Sears
Reviews and Complaints
www.sears.com
Joseph J Fqh
Washington, District Of Columbia
Loss of customer
I have been a sears customer for over 40 years ,sears was as much a part of family as my childern, But from this day on i will never spend another doller at sears, and i will disswade every one that i can from doinging busness with sears,When Sears took care of their own credit card there was never a problem, The current third party credit card adminastrater in my opion has done sears mor harm than good and i do not that sears intended for this company to produce loss of customers. I do not beleive that sears cares about any of these complaints
Anonymous
Cincinnati, Ohio
I'm Going to Make a Video About Sears
We have some serious issues with Sears lately that have inconvenienced us big time. First we ordered a 50" plasma which I took a day off of work to be delivered per Sears and the 5 automated calls telling us what days and what time it would be delivered. On the day of, no one called and we had to call Sears to find out that the TV would not be delivered because of some excuse. No one called us, no one let us know, no one offered to give us any compensation for me having to take the day off work...no one. Then, we bought a mattress set which was to be delivered on the 7th and received all the calls telling us what day and then the day before, what time. And then on the Sat delivery that we paid extra for, we got a call at 6:30 in the morning from the delivery guy telling us he would be delivering it that day...6:30 on a Sat morning. Then at 10am that same day, the day of delivery, we get a call from a rep telling us that they are sorry but the box spring will not be delivered that day and instead will be delivered on the next Friday, the 14th. The person on the phone said there is nothing they can do, these things happen and then offered in no way to help us. Guarantee that if this was Extreme Home Makeover, they would have had their box spring mattress. So not only do we not have a bed to sleep on, I have nose surgery which I needed the new mattress for this Thursday the 12th and will not have anything and still Sears will not do a single thing to help out or compensate us in any way. This is absolutely ridiculous and I will be writing this on a lot of sites, the BBB, and others because I am blown away by the horrible service and pain Sears has caused.
4 comments
Anonymous
Boston, Massachusetts
Sears *** off their Customers!
I went into the Sears Store in the Silver City Galleria in Taunton MA.There was a display at the end of the aisle with Guitar Hero 5. The signs were posted that indicated the product was on sale for $49.99 until 12 Noon. I took the item from the shelf and went to purchase it.It took the sales person 10 minutes to find the keys so he could remove the security tag. It took him a few minutes to find a register that he could use. When it scanned the item it came up at regular price 99.99. I asked why it did no come up at the sales price. He did no know and then walked with my wife and I to the display. The signs were removed and he made a comment to another sales person that he did no see the signs but that the customer says it was on sale. The other sales person responded that Guitar Hero 5 never goes on sale and never at that price. I walked out pissed. I did not appreciate them accusing me of lying. I took a picture of the display before and after with my camera phone. I went home and called the Sear National Customer Service line. I spoke with Judy and she made up a *** excuse that did no make sense. She did not offer to honor the price and did nothing to help. Sears has gone down hill since KMART took over. They have become junky and *** and overpriced like KMART. Walmart and Target have won my business. I will never buy another thing from Sears and am thinking of returning the Playstation 3 that I purchased there. Sears ***!
Anonymous
Severn, Maryland
Three appointments, not repaired yet!
I have a maintenance contract. First appointment, Tech needed to order part. 2nd appointment, tech told me it was a two man job, so sorry! 3rd appointment, I told dispatcher that it would take 2 techs. Tech called en-route and said he was alone and that he couldn't do it! While in the bathroom an hour later, phone rang. I missed call and called back within 3 minutes. Dispatcher told me I FAILED TO RESPOND and that the tech was no longer in the area!!! (Wow, must be Batman!) I have rescheduled YET again. I have missed 16 hours of work waiting for these idiots.
Loss:
$240
2 comments
Anonymous
Philadelphia, Pennsylvania
Sears Customer Service is Horrible!
I had an issue with my refrigerator that needed a new drip pan. I called customer service to have them fix it. The woman didn't tell me that a part was needed. The technician that she ordered didn't even show up and called 2 hours past the window timeframe. Another technician was scheduled to come out. He did and then said he wasn't told anything about the problem. He said he'd have to order one. Another technician was scheduled to come out and when he arrived today asked where the part was. NO ONE told me that a part was coming to my house. I've wasted 3 days waiting for Sears and they didn't even bother to tell me what the policy was. When I called the complaint department they couldn't care less about the situation. I talked to a man named Angel, who kept interrupting me and saying there wasn't anything they could do. Didn't even apologize for the way things were handled. All he said was I'm sorry that you have had this experience, there is nothing I can do about it. They lost a customer! I will NEVER buy from Sears!
Loss:
$500
Anonymous
Austin, Texas
Will never purchase anything from Sears
I recently found out that sears been charging me for the past 5 years for a 8.95 fees for protection that i never sign for. These mother *** they will try anything to get you money. I attempted to get my money back but of course they will not give it back scumbackks greedy ***. I will never shop there again nor will i ever use the card at kmart or any other place. I decided to pay them off and the heck with their business. Anyway thought I should share it with you guys... I hope that one day they bankrupt because thats what they deserve.............
Loss:
$480
Anonymous
Jackson, Michigan
Sears has horrible customer service
Sears is a horrible company to deal with. A few years ago we had them repair our glass top range, which took forever to get them to do. I swore I would never use them again but my husband talked me into buying a new washing machine from them because of the price. It was suppose to be delivered November 20th. Here it is December 1st and no washing machine. After 8 phones, numerous lies from the customer service representatives, and a great deal of frustration I cancelled the order tonight, went to ABC Warehouse, got a better machine for the same price which will be delivered tomorrow. I will say that Sears is very good at training their employees in lying and giving direct answers.
4 comments
dessinator
Prescott, Wisconsin
Don't buy Sears Warranty if you work.
I am attempting to have my dryer repaired. I purchased an extended warranty. You will need to stay home from work to have something repaired. The repair service promises to be at hour house between the hours of 8 and 5:00 Monday through Friday. They can't zero in on a time closer than that. If your appliance requires a part, you will need to schedule a second and maybe a third visit. The bottom line: You will need to plan to be off of work multiple days in order to have anything repaired. The process will go on and on and you must prepare to be without your dryer or whatever you want repaired for an extended length of time. We regret our purchase from Sears. I'm not sure where we will do business in the future. You can bet it won't be Sears. This is the most frustrating experience. I feel like standing in front of Sears with a picket sign. I am that frustrated.
7 comments
Anonymous
New York, New York
Sears service
I am just another pissed off customer whom until today shopped at Sears stores. I am in the process of having my dryer fixed. The first visit is to look at the problem with my dryer. No parts. Has to order and takes my $, then they keep cancelling the repair. When you call customer service they have no clue. The people are as automated as the set up program. Then you can not get a number for any correction. What a poor company. Just ripped up my Sears credit card, and called to put inquire in for the worked paid for.
1 comment
Anonymous
Warner Robins, Georgia
Proform XP Trainer 580 motor, injury warning
My wife and I bought the Proform XP Trainer 580 in Feb 09. We used it for the past 10 months without issues..Except that it contained to left cupholders. My son was running on it on Nov 30, 09 and the treadmill stopped abruptly causing him to fall and injure himself. I originally thought he had stepped off the side, but after some investigation I found that the drive motor had separated from the motor mount causing the drive belt to come off which resulted in the walking belt stopping abruptly...He didn't. He ran into the cross bar and fell backwards on the belt injuring his back. It appears the tension on the drive belt was so great that it caused one of the two motor mount bolts to shear off. I did some research and couldn't find where this has happened before...It may have been a defective bolt, but in any case I felt this warranted a warning to other consumers.
nelson t Hcw
Oakland, California
Sears trick on Credit Card
Sears trick and trying to get at customers with their promotion of one year no payment and interest. First, I signed up for 1 year no payment/ no interest credit card to buy appliances. In addition, I bought a shoe for $3 while I as at Sears. The thing is that I made sure by asking if I should pay it in cash or a clerk suggested me to use the card. So, I did. When the first bill came, I called Sears to make sure if I have to pay the balance because this is my first time signing up for promotion like this. And the representative said I should ignore all the balance if I signed up for the program. Three months later, I noticed that the balance got really higher. In the following week, I got a notice letter saying that I am not paying the bills. As soon as when I found out, I paid all the bill plus $1000 of finance charge. But, the Sears reported to credit bureau for late payments. I tried to fight for it and I found out why my agreement for 1 year no payment/ no interest was cancel. The reason is why I did not pay my $3 for the shoes and the the whole agreement was canceled. I never had a problem with credits till now. Now, my credit score is bad because of it. So, Please do not fall for the Sears's trap. Stay away from SEARS!!
Loss:
$1000
3 comments
Connie F W
Houston, Texas
Sears Maytag Washer
New washer and dryer delivered last night late. Delivery people nice, but very hurried. It was dark, I was number 14 on the list of 18 deliveries that day. The washer has a problem with water line. I have done all of the troubleshooting in the book. The gas dryer hookup was not long enough and they just used the old line. Nothing works...it will be over a week before they can return to see what the problem is. After being on hold with 5 different people at Sears customer repair, being cut off, transferred, for over one hour later I am not a happy consumer.
2 comments
Anonymous
Saint Louis, Missouri
Do not use Sears Installation Services
I bought a Kitchen Aid dishwasher from Sears on 11/14/09. The dishwasher was delivered and installed on 11/28/09. A Sears contractor installed the dishwasher incorrectly only mounting the right side and not the left side. The dishwasher is unstable. I called Sears Installation 4 times before they referred me to someone who could "help" me.I asked them them re-send someone out to fix the poor installation job. The rep said that it would be an another charge (in addition to the $165 installation fee that I already paid). I refuse to give Sears any more money and I will NEVER use Sears installation services, nor will I ever buy another appliance from Sears.
1 comment
Anonymous
Halifax, Nova Scotia
Poor service from sears
In Sept 2009 I purchased a lawn mower from Sears Canada. The first time I used the thing the cable that engages the front wheels to make it self propelled broke. I went back to Sears to have it repaired and they told me to take it to a local small engine repair shop that did their maintenance work.These people told me to contact Sears maintenance dept. After about 45 minutes on hold I spoke to a representative who advised me to go back to this repair shop and have the part ordered,which I did.That was on Nov 1st.As of Nov 30th I still have not received the part and I have been getting the run around ever since. I am very disappointed in Sears and vow never to shop there again.
1 comment
Anonymous
San Rafael, California
Sears ...terrible service!!
We bought a refrigerator from Sears 4 months ago. We also bought a "NO LEMON " Warranty. The refrigerator broke down after one month. We had 3 service calls over the next month to fix the problem.Each service call ended with the teach saying that they needed to order a part. A part arrived on the 4TH SERVICE CALL. IT WAS THE WRONG PART. The tech that day ordered another part. IT WAS ALSO THE WRONG PART ON THE 5TH SERVICE CALL. We went to Sears and said enough!! We want a new refrigerator. THEY SAID OKAY BUT THEY DISCONTINUED CARRYING THE MODEL WE BOUGHT. WE FOUND OUT THAT IT WAS THE LATEST MODEL FOR THAT BRAND AND TOLD THEM TO FIND ANOTHER SOMEWHERE AT A SEARS STORE IN THE USA. They finally found one and said that it would be delivered in 2 weeks on a Sunday between 3- 5 pm. It is now 6:30 pm on that Sunday and it is still not here!!!! DO NOT TRUST SEARS. WE HAVE LOST OUR CONFIDENCE IN THE COMPANY!!!!! Jeff from Greenbrae California
2 comments
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How is the customer humiliated if the employees post responses to their complaint? If anything it shows they are at least trying to communicate to you.
I don't know what world you're living in... a customer complains then an employee responding to it doesn't sound in any way humiliating...
Hey well read...
I don't think you really are. I think you are annoying and ignorant.
We will all ignore you.....
Sears has gone downhill & continues to... They have their employees post responses on complaint sites like these to humiliate the complaining consumer.
It is even worse when you complain in their stores to any management (they will publicly humiliate you), and their corporate complaint process is a complete waste of time. Spend your hard earned money anywhere else but Sears...
I really must apologize to what has happened to you, I can definitely understand where you are coming from in this situation. Having nose surgery and not having a bed to actually lay on after can be painful, and the way we have treated you is definitely UNACCEPTABLE.
If I may suggest contacting searscares@***.com, let the representatives know of this as soon as possible to ensure that we can assist you from there in an effective manner to see what options there are that meet your needs.
I hope we can get this rectified for you, because we really do appreciate your business with Sears. Thanks for your time, and I wish you a safe and swift recovery with your surgery.