Sears Reviews and Complaints
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Sears in Los Angeles, California - Lied, no repair done after 3 months
Took My Vaccume in for service to Sears and was only 6 months old if that. I had the purchase copy and they took it and gave us a loaner. I was dealig with a gal named Amanda she was always less then pleasant with each call as weeks went by. I was leaving out of state in Aug 2011 and returned the loaner and asked my daughter too pickup ours when it is done. The call came 7-10 weeks after sent to service that mine was completed. When I went to pick it up I was told they never got the loaner which they did. The storee mgr Rich Lopez went into the back and got mine came out and chucked it at me and proceeded to tell me that they no longer sell my product so that service never fixed it I was like REALLY you have had this almost 3 months and you told me it was fixed and now it isnt?? He was less then polite about it annd I left the store after Amanda lied about the loaner anbd he was not kind at all I will never shop in Elko Nevada Kmart nor Sears AGAIN and because they dont stand behind their products anylonger is ***.
Misleading: Sears optical in Hicksville is separate from the Sears store. The treatment there is awful. Kept waiting with a sign that says "be back at 11:30" takes arbitrary time out and keeps you waiting. Says glasses will be there in 2 days, you call back and he's out for the week with no note to co-workers as to status of your frames. Talks on the cell phone while waiting on you. Disgraceful and a poor reflection on Sears. If separate of Sears, why does it say "Sears Optical" when they won't stand behind you? If you call to complain you get their International Idiots answering and are of no help at all. I predict Sears will soon go down the tubes. They are no longer the Sears and Roebuck of yesteryear which was so dependable. Now they suck.
Sears in Portland, Oregon - Great for skinny girls, sorry big girls.
I was in a Sears looking for something in my size which is right on the cusp of plus sized. Meaning stores typically carry a few items in my size in all of their brands not just the plus sized section. When I looked around I did not see anything in my size. Confused I went looking for an associate to ask where the plus sized section was and was informed that there were only two Sears in my area that still had a plus sized section. The Washington Square Mall Sears in Tigard, OR now only carries one brand of clothing with plus sizes. I put down the shirt I had intended on buying and walked out and bought clothes in a shop that is more respectful of larger woman.
Trusting the Sears name, I hired Sears Lorton VA to clean my household duct work. The techinicians arrived wearing doo rags and looked unprofessional. The lead technician, who was dressed normally, had the work order on Sears letterhead, so I let them all in. They...
Sears in Washington, District Of Columbia - Failed to ship or refund item
We placed our first order with Sears Marketplace. The item was never shipped. After a complait call we got a notice of shipping with a tracking number linked to UPS. Bogus. When I called I was told it was a Fedex number, again Bogus. Sears Marketplace has failed to intervene in or handle the order made through them with Stacks & Stacks. It has been going on for better part of two weeks. Sears now tells me again they will investigate and get back which they never do.I have asked for conformation of their communication with Stacks & Stacks and have never received anything. Today I demanded a refund and told that will take an additional 3-5 days. In today's electronic media all things are instantaneous if you just do it.
Sears in Gallup, New Mexico - Installed our air-conditioner/heat unit incorrectly
We hired Sears to install a new air-condition/heating unit. The sub-contractor was terrible, they started the job on June 29 and finished a month later. A year later with water coming through my second floor to my first I find out Sears never installed it correctly to begin with. Now Sears won't take responsibility.. My insurance company is having to go after Sears to get them to pay for the damages. I am still having to spent lots of time and energy collecting information for my insurance company,NEVER will I buy anything from Sears again.
Sears didn't install my appliance correctly and doesn't care.
After 7 feet of flooding in my basement, I need a new washer, dryer, dehumidifier and water heater. Luckily, I only ordered the washer and dryer from Sears. The delivery "team" arrived this morning. The woman smelled like she hadn't bathed in weeks but she did a great job of banging my $1300 appliance down the stairs. It's a shame neither one of them thought I would want the machines hooked up. I called and was told they'd return later today. After 3 more calls, I'm now being told they will be back in 2 days and I will get my refund in 7-10 days. Hopefully, I will be charged a restocking fee as well. One helpful representative suggested that I return them myself if I don't feel like waiting. Sears couldn't give their merchandise to me.
I placed an order with sears. They told me after the order was placed that it would not be delivered until a time in which I could not accept it. I as them to expidite the order or cancel it. They said there was nothing they could do, it was already placed. I again asked them to cancel it and was told they place orders so fast they cannot canel them. This is ridiculous we put men on the moon they can cancel orders. I will NEVER shop with sear again ever. They were rude unhelpful when they made the error. NEVER AGAIN SEARS
Sears in Tyler, Texas - Ordered chair, never received.
I ordered a chair from Cymax through Sears online in September 2011. I've ever received the item, or any responses about the item. It was supposed to be delivered at the latest, two days ago. Three emails to Cymax and two emails to Sears over the past week to ask about the status of my order, and no response from anyone. Finally got help with Sears online chat this a.m.,, and they said they'd give me a refund. Now I get an email that says "Wait just one more week while we try to straighten this out". All I want now is a refund. I don't know if this is Sears fault, or Cymax's, but they are both off my shopping list!
Sears Sales Associates have poor product Knowledge
This past week I purchased a new Sears Washer and Dryer. While I spent an hour on the phone with the sales person I explained several times that i wanted to be certain the gas dryer I was purchasing was capable of venting on the right side of the machine. I was assured several time it was with the purchase of a side venting kit. Two days later as scheduled through there installation "Team" in the Philippines our machines arrived. The delivery men bring in my washer and hook it up no problem. Then they begin to tell me that the dryer needs to be vented on the right side in order to work? I then told the I agreed and that on their truck there should be the vent Kit. Ahhh yes we have it with us but it can only be installed in the warehouse, please call our delivery Team and reschedule. With all the calm I could muster I called to reschedule and was set up for Sunday at 9:00 am So on Sunday I awoke at 6:00am drove to our new home and waited , and waited then at 5 tell 9:00am the Delivery TEAM notified me that I needed to pick a different dryer that will vent because the one that was chosen will not work!!!!!! I lost it and told the nice lady to come pick up the washer and shove it. They did and they just lost a very good customer of 40 years. What has happened to Sears they use to be the best now they are terrible.
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