the rest of my life. No wonder Sears is living on borrowed time.
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cmgoode G
map-marker Birmingham, Alabama

Would not accept return of major appliances.

I purchased a portable washer and dryer from a Sears store that was closing its doors. I purposely asked the salesman if I could return these units if I wanted to after I purchased them.

He told me that Sears stood behind all purchases and that if I wanted to return the items for any reason, that all I had to do was call Sears Customer Service and there would be no trouble returning the items.

This was completely false. Sears will not stand behind their promise, they won't take the merchandise back and told me that I have to keep these items even though I can't use them.

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Loss:
$1200
5 comments
Guest

Mr Brian J

Senior Case Manager

Please,contact me regarding the problems I run to in Sears store/Chicago when I was trying to return or exchange the new Plasma TV I purchased 6 days ago.I need your help to resolve this issue .

Regards and thank you.

Mike

773 370 ** **

Chicago Il April 20/2010

Guest

To Cmgoode,

First allow me to apologize for the delay in responding to this post, I just found it. My name is Brian and I’m part of the Sears Cares Escalations team. I am sorry to hear that you were not given the opportunity to return the appliances. All representatives at Sears are aware of the 90 day return policy on appliances (30 day policy for electronics) which states that you can return any appliance you purchased from Sears and get your money refunded to you minus the 15% re-stocking fee (to cover the cost of pick up and transportation back to the manufacturer). We would like to know more about this situation and try to determine how we can help. At your convenience, please contact my office via email at searscares@***.com so you don’t have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the washer and dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Cmgoode) used to post here for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

Guest

duh kenmore has ALWAYS been made by another company and for your information most companies products are made by a different manufacter than the name on the merchandise

Guest

I USED to love Sears! Their "Craftsman" tools are the BEST!!

But, when I bought 5 major appliances, I learned a VERY expensive lesson. Sears/Kenmore doesn't "make" anything!!!There is no "Kenmore" factory anywhere. EVERYTHING they sell is made by someone else!!I found out its usually Frigidare or Whirlpool or some Chinese ***, but its built to Sears "specs"( less features that the "name" units , but cheaper). How come Consumer Reports actually GUSHES over Kenmore products when THE EXACT SAME model with MORE features from the manufacturer (in this case , Whirlpool)is rated much lower?

The price difference was substantial in the review ($120), but real life pricing has the Whirlpool unit at $45 LESS at Best Buy than the Kenmore model!!

Kenmore should stand for "Fake Branded Model"!! Sears should be ashamed!!

Guest

They should take them back even if they charge a 15% restocking fee. You have 30 days to return an appliance.

You used to have 24 hours to return appliance or cancel the delivery/install without a fee as well. Unless they were used or the boxes open.

You might not get back any delivery or pickup fee though.

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cafeleaette Y
map-marker Atascadero, California

Sears sucks-worst company in service, delivery, stock, performance, accountablity

I am too exasperated to even go through my entire story, but they have the ABSOLUTE WORST customer service, online service and compensation that I have ever experienced with any company--even Best (Worst) Buy, which is so far below "sub-par" there isn't a word for it! Finally, after a month of over 15 hours (conservative estimate) worth of my phone calls (being on hold for over and hour to the point my phone went dead), their computer system being down (constantly), transfered an inordinate amount of times, I got my HUGE $13.52 refund AND a WHOPPING $5.00 gift card I am supposed to receive--STILL HAVEN'T! Never mind my stress level of an entire month of trying to get my daughter's pair of boots! RUDE SERVICE--ESPECIALLY MANAGEMENT. *****NO ONE IS ACCOUNTABLE OR HAS AUTHORITY TO DO ANYTHING FOR YOU TO SIMPLY HELP YOU!!! We purchased a refrigerator for almost $2000 which has never worked right, and a treadmill which also broke, and a washing machine. Unsatisfactory service on those LARGE ticket items as well. So, from a small to a large purchase you can expect the same inadequate, exasperating, unacceptable, BELOW par service and quality!!!!!!!!!!!!!!!
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1 comment
Guest

Dear Cafeleaette,

We are sorry to hear about the unsatisfactory service that you have received from Sears. We make it our goal to provide our customers with the highest quality of service and this clearly has not been done for you. We would appreciate the opportunity to assist you with the problems that you are currently experiencing with your refrigerator, treadmill, and washer. My name is David and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at searscares@***.com with any questions or concerns you may have. Please provide us a contact number and the phone number the appliances were purchased under and we will call you at your convenience. In addition, include your screen name (Cafeleaette) in the email so we can reference to your case.

Thank you,

David V.

Senior Case Manager

Sears Cares

Dog C
map-marker Randolph, New Jersey

Terrible delivery and service of treadmill

Bought an expensive treadmill from Sears. Was told they would deliver and set up on the second floor of my Victorian Home even though it would not be easy as my staircase turns. I measured the unit and know it can go on the second floor if they take it out of the box. They came to my house took one look and said they would not deliver it. I told them to take it out of the box, they refused. If they had to take it out of the box to set it up, why not take it out of the box when they bring it in. Refused to do so and while I was speaking to their manager, they took the unit and left. THey said they would send them back and tell them to do what I asked. Hours later they returned, and as soon as I opened my door they said they were told to set it up in my living room. Totally not true, and they left again. I again call the manager and was told they would come back the same day with another person to help them. They would call me first. Another day has gone by and no call, and no treadmill. The moving men were rude and arrogant and I am out almost $1000.00.
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Anonymous
map-marker Chicago, Illinois

Sears ships leaky washer - water everywhere.

Just took delivery of a Sears Front loading washer and it's leaking on the inside. I have 2 gallons of water on the floor. To top it off they took our old washer so now we have no laundry for a family o five. The plastic inlet manifold on the inside is cracked on arrival and spraying water everywhere inside the machine. Sears service says it will take one week to arrive and repair and they will charge us for the broken parts. And to think the reason I bought from Sears was the supposed good service. Peter Dunphy Fredericton NB Canada
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Charlie Hfr
map-marker Shelbyville, Kentucky

Tire Department Rude

I purchased tires from sears in Frankfort Ky,and when I had a blow out they have put off ordering a tire for 2 weeks.They never tried to help in anyway. I'm driving on my spare and it does not seem to matter to them. I WILL NEVER RECOMEND Sears for ANYTHING EVER AGAIN.I realize problems happen but try to help instead of putting it off as if it will go away. I offered to pay the difference on another set of tires but this was unheard of.I have alot of Sears products but never again.
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Sanayah Eub
map-marker Carlisle, Pennsylvania

Beware of Sears.com

I ordered and paid for a pair for boots for my nephew as a christmas present through sears. I was told that they would be delivered to my home by Christmas. On christmas eve, I received and email stating they were at the Sears store. (about 45minutes from my house) I drove up there to pick the boots up, to find out that the email was a mistake. They informed me that I would have the shoes by Dec. 30th and they would be delivered to my home. That date came and went. I called Sears repeadedly and they continued to tell me that they would check into the situation and call me back within 24-48 hours. I never received a phone call back. After several complaints I was offered a five dollar gift card for having to wait so long. (I think I spent more in gas running up to the store to pick up the boots that were not there). Today, after about 2 dozen phone calls, I was told that they don't have the boots and that they are going to "try" to issue me a refund. I have not yet received this $5.00 gift card that I was supposed to receive. The "customer service" team they have is horrible. These people are extremely rude and just don't care. I will never do business with Sears.com again.
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Anonymous
map-marker Seattle, Washington

Dishwasher

It sucks when you leave work early to meet sears for a repair and they dont show up or call. The other thing that sucks is that when they come out they could give it a shot and bring the parts related to the problem.It would save them a trip and keep me from leaving work early. This has happened several of times and im out a lot of money.The Kenmore Elite worked good for one year and sears has tryed to fix it for one. My dishwaser is still broke and the warranty is almost over. I will never buy at sears again.
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Loss:
$2500
1 comment
Guest

Dear Dishwasher,

We are sorry to hear about the problems that you recently experienced you’re your Kenmore Elite dishwasher. We can only imagine the frustration this has caused you and we would like the opportunity to assist you. My name is Shayne and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at searscares@***.com so that we can further discuss your concerns. Please provide us a contact number and the phone number dishwasher was purchased under and we will call you at your convenience. In addition, include your screen name (Dishwasher) in the email so we can reference to your case.

Thank you,

Shayne W.

Senior Case Manager

Sears Cares

Anonymous
map-marker Weatherford, Texas

Sears Die-Hard Platinum Battery--Defective

Purchased a new Sears Die-Hard Platinum battery for my 2004 Chevy Pickup. After sitting for about 7 days, it was completely dead.

Took it back. They gave me a new one saying the first one was defective. The second battery did the very same--dead after 7 days. I took it back to the Sears store in the Ridgmar mall area of Fort Worth, TX.

After giving me a bad time that their batteries NEVER fail, they gave me my money back as a "customer satisfaction adjustment". Thinking that I may have a short in my truck, I took it to a Chevrolet dealership to check it. After two days of tests--NO shorts, no bad wires, everything was working as it should. BOTTOM LINE: Two Sears Die-Hard Platinum car batteries in a row failed and were defective.

Consumers Reports rated the battery the best there is. They sure didn't see these batteries! OH, and by the way, sears told me AFTER I bought the batteries that a special charger was needed to charge the battery.

The battery was $189.00. Don't Buy it!!!!!!!!!!!!!!!!!!!!!!!!

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4 comments
Guest

mine failed after 14 months sears gave me a new one :)

Guest

There's alway an ignorant sort, that blames good products when they'er old junk rig is the only thing that is defective.

I've had a DieHard Platinum in my correct running rig for going on 4 years! I use it for wenching stuck rigs on a weekly basis, with zero problems. This Platinum is the best battery I've ever had, in over 30 years of crawling.

Guest

I too have had two battery replacements on the Sears Platinum battery.I have a 2004 a GMC Sierra 2500 truck. Replaced the original battery in 2007 with the primium Sears Die Hard Platinum battery.

In 2008 the truck would not start, took battery back to Sears,tested it -no voltage, got replacement. May 2010-no power but battery tested ok at the top posts. Re-tightened side terminals,ran ok. Today,7-6-10 again no power,fiddled with the connection and realized the problem is the side terminal connection to top post terminal internaly in the battery.

Sears admits and knows this design has problems with side terminal connections but keeps selling them. Got "customer satisfaction" money back. Went to Wal Mart and got their yellow battery. I think the truck engine shaking puts strain on the battery cables which transfers to the internal side terminal connection and cracks the junction.

When testing- take voltage measurements off the side terminals. How I got the truck started was that I ran a jumper cable from the top post to the side post on the negative side when the battery was in the truck.

Guest

The Sears DIEHARD Platinum Battery is a good battery, way better than those optima batteries that only offered a *** warranty. I have one in my '70 Monte Carlo, the car sits for a few days in the garage and only let it out when the weather is nice, when I go to turn it on, it fires up like new.

Yes the price is expensive but for the quality it's good.

I can only assume the batteries you got and had to return were a bad batch which is unfortunate :/ It happens, I know from experience.

As for needing a special charger? I've seen it and well personally the only benefit is if you purchased one of those Deepcycle Marine Batteries that need a charge after sitting for months on end of non-usage.

Also I would advise getting it if you don't want to do what I used to do. Before the platinum battery I had a sears gold and whenever it was too weak to start the car (again this is a car that sits for days), I'd take it to Sears, they would test it, charge it up and retest it again for FREE!!!

They offered me the choice of buying a charger/maintainer but I figured why spend the money when they would do it for me for free. It's one of their batteries, they stick by the warranty.

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sashalatte
map-marker Providence, Rhode Island

Sears Floor Jack is Junk

Several years ago I purchased a 3-1/2 ton full size floor jack from Sears. On taking it home, it wouldn't lift my wife's Toyota Rav4. I took it back right away and they exchanged it for a new one. I have used the new one only 10-15 times and now it won't lift my Toyota Tacoma Pickup or my wife's Acura MDX. Since the jack is out of warranty I called Sears' repair center in Providence, RI for a repair quote and they told me that as a policy, they don't repair floor jacks. Expecting a little more help than that, I asked the service rep "So I paid $100 for this jack and now I have to throw it away?" She replied "I guess so." I am not happy with this product or the support (or lack thereof) on the part of Sears. Anyone who looks at this jack in my garage can plainly see that it is nearly brand new. I appreciate the fact that the unit is out of warranty, but refusal to service their own product is reason enough never to buy another one from them.
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4 comments
Guest

This is what americans get for buying that foreign made ***. Someone gave me a 3 1/2 ton floor jack so I called sears about a seal kit and they said it is no longer available.

I went online and sites have them but for a few seals $55 , really, it's going to the scrap yard. If we keep buying foreign, where will our children work.

Guest

they r junk like the china stuff, throw it out i guess and buy another junk product

Guest

Sears/Craftsman jacks are garbage. It used to be you could get repair kits, replace a few seals, add hydraulic fluid and you'd be good for some years.

Now everything is disposable and can't be repaired. Throw it out.

Guest

Unfortunately floor jacks are considered a hand tool that comes with a lifetime warranty.

The only I can suugest is make sure there is enough fluid and the screw is tightening correctly on the hydraulic chamber.

Sometimes it pays to pump the jack up down a few times to circulate the fluid and get a good seal.

I would find out who made the jack for Sears and contact the manufacturer directly.

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