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Sears review in Brecksville, Ohio: Online Delivery and Customer Service

I purchased an electronic ePad online using Sears.com who used a third party vendor Electronicdealz.com with an expectation of delivery 6 days after purchase. Shipping cost were added because of this third party vendor. My product was not delivered and it is 13 days since the order was placed and payment taken. I have contacted Sears customer service to cancel my order and get my money back. I have also contacted the third party vendor Electronicdealz.com to gain resolution. Electronic Deals is not recieving calls and sending automated responses via email. Sears was contacted 10+ times regarding this situation and continues to give me the same procedual answers and I was even told that it was not there responsibility to give me my money back. It is 2 days before Christmas and I have not received my money back nor do I have the product I ordered. No one is taking responsibility I have been ripped off and was told by Sears that cancelling an order is not possible according to the terms and conditions. Beware of working with Sears and third party vendors there is a great bureaucracy and an inability to gain resolution. Merry Christmas, don't be fooled as I have. It appears to be all about the money and not the satisfaction of a customer even when the customer has done everything they have asked for resolution.
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7 comments
Anonymous
#412182

Same issue just with a different 3rd party vendor. CTronics.....

Still back and forth with Sears on this issue and it has been a month now. Not a happy customer and will never order from Sears again...

Anonymous
#403875

Very similar issue, just a different third party vendor (Discount Posters, aka Posterazzi). All told, it's been two months, I've sent at least five emails and called at least five times.

Every time it's the same run-around, first that they are looking into it and I will hear back from someone soon (I don't), and then they are processing the refund and it should be there in X amount of time (it's not). The third party vendor's phone number leads to dead ends or disconnection, depending on which menu button you push, so that's obviously a sham. The other vendor also doesn't respond to emails, so at least Sears acknowledges that I'm complaining--they just can't seem to get their act together to adequately respond. I'm giving Sears one last chance, then I'm going to my bank to see if they can pull back the funds transferred to Sears.

If that doesn't work, I'm putting in a complaint to the state Attorney General. I did that once before and I saw results almost immediately.

No company likes to be contacted by an AG. (The last one was over a bigger, more expensive issue, though, so that's why I'm waiting and trying other avenues before I bother them with an under $100 problem).

Anonymous
#403323

@ lisa, i had to get ugly with sears online cs.

it took about two weeks to get my refund after getting the runaround and them having to wait on a reply from electronic dealz. I called everyday until they finally credited my account.

good luck.

Anonymous
#402197

Wow i had exactly the same issue. My email said it shipped on 12-14 i have yet to receive it and after countless calls and emails and it is january 3rd. Does anyone have any suggestions?

Anonymous
#399600

i have had the same issue happen, no refund because the item was shipped, and i was given a phony tracking number! sears should be held responsible for this i am going to let my lawyer handle it!

Anonymous
#396891

Fyi I also sent emails to the SVP of Sears.com on Friday and a couple of his directr reports. No response from my emails.

Also electronicdealz.com is still on sears,.com.

You would think after the multiple complaints that are posted on this, vendor that they would remove it. I will advise if I ever hear back from the SVP of Sears.com.

Ps: I would of been okay if these roads were for me but they were for my kids,

Anonymous
#396888

Hello

I have the exact same issue with sears.com/electronicdealz.com. The representative at sears told me in a nice way the best thing to do was call my credit card company. Doing that today as I had go across town to find a kindle fire to just have something user the tree.

Very dissappointed in sears.com and the lack of responsibility

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Review
#283593 Review #283593 is a subjective opinion of poster.
Service
Sears Delivery Service

Sears review in Tampa, Florida: Delivery

Purchased a gas grill. Scheduled for delivery Friday the 23rd of December. Turns out no one is coming to deliver today. Would not know this if I had not called delivery # and found out that the grill was never picked up from the store. No one called to let me know that delivery was not being made. Called the store in Brandon FL. Told I could talk to the manager but he will have to call me today sometime. Cancelled order. I was given no other option from anyone. If an item can't be delivered Sears throws you out of the cue and leaves it up to you to figure it out. Oh....you have to pay $69 for the delivery. Will never do business with Sears again.
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Review
#283589 Review #283589 is a subjective opinion of poster.
Service
Sears Manager

Couldn't believe Sears

On December 21, 2011 I went to the Sears store # 2389 to speak to the store manager, John Watson, in regards to an overcharge on a purchase. John was GREAT, took care of my issue without a long explanation. Then came the problem! I was still in the store (half an hour later) looking at treadmills when John was leaving the store. He made a comment about still being there and I replied yes, I was looking at treadmills. He smiled and promptly sent a stocker over to me. She asked if she could assist me and I replied I needed information in regards to the treadmill I was standing in front. She informed me that she would get a "salesperson". A moment alter an elderly lady from the cash wrap came over, I asked her what the differences were between the C900 and C900 pro Nautilus treadmills were, pointing at the C900 across the isle. She told me that that one, the C900 was "Sole" brand. I explained to her that it was Nautilus and she began to argue with me. At that point, I asked her if she was "salesman" and she replied no. I told to her to "forget it, I would research it myself." At which point she left, with me trailing her back towards her cash wrap. She stopped by a woman, I am presuming was a supervisor and told her to "not wait on the guy in the black jacket, he was an ***." Is shock I went up to the supervisor and told her "I was the *** and I would leave now without my $1000.00 purchase." I ordered the treadmill today from Nautilus!!! I could not believe the customer service from this woman and Sears used to be the standard that customer service was strived to be; not any more. Good bye Sears!! I will not be back.
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3 comments
Anonymous
#476247

Sears does not carry Nautilus fitness equipment. Both the C900 and C900 Pro are Nordictrack models, so I would be interested in knowing how you ordered one from Nautilus. That being said, the person who helped you (or failed to do so actually) was rude and I am certain that the store manager who was so helpful in the beginning would want to know about it.

Anonymous
#475755

That's the way Sears has gone..Low pay for employees who are not Professional. I retired from Sears in 1999 because they(Sears) quit caring about emloyees and customers. I gave them 28 yrs of service and I do Not shop there..The almighty dollar is what's important now !!

Anonymous
#395948

Lampert,this is the kind of *** that happens at your Sears/Kmart stores across the country, get rid of the *** that work for you and get the stores back to the class it once was.TAKE THE TRASH OUT.iF YOU NEED HELP CALL BACK OF SOME OF THE RETIRED ASSOCIATES WHO PRIDED THEMSELFS ON GREAT CUSTOMER SERVICE.WE WOULD BE GLADE TO HELP.

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Review
#283394 Review #283394 is a subjective opinion of poster.

Sears review in Silverdale, Washington: Appliance support and customer service awful

In the past two weeks I have purchased two dishwashers from sears at the tune of $1100 each time and they won't do an exchange yet required me to pay again for the new one and wait for a refund on the first one. The first one actually worked for almost a week before the main control panel went bad on it and the second one of a different brand won't drain from the first cycle. The service reps keep telling me they appreciate my business as they also inform me that they are sorry but for $2200 I'm still stuck spending the entire christmas season with no dishwasher for my large family. Their service department can't come take a look at it for a week which is bad enough but then they will have to order the new pump it needs and wait for that to come in and then reschedule service because they can't order it ahead of time. The entire month of december with no dishwashing capabilities is bad enough but then to have sears take my money twice for the purchase of a new machine and then still no working dishwasher. When I asked to speak to a supervisor at the service center I got the normal response when dealing with sears and they put me on hold again for half an hour then hang up on me. That has also happened many times. Overall the only reasonably good experience has been that they were friendly enough while swiping my card to take my money but every moment after that has been horrible.
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Review
#283367 Review #283367 is a subjective opinion of poster.

Sears Delivery Service Failure

Considering ordering from Sears for CHRISTMAS TIME ? Here's my story : On December 7, I ordered by phone a TV (which was intended to be a X-mas gift to my father ). I insisted to know if this item would arrive at my home on time for X-mas. The rep at the phone told me I was going to receive it FOR SURE on December 17, and that I souldn't worry. And guess what ? the item didn't arrive on the 17. I called back on the 18, to be told that because of X-mas, they had to many demands and because of that there was some delay... The rep was absolutely positive : I souldn't worry : my item would arrive FOR SURE by the next day (December 19). It didn't... I phoned them again to know exactly what was going on, where my item was. Amazingly, they told that my item has NOT been sent yet and... was not in stock either ! They were short of it and, apparently, not even produced anymore ! They couldn't tell me at all if I would receive one and, if it was the case, when it would occur. You want the best part : They could not give me my money back because, in order to do so, I must refuse the item when it will be delivered at my front door ! It took me two complete afternoons on the phone to sort the situation out (with careless teenage reps) and to get my money back !!!
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Review
#283302 Review #283302 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$800

Sears Rip off

I ordered the Bosch Tassimo T65 brewer at the Sears Store for $139.99 on the 10th of December as the product was out of stock and picked it on the 16th. Walmart is selling the same for $118 and Canadian Tire for $99.99. I took the flyer to the Sears store and requested a price match. The customer service staff at the counter refused. The supervisor, a lady by name of Lisa was dismissive and rude and when I asked for five minutes of her time said "you have one minute". Sears is really ripping of customers; not to mention disrespectful of them.
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4 comments
Anonymous
#396070

Sears says they use Monroe brand shocks and struts. If Sears doesn't have them in stock they call Autozone.

Autozone doesn't sell Monroe brand. Who is ripping off who?

Mathew
#395673

Hi,

Sears corporate office called a short while ago and apologized and refunded the money to my card.

Thank you Sears.

Anonymous
#395638

Hi,

The new price came after I purchased.

Anonymous
#395637

Wait a minute. YOU bought something then LATER found out it was cheaper somewhere else, so YOU blame the store for selling it to you at the price they sold it to you because your not smart enough to price compare BEFORE you shop? Go away, your boring me with your attitude.

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Review
#283269 Review #283269 is a subjective opinion of poster.
Loss
$139

SEARS will rip you off!

Over 2 weeks ago I bought a Christmas present for my husband online with Sears, this Christmas is important since he will be deployed next year. I tried to buy the item 1st through Kmart, part of Sears, my order went through but was out of stock, I was still charged and its still pending. I ordered it with Sears, I still have not received it! I now have paid twice for an item they have not sent and will not refund my money on. I can not afford another. Avoid SEARS! I have contacted them numerous times with no response or the run around. Even on facebook :( Very sad if you have used them for a special event!
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Review
#283170 Review #283170 is a subjective opinion of poster.
Loss
$89

Sears review in Toronto, Ontario: Refrigerator repair with dishonest and careless repairman

Sears Canada sent someone to repair our KitchenAid fridge/freezer. we got a quote at the first visit but 2 weeks later, the repairman called us before he arrived to say that it was going to cost $1200-1500 (quote was $800 parts & labour). We called Sears to confirm the original quote then made the repairman sit thru the call again so that it was indisputable. He then scratched our cork floor & bent the freezer drawer rail during his repair so we're left with a big scar on the floor and derailed freezer drawer every time we open it!
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Review
#283165 Review #283165 is a subjective opinion of poster.
Service
Sears Repair
Loss
$900

Never again from Sears.com!

I ordered a TV from Sears.com over one of their weekend sales. My order confirmation said the TV would arrive on 12/12. A few days later I receive an email from Sears.com stating that my order has shipped and provided me with a tracking number. In order to see when the TV would arrive so I could make arrangement to be home, I realized the tracking number was incorrect. I waited a few days to make sure the details of my shipment would not appear. I called the carrier (freight shipping) and the lady confirmed that they WERE NOT shipping this item. I called Sears.com and the lady on the phone assured me that the freight company was shipping this item. Another week and I am still searching for any tracking information. I chat online with a customer service rep who finally admits that they shipped the item, but they are unsure who they are shipping it with. They cannot provide any of the details as they are unsure. The guy puts in an order for me to receive the information within 3 to 5 days. Still hadn't heard anything so I contacted another customer service rep who basically lied and kept telling me that shipping information was not available until the estimated arrival date passed. Complete BS. The lies and form letters with mismatched fonts keeps coming in as responses. I will NEVER order from Sears.com or Sears again. I keep getting the same form letters back as a response and they have no respect for my time that I have had to spend to see where my item was and when it would arrive.
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Review
#283110 Review #283110 is a subjective opinion of poster.
Service
Sears Shipping Service

SEARS: Worst ever

My husband called our local sears store to find a digital photo frame for my mom on christmas. They immediately transfered him to a call center in Alabama (mind you we live in Michigan). We were guaranteed that the frame was in stock at the warehouse and could be shipped to our store. So we went ahead and ordered it. That was on the 16th of this month and we were promised that it would arrive between the 22nd-26th. On the 17th they took the money from my account. I went online to check the status of our order, and it said that as of December 18th, it was cancelled. No call, no e-mail, no word what so ever on this cancellation. But they still took our money. I called the sears customer service line and I asked why my order was cancelled and they said it was because they didn't have anymore in stock. The woman I spoke to was very rude and when I asked about getting my money back, she said that it would take about 3-5 business days to process the refund. Now I have to spend what little money I have left to find my mom something else, 4 days before christmas. I'm beyond pissed. I'm literally on the *** of tears because I have no idea what I'm going to do for her gift now. So please take my advice and don't EVER shop at sears. I would hate to hear about someone else getting robbed like we did.
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1 comment
David
Sears Response
#395229

Dear JaBlack13,

I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We do apologize for the disappointing experience you've had with one of our stores. We would like to talk to you about this situation and see what we can do to make it right. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Jablack13) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Robert B.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#283029 Review #283029 is a subjective opinion of poster.