Joseph J Fqh
map-marker Washington, District Of Columbia

Loss of customer

I have been a sears customer for over 40 years ,sears was as much a part of family as my childern, But from this day on i will never spend another doller at sears, and i will disswade every one that i can from doinging busness with sears,When Sears took care of their own credit card there was never a problem, The current third party credit card adminastrater in my opion has done sears mor harm than good and i do not that sears intended for this company to produce loss of customers. I do not beleive that sears cares about any of these complaints
View full review
Anonymous
map-marker Cincinnati, Ohio

I'm Going to Make a Video About Sears

We have some serious issues with Sears lately that have inconvenienced us big time. First we ordered a 50" plasma which I took a day off of work to be delivered per Sears and the 5 automated calls telling us what days and what time it would be delivered. On the day of, no one called and we had to call Sears to find out that the TV would not be delivered because of some excuse. No one called us, no one let us know, no one offered to give us any compensation for me having to take the day off work...no one. Then, we bought a mattress set which was to be delivered on the 7th and received all the calls telling us what day and then the day before, what time. And then on the Sat delivery that we paid extra for, we got a call at 6:30 in the morning from the delivery guy telling us he would be delivering it that day...6:30 on a Sat morning. Then at 10am that same day, the day of delivery, we get a call from a rep telling us that they are sorry but the box spring will not be delivered that day and instead will be delivered on the next Friday, the 14th. The person on the phone said there is nothing they can do, these things happen and then offered in no way to help us. Guarantee that if this was Extreme Home Makeover, they would have had their box spring mattress. So not only do we not have a bed to sleep on, I have nose surgery which I needed the new mattress for this Thursday the 12th and will not have anything and still Sears will not do a single thing to help out or compensate us in any way. This is absolutely ridiculous and I will be writing this on a lot of sites, the BBB, and others because I am blown away by the horrible service and pain Sears has caused.
View full review
4 comments
Guest

How is the customer humiliated if the employees post responses to their complaint? If anything it shows they are at least trying to communicate to you.

I don't know what world you're living in... a customer complains then an employee responding to it doesn't sound in any way humiliating...

Guest
reply icon Replying to comment of Guest-86257

Hey well read...

I don't think you really are. I think you are annoying and ignorant.

We will all ignore you.....

Guest

Sears has gone downhill & continues to... They have their employees post responses on complaint sites like these to humiliate the complaining consumer.

It is even worse when you complain in their stores to any management (they will publicly humiliate you), and their corporate complaint process is a complete waste of time. Spend your hard earned money anywhere else but Sears...

Guest

I really must apologize to what has happened to you, I can definitely understand where you are coming from in this situation. Having nose surgery and not having a bed to actually lay on after can be painful, and the way we have treated you is definitely UNACCEPTABLE.

If I may suggest contacting searscares@***.com, let the representatives know of this as soon as possible to ensure that we can assist you from there in an effective manner to see what options there are that meet your needs.

I hope we can get this rectified for you, because we really do appreciate your business with Sears. Thanks for your time, and I wish you a safe and swift recovery with your surgery.

View more comments (3)
Anonymous
map-marker Boston, Massachusetts

Sears *** off their Customers!

I went into the Sears Store in the Silver City Galleria in Taunton MA.There was a display at the end of the aisle with Guitar Hero 5. The signs were posted that indicated the product was on sale for $49.99 until 12 Noon. I took the item from the shelf and went to purchase it.It took the sales person 10 minutes to find the keys so he could remove the security tag. It took him a few minutes to find a register that he could use. When it scanned the item it came up at regular price 99.99. I asked why it did no come up at the sales price. He did no know and then walked with my wife and I to the display. The signs were removed and he made a comment to another sales person that he did no see the signs but that the customer says it was on sale. The other sales person responded that Guitar Hero 5 never goes on sale and never at that price. I walked out pissed. I did not appreciate them accusing me of lying. I took a picture of the display before and after with my camera phone. I went home and called the Sear National Customer Service line. I spoke with Judy and she made up a *** excuse that did no make sense. She did not offer to honor the price and did nothing to help. Sears has gone down hill since KMART took over. They have become junky and *** and overpriced like KMART. Walmart and Target have won my business. I will never buy another thing from Sears and am thinking of returning the Playstation 3 that I purchased there. Sears ***!
View full review
Anonymous
map-marker Severn, Maryland

Three appointments, not repaired yet!

I have a maintenance contract. First appointment, Tech needed to order part. 2nd appointment, tech told me it was a two man job, so sorry! 3rd appointment, I told dispatcher that it would take 2 techs. Tech called en-route and said he was alone and that he couldn't do it! While in the bathroom an hour later, phone rang. I missed call and called back within 3 minutes. Dispatcher told me I FAILED TO RESPOND and that the tech was no longer in the area!!! (Wow, must be Batman!) I have rescheduled YET again. I have missed 16 hours of work waiting for these idiots.
View full review
Loss:
$240
2 comments
Guest

the new rule techs must follow is that they are required to knock after a no answer on the phone unless the address is not on gps. They are required to tag the door showing they did show up.

Their computer logs will show the time they arrived on the call and how long they were there. As for two man calls, all the tech has to do is call his/her router and tell them they need a second tech and one will be dispatched. Now if you live in the middle of nowhere you probably will be rescheduled if noone else is available in the area. If you miss a tech phone call, call the tech back directly on the number he called you on if you have caller ID.

A good tech will make all attempts to reach you.

I would get the tech's id number that was there and did nothing and request that they not send that tech back again. Request a senior tech only.

Guest

Don't ever use Sears repair. They do not know what they are doing, call you a liar when they miss appointments and generally are a horrible company to deal with.

View more comments (1)
Anonymous
map-marker Philadelphia, Pennsylvania

Sears Customer Service is Horrible!

I had an issue with my refrigerator that needed a new drip pan. I called customer service to have them fix it. The woman didn't tell me that a part was needed. The technician that she ordered didn't even show up and called 2 hours past the window timeframe. Another technician was scheduled to come out. He did and then said he wasn't told anything about the problem. He said he'd have to order one. Another technician was scheduled to come out and when he arrived today asked where the part was. NO ONE told me that a part was coming to my house. I've wasted 3 days waiting for Sears and they didn't even bother to tell me what the policy was. When I called the complaint department they couldn't care less about the situation. I talked to a man named Angel, who kept interrupting me and saying there wasn't anything they could do. Didn't even apologize for the way things were handled. All he said was I'm sorry that you have had this experience, there is nothing I can do about it. They lost a customer! I will NEVER buy from Sears!
View full review
Loss:
$500
Anonymous
map-marker Austin, Texas

Will never purchase anything from Sears

I recently found out that sears been charging me for the past 5 years for a 8.95 fees for protection that i never sign for. These mother *** they will try anything to get you money. I attempted to get my money back but of course they will not give it back scumbackks greedy ***. I will never shop there again nor will i ever use the card at kmart or any other place. I decided to pay them off and the heck with their business. Anyway thought I should share it with you guys... I hope that one day they bankrupt because thats what they deserve.............
View full review
Loss:
$480
Anonymous
map-marker Jackson, Michigan

Sears has horrible customer service

Sears is a horrible company to deal with. A few years ago we had them repair our glass top range, which took forever to get them to do. I swore I would never use them again but my husband talked me into buying a new washing machine from them because of the price. It was suppose to be delivered November 20th. Here it is December 1st and no washing machine. After 8 phones, numerous lies from the customer service representatives, and a great deal of frustration I cancelled the order tonight, went to ABC Warehouse, got a better machine for the same price which will be delivered tomorrow. I will say that Sears is very good at training their employees in lying and giving direct answers.
View full review
4 comments
Guest

Its no wonder why sears is going out of business. I am having the same problem with a delivery on an item I purchased it is now a week later.

And I get nothing but automated phone calls every day saying to call them back. I call them back and they say to call back later. This is really un believable and Im actually going to cancel my order right now and go somewhere else.

I have never had such a horrible experience besides AT&T. Not to mention I am 100% sure they are outsourcing another reason why there are lost jobs here in AMERICA!

Guest

I totally agree. Sears is the worst company I have ever dealt with.

I have gone through *** and back trying to get an Air conditioner I purchased. I repeat they are completly horrible. Even when I went into there store.

They are a company that is clearly stuck on ***. I will never,,, NEVER deal with them again.

Guest

OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DO NOT....REPEAT...*DO NOT BUY ANY APPLIANCES FROM SEARS*!!!!!!!!!!!

THE SALES PERSONNEL IN THE STORES MAY

BE VERY HELPFUL AND COURTEOUS AND IF

THEY TELL YOU SOMETHING THAT ISN'T TRUE IT'S ONLY BECAUSE THEY WERE NEVER TOLD THE TRUTH ABOUT THEIR PRODUCTS AND THE SO CALLED "CUSTOMER SOLUTIONS" DEPT.

I PURCHASED A NEW SAMSUNG FRONT LOADING WASHER AND DRYER ON DEC 3ND, PICKED IT UP ON DEC 4RD AND TRIED TO HAVE IT REPLACED ON DEC 5TH. THE SALES PERSON AT THE PEMBROKE, VA BEACH STORE WAS VERY, VERY HELPFUL AND HAD THE CAPACITY TO UNDERSTAND MY PROBLEM WITH THE WASHER THAT I OWNED FOR A LITTLE MORE THAN 24HRS. SHE IMMEDIATELY CONTACTED CUSTOMER SOLUTIONS AND GOT A REPRESENTATIVE NAMED "MABLE".

WARNING! IF YOU EVER HAVE TO CALL THEM AND YOU HEAR THE NAME "MABLE" ON THE PHONE, HANG UP IMMEDIATELY AND CALL BACK A LITTLE LATER. SHE IS CONDESCENDING AND WILL TWIST EVERYTHING YOU SAY TO HER ADVANTAGE AND SUGGEST YOU ARE IMCOMPETENT AND THAT THERE'S NOTHING WRONG WITH AN APPLIANCE THAT ACTS LIKE IT'S POSSESSED AND STARTS JUMPING ALL OVER THE PLACE DAMAGING A WALL SOCKET AND ALMOST CREATING A FIRE!!!!!

LONG STORY SHORT, SHE DENIED THE CLAIM AND REFUSED TO REPLACE AN OBVIOUSLY DEFECTIVE APPLIANCE. WHEN THIS MACHINE WENT INTO HYPER MODE ALL THE LIGHTS STARTED FLASHING, THE NOISE FROM THE VIBRATIONS OF IT BANGING ALL OVER THE PLACE WAS SCAREY TO SAY THE LEAST. IF I DIDN'T PUT ALL OF 240LBS OF ME ON TOP OF IT, IT WOULD SOON HAVE DAMAGED FLOOR TILE, HOLES IN THE WALL AND A GOOD CHANCE OF A FIRE ERRUPTING FROM THE OUTLET. THE DEPT MANAGER IN VA BEACH FOLLOWED UP WITH HER SUPERIORS AND IT

WAS DETERMINED THAT THEY NEED TO SEND OUT ONE OF THERE TECHNICIANS FIRST TO DETERMINE IF THERE REALLY IS A PROBLEM.

I GUESS THE 'VIDEO' THAT WAS TAKEN AND SHOWN IN THE STORE WAS NOT EHOUGH TO SUGGEST...."WO, LOOK AT THAT THING GO CRAZY"! EVERYONE I SPOKE WITH IN THE STORE AGREED THERE WAS SOMETHING SERIOUSLY WRONG WITH THE WASHER AFTER SEEING THE VIDEO.

BOTTOM LINE; NO SATISFACTION. IF I WANT TO REPLACE THE WASHER WITH AN IDENTICAL ONE, I WOULD HAVE TO PAY THE CURRENT PRICE WHICH IS APPROX. $250.00 MORE.

IS THIS THE AMERICA WE ALL THINK WE LIVE IN??? AND WHAT ABOUT THERE LESS THAN HONEST POLICIES. I HAVE BEEN SCREWED BY

ANOTHER LARGE CORPORATION. I BELIEVE THE PEOPLE WHO REALLY MAKE THESE DECISIONS ARE 'COMMUNIST' DRIVEN. THE REACTIONS AND LACK OF SATISFACTION FROM THE CONSUMER SOLUTIONS DEPT. IS "FOREIGN TO ME" AND COULD BE SYMBOLIC AND VIEWED AS SOMETHING THAT WOULD MOSTLY LIKELY HAPPEN IN THE FORMER SOVIET UNION!!

PS--DID I MENTION I LIVE WITH A DISABLED PERSON WHO IS 57YRS OLD AND RECUPERATING FROM MAJOR BACK SURGERY. DOES SEARS REALIZE THE CONSEQUENCES OF SOMEONE PERHAPS BEING INJURED BY AN OUT OF CONTROL WASHING MACHINE! IT COULD HAPPEN BECAUSE HE OFTEN DOES THE LAUNDRY!

SO FOLKS, DO YOURSELF A FAVOR, BUY YOUR APPLIANCES SOMEPLACE ELSE!

PEACE!

SEARS OVERALL HAS BEEN NOTHING BUT A HYGE DISAPPOINTMENT TO ME OVER THE YEARS. THEY ARE 'LOSERS' IN TODAYS CUT-THROAT RETAIL GAME. I SAY, STOP ABUSING YOUR CUSTOMERS AND MEAN WHAT YOU SAY WHEN YOU SELL YOUR PRODUCTS.

Guest
reply icon Replying to comment of Guest-92296

Why don't you all get together and try to get a class action suit going?

If everyone got together....(I have read several HUNDRED complaints) you probably could make Sears pay you for all the inconveniences and lying.

Something to think about at least. Wish you all luck.

View more comments (3)
dessinator
map-marker Prescott, Wisconsin

Don't buy Sears Warranty if you work.

I am attempting to have my dryer repaired. I purchased an extended warranty. You will need to stay home from work to have something repaired. The repair service promises to be at hour house between the hours of 8 and 5:00 Monday through Friday. They can't zero in on a time closer than that. If your appliance requires a part, you will need to schedule a second and maybe a third visit. The bottom line: You will need to plan to be off of work multiple days in order to have anything repaired. The process will go on and on and you must prepare to be without your dryer or whatever you want repaired for an extended length of time. We regret our purchase from Sears. I'm not sure where we will do business in the future. You can bet it won't be Sears. This is the most frustrating experience. I feel like standing in front of Sears with a picket sign. I am that frustrated.
View full review
7 comments
Guest

Well my LG 50" plasma went out on 12-5-09 I bought it back on 3-29-09. Guess what?!

Sears customer service and service techs suck again. First when I called they weren't even gonna come out and look at it til 12-18...? Really, well I threw a fit and they came out Saturday (1-5pm time frame) they showed up at 5:30pm. So anywho now they're gonna be here a third time Saturday, to "fix it".

Uh my tv started smoking when when the tech tried to fix it the 2nd time. Oh and also I have the master care extended warranty.

And these *** still won't replace it unless it's not fixed this next time. Word of advice to everyone get the BBB involved or they won't listen to you.

Guest

Dear Valued Customers

It is disappointing reading about the problems that you have all experienced with Sears repair service. I can assure you the service you we are focused on providing the highest quality service and have failed to do so for you. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@***.so we can further discuss your concerns. Please provide us with an outline of the issue along with a contact number and we will call you at your convenience.

Thank you,

David V.

Senior Case Manager

Guest

I agree that Sears has lots to work on when it comes to repair. I made a service on a washer 1 week in advance and was susposed to have somewhere out between 8 and noon only to be called at 11:55 saying they will be there at3 and then a call at 3:05 saying it will be 6PM amd then another call saying it will later.

While I understand the repair men are not at fault - I do blame the scheduling. First - I had the appoint a week in advance - so they should have been able to schedule accordingly to thier work load. I also think had they called me the night before to tell me it would be past 6 PM - I would have been able to go to work. I finally told them no - I have waited all day and basically just wasted an entire day waiting on them.

That evening I went to Lowes - purchased a new washer - had the old Kenmore hauled away and was up and running by 9 AM the next morning.

Lowes stuck to their delivery window and even hooked up the new washer - all for free! Sears really should think about the economy and make changes because if I am going to spend my hard earned money - it will be from a company who knows how to treat a customer.

Guest

as a repair tech for Sears we carry quite a few parts for most machines but due to the number of parts required to fix all machines we would have to drive a semi to haul all of them and still not have room. Many ppl want the top of the line machines which makes it harder to get parts for so we have to order them from our warehouse in TX.

If they don't have them then they come from the manufacturer. Sometimes the parts are out of stock due to demand and are backordered which the tech has no control over. The tech should try to find the part locally if they don't carry it. In some cases the part can be ordered emergency and be shipped overnight to you.

Our scheduling though is now all computerized. You can however call the number on your receipt when you receive your parts via ups and see if a sooner return date is available. schedules change daily so that day you want may not have been available at time of service but may have come available now. If you still have the techs phone number call him/her direct and see if they can come out any earlier.

All service calls are computer generated and we have no control anymore as to exact times but they are working on that. If you live outside a metro area you are usually given a 8-5 time. but there are also 8-12, 10-2, and 1-5 times available to narrow it down some. ask about these.

We also work saturdays in most areas.Now if you live 40 miles out in the country you may not get a sat call but you can ask if it is available. If there is enough calls in your area then you should be offered it. I have seen repair calls take up to a month before but by then the tech should be doing something to resolve the reason the call is taking so long. You can always call the manufaturer of your appliance and complain which if your appliance is still under warranty could result in a replaced appliance by the manufacturer.

Don't hold it against the tech or Sears because a call takes to long. Sometimes there are things happening beyond their control. As for purchasing an Oasis well I feel sorry for you. They needed to bury that machine a long time ago.

Also the whirlpool cabrio, kenmore oasis, and maytag bravos are all the same machine.

just different control panels and prices. All share the exact same problems and have been the subject of recalls over the last several years.

Guest

I bought an Oasis washer and dryer Jan 2009 and have seen nothing but Fx faults since! Takes weeks to get repairman here and yes you have to be there all day for them to show up and tell you they will order a part and be back in another 10 days!

My clothes smell like dirty socks. I have called the Sears hotline and told them today I am taking my sopping wet clothes and dumping them in one of their display models.

I plan on standing there any free time I have to talk to customers about how bad Sears sucks, how their warranty is non-existent because you still have to pay, and to please never buy Sears again.

I wonder if they will consider replacing it then!

dessinator

Good Lord right back at you.

I'm frustrated by the need to be home between 8:00 - 5:00 p.m. on Monday through Friday.

How about hour options...Here's one in case you need something concrete to think about:

Wednesday and Friday: 8:00 - 5:00 p.m.

Tuesday and Thursday: Noon - 8:00 p.m.

Saturday: 8:00 - 5:00 p.m.

I understand that you need to order parts. Our dryer needed quite a few parts. I'm talking about the hours required to stay home in order to get the job done. I would like some options to work with here.

I know from other complaints that I'm not the only frustrated customer about the mono-option hours.

Guest

Good lord people who have no understanding of service. they demand everything but are unwilling to do something so simple as think.

Look when you call and say what you think is wrong doesn't mean that is the CAUSE of the problem. When the guy comes out and has a look he'll find the CAUSE of the problem. this might require him to have the part ordered.

Or do you think repairmen drive around in a semi with a warehouse full of parts?

View more comments (6)
Anonymous
map-marker New York, New York

Sears service

I am just another pissed off customer whom until today shopped at Sears stores. I am in the process of having my dryer fixed. The first visit is to look at the problem with my dryer. No parts. Has to order and takes my $, then they keep cancelling the repair. When you call customer service they have no clue. The people are as automated as the set up program. Then you can not get a number for any correction. What a poor company. Just ripped up my Sears credit card, and called to put inquire in for the worked paid for.
View full review
1 comment
Guest

Bought a Heavy Duty washer it lasted two weeks before it broke ! The repairman said it had plastic gears and would not wash heavy loads ( I guess thats why they call it heavy duty ! ) beware of Sears !

Anonymous
map-marker Warner Robins, Georgia

Proform XP Trainer 580 motor, injury warning

My wife and I bought the Proform XP Trainer 580 in Feb 09. We used it for the past 10 months without issues..Except that it contained to left cupholders. My son was running on it on Nov 30, 09 and the treadmill stopped abruptly causing him to fall and injure himself. I originally thought he had stepped off the side, but after some investigation I found that the drive motor had separated from the motor mount causing the drive belt to come off which resulted in the walking belt stopping abruptly...He didn't. He ran into the cross bar and fell backwards on the belt injuring his back. It appears the tension on the drive belt was so great that it caused one of the two motor mount bolts to shear off. I did some research and couldn't find where this has happened before...It may have been a defective bolt, but in any case I felt this warranted a warning to other consumers.
View full review
nelson t Hcw
map-marker Oakland, California

Sears trick on Credit Card

Sears trick and trying to get at customers with their promotion of one year no payment and interest. First, I signed up for 1 year no payment/ no interest credit card to buy appliances. In addition, I bought a shoe for $3 while I as at Sears. The thing is that I made sure by asking if I should pay it in cash or a clerk suggested me to use the card. So, I did. When the first bill came, I called Sears to make sure if I have to pay the balance because this is my first time signing up for promotion like this. And the representative said I should ignore all the balance if I signed up for the program. Three months later, I noticed that the balance got really higher. In the following week, I got a notice letter saying that I am not paying the bills. As soon as when I found out, I paid all the bill plus $1000 of finance charge. But, the Sears reported to credit bureau for late payments. I tried to fight for it and I found out why my agreement for 1 year no payment/ no interest was cancel. The reason is why I did not pay my $3 for the shoes and the the whole agreement was canceled. I never had a problem with credits till now. Now, my credit score is bad because of it. So, Please do not fall for the Sears's trap. Stay away from SEARS!!
View full review
Loss:
$1000
3 comments
Guest

Bought a refig in July, 6 months no interest, which totaled $2072.93. Used sears card 3 more times those charges totaled $332.25.

I did not know that I had to call and request that my payment went to pay the promotional thing. In January when it ended I owed, so they say, $24.17 on the original purchase?? and they the hit me with $156.25 in interest.

This is utterly ridiculous, no where on my statement does it say it is a promo and that I have to call Sears to have my payment applied to the promo or I will be charged the full interest. Is there any consumer protection here?

Guest

If you went for appliances at SEAR'S, then most likely they signed you up for a SEAR'S Charge-Plus card, which means that if you used the Charge-Plus financing plan it does not cover any other department except the appliance department. The reason for this, being that SEAR'S sell three cards.

The Charge-plus (which I mentioned),the regular SEAR'S card and The Gold MasterCard. All these cards have different 0% financing plans. Now like I mentioned before, the Charge-Plus card 0% financing plan works for appliances only, this is similar with the two others card they sell( regular and Gold MasterCard), which also has a 0%financing plan. However, the plan for these two cards only are available seasonally, with a min.

of 75.00 applied in appeal. So unfortunately the plan you signed up most likely won't work for the three dollar shoes you got.I do have a possible solution for you though,go back to the store you got this from, and ask for a manager. You will not believe how much they will try to help you resolve your problem.

The reason being that they will help, is that SEAR'S only survives base on costumer service. So lets say you give your SEAR'S a bad comment, surprisingly they get harsh criticism from either there district or regional manager.So like I said, go to the SEAR'S you got your plan from and talk to them.

Guest

It sounds like they didn't ring the sale correctly . Your receipt should have a date with 0% financing and no payments util date on it.

But that is for appliances only in most cases.

The appliance purchase should've clearly seperated/definded on the receipt if not on a seperate reciept. And if you have the original advertisement the exemptions to the 0 finance and payments should be clearly stated.

View more comments (2)
Connie F W
map-marker Houston, Texas

Sears Maytag Washer

New washer and dryer delivered last night late. Delivery people nice, but very hurried. It was dark, I was number 14 on the list of 18 deliveries that day. The washer has a problem with water line. I have done all of the troubleshooting in the book. The gas dryer hookup was not long enough and they just used the old line. Nothing works...it will be over a week before they can return to see what the problem is. After being on hold with 5 different people at Sears customer repair, being cut off, transferred, for over one hour later I am not a happy consumer.
View full review
2 comments
Guest

Sorry to hear about your experiance with the delivery service. Take in mind that these delivery ppl are contracted by Sears and are not Sears employees.

They are paid by the delivery not by the hour and after following up behind one delivery team for several weeks reinstalling appliances that team was reprimanded and they loose a portion of the money for that installation. Make sure the tech shows that the repair was needed due to installation error and notifies his supervisor of what he/she finds. Never in a gas dryer installation should the old flex line be reinstalled. It could leak causing a gas leak.

Of course through the tech a replacement gas line is a extra charge as it is not covered under the warranty for the machine unless you had a prior arrangement with the store for installation of a prepurchased flex line.

I have found many times the delivery ppl were either in a hurry or just careless on installation. In some cases I have requested a replacement machine due to it being damaged by delivery.

Guest

I truly apologize about the inconvenience, I can definitely relate to how being cut off and transferred repeatedly as frustrating. If I may suggest contacting Delivery Solutions at 1-(80*)-***-**** if you have not already called us from that department, or even e-mail us at searscares@***.com as soon as possible to ensure we contact you in an effective manner to discuss solutions that will meet your needs.

Again I truly apologize about what you have been going through because that is definitely unacceptable. Your business with Sears is greatly appreciated, and I hope you will stay shopping with us.

View more comments (1)
Anonymous
map-marker Saint Louis, Missouri

Do not use Sears Installation Services

I bought a Kitchen Aid dishwasher from Sears on 11/14/09. The dishwasher was delivered and installed on 11/28/09. A Sears contractor installed the dishwasher incorrectly only mounting the right side and not the left side. The dishwasher is unstable. I called Sears Installation 4 times before they referred me to someone who could "help" me.I asked them them re-send someone out to fix the poor installation job. The rep said that it would be an another charge (in addition to the $165 installation fee that I already paid). I refuse to give Sears any more money and I will NEVER use Sears installation services, nor will I ever buy another appliance from Sears.
View full review
1 comment
Guest

:zzz :sigh :eek

Anonymous
map-marker Halifax, Nova Scotia

Poor service from sears

In Sept 2009 I purchased a lawn mower from Sears Canada. The first time I used the thing the cable that engages the front wheels to make it self propelled broke. I went back to Sears to have it repaired and they told me to take it to a local small engine repair shop that did their maintenance work.These people told me to contact Sears maintenance dept. After about 45 minutes on hold I spoke to a representative who advised me to go back to this repair shop and have the part ordered,which I did.That was on Nov 1st.As of Nov 30th I still have not received the part and I have been getting the run around ever since. I am very disappointed in Sears and vow never to shop there again.
View full review
1 comment
Guest

I hear you! My LG washer I purchased from Sears along with their repair service has been broken for almost a year.

I can't tell you the run around I have experienced! Several diagnostic calls, no shows, wrong part, parts missing from the service truck and only discovered missing at my door, parts missing from their boxes and only discovered missing once in my house, parts in box but wires broken, and of course the ball gets dropped after every goof up. They have never once followed up. I have had to initiate contact every time and they never call me back.

I hate them!

I should just buy a new washer somewhere else, but it really burns me that they are getting away with this. What happened to we will get you a new unit if it can't be repaired?

Anonymous
map-marker San Rafael, California

Sears ...terrible service!!

We bought a refrigerator from Sears 4 months ago. We also bought a "NO LEMON " Warranty. The refrigerator broke down after one month. We had 3 service calls over the next month to fix the problem.Each service call ended with the teach saying that they needed to order a part. A part arrived on the 4TH SERVICE CALL. IT WAS THE WRONG PART. The tech that day ordered another part. IT WAS ALSO THE WRONG PART ON THE 5TH SERVICE CALL. We went to Sears and said enough!! We want a new refrigerator. THEY SAID OKAY BUT THEY DISCONTINUED CARRYING THE MODEL WE BOUGHT. WE FOUND OUT THAT IT WAS THE LATEST MODEL FOR THAT BRAND AND TOLD THEM TO FIND ANOTHER SOMEWHERE AT A SEARS STORE IN THE USA. They finally found one and said that it would be delivered in 2 weeks on a Sunday between 3- 5 pm. It is now 6:30 pm on that Sunday and it is still not here!!!! DO NOT TRUST SEARS. WE HAVE LOST OUR CONFIDENCE IN THE COMPANY!!!!! Jeff from Greenbrae California
View full review
2 comments
Guest

Sears has gone downhill & continues to... They have their employees post responses on complaint sites like these to humiliate the complaining consumer.

It is even worse when you complain in their stores to any management (they will publicly humiliate you), and their corporate complaint process is a complete waste of time. Spend your hard earned money anywhere else but Sears...

Guest

I really apologize about the inconvenience, I definitely understand how frustrating that must have been to not have the fridge that you were promised between 3-5 p.m. If I may suggest contacting Delivery Solutions 1-(80*)-***-**** if you have not already contacted them, or even e-mail us at searscares@***.com.

Either way try to communicate your situation to us as soon as possible so we can resolve this in an effective manner with a solution that meets your needs.

Again I am so sorry about this, because we really do appreciate your business with Sears. I hope you can stay shopping with us.

View more comments (1)
  • 1
  • ...
  • 477
  • 478
  • 479
  • 480
  • 481
  • ...
  • 506