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Dishonest Manager at Sears, Montgomery, AL

The manager at the Vision Center at Sears in the Montgomery Alabama store name N. Cobb, has on average 40 plus hours per week, but she does not actually work them she is stealing time and they are too lazy to check it out. Also, the monies left for donations seems to vanish when she does come to work. The other employes have less than 15 hours per week. The customers complains about her attitude and say how they will not be returning. If someone don't investigate this matter soon. The vision center may end up closing. Cobb is some piece of work.
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1 comment
Anonymous
#399899

THAT LADY IS TELLIN A BIG LIE..SHE ALSO WORK THERE (SHE JUST WANT HER JOB) SHE WORK WITH HER EVERYDAY

Review
#268649 Review #268649 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response

Sears dryer broke in 6 months

I have had the worst experience with Sears when I purchased a new high efficiency washer and dryer. I should have realized that I shouldn't have purchased them there when I had issues just buying them. I did all of my research online before making my purchase, and when my husband and I went to Sears we had the model numbers and all of the information for the washer and dryer we wanted. I gave the information to the sales woman who tried to talk me into a different dryer, a lower end model without steam that wasn't on sale and was actually more expensive than the one I picked which was on sale. After about 20 minutes of me saying that I wanted the ones I had already picked she started ringing up the sale. We said we wanted delivery and installation and purchased the required gas dryer hook up to have sears install it. We paid for the purchase and I looked at the receipt and pointed out to her that the dryer hook up was not on it so she rang it up separately and I paid for that. The day before my delivery they called to confirm the delivery of my washer and dryer, I asked to confirm installation and they said it was not being installed. I had specifically said I wanted it installed, and that was the only reason we purchased the new dryer hook up as my previous dryer already had the hook up but the sales rep said we needed a new one or they wouldn't install. The person on the phone said that there was an additional $20 fee to install a gas dryer and as I hadn't paid that fee they wouldn't install it. I was never told this is the store but wanted it installed so I told them I would run back to the store, pay the $20 and needed it installed. When I got to the store I saw a different rep who told me he couldn't add the installation fee because the woman who first rang up the sale put the dryer kit on a separate order. So he backed out the original sale which I had paid for with a check and the dryer kit which I had used my debit card for. He said the dryer kit would be refunded to my account and to just pay again for the kit and then he could add the install so it was all on one order. So I paid for them and checked my account about a week later and still had not recieved the credit, I looked at the receipt and it showed he gave me cash back, which I didn't get. I went back to the store to point it out and they did give me the cash. Delivery and all that went fine, until 6 months later my dryer breaks. I call right away and they say it is under warranty but they don't have any repair appointments for 3 weeks. So I took the appointment and the tech arrived promptly at 8am. However he could not fix it and said that the dryer is "too new of a model" so they don't have parts for them and will have to order it, and I would need to make another appointment, and the earliest available was another 2 weeks away. The part arrived 4 days ago, yet I have to wait another week for them to come fix it. In the meantime I've had to go to the laundromat, which had cost me nearly $150 so far. I can't believe it is taking over 5 weeks to get this fixed!
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1 comment
SearsCares
Sears Response
#361328

To Jacquettalyn,

I want to apologize for the multiple customer service failures that you have had to endure surrounding the purchase and installation of your washer and dryer. We appreciate you choosing Sears to make such a large purchase and the fact that you are still without a working dryer after 5 weeks is disturbing. I sincerely apologize for the frustration and inconvenience that we have caused for you and your family. My name is James and I’m part of the Sears Cares Escalations team. We would like to help resolve this issue quickly and to make things right with you. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the washer and dryer are listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Jacquettalyn) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#268605 Review #268605 is a subjective opinion of poster.
Service
Sears Installation
Loss
$800

Cheap made refridgerators sold by sears

I puchased a bew fridge in Feb 09 for $1100.00 now 2 years later the plastic cover in the icemake door woor out, it's softer than rubber. and Sears first wanted $640.00 for a new door without labor, I constacted the BBB, Who didn't do a *** thing, But sears reduced the price of the door to $340.00 pluss tax, Still does of what whirlpool told me the door cost. Sears and the BBB claims to support the consumer, but in reality they don't and don't care how many customers sears ripsoff. I was forst told by a rep from the sears repair service if I didn't like the repair cost, I should by a new fridge. Wow then after filing complaints sears says I have 90 days to accept their last extortion offer.
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Review
#268510 Review #268510 is a subjective opinion of poster.

Sears delivery is terrible-no responsiveness to customers

I ordered a mattress from my local Sears. The delivery process was supposed to call the evening before the delivery with a delivery window and then again 30 minutes before they arrived the day of delivery. I had called and requested an afternoon delivery. I did not receive either call. The only message I got was at 11 am the day of the delivery saying they'd been there, but since I wasn't they had left. How was I supposed to know to be there!?!?!? My reschedule has been similarly mishandled. This is despite 'intervention' from store managers, the mattress department, and the delivery department. No one has any authority to fix the situation and this morning I've was told that because I had requested a late delivery (for my first delivery time) that they can't deliver today. I had been assured by the store manager that it would be at my house today. I am cancelling my order. Sears has an antiquated system (no email or text notification-not to menation effective use of voice mail) and the employees are not empowered IN ANY WAY to assist customers with issues. No wonder Sears is floundering. Delivery and customer service used to be corner stones and now they are their downfall. Terrible and very disappointing.
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Review
#268499 Review #268499 is a subjective opinion of poster.
Service
Sears Manager
With Official Company Response

BEWARE of Sears.com

Ordered a rocker/recliner from Sears.com. Received notice that item was delivered to store, great, fast shipping, good price. WRONG! Wrong color, wrong manufacturer. All they could do was cancel the order and wait for charge to cancel as well. Meantime, sale on item was ending in less than 24 hours. Placed a new order, having it shipped to different store (that store did not have the means to replace with correct item...or so they say). Instead of a few days for delivery it is now taking 26 to 28 days to ship. I erred in the email address where all notifications are going to. I could not correct it in the update info page. I called customer service, was told they could do it from there end but it would not last. If I wanted any more correspondence I'd have to contact them again and they would change it again. I have tried several times to change the email address on the page where such changes are made but all the old info remains. I have never heard of such a thing, not being able to update info on the update info page. And delivery taking so long. And not being able to make an exchange rather than canceling and reordering. Where do customers go for good prices, good service and good customer care? It no longer exists.
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2 comments
SearsCares
Sears Response
#361437

To PC268298,

I'm very sorry to hear that the online order for your recliner was delivered to the store incorrectly and that you didn't receive better help from our store associate. We would be happy provide more assistance with this order and to help you in anyway that we can. My name is James and I’m part of the Sears Cares Escalations team and we value you as a Sears customer. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide this code (PC268298) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Anonymous
#359656

Sears.com does suck. One year for Halloween I ordered matching pirate costumes for my husband and I.

Both were listed as in stock. When they arrived, his was a pirate costume, but one from a completely different pirate set (had it's own matching female counterpart). When I called, the answer was the one I originally ordered must have been out of stock from the beginning so instead they sent the other one??

That completely defeats the purpose of matching now doesn't it? Will not shop there again, or kmart.com since they are one in the same.

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Review
#268298 Review #268298 is a subjective opinion of poster.
Service
Sears Shipping Service
With Official Company Response

Sears in Saint Louis, Missouri - Electric range/convection oven

My oven stopped working, I called Sears and the rep told me if I spent $300.she would send someone to lookd at it in 8 days! If they could not fix it..I would get that credit in store. I said I needed to speak with my hubby..she nastily said "this is a one time offer, if you call back it will not be available!" I purchased all new kitchen appliance, top of the line 2 years ago, and have been loyal for 30 yrs.. I asked if he could give any rebate or discount he replied "Well if it is on sale, I'll sell it to you! I went to Lowes, it was not their product or problem...but they were understanding, attentive and gave me a good deal! Got a new range the next day.... I will never shop Sears again!
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1 comment
SearsCares
Sears Response
#361485

To PC268198,

I realize that you have already replaced your range but I wanted to reach out and apologize for the poor customer service that you recently received from a Sears phone representative. I believe the agent was referring to a Service Smart Agreement which is a repair agreement that we offer. As long as the agreement is purchased before the first repair appointment, in the case that the appliance is deemed non-repairable or if the parts and labor exceed $500, Sears will provide a voucher for up to $500 to replace the appliance with. Regardless, we would like the opportunity to discuss this issue with you further and to regain your trust in Sears. My name is James and I’m part of the Sears Cares Escalations team and we value you as a Sears customer. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the range is listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide this code (PC268198) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

Review
#268198 Review #268198 is a subjective opinion of poster.
With Official Company Response
I bought a pair of 10K gold hoop earrings on sale for $29.99 supposedly marked down from $129.00. They had a very nice looking greek key geometric pattern. There were other $129 dollar hoop earrings too marking down just 60% though. So these were an especially "good...
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7 comments
Anonymous
#1281484

Never purchase jewelry at Sears again!!!!!!

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Review
#268132 Review #268132 is a subjective opinion of poster.
I tried to get a part for an air ratchet and found that the part was not available in the store. So I went online to order it. The part 81015215 list for 3.99. The shipping was 7.99. I call the parts cented in Tucker, Ga. to pick one up therte. They said they did...
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1 comment
nikalseyn
#359055

Sears is not the only place to get parts for tools and such. However, the shipping from most places will sometimes cost as much as the item you are ordering.

I just ordered three small springs for a B&S small engine and the springs cost $11.00 and the shipping was $7.50. But, I ordered them because I spent alot of time trying to find them both in stores and online and I needed them. If you know the part number, you can just plug that number into your search engine and find a place that sells it. Alot of places are out there so if you have some time, you can eliminate those that charge an arm and a leg for shipping, etc.

I now order all my John Deere tractor parts online.

Even with shipping it costs much less for blades, oil filters, etc., than if I go to the store here in town. As for Sears, I too have avoided it like the plague for at least 15 years now due to the lack of customer service and the lack of product knowledge of the salespeople.

Review
#268079 Review #268079 is a subjective opinion of poster.
Loss
$10
With Official Company Response

Sears-frig quit, have to wait 7 days for repairman

I purchased a new refrigerator approximately 17 months ago. Also purchased a new freeze at the same time. Have always purchased applicances from local SEARS store. Refrigerator quit working today. Called Sears repair and was told they could not come look at it for 7 days! I spent thousands of dollars and 17 months later it quits? Sure I understand things happen, but they expect me to wait 7 days for a repairman? Spoke to repairman from another company, he is coming tomorrow. Says he is very busy these days fixing SEARS refrigerators! When I told him Sears Kenmore, he described my refrigerator and the problem, without asking any questions. As I told the nice lady from Sears when I called, I will no longer buy Sears appliances....If your products are so bad that your repairmen cannot keep up, then you need to improve the product or hire more repairmen...We all know there are plenty of people who need a job right now.
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1 comment
SearsCares
Sears Response
#358523

Dear Anonymous-267704:

I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We understand that you have contracted with another local company to service your refrigerator but we would still like to speak with you about the unfortunate situation with your refrigerator. My name is Susan and I am with Sears Social Media Escalations team. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. We would like to look into this situation and make sure that everything that can be done for you is being done.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Anonymous-267704) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Review
#267704 Review #267704 is a subjective opinion of poster.
Service
Sears Repair
With Official Company Response

SEARS

Sears sold me abused, cracked wash/dryer that leaked from day one. It stop working within two mths of purchase. The washer was literally and completely disassembled into pieces on my floor". The plaster tub was cracked and the metal lining was corroded underneath!. A couple of weeks later the dryer broke?. I tried to return them but Sears refused to completely reinburse me:. Sears defrauded, bamboozled, deceived, burned, duped, tricked me into buying from them with a discount". Beware! They dissembled and disassembled.. They were very rude and did not consider fair option/. The customer service sucks! I'm the International Dance Queen and I will never purchase from Sears again". I recommend you beware also. ebec0f
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2 comments
Anonymous
#363063

:( :( this sucks don't buy this *** Sears sucks!!!!!!!!!!!!! This is horrible sears appliances don't very well my grandparents bought the one of their fridges and it broke down in lest than a year.

SearsCares
Sears Response
#358518

Dear Anonymous-267571:

My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you and your family. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. We are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer/dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Anonymous-267571) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

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Review
#267571 Review #267571 is a subjective opinion of poster.