Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Sears appliance warranty doesn't cover installation issues when not installed by a sears technician. The technicians say to just call and set up the free installation through the warranty/protection service. However when I attempt to do that, they won't do it....
View full review
1 comment
giovannam
#395781

I've been told I need to let people know whether or not I've gotten anywhere with my complaint with Sears.

I have not. I postulate that it is because they really don't care.

I've had them out twice in the last week for my washer, and now I still need them back - because the technicians did not do a good job. My washer now makes an awful sound when doing a regular size load.

It's frightful how bad Sears is. DO NOT BUY ANYTHING FROM THEM.

Review
#276413 Review #276413 is a subjective opinion of poster.
Service
Sears Installation

Sears Home Improvement/Heater Installation Gone Somewhere But Here

Customer service complaints at local level leaves a lot to be desired. Call coporate number to get issues resolved. Sears WAS a name I trusted. Initially Sears was to have installed a gas heater in my basement. They came out 10/17/2011 but the unit would not fit. I was told someone one would call me back regarding installing an electrical heater. After a week I called the project manager who said he would call back. (never did). Spoke with the DM, after informing him on 11/15/2011, I wanted to cancel, I was informed it would be a problem. I had left 2 voicemails with no response. The problem as defined by him was: they paid a lot of money to have this shipped. But yet and still I had been waiting for a unit which was in the warehouse, waiting for parts to be shipped, and so on. This DM stated he checked a log which showed calls had been made to me. I informed him a phone log is not indicative of phone content/conversation. I will cancel. Sears has seared me. I never received a copy of the contract. The pm showed me a picture of the unit in a binder. Never again.
View full review
1 comment
Anonymous
#378412

I hear you man. Their Protection warantee service dept.

seriously ruined our entire weekend with their appointment deal; Supposed to be here between 8 to 12 never happened.

Next day same thing. I just walk by the store and tell everyone I know about our experience.

Review
#276390 Review #276390 is a subjective opinion of poster.
Service
Sears Installation
Loss
$1380

Sears damage your house

Sears came to clean the air conditioning ducts and clean my dryer vent. They damaged the walls and baseboards of my house with their hoses and scraped my new washing machine. They told me that they never damaged the washing machine but I saw the person do it at the time and he admitted to it. They told me that I should rewallpaper my wall to fix the problem and were so unhelpful. I will not be using Sears Home Services again as a result. Be wary of the customer service staff as they awful to you for helpfulness, confidence.
View full review
Review
#276375 Review #276375 is a subjective opinion of poster.

Sears in Atlanta, Georgia - Received confirmation letter but not product

on 11/1/2011, I tried to place an order online for a stroller to be delivered to my son and daughter-in-law. The order would go only to the credit card information and then would say unable to process this order at this time. The next morning on 11/2/11 I went into the local Target store and was told they do not place orders to be delivered in another state but I could buy the stroller there and ship it. I call the online service and spoke with a women named Katlin, who took all my information, but could not understand the billing address (MINE) was different from the shipping address and transfered me to her supervisor, Monette. Monette was very rude and snippy and kept putting me on hold and after 28 minutes she gave me a tracking number of #13124842513. I received a confirmation email with a delivery date. After it did not arrived and the tracking # did not work I called back and was told the order was never placed and I would have to give them all the information again. I walked into SEARS, went to their online computer and brought the same stroller, for less, and my son picked it up at their store that afternoon. Needless to say I will never use you online gift registery ever again
View full review
Review
#276259 Review #276259 is a subjective opinion of poster.

Sears in Stoneham, Massachusetts - Utter delivery Failure!

I am a regular customer of Sears and I have shopped for various items over the years. Yet my last shopping experience with Sears left a very bitter taste in my mouth that makes me question going back to Sears ever again. On November 10th, 2011 I have bought a Bosch dishwasher over the Sears website. Since I was a trusting customer, I saw a good deal and acted on it. Sears charges a delivery fee (I paid 70$ plus 10$ extra for weekend delivery) even though none of the other major appliance stores like Best Buy, Home Depot or Loews does not. Still, I thought it was worth it since Sears gives (or I thought that it did!) a seamless customer experience. My mistake! Over the web, I have scheduled a delivery for November 18th and everything looked good. On Nov 17th, I have received a call from Sears delivery telling me that my delivery will come on next morning (Nov 18th) between 8.30 and 10 am. So I took my old dishwasher out of the counter so that it will be easier for Sears delivery guys next morning. (So naive of me!) The time passed on Saturday morning and I waited until noon. No one came so I called delivery services. the answer I got was 'Oh sorry, we were just about to call you, too!" Really? They told me that the dishwasher that I ordered was not available due to a vendor issue so they will call me back and reschedule. They called back on Sunday and told me It could be delivered at earliest on December 3th. I have ordered this machine on November 10th for a delivery on Nov 18th. Sears (this giant of a store) had more than a week to get the machine or at least tell me that they could not get it. But no, they called me on Nov 17th to tell me even that they will deliver my machine (that they did not even have) next morning. So now I have an old dishwasher sitting in the middle of my kitchen, 2 more weeks to wait, an a Thanksgiving which I will have wash my dishes by hands and bunch of guests that will listen how Sears deceives its customers by selling things that they do not even have or worse promise to deliver them! I do not think I will ever buy a rag from Sears again since now I know how they do not care about their customers. I will keep posting this review about the delivery blunder all around, Yelp, your website, local outlets, you name it I will post it. So people know what to expect from Sears!
View full review
Review
#276215 Review #276215 is a subjective opinion of poster.
Loss
$500

Sears in Scranton, Pennsylvania - Make me wait all day and don`t have parts

sears appliance repair - they tell you they`ll be here between 8:00am and 5:pm so you wait all day and they don`t have the part so you missed work for nothing, and they make another app. for the next week, then they forget to assign it to a tech. 3 of my appliances needed new parts its been 4 weeks and 3 techs later and i still am waiting for my icemaker to be fixed he was here today but once again didn`t have the part!!!! sear used to be a great place to buy appliances because of there service! sears ain`t what it used to be!!!!!
View full review
Review
#276057 Review #276057 is a subjective opinion of poster.
Service
Sears Repair

Sears in Cincinnati, Ohio - *** service, telephone ***, elderly beware!

I purchased a dryer for my elderly parents and arranged for it to be delivered and installed. The installer did a poor job, resulting in the dryer vent collapsing into pieces after one use of the dryer. Who is going to fix that--my 90 year old father or my bedridden 88 year old mother? Well, not Sears for sure. After 30 minutes on hold and being shuffled from department to department, I gave up and went to the Net. If you buy from Sears, DO NOT accept their installation services. Find a trusted handyman or friend to do it. Sears installation services is WORTHLESS!! And customer service is a joke. DO NOT pay for them to install your appliances. And if you are disabled or elderly, call your church or your family for help. It sure won't come from Sears.
View full review
Review
#276035 Review #276035 is a subjective opinion of poster.
Service
Sears Installation

Sears in Cincinnati, Ohio - Will Not Fix My Lawn Tractor

I purchased a Craftsman Professional Grade lawn tractor in 2008. I bought the extended warranty (luckily). In 2011 the front axle broke. Completely broke in half. It took the service technician 43 days to fix. He showed up the first time and didn't have the part. He had to order. Then the part was on back order. Finally the part came in. That was in June 2011. Now it's November 2011 and the front wheels are out of alignment. Called a tech to come take a look. He said the tractor hit something and bent the frame. I was unable to be at the house when the tech came over but my wife was home. She said nothing was hit and he got into an argument with her saying it was our fault. Needless to say he left without fixing the mower. I called and complained until I got the corporate office. That was an experience in itself because when you call corporate you always get an answering machine no matter what. So you have to leave a message and wait until they call back. They sent another service tech out, who conveniently works with the first tech, and he agreed with the diagnosis - we hit something and that's why the frame is bent. I DIDN'T HIT ANYTHING! The tractor is not professional grade. All I did was cut my grass. The tractor is still covered under warranty but they won't fix it. Please, whatever you do, do not buy any Craftsman product. Save yourself the headache. I am seeking legal counsel now to see what my options are. I will keep you informed.
View full review
1 comment
Anonymous
#383560

Take then to conciliation court. It only costs a few dollars, You add that to your claim against them as well.

You do not need a lawyer to do so and they will have to have a lawyer represent them if they want to fight it.

They will not want to go to court so they will start to communicate with you. Do not let them off the hook since you can go to court if they do not come to terms with you.

Review
#276009 Review #276009 is a subjective opinion of poster.

Sears in Provo, Utah - Looking for a tablet for a birthday.

I have been shopping around for a tablet for a birthday party. Thinking Sears would be my best bet I get online and start shopping. I find the perfect tablet and decide to call and see if it's available online rather then wait for shipping. I call the number and get some man from who knows where speaking not even half broken English while it sounds like all his crew mates are having a party in the background. The conversation continues with him not understanding I simply want to know if it's available in the store and we play cat and mouse for about 10 minutes to long when I asked to talk with someone who can speak a little better English, he gets offended. I could not understand a word this man was attempting to say. I also do not understand why we are hiring folks like this to handle our business. After going back and forth with him for about 20 minutes before he understood what I wanted, and me being extremely frustrated because I can't understand him and his crew mates are having a small party in the background which makes me unable to hear him he has the nerve to ask me if I would like to give my credit card info and order it from him since they don't carry it in the store. I am left wondering why Sears isn't giving these jobs to Americans and why the *** Sear's would think I would give my credit card info to some guy who doesn't speak English and is high fiving his co-workers while they celebrate because some *** American just gave them their credit card numbers. Sears...with all the scams and identity theft do you really think this is a good idea. You have lost me as a customer, hire people that can at least communicate with your customers!
View full review
2 comments
nikalseyn
#376886

So, how's that "hope and change" working out for you MzSarcastic?

My only question is why you stayed on the line with someone who did not communicate in English.

One trick I have learned is to hang up on Paco or Talwinder, wait a couple of minutes and call again. Chances are your call will be routed to another part of the world with someone who has a command of the English language, or at least someone in the same foreign call center who can actually communicate with you. All this is contingent, however, on you actually wanting to call back and order something from a company(like Sears)that uses a foreign call center for orders!!

I agree---shop somewhere else. Sears is no longer a place to shop---in store or online.

cohena2
#376523

I worked for a tech support call center a quite a few years back and was laid off when they decided to outsource our jobs to India because their workers were willing to work for 1/4 the pay. You get what you pay for.

View more comments (1)
Review
#275743 Review #275743 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$600
This is an email I sent to Sears Holding Company regarding a recent experience with applying for a job at K-mart. Approximately one week ago, I filled out an online application for a position at K-mart in Crystal River, FL. After taking an assessment, I was asked if I...
View full review
3 comments
karlb65
#376421

I doubt you were a Sears manager since you can't spell apologize. I think they are only weeding out those who can't spell.

View more comments
Review
#275561 Review #275561 is a subjective opinion of poster.
Service
Sears Manager