Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears in Olympia, Washington - Washerdryer

Its been a year and im still haveing problems with sears to replace a washer that i purchased ayear ago, and dryer. once you purchase your units they dont care about you anymore a whole YEAR THATS A JOKE> and there rude. the repiar men and consumer relations. one repair man was rude and i almost ask him to leave. or i was going to kick his ***!!! he was talking about personal stuff and my daughter. which that is off limits. next time i made a service call i was waiting to see if he would be doing my service call,and i was going to tell him to get the *** out of here before it gets ugly, but instead they sent someother weird guy. i have benn posting coments and i could go on for awhile. DONT BUY FROM SEARS
View full review
Review
#280087 Review #280087 is a subjective opinion of poster.
Service
Sears Repair

Sears in Miami, Florida - FAILS TO RESPOND

Sears store Key West Contact: Rodney Ladner Won't return call on a exercise machine..Left note at store still won't respond. Want to buy machine He told me they might have someone to set up machine and I'm trying to find out when....this guy isn't doing Sears any favors. Personally went to store three times and he is always gone or busy so I finally left the note with a sales lady and she said he will call you shortly and he never does. I am waiting for his responce so I can get a idea on how long this will take since I want to buy from Sears and not K-Mart
View full review
Review
#279343 Review #279343 is a subjective opinion of poster.
With Official Company Response

Sears and their sales tactics

My son wants a tool box combo for Christmas. Sears has the combo 09-59718 and 09-59719 on sale for $300.99. The sale expires today. I ordered on line and what comes up but the top of the tool box and the price is $270.+ tax. I call and they tell me they don't have the bottom and it won't be in for 21-23 days. Okay, I ask if I get the sale price if I order the bottom now. They tell me I can't order it, I don't get the sale price but if it comes in within 14 days of the sale being over, I'll get the sale price. But then she tells me I can order another bottom cabinet. This cabinet is a cheaper cabinet, doesn't have the griplatch and they charge me $349.99. So I've now paid out almost $650 for something on sale that should have cost me $300.99. No Rain checks? WHY put something on sale when you only have half of the item to offer and then you screw the person over? I am so disgusted with Sears at this point that I want to return everything and go elsewhere to purchase the toolboxes. This is not the first time this has happened to me and because of another incident I stopped purchasing from Sears. Well fool me once, shame on you, fool me twice, shame on me. Good bye Sears. You suck.
View full review
3 comments
dieselmon1274
#403421

Just to update everyone regarding my sons toolbox. After much aggravation and enough complaining and letter writing and filing a complaint with the Better Business Bureau, I was able to work out a compromise by purchasing a different color toolbox combo (same tool combo, different color) and was given a substantial discount...probably to shut me up.

Nevertheless, the original top we ordered couldn't be cancelled and I had to wait until Dec. 28th to straighten that out. What to my wondering ears to I hear when I called? Sorry, the box is not in stock.

Well I came to find out that the original toolbox hasn't been in stock since October and no one could tell me when it would arrive. After more complaining, Sears finally issued me a refund. This is the last time I will ever purchase any large item from Sears again.

The only thing they are good for is their tools, which they replace if they break. After dealing with them for a month, I now understand why they are closing stores and are on the brink of disaster.

dieselmon1274
#387565

Today is December 8th, two days after I responded to your request for info. Nice that four people responded to my info stating they would get back to me, but not one person did.

They all said within 24 hours I would receive a phone call. Not one call.

Probably because you have so many complaints like mine regarding the bait and switch tactic. Now I'm even more disgusted with Sears and I didn't think that was possible.

SearsCares
Sears Response
#386560

To Dieselmon1274,

I am sorry the toolbox you ordered for your son was unavailable during the special promotion. I do understand your frustration with the "rain check" policy and your disappointment with Sears. We do value you as a Sears customer and would appreciate the opportunity to make this right. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the toolbox was ordered under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Dieselmon1274) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

View more comments (2)
Review
#279299 Review #279299 is a subjective opinion of poster.
With Official Company Response

Sears in Kilauea, Hawaii - Service Dept not capable.

I called on Friday 12/3 to report my Kenmore Dishwasher, which is under warranty, was not working and I needed a repairperson to come out and fix. No problem they said. They scheduled the appt. for the following day (Saturday @ 7am) for my home in Kilauea, HI. So imagine my surprise when I get a phone call at 5AM telling me the serviceman was at my door. He was at the address on the mainland which I specifically told the technician I WAS NOT at. He apologized for the mix up and said he would reset his route or something to that effect. When I called yesterday AND today (12/3 and 12/4) I was told I could not reschedule the appointment because the serviceman had not signed off on the original!!! I would have to call back tomorrow Monday 12/5 and start the process AGAIN. Is this really what you call "customer service"? Everyone is very apologetic but their hands are tied. Whatever electronic system Sears has in place to take, receive orders is seriously flawed. AND I resent the fact that it is I who has to keep replacing the call - your mistake, you should be calling me to reschedule. I thought customer loyalty was important to Sears. Perhaps I should rethink my loyalty because Sears has certainly not be loyal to me.
View full review
2 comments
SearsCares
Sears Response
#386586

To M.orgolini,

I apologize for the scheduling issues you are having with the service appointment for your dishwasher. I certainly understand your frustration as it was us who made the initial mistake. We do value your business and would like to help you resolve this issue and put an end to your frustration. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the service appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (M.orgolini) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Anonymous
#385513

All these companies care about is getting the sale. Once they have your money customer service goes out the window.

View more comments (1)
Review
#279216 Review #279216 is a subjective opinion of poster.
With Official Company Response
Not a good reflection of good business and service. I scheduled a home improvement estimate, i confirmed it a day before and save the whole day for the consultant to come but on the actual day and 30 minutes past the scheduled time i got no call or message that someone...
View full review
1 comment
SearsCares
Sears Response
#386625

Dear Anonymous278650,

My name is Robert and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out. We are terribly sorry our home improvement team has let you down. Is there anything we can still help with? We'd at least like to follow up with you regarding your experience. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Anonymous278650) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

Review
#278650 Review #278650 is a subjective opinion of poster.
Service
Sears Delivery Service
With Official Company Response

Sears in Manhattan, Illinois - Bait and Switch BEWARE!!!!!!

Today I ordered a coat from Sears at their extended black Monday sale and used a promo code for an additional 15% off that was advertised on their website. Coat was originally $140.00 marked down to $70.00 and after using promo code total with tax and shipping was $63.00. placed the order got an email confirmation item would arrive in 6-8 business days. Credit card was charged. And then I get an email an hour later with this message: We are sorry we are unable to fulfill your order because the items are no longer available. We hope you will forgive us and give us another chance to meet your needs. Our Personal Shoppers are ready to assist you in finding a comparable product and replacing your order. That was good. Not only did they get me in their store but they got me to use my CC and then told me just kidding let us help you find something different! Well come take a walk with me to Kohls or Wal-mart or Target. How do you think this coat looks on me? Won't ever shop online or in person at Sears again!
View full review
4 comments
Anonymous
#1073231

I ordered a wall oven and was promised a delivery date of 12/3. The delivery company even scheduled a time slot on the night before.

Then the morning of 12/3 when they were supposed to install they called to change it to 12/11. I contacted Sears and at first they blamed the installers and told me to contact them. I informed the Customer Service Rep that I had contacted them and they told me to contact Sears. He then told me that it was a delay on the manufacturers part.

He went on to say this is very rare and that they strive to provide an exemplary service. Still not good enough in my mind.

If they did not know there was going to be a delay they really should have. It is no wonder Sears are in trouble.

Anonymous
#670325

Bait and switch or thievery?

We ordered $1600+ worth of Sears appliances online. WE were going to use Lowe’s but the Sears website said if we ordered today the appliances would be delivered this coming weekend.

So we did it. We got an email confirming delivery on Sunday. Then they called to schedule it and said they couldn’t possibly deliver the appliances for 11 days! Liars!!

We only used Sears because of the promise of quick delivery and we NEED the appliances this weekend. This goes beyond “bait and switch” because when we told them to cancel the order and return our money to the debit card (same as cash), they refused! They said it would take nearly 2 weeks! They are using our money to earn interest.

They now have our money AND the appliances. They never had any intention of delivering our appliances. This is bait and switch.

It is illegal. If you are reading this and want to join a class action suit against Sears, contact me at ihatesears@gmail.com

dieselmon1274
#387564

The problem Robert is that you people send out a nice form response to everyone on here, asking us to contact you with our information, we do, and then you send another nice email with someones name that has been assigned as our case worker (like we're retarded or something) and they say they'll get back to us and they NEVER DO. So far I have 5 people getting back to me within 24 hours regarding my son's tool box and no one has. So if the person writing this complaint with the coat is hoping you'll help them, don't hold your breath.

SearsCares
Sears Response
#386628

Dear Anonymous278622,

We do apologize for the disappointing experience you've had with Sears.com. We'd at least like to follow up with you so we can improve our customer experiences. I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. My name is Robert and I am part of the Sears Social Media Escalations team. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Anonymous278622) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

View more comments (3)
Review
#278622 Review #278622 is a subjective opinion of poster.

Sears did it again!!

Well, I guess it's my own fault for giving Sears.com a second chance!! I received a gift card for $75 from Sears to give them a second chance. I was dumb enough to do it!! Ordered a lamp and some tools online, used the gift card, and received a confirmation that everything was in stock. Even received an email that the order had shipped. I got the tools about a week later and was waiting on the lamp. I figured it was shipping separately as that was only common sense. Well, today I received a Sears gift card for $73.30 with no explanation. I called them up and asked why and was told that my lamp had been cancelled on Nov. 24. Why couldn't they have sent an email?? Called them up and I swear I got PEGGY from the tv commercial. After numerous phone calls, I talked to someone who supposedly handled complaints and was told that it is a busy time of year and even though something shows they have it-they do not. She tried to order me another lamp that she said they had(showed 76 in stock) and I asked her to double check and guess what?--none. System not updated. So this time I am really not shopping at Sears anymore and I am going to give my gift card to someone I really HATE so there life can be mad a living *** by PEGGY and everyone else at Sears. You cannot depend on them to have anything that they advertise as being in stock. I have ordered for Christmas from Amazon, Overstock, Kohl's, and other online merchants and Sears is the only one with this problem!! STAY AWAY FROM SEARS IF YOU VALUE YOUR SANITY111 THEY DO NOT REALLY CARE ABOUT YOUR PATRONAGE AS THEY HAVE LENTY OF OTHER SHOPPERS TO PREY ON!!!!!!!
View full review
3 comments
Anonymous
#400189

I too had an " experience " with Sears. I bought a side by side fridge, and 14 months later it quit.

I was told my warranty had expired. I bit the bullet and asked them so send a technician out to fix my problem. He arrived and diagnosed the problem, and said it would take a week to get the part. He the told me I needed to pay him $ 80 for a service call.

I reluctantly paid. The next day I called customer service to complain about the $ 80 fee and I was pretty much told " too bad ". I told her to cancel my order with Sears and I found a private contractor to fix my fridge. He came out and his diagnosis was completely different from the Sears guy.

He came over the next day and fixed my fridge.

NO MORE SEARS EVER!!!!!!!

dieselmon1274
#386943

Having the same problem with a toolchest I ordered. They advertised it on sale, when in fact they had none in the US in stock.

The bait.

They change prices everyday, advertise things they don't have and when you attempt to speak with anyone in customer service, they either disconnect you or blow you off. I agree, they are terrible.

Anonymous
#386838

Totally agree with you. My thanksgiving order has been canceled.

I should order from bestbuy with the same price. Sears sucks and they fake story that we can't go through security. *** it! I use same credit card, same billing address and home address for so many orders before and after thanksgiving order, they only cancel thanksgiving one!

Sears sucks, *** sears! Stay away from them!!!!!!! I can't believe that I can't even prove myself is myself with sears, even bank involves. Sears is terrible a cheater.

Their finance department even fake the notes with bank, so they can fake everything.

It is not safe to place order and release credit card information to them! Be careful!

View more comments (2)
Review
#278575 Review #278575 is a subjective opinion of poster.
With Official Company Response

AHS and Sears there contractor sucks

ahs SCHEDULED APPT TO FIX MY DRYER, WAITED 5 DAYS, REPAIRMAN CAME, 1 HR LATER DRYER STOPPED, CALLED THEM BACK, ANOTHER 5 DAY WAIT, THEN WHEN i CALLED AROUND 2PM TO SEE WHY THEY WERE NOT HERE YET, THEY SAID WE DID NOT SCHEDULE U TODAY. BOY WAS I FURIOUS, I CX THE APPOINTMENT AND WENT OUT AND BOUGHT A NEW DRYER. THE SERVICE WAS AWFUL!!!!!!!!! we have had this service for 5 years and only used it a couple of times and to say we did not schedule you. i called AHS after talking to sears of which is who they sent out, and all AHS did was put me on consult call with sears on the other line. Of course they denied everything!!!! jIMMY hUNTER
View full review
1 comment
SearsCares
Sears Response
#386645

Dear Jimmy Hunter,

My name is Robert and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance. We are terribly sorry our repair team has let you down. Is there anything we can still help with? We'd at least like to follow up with you regarding your experience. Our department Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jimmy Hunter) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

Review
#278552 Review #278552 is a subjective opinion of poster.

Sears Lies

I have a sears washer that is just out of warranty, and unfortunately broke. Set-up an appointment with an 8-12 AM window for the repairman to show-up (took off a full day from work). No one ever came. Called customer service at 1:00 after 20 minutes on hold the rep came back to tell me that there were no repairmen available in my area that day. I explained to her that sears had set this appointment up, and asked why no one had called to let me know. She said that she wasn't sure , but could reschedule the appointment for me. I asked to speak to a manager, she said one was ot available, and that no discounts could be offered at this time as compensation for my "inconvienience" I declined to reschedule, and an hour after all of this transpired a customer service rep called to tell me that my appointment was cancelled for that day, and would I please call to reschedule my appointment. I will never use sears for repairs again.
View full review
Review
#278520 Review #278520 is a subjective opinion of poster.

Sears canceled my thanksgiving order by cheating

I have even worse experience. I placed an order in thanksgiving for a TV with a good price, I even paid delivery fee which is 69.99, then 2 days before the delivery, I was told the order was cancelled because they can't go through security check. Then I called my credit card company, nothing is wrong, the money has been transferred to sears several days ago. Then discover bank called sears with me standing by online for a 3 way conference call. Discover found sears' notes about cancellation is that " they checked with me and didn't go through the security, they checked with discover bank, still didn't go through security, so they cancelled the fraud order"! Discover claimed that they never got any call from sears, and they release the money immediately after I placed the order. I request sears to present the phone call record about the verification, they refused. They said sorry, but suggest me placing order again, but with the price of $400 more than my original order. It is even funny a thing is: sears only cancelled my thanksgiving order. The order which I placed after thanksgiving with normal price is still there. If they can't verify my information, suspect it is fake, why they keep the other orders? Sears cheat customer in an obvious way. And it is their security department fake the information about me and bank, so I suspect the safety about transaction with them. I will never shop in sears anymore, and I will tell all my friends avoid them because they are cheating.
View full review
4 comments
Anonymous
#386835

Today I got another email from sears, they said that they always got more orders than inventory, so they will cancel some orders. So security is a just so called excuse, although we are full credit score family, although the bank talked to them directly to prove that we are the real card holder!

They just screwed up!

*** sears. I never use this dirty word in my whole life, but *** SEARS!

They are really terrible, they insult us just want to cancel the order. They could figure out a better way to do it!

Again, *** SEARS!

Anonymous
#385624

Thank you, won'tbefooled.

Their customer service is really terrible, and they replied my email and phone with rediculous way, and eventually they only offer 5% off. But my thanksgiving order is 999.99+69.99 shipping + tax, and I placed order through discover card "discover shop partner", which I can get 160 as cash bonus (actually discover already gave to me since they paid sears and the transaction finished, afterwards, sears said that I am faking the credit card and cancelled the order". They really insult us since our credit score is almost full.

Now the price is 1399.99+69.99+ tax, they agree to give us 5% off, which means we still need to spend 350 more than our original order. Plus we cancelled our discover card, so we need to pay 160 more, which means we totally lost 510. We don't want to continue with sears anymore, they are not terrible, they are horrible. They fake information about bank and security, and we are scared since if they can fake this, they could do anything horrible to customer.

I

Anonymous
#385299

Oh and they sent me a 200$ gift card as 10% off my order. So, you need to let them know you won't accept it and they have to make good.

Anonymous
#385298

Listen, I had a similar experience with my Thanksgiving order being canceled. Call and ask for "online solutions".

I insisted they give me the price. But it didn't end there because they had to credit my Sears card which took an enormous amount of time. In the meantime it went out of stock online. I laid it on the line.

I said, you will make this right for me in some way. They ended up calling a local store who agreed to honor the price. Don't give up.

You are the customer. They need to make it right.

View more comments (3)
Review
#278450 Review #278450 is a subjective opinion of poster.
Loss
$1157