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DO NOT ORDER FROM SEARS!!!!

I placed an order with Sears on 12/18/11 for a refrigerator. They confirmed the order and claimed they had the refrigerator in stock. They charged me for the refrigerator and confirmed with several voicemails on the evening of 12/26/11 that the refrigerator was going to be delivered 12/27/11 between hrs 10:15 am and 12:15 pm. They called me on 12/27/11 at 10 am and said they didn't have the refrigerator. Unreal. They never contacted me to let me know they didn't have the refrigerator until 15 min. before the time it was supposed to be delivered. They SHOULD NOT BE IN BUSINESS. DO NOT ORDER FROM THEM!
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Review
#284209 Review #284209 is a subjective opinion of poster.

Sears review in Washington, District Of Columbia: Exercise bike and support are worthless

Ordered and picked up Schwinn 250 recumbent exercise bike on 12/12. Assembly not a problem but bike did not work when complete. I completely dissasembled bike while troubleshooting with manufacturer who indicated that Sears did all their own warranty work so had to work with Sears to resolve and get needed parts. Took one week to get service scheduled, then had to take day off work because they couldn't pinpoint appointment within a nine hour window - sure enough they came during the ninth hour. Tech said console was bad and ordered replacement. After another week waiting for the part, I called to find out status. Call center rep in India told me part was on back order and they had no idea how long it would take to get one. I asked if they would have ever let me know if I had not asked, they said probably not. I'm seriously considering taking the bike back, but am trying to get motivated to carry it down the stairs, load it up and haul it back. Beware this product and buying from Sears. Both have been a great disappointment and I regret giving them the chance to abuse me.
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Review
#284060 Review #284060 is a subjective opinion of poster.
Loss
$450
http://femomhist.blogspot.com/2011/12/decline-of-once-great-american-business.htmlback in the day, department stores were palaces of consumption. With shiny marble and electric lights, they became destinations for ladies who lunched in their tea rooms. In a strange...
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1 comment
David
Sears Response
#398168

To PC284012,

I'm very sorry that you have had so many issues surrounding the online order of your mattress. I would also like to apologize for the lack of help you have received and that we have failed to provide adequate customer service to you. We do appreciate your business and we'd like to help resolve this issue and bring end to your frustration. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number that your online order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the following code (PC284012) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#284012 Review #284012 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$251

Sears review in Los Angeles, California: Vacuum return restock fee

Don't ever buy from Sears. They charge a restock fee even if they sell you a defective product. I returned a Dyson Turbo $450 2 days after purchase becuase it essentially stopped working. My only way around the fee was to buy another of the exact same *** product. I've decided that Dyson's are totally overrated and went down the street to Target and bought a Shark. It's was half the price and has some much suction it made me realize how much the Dyson when it was working sucked in comparison. And Target , BTW, was selling the same Dyson for $50 cheaper. I will never ever shop at Sears again. I realized how behind the times they are in their products and customer service. I feel totally ripped off.
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1 comment
Anonymous
#399793

They probably didn't share your opinion that the vacuum was broken.

Review
#283912 Review #283912 is a subjective opinion of poster.
I ordered a Wii for Christmas through Sears online. I was given a confirmation letter stating that it would arrive on 12/23/11. Needless to say, the day came and went with no delivery. I called Sears and was informed that they were using a third party vendor and that...
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1 comment
Anonymous
#413682

No, you actually did not buy the product through Sears. You bought it through Sears marketplace.

Sears has other vendors on its website, and you have to look very carefully to see who the product is "sold by" under the description. If it does not say Sears or Kmart, then it is not through Sears. Therefore, Sears has no responsibility.

I do not agree with it, but that is the way the site is set up. It can be very confusing.

Review
#283860 Review #283860 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears poor service

Bought a Kenmore hot water heater 12/19/11,installed it 12/20/11 and the ignitor would not spark.Was going to unsweat piping & return but decided to call Sears service. They had a tech come out next day and he confirmed it was not sparking. So he ordered burner assy & ignitor and expected the parts to arrive Fri.12/23/11. Te tech also said that when they do arrive ,he would return Fri. and install the parts. Well Fri. 12/23/11 the parts came at 12:00 noon, and I called Sears service to have a Service tech to come and replace the parts, but the lady who answered told me the soonest she could schedule was Tues.12/27/11. I was furious, and told them this was unacceptable but all I got was 'that is the soonest we can do" my family and I were with hot water for over 4 days and i was pissed!So i called a local company and had them replace the parts,it cost me over $120,but at least we have hot water. I sent an email to Sear to see if they will pay but don't hold your breath. Jim
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3 comments
Anonymous
#397378

I have purchased several hundreds of dollars worth of appliances from Sears. I have only had two incidents where I even needed to call them: (1) The spin motor went out on the microwave about one month after it was installed.

The service man came out in two days and fixed it at no charge. (2) The guy that installed the refrigerator was not a Sears employee. He did a poor job of door alignment, etc.

so I called Sears and they sent their rep. out and he made all adjustments & I was happy.

Anonymous
#397377

I have purchased several hundreds of dollars worth of appliances from Sears. I have only had two incidents where I even needed to call them: (1) The spin motor went out on the microwave about one month after it was installed.

The service man came out in two days and fixed it at no charge. (2) The guy that installed the refrigerator was not a Sears employee. He did a poor job of door alignment, etc.

so I called Sears and they sent their rep. out and he made all adjustments & I was happy.

John N
#397334

Hindsight is great, but you should know better than to buy a water heater---or anything---from Sears. They are not the company they once were.

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Review
#283847 Review #283847 is a subjective opinion of poster.

SEARS-Just another corporation

Today, Christmas eve, I was awakened to a call from a SEARS collection agent demanding I pay $ 379+ because I was late 23 days. According to the statement, I am 179+ short. I explained that this was not normal for me and that I DID NOT have the money to pay her today. I explained I get paid on first of month and I scheduled a payment on that date. She said that was too late. I should give her a postdated check NOW. I explained I do not have the money to do so and that I would not give my check chard information over the phone anyway. Secondly, I am out of work and do not have extra money laying around to just give her. I explained I always pay on time and that this month I had entered a payment into my web account but evidently it had not recorded it. I have never been late before. She asked what was my excuse for non-payment: was it I did not have a job or computer error. I stated both. One"”the payment was not recorded on the computer and secondly, since I do not have a job I have enough to pay my bills but not extra to meet her demand. She asked if I was making this payment with my unemployment. I said no. I do not know why that is any of Sear's concern. I also explained I discovered the missed payment when I went in to enter a payment for January on December 21st. ( I never received a notice that I was late on a payment. I should have gotten something.) Of course, there was a $35.00 late fee applied to my account. I told her I scheduled a payment for 500 for January 1st. She said this was two weeks too late, she needed the payment NOW and recommended I borrow the money from someone I know to pay it. (It would be rude for me to call family on Christmas Eve to beg for money). I explained January 1st was 8 days away. Again she said that was too late. I went into my account and changed the payment date from January 1st to December 29th. I then tried to enter another payment for January 1st but was unable to do so. So it appears that I will be late again for January. I requested that in the future they need to contact me via e-mail to let me know my payment is late or through their Message Center. No message were received there. I resent being treated like a deadbeat and harassed -- ESPECIALLY ON CHRISTMAS EVE. Anyone who shows this kind of disrespect to their customers, I want no part of. I am disappointed with SEARS "˜s behavior-I grew up with SEARS and always thought of it more than just another corporation but I was wrong.
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Review
#283823 Review #283823 is a subjective opinion of poster.

Sears review in Newark, New Jersey: $140 for 15minutes stop

last Thanksgiving 2 days prior, the oven was locked (I unlocked myself with a wire hanger). We called Sears to send a repairman. On the phone conversation (somewhere in India), the guy was pushing for a $250 repair that will cover any repair up to $500 (of course one time offer trap). I selected to pay a $140 repair. The repairman came. He looked at the oven, opened and closed the oven door repeatedly for 5 mn. His assessment was that the motor is burnt and the price to replace it is $600 (waiting period a week to receive the part then reschedule a repair appointment) and maybe also the electronic display is also defective. At that point you know they have no clue. He was surprised that I mentioned that a big burnt motor I would have noticed the burnt smell. Of course I refused the repair. We called a local oven repair, they knew the exact problem by reading the error on the display. We paid $70 for initial visit and this price is subtracted to the total repair. Oven now is fixed thank to local oven repair for $145 total cost. Do Not Go To Sears repair unless you have warranty (free repair)
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Review
#283805 Review #283805 is a subjective opinion of poster.
Service
Sears Repair
Loss
$140

Sears fails spectacularly at Christmas

I ordered a waffle iron from Sears December 1st. You confirmed the order and a delivery date of December 15. You processed a payment through my Visa December 5th. No delivery was made and no updates were provided by Sears. After spending the day waiting, I called Sears at the end of the day December 15 and was advised that the order was now being shipped by UPS. The person on the phone had no idea when I would hear from UPS, when or even IF it would be delivered. In fact, she was completely useless. Repeated calls to Sears, each time being told that they couldn't provide a tracing number, so too bad for me. Maybe I would get this and maybe I wouldn't. They had absolutely zero information and offered zero help. And of course this major Christmas present didn't make it for Christmas. In fact it never materialized. Now I've got to try to get my money back... but they won't even consider that until they are 10 business days late with their delivery. Even though they admit they are in the wrong here.
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Review
#283798 Review #283798 is a subjective opinion of poster.

Do not order from Sears.com!

I went in to my local Sears on Black Friday to purchase a Kithen Aid pro 500 stand mixer, however they were sold out. I ws told by one of the associates that they could order it for me at the in store kiosk.( same price and free shipping) i typically do not do online purchases, but it was such a good buy and i have een waiting for 10 years to own a Kitchen Aid!!!! He completed tge order and told me that i would recieve it between 12/6 - 12/8. When it didn't come, i called sears.com customerservice and was told that it wasnt going to come until 12/22. Still not here, called back....... they said its processing it hasnt shippd yet and they cant cancel it!!!!!!!! I would rather go to bed bath and beyond. I could still get a good deal if i use a coupon and i knkw i will get god customer service!!!!! Now i have no mixer, $213.00 tied up because they wont cancel and refund it and they cant tell me when it will actually ship or when i will recieve it. Oh and when i asked to speak with a supervisor, they hung up on me.
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Review
#283753 Review #283753 is a subjective opinion of poster.
Loss
$213