Sears Reviews and Complaints
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Sears in Pensacola, Florida - Promised me matching price if I would not cancel
I ordered Christmas tree storage boxes from Sears. Almost immediately, I found them for a less expensive price on-line at Amazon.com. I went on-line to Sears Customer Support and was filling out the cancellation info when their 'Live Chat' person came on-line and asked why I was cancelling. I said I found the boxes for less. She asked me who the seller and price were. I typed all of this information in the chat window. She said Sears would match the price and, in addition, give me and additional percentage discount. She said to fill out their form for the matching price and I would receive these credits. I did so immediately and thanked the 'Live Chat' person for the help. I copied the entire chat window conversation and emailed it to myself so I would have it for future reference. Two months came and went and I never received the credit for the price match and the additional discount. I emailed Sears Customer service and copied into the email the copied live chat session where I was promised the matching price and the additional discount. Sears response to me was that they did not honor 'Third Party Sellers'. Thus, I would not received the matching price and additional discount credit. I wrote them back saying they should honor their agent's promise. They once again refused. I was stuck. I think this treatment was unethical and dishonest. I cancelled my Sears credit card, and will endeavor never to shop at Sears again.
To Whom It May Concern, I've detailed a timeline of the experience we have had with Sears and it's sub-contractors. Our issues are still un-resolved …………… 11/4/11 -- ordered oven online 11/11/11 – 1st scheduled delivery. Scheduled between 2:00-4:00. The installer...
Sears in Atlanta, Georgia - Repair and customer service
after having my oven repaired on 11/22/11by a Sears repairmen,i attempted to use my oven to prepare a Thanksgiving dinner for a gathering for about 30 people.With cake in oven the same problem surfaced.In panic mode i called repairs customer service which showed absolutely no empathy for me.said i would have to reschedule for Tues.i pleaded with them to see if they could get a tech to come out anyway.She informed me they were home doing what i was doing preparing for Thankgivng.fI wasnt because i wasntbecause i didnt have a working oven.Said she understood,i dont think so..I am a 30+ year card holder..but after today..I will cancel all future association with SEARS..i will get my oven repaired by another company.
Sears - online offers pre-Christmas delivery they know they can't meet
As of this writing if you go online to sears.ca and order anything large (like a TV) the online system will offer you availability of delivery times twice on the 22nd and 23rd and once on the 24th but once you buy it and check you'll see the REAL delivery date is after Christmas. I called and, apparently, their phone and online order systems are different (so you can't yell at the phone system one's about the online bugs even though the online system gives you their phone number to call for online support!). The phone system knows the current available delivery dates are all after Christmas. So online system is in error - and they admit that but they let it continue which, IMHO, is fraud or at least fraudulent as it is deliberate misrepresentation. Aside from inconvenience it may also cause a lot of broken hearts for people who are told their present hasn't arrived yet.
I waited 20 minutes to check out at jewerly counter when it was my turn a sales associate told me that I did not have a jewelry purchase so I could not pay for my item there and unfortunately I hade to go to the back of a very long line. I have worked retail and I was...
Sears in Newport Beach, California - Excercise Equipement Under Warranty Never Going tp get Repaired
I purchased an elliptical from Sears at the beginning of the year with one year warranty. On September 10th 2011 the left arm pedal broke. Sears sent a service representative to my house on September 11th to make sure all was covered under warranty, which it was. The week of October 17th parts were received and a service representative was sent to my house to fix the elliptical. They broke the repair pieces and had to order it again. The repair pieces came in the week of November 14th. The same repair person came to my house and this time had to leave because they said they needed to go to the workshop for a special tool to put a bearing into the left pedal arm. They should have thought of that before they came. He schedule another repair person to come on Saturday the 19th to finish the job. On November 19th the new service repair person said that they could not locate the pieces because the original service person did not advise him of its location. On Monday I contacted sears and they schedule another repair person to come on November 24th between 8am-noon. I got a call on Wednesday the 23rd at night to confirm that appointment. But, on the 24th they did not show up. So I spoke Jay from Toronto in the service department who said would look into the problem. He said he would call me back today, the 25th in the morning. I did not hear back from him. So I called the service department again and now spoke to Merv from Bellville. He said Jay would contact me back within the hour. I had not heard back from Jay so I called the service department again. This time I spoke to John from Bellville. John called up the dispatcher who told him that more pieces had to be ordered because the wrong pieces were ordered. Johh told me that nothing else could be done except wait. 1. The reasonable amount of time to repair my product of 6-8 weeks has long passed. 2. I have waited at home 5 times already (losing pay). 3. I waited at home for no reason twice because twice service did not show up. I am quite dissatisfied with Sears service. I would really like it if someone from sears can take responsibility to rectify this situation, otherwise I will not be able to choose Sears again in the future.
Sears in Washington, District Of Columbia - Go somewhere else if you need it
I called Sears to purchase an outdoor shed. I needed it within the time frame that they advertise in their flyers. The advertisement says if I order it, they can get it for me when I need it. Instead, they said to me that I would not be able to get it until the next month. I mentioned that I also checked with Home Depot and they said that they could get it to me within my time frame, but I wanted to check about Sears too. When I said that to the Sears representative, he said "Well, then I suggest getting it from Home Depot."
Sears service misscheduling
Sears service schedulers did not speak English well enough to let me know that my service tech would not be coming. 3 calls to them netted two different INCORRECT answers and a hang up. The first operator said that the tech would be here; I repeated that information and she agreed. The second operator said that I HAD NOT RECEIVED PARTS (I wasn't supposed to receive any parts) and I had to reschedule. I called for a THIRD OPINION and got a hang up. I finally went on line to straighten this out. I took an entire afternoon off from work to wait for a Sears repairman and even confirmed this verbally the morning of the repair. Their operators do not speak English well enough to schedule or cancel appointments properly. Because sears outsources its service schedulers to another country, I will never: a. buy another Sears appliance and b. never call Sears service again. Sears is supposed to be American. Stop outsourcing. PS I just ordered a $768 Dishwasher from Home Depot because of this experience.
Sears' Poor Customer Service
I bought my Samsung HD TV at Sears. I did purchase the 3 year extended warranty. Good thing, too. After only 1 year, the TV started having problems. The TV is now only 3 years old and so far, the main pc board has been replaced twice, another board was replaced, and they installed 2 defective 40" LCD panels. Now Sears is going to give me a new TV because a new LCD panel is no longer available for my TV (only after 3 years?????). So, now I have to wait 5 to 7 business days for STAC to call me and get my information, then they will email the Sears Electronics manager and then they will tell me when I can go and select another TV. WHY DOES A CUSTOMER HAVE TO WAIT 5 TO 7 DAYS FOR A TELEPHONE CALL??? The last time an A&E Factory Service tech (Sears repair) was at my home, he had to call STAC. Now, my question is this: WHY COULDN'T THE SEARS REPAIRMANI LET ME TALK TO STAC RIGHT THEN AND THERE? Sears DOES NOT give a *** about their customers. I think that is where we got the word "seersucker" - - searsucker LOL.
Sears in Frisco, Texas - Had me place order 3 times & Never got it right
Well, this is (and hopefully will be the last) WORST experience I have ever had. I tried four times to order a $500.00 plasma TV and with no success I finally called customer service- My mistake. He young man didn't speak english and asked me to repeat ALL my personal information 4 times in order to complete the transaction. The entire time calling me the wrong last name- even after I corrected him. He assured me my order confirmation email would be in my mailbox within 2 hours. I waited, waited and fell asleep. The next morning I call back to find out what happened only to be told my order had never been placed and would I like to give him my credit card info. all over again. I responded absolutely not! I immediately went to my bank (Chase) and had them check my account. The $550.00 (taxes) had went through the night before. So I call customer service while at the bank and ask for a manager. After holding for 25 minutes, a manager tells me the TV is available for pickuo at the store location...Can this get any worse??? So I put a hold on my credit card- just to be safe. I will never buy anything from Sears again and hope everyone else see's these reviews as a HUGE WARNING- DO NOT DO IT!!!
Sears Credit Card
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