Sears Reviews and Complaints
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35 year Sears customer
I will never shop at Sears again. I have been a customer for 35+ years and this last mess up with not showing up on a scheduled delivery, a 3 month back order - when I paid in full for the furniture they had the items in stock but after taking my money the items seemed to have disappeared - unacceptable. They have wasted enough of my money and time for the last time. How many times does somebody have to stay home from work (and lose pay) to get a furniture set delivered in full. Then when you say they can take the half of the order that they delivered back and refund all of your money they want to charge you a 20% restocking fee. What a joke.
Sears review in Coquille, Oregon: Overcharged considerably
I recently ordered a new laptop that I saw online, a Dell Inspiron im5030-14113D. The price was $599.00 which was a little more than what I thought it might be worth but after chatting with a couple of people, went ahead with the purchase. Imagine when the package arrived, the price on the box was $399.00. I fired off two emails to Sears Customer Relations and they obviously don't care because I haven't heard a word. My next step is to file suit in small claims court for the overcharges plus fees. Do NOT do any business with Sears.com or Computronics.
The Sears store did not have my size in stock for a pair of shoes on sale. The sales clerk said she could order the shoes online for me at Sears.com - no shipping charge. She did so from a terminal withing the store. When the shoes did not arrive I contacted Sears and waited 10 days for them to track the purchase. The tracking number showed the shoes had been delivered, but of course I had not received them. There was no proof of receipt. I asked for a refund or a credit. The representative said she could not do that. The best she could do was reimburse the shipping ($5) and give me an additional $5 off another purchase. That didn't seem reasonable to me, as I was out $50 for the shoes. That I was a regular Sears customer with a Sears credit card did not make any difference. P.S. - I also questioned the refund of the $5 for shipping. The clerk had told me that if I ordered online from within the store using her login that I would not have to pay shipping.
Sears review in Dallas, Texas: 30 days to repair a non-working product
I bought a radial arm saw for nearly $1000. After assembly it was clear that the saw was seriously defective - two motors - one never worked, one stopped after half a piece of wood. I talked to several customer service people that didn't really know what I was talking about. After I finally (4 different people and 2 call backs) got someone that knew what I was talking about - I was told that yes I HAD to have an in-home service since it was so large (DUH) Then they told me it would be a month until they could get a technician out to look at it. An entire month for something that never worked correctly in the first place!!
Sears Craftsman parts
So you by your tools at Sears, you get Craftsman tools because of the quality and parts. After a while you need a consumable part and you go into the local Sears store. You find they don't carry the part and you have to go to the Sears Parts Center. Now you find they only ship the parts to you home and want $12 to ship a $22 part. When you question the shipping charge for a part you want to pick up at the store. The lady on the other end of the phone rudely says "well you don't expect us to pay for your shipping!". My thought is I buy an expensive tool. It has consumable parts, I expect to be able to replace the part without paying %50 shipping. I guess they should list the part at $34 with free shipping.
Sears appliance warranty doesn't cover installation issues when not installed by a sears technician. The technicians say to just call and set up the free installation through the warranty/protection service. However when I attempt to do that, they won't do it....
Sears Home Improvement/Heater Installation Gone Somewhere But Here
Customer service complaints at local level leaves a lot to be desired. Call coporate number to get issues resolved. Sears WAS a name I trusted. Initially Sears was to have installed a gas heater in my basement. They came out 10/17/2011 but the unit would not fit. I was told someone one would call me back regarding installing an electrical heater. After a week I called the project manager who said he would call back. (never did). Spoke with the DM, after informing him on 11/15/2011, I wanted to cancel, I was informed it would be a problem. I had left 2 voicemails with no response. The problem as defined by him was: they paid a lot of money to have this shipped. But yet and still I had been waiting for a unit which was in the warehouse, waiting for parts to be shipped, and so on. This DM stated he checked a log which showed calls had been made to me. I informed him a phone log is not indicative of phone content/conversation. I will cancel. Sears has seared me. I never received a copy of the contract. The pm showed me a picture of the unit in a binder. Never again.
Sears damage your house
Sears came to clean the air conditioning ducts and clean my dryer vent. They damaged the walls and baseboards of my house with their hoses and scraped my new washing machine. They told me that they never damaged the washing machine but I saw the person do it at the time and he admitted to it. They told me that I should rewallpaper my wall to fix the problem and were so unhelpful. I will not be using Sears Home Services again as a result. Be wary of the customer service staff as they awful to you for helpfulness, confidence.
Sears review in Atlanta, Georgia: Received confirmation letter but not product
on 11/1/2011, I tried to place an order online for a stroller to be delivered to my son and daughter-in-law. The order would go only to the credit card information and then would say unable to process this order at this time. The next morning on 11/2/11 I went into the local Target store and was told they do not place orders to be delivered in another state but I could buy the stroller there and ship it. I call the online service and spoke with a women named Katlin, who took all my information, but could not understand the billing address (MINE) was different from the shipping address and transfered me to her supervisor, Monette. Monette was very rude and snippy and kept putting me on hold and after 28 minutes she gave me a tracking number of #13124842513. I received a confirmation email with a delivery date. After it did not arrived and the tracking # did not work I called back and was told the order was never placed and I would have to give them all the information again. I walked into SEARS, went to their online computer and brought the same stroller, for less, and my son picked it up at their store that afternoon. Needless to say I will never use you online gift registery ever again
Sears review in Stoneham, Massachusetts: Utter delivery Failure!
I am a regular customer of Sears and I have shopped for various items over the years. Yet my last shopping experience with Sears left a very bitter taste in my mouth that makes me question going back to Sears ever again. On November 10th, 2011 I have bought a Bosch dishwasher over the Sears website. Since I was a trusting customer, I saw a good deal and acted on it. Sears charges a delivery fee (I paid 70$ plus 10$ extra for weekend delivery) even though none of the other major appliance stores like Best Buy, Home Depot or Loews does not. Still, I thought it was worth it since Sears gives (or I thought that it did!) a seamless customer experience. My mistake! Over the web, I have scheduled a delivery for November 18th and everything looked good. On Nov 17th, I have received a call from Sears delivery telling me that my delivery will come on next morning (Nov 18th) between 8.30 and 10 am. So I took my old dishwasher out of the counter so that it will be easier for Sears delivery guys next morning. (So naive of me!) The time passed on Saturday morning and I waited until noon. No one came so I called delivery services. the answer I got was 'Oh sorry, we were just about to call you, too!" Really? They told me that the dishwasher that I ordered was not available due to a vendor issue so they will call me back and reschedule. They called back on Sunday and told me It could be delivered at earliest on December 3th. I have ordered this machine on November 10th for a delivery on Nov 18th. Sears (this giant of a store) had more than a week to get the machine or at least tell me that they could not get it. But no, they called me on Nov 17th to tell me even that they will deliver my machine (that they did not even have) next morning. So now I have an old dishwasher sitting in the middle of my kitchen, 2 more weeks to wait, an a Thanksgiving which I will have wash my dishes by hands and bunch of guests that will listen how Sears deceives its customers by selling things that they do not even have or worse promise to deliver them! I do not think I will ever buy a rag from Sears again since now I know how they do not care about their customers. I will keep posting this review about the delivery blunder all around, Yelp, your website, local outlets, you name it I will post it. So people know what to expect from Sears!
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