Sears Reviews and Complaints
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Sears did it again!!
Well, I guess it's my own fault for giving Sears.com a second chance!! I received a gift card for $75 from Sears to give them a second chance. I was dumb enough to do it!! Ordered a lamp and some tools online, used the gift card, and received a confirmation that everything was in stock. Even received an email that the order had shipped. I got the tools about a week later and was waiting on the lamp. I figured it was shipping separately as that was only common sense. Well, today I received a Sears gift card for $73.30 with no explanation. I called them up and asked why and was told that my lamp had been cancelled on Nov. 24. Why couldn't they have sent an email?? Called them up and I swear I got PEGGY from the tv commercial. After numerous phone calls, I talked to someone who supposedly handled complaints and was told that it is a busy time of year and even though something shows they have it-they do not. She tried to order me another lamp that she said they had(showed 76 in stock) and I asked her to double check and guess what?--none. System not updated. So this time I am really not shopping at Sears anymore and I am going to give my gift card to someone I really HATE so there life can be mad a living *** by PEGGY and everyone else at Sears. You cannot depend on them to have anything that they advertise as being in stock. I have ordered for Christmas from Amazon, Overstock, Kohl's, and other online merchants and Sears is the only one with this problem!! STAY AWAY FROM SEARS IF YOU VALUE YOUR SANITY111 THEY DO NOT REALLY CARE ABOUT YOUR PATRONAGE AS THEY HAVE LENTY OF OTHER SHOPPERS TO PREY ON!!!!!!!
AHS and Sears there contractor sucks
ahs SCHEDULED APPT TO FIX MY DRYER, WAITED 5 DAYS, REPAIRMAN CAME, 1 HR LATER DRYER STOPPED, CALLED THEM BACK, ANOTHER 5 DAY WAIT, THEN WHEN i CALLED AROUND 2PM TO SEE WHY THEY WERE NOT HERE YET, THEY SAID WE DID NOT SCHEDULE U TODAY. BOY WAS I FURIOUS, I CX THE APPOINTMENT AND WENT OUT AND BOUGHT A NEW DRYER. THE SERVICE WAS AWFUL!!!!!!!!! we have had this service for 5 years and only used it a couple of times and to say we did not schedule you. i called AHS after talking to sears of which is who they sent out, and all AHS did was put me on consult call with sears on the other line. Of course they denied everything!!!! jIMMY hUNTER
With Official Company Response
I have a sears washer that is just out of warranty, and unfortunately broke. Set-up an appointment with an 8-12 AM window for the repairman to show-up (took off a full day from work). No one ever came. Called customer service at 1:00 after 20 minutes on hold the rep came back to tell me that there were no repairmen available in my area that day. I explained to her that sears had set this appointment up, and asked why no one had called to let me know. She said that she wasn't sure , but could reschedule the appointment for me. I asked to speak to a manager, she said one was ot available, and that no discounts could be offered at this time as compensation for my "inconvienience" I declined to reschedule, and an hour after all of this transpired a customer service rep called to tell me that my appointment was cancelled for that day, and would I please call to reschedule my appointment. I will never use sears for repairs again.
Sears canceled my thanksgiving order by cheating
I have even worse experience. I placed an order in thanksgiving for a TV with a good price, I even paid delivery fee which is 69.99, then 2 days before the delivery, I was told the order was cancelled because they can't go through security check. Then I called my credit card company, nothing is wrong, the money has been transferred to sears several days ago. Then discover bank called sears with me standing by online for a 3 way conference call. Discover found sears' notes about cancellation is that " they checked with me and didn't go through the security, they checked with discover bank, still didn't go through security, so they cancelled the fraud order"! Discover claimed that they never got any call from sears, and they release the money immediately after I placed the order. I request sears to present the phone call record about the verification, they refused. They said sorry, but suggest me placing order again, but with the price of $400 more than my original order. It is even funny a thing is: sears only cancelled my thanksgiving order. The order which I placed after thanksgiving with normal price is still there. If they can't verify my information, suspect it is fake, why they keep the other orders? Sears cheat customer in an obvious way. And it is their security department fake the information about me and bank, so I suspect the safety about transaction with them. I will never shop in sears anymore, and I will tell all my friends avoid them because they are cheating.
Sears review in Cleveland, Ohio: SAME DAY INSTALL MY A$$!!!!!!!!!!!!!!!!!!!
Sears does not follow through on thier specials or their employees promises!!! I am without a hot water tank. We have an 80 gallon tank- a special order tank that takes 10-14 days to come in. Sears had one in stock. I called at 9:30 to place my order. So their special goes. Order an instock item and get same day install. Real long story short- my install can't be done till 12/6/11. Their employees are clueless, not trained and are NOT customer focused. They actually offered me a $50.00 gift card...oh like that's supposed to make thier false ads better!!! *** SEARS!!!
Sears review in Chatham, Ontario: Manufacturing stocks - isnt that fraud?
On 28th November 2011 I saw an online advertisment on the Sears website for a XBox with Kinect for $199.I phoned the help line to ask if they had stocks in a branch but they couldnt help me other than giving me the phone number. However they did say that delivery would only be 3 to 5 days so why didnt I just order it. I said I would try the shop first. This I did to be told they had run out of stock in the shop I phoned. No problem, I went online and placed an order. The advertisement said that the price was a special only for that day and that it was in stock. When I added the item to my cart it said it was in stock. When I got the final invoice after placing the order it stated it was in stock. However the delivery date was shown as 30th December 2011. Over a month to get delivery on an in stock item? I have had three converstions with the so called customer care all of which has resulted in nothing more than condesending clap trap. As far as I can tell the customer care does not do what its primary objective is supposed to be which is help the customer - it is there to make excuses for the store. I was however told that it is the policy of the company to order direclty formt he supplier and it is therefore the supplier fault that the item is not yet in stock. Wonder if Microsoft knows that they are being blamed for the incompetence of Sears organisation? I have no choice but to wait until the delivery of the XBox although it was supposed to be a gift as it is a good price but I seriously wonder if Sears is going to come up with some excuse as to why it wont be delivered then. Made my mistake and bought from Sears, wont do it again.
Sears Cyber Monday Husqvarna are double the price as dealership
Couldn't believe Sears is selling their Husqvarna equipment for double the price as the dealership, Lowes, etc and that price has been lowered from an even higher price that's been crossed out to make consumers think they're getting over $100 off the original price. Example: Husqvarna 327LS 24-1/2-cc is on sale for $571.75 this is the original price $657.52. on their extended Cyber Monday sale today. At the dealership site www.husqvarna.com the same trimmer 327LS 24.5 cc for $339.95 and at Lowes Item # 328969 for $339.95, also.
Sears is doing False Advertising
On September they sent out a flyer for the East Coast area and in that flyer they advertised Men's Boots Brake Buckle Leather Biker 6" Black D91684 Sold By: Sears Promotion: Free Shipping for Kiosk Orders for $99.99. The sale was from November 20th through the 23rd (Pre-Thanksgiving sale). I went to the Sears store in Dartmouth, MA to purchase the boots. I tried on a pair of size twelve's and they fit so I asked the sales rep if they had another pair because the ones they gave me to try on where damaged (the stitching was all torn and the sides of the right boot had looked like they had been dragged along the ground). The sales rep said that was the ONLY pair of these boots they had, so he checked on-line and said they could order them for me right there and they would ship them to me at no additional cost and I would receive the boots on November 25. Order number 294499486. I ordered the boots and they charged my CC. On November 22nd I received an email from Sears stating "We are sorry we are unable to fulfill your order because the items are no longer available.". I then contacted Sears customer service and she again processed the order on-line for the same boots. I checked my email later the same day expecting some sort of confirmation for the order. I received no email so I contact customer service again because I was supposed to pick up the boots in store at the Dartmouth location, but they had no record of any order processed; however, they did see the notes on my account but could not explain why the previous rep took all my CC information but never processed the order. I contacted the Dartmouth Store on my other phone and had the store manager and on-line customer service on the phone at the same time. The store stated they had one pair (the damaged pair) at this time, So customer rep and a supervisor they said they did have the boots in stock and said they would again process the order (again charging my CC) and have the boots shipped, and the boots would be delivered between December 1st and the 5th. Order number 297835275 On November 29th (today) I received another email from Sears (Yep, you guessed it (We are sorry we are unable to fulfill your order because the items are no longer available.) and they canceled the order again! I contacted customer service and asked to speak with a Supervisor again, after waiting 30 minutes on hold to speak to a supervisor, when they finally answered the call I informed the Supervisor that this call was being recorded, she told me "I am sorry but I can't stay on the phone" and immediately hung up on me. I have every intention of pursuing this matter further as since they did not have the boots as stated in the flyer nor did they have these boots in stock at ANY LOCATION in the area, or online would constitute false advertisement.
Sears Shipping Service
Sears review in Phoenix, Arizona: Cyber Monday
Quoted one price and charged another larger amount online within less than an hour...said promotions can change at whim during the day. Quote: "So you might have seen a different price." Apparently there is an hour to hour change. I was expecting the price I had written down less than hour before purchase. Not cool. Still trying to resolve this issue. I also copy and pasted the conversation with a live chat person and plan to send it to someone higher like president or someone. I will get to bottom of this ...one way or other...so not cool
Sears- pick up time a joke
I have an issue with the Concord Mall, Wilmington DE store and the 5 minute guarantee. I went to pick up an item on Sunday 11/27 at 10am. After sitting there for 29 minutes before my item was located I realized that the 5 minute policy is only for the associate's review not for the actual service. My order was "completed" the first time in 1:11 minutes. I added it to the board again and it was "completed" in 4:55 minutes. At least the average wait time went up. I was there for 29 minutes. I asked an HR associate to check why my order was completed. Sure I got a $5 off coupon but what I really wanted was for my order and the other three orders to stay in the *** for THE ACTUAL WAIT TIME. The reported rate on the board of 98% completed in 5 minutes or less is a LIE and the numbers need to reflect that! Just don't LIE and HIDE behind a 4:55 minute mark and give a coupon. Post the right numbers and do something about the actual wait time!
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