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Sears - online offers pre-Christmas delivery they know they can't meet

As of this writing if you go online to sears.ca and order anything large (like a TV) the online system will offer you availability of delivery times twice on the 22nd and 23rd and once on the 24th but once you buy it and check you'll see the REAL delivery date is after Christmas. I called and, apparently, their phone and online order systems are different (so you can't yell at the phone system one's about the online bugs even though the online system gives you their phone number to call for online support!). The phone system knows the current available delivery dates are all after Christmas. So online system is in error - and they admit that but they let it continue which, IMHO, is fraud or at least fraudulent as it is deliberate misrepresentation. Aside from inconvenience it may also cause a lot of broken hearts for people who are told their present hasn't arrived yet.
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#277238 Review #277238 is a subjective opinion of poster.
I waited 20 minutes to check out at jewerly counter when it was my turn a sales associate told me that I did not have a jewelry purchase so I could not pay for my item there and unfortunately I hade to go to the back of a very long line. I have worked retail and I was...
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3 comments
Anonymous
#396224

There is a huge sign that you can't miss at a store near me that says jewelry purchases only at that counter. Thats how it is, its not the express lane so get in line with everyone else,

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#277234 Review #277234 is a subjective opinion of poster.

Sears in Newport Beach, California - Excercise Equipement Under Warranty Never Going tp get Repaired

I purchased an elliptical from Sears at the beginning of the year with one year warranty. On September 10th 2011 the left arm pedal broke. Sears sent a service representative to my house on September 11th to make sure all was covered under warranty, which it was. The week of October 17th parts were received and a service representative was sent to my house to fix the elliptical. They broke the repair pieces and had to order it again. The repair pieces came in the week of November 14th. The same repair person came to my house and this time had to leave because they said they needed to go to the workshop for a special tool to put a bearing into the left pedal arm. They should have thought of that before they came. He schedule another repair person to come on Saturday the 19th to finish the job. On November 19th the new service repair person said that they could not locate the pieces because the original service person did not advise him of its location. On Monday I contacted sears and they schedule another repair person to come on November 24th between 8am-noon. I got a call on Wednesday the 23rd at night to confirm that appointment. But, on the 24th they did not show up. So I spoke Jay from Toronto in the service department who said would look into the problem. He said he would call me back today, the 25th in the morning. I did not hear back from him. So I called the service department again and now spoke to Merv from Bellville. He said Jay would contact me back within the hour. I had not heard back from Jay so I called the service department again. This time I spoke to John from Bellville. John called up the dispatcher who told him that more pieces had to be ordered because the wrong pieces were ordered. Johh told me that nothing else could be done except wait. 1. The reasonable amount of time to repair my product of 6-8 weeks has long passed. 2. I have waited at home 5 times already (losing pay). 3. I waited at home for no reason twice because twice service did not show up. I am quite dissatisfied with Sears service. I would really like it if someone from sears can take responsibility to rectify this situation, otherwise I will not be able to choose Sears again in the future.
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#277225 Review #277225 is a subjective opinion of poster.
Loss
$1500

Sears in Washington, District Of Columbia - Go somewhere else if you need it

I called Sears to purchase an outdoor shed. I needed it within the time frame that they advertise in their flyers. The advertisement says if I order it, they can get it for me when I need it. Instead, they said to me that I would not be able to get it until the next month. I mentioned that I also checked with Home Depot and they said that they could get it to me within my time frame, but I wanted to check about Sears too. When I said that to the Sears representative, he said "Well, then I suggest getting it from Home Depot."
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1 comment
Anonymous
#380481

You're complaining because Sears admitted they couldn't fulfill your needs and referred you to someone who could? Wow

Review
#277006 Review #277006 is a subjective opinion of poster.

Sears service misscheduling

Sears service schedulers did not speak English well enough to let me know that my service tech would not be coming. 3 calls to them netted two different INCORRECT answers and a hang up. The first operator said that the tech would be here; I repeated that information and she agreed. The second operator said that I HAD NOT RECEIVED PARTS (I wasn't supposed to receive any parts) and I had to reschedule. I called for a THIRD OPINION and got a hang up. I finally went on line to straighten this out. I took an entire afternoon off from work to wait for a Sears repairman and even confirmed this verbally the morning of the repair. Their operators do not speak English well enough to schedule or cancel appointments properly. Because sears outsources its service schedulers to another country, I will never: a. buy another Sears appliance and b. never call Sears service again. Sears is supposed to be American. Stop outsourcing. PS I just ordered a $768 Dishwasher from Home Depot because of this experience.
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#276877 Review #276877 is a subjective opinion of poster.

Sears' Poor Customer Service

I bought my Samsung HD TV at Sears. I did purchase the 3 year extended warranty. Good thing, too. After only 1 year, the TV started having problems. The TV is now only 3 years old and so far, the main pc board has been replaced twice, another board was replaced, and they installed 2 defective 40" LCD panels. Now Sears is going to give me a new TV because a new LCD panel is no longer available for my TV (only after 3 years?????). So, now I have to wait 5 to 7 business days for STAC to call me and get my information, then they will email the Sears Electronics manager and then they will tell me when I can go and select another TV. WHY DOES A CUSTOMER HAVE TO WAIT 5 TO 7 DAYS FOR A TELEPHONE CALL??? The last time an A&E Factory Service tech (Sears repair) was at my home, he had to call STAC. Now, my question is this: WHY COULDN'T THE SEARS REPAIRMANI LET ME TALK TO STAC RIGHT THEN AND THERE? Sears DOES NOT give a *** about their customers. I think that is where we got the word "seersucker" - - searsucker LOL.
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1 comment
Anonymous
#400067

So you bought a TV that SAMSUNG made... it went out after 1 year and the extended warranty DID PAY OFF! (several boards, LCD panels at no additional cost) and you needed to apply a bit of PATIENCE (because thats not a good trait to possess?) and your complaining.

Sears came to the rescue... but took a bit long. It's not like you went without hot water or electricity.... things take time.

EVERY RETAILER ON THE PLANET has complaints... Sears happened to make a STRONG effort in fixing your problem (despite SAMSUNG making the TV)... you should thank them.

Be Objective Plase

Review
#276865 Review #276865 is a subjective opinion of poster.

Sears in Frisco, Texas - Had me place order 3 times & Never got it right

Well, this is (and hopefully will be the last) WORST experience I have ever had. I tried four times to order a $500.00 plasma TV and with no success I finally called customer service- My mistake. He young man didn't speak english and asked me to repeat ALL my personal information 4 times in order to complete the transaction. The entire time calling me the wrong last name- even after I corrected him. He assured me my order confirmation email would be in my mailbox within 2 hours. I waited, waited and fell asleep. The next morning I call back to find out what happened only to be told my order had never been placed and would I like to give him my credit card info. all over again. I responded absolutely not! I immediately went to my bank (Chase) and had them check my account. The $550.00 (taxes) had went through the night before. So I call customer service while at the bank and ask for a manager. After holding for 25 minutes, a manager tells me the TV is available for pickuo at the store location...Can this get any worse??? So I put a hold on my credit card- just to be safe. I will never buy anything from Sears again and hope everyone else see's these reviews as a HUGE WARNING- DO NOT DO IT!!!
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2 comments
cgardner123
#379446

I completely understand people need jobs, but why put them on the phone knowing they don't have enough english language skills to hold a conversation?!?! I was polite and patient the entire conversation, only for him to never save my info.

Horrible and sad for Sears...Shame, shame on them! :cry

cohena2
#379433

This is what happens when companies outsource to third world countries with people who speak no English and know nothing about the products they sell or support.

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#276857 Review #276857 is a subjective opinion of poster.
Product
Sears Credit Card

35 year Sears customer

I will never shop at Sears again. I have been a customer for 35+ years and this last mess up with not showing up on a scheduled delivery, a 3 month back order - when I paid in full for the furniture they had the items in stock but after taking my money the items seemed to have disappeared - unacceptable. They have wasted enough of my money and time for the last time. How many times does somebody have to stay home from work (and lose pay) to get a furniture set delivered in full. Then when you say they can take the half of the order that they delivered back and refund all of your money they want to charge you a 20% restocking fee. What a joke.
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#276672 Review #276672 is a subjective opinion of poster.

Sears in Coquille, Oregon - Overcharged considerably

I recently ordered a new laptop that I saw online, a Dell Inspiron im5030-14113D. The price was $599.00 which was a little more than what I thought it might be worth but after chatting with a couple of people, went ahead with the purchase. Imagine when the package arrived, the price on the box was $399.00. I fired off two emails to Sears Customer Relations and they obviously don't care because I haven't heard a word. My next step is to file suit in small claims court for the overcharges plus fees. Do NOT do any business with Sears.com or Computronics.
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1 comment
Anonymous
#379366

You paid the asking price, knowing exactly what you were getting. And now you want to complain about some writing that was on the box. Just throw the box out!

Review
#276671 Review #276671 is a subjective opinion of poster.

Sears.com

The Sears store did not have my size in stock for a pair of shoes on sale. The sales clerk said she could order the shoes online for me at Sears.com - no shipping charge. She did so from a terminal withing the store. When the shoes did not arrive I contacted Sears and waited 10 days for them to track the purchase. The tracking number showed the shoes had been delivered, but of course I had not received them. There was no proof of receipt. I asked for a refund or a credit. The representative said she could not do that. The best she could do was reimburse the shipping ($5) and give me an additional $5 off another purchase. That didn't seem reasonable to me, as I was out $50 for the shoes. That I was a regular Sears customer with a Sears credit card did not make any difference. P.S. - I also questioned the refund of the $5 for shipping. The clerk had told me that if I ordered online from within the store using her login that I would not have to pay shipping.
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#276488 Review #276488 is a subjective opinion of poster.