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Sears in Gallup, New Mexico - Installed our air-conditioner/heat unit incorrectly

We hired Sears to install a new air-condition/heating unit. The sub-contractor was terrible, they started the job on June 29 and finished a month later. A year later with water coming through my second floor to my first I find out Sears never installed it correctly to begin with. Now Sears won't take responsibility.. My insurance company is having to go after Sears to get them to pay for the damages. I am still having to spent lots of time and energy collecting information for my insurance company,NEVER will I buy anything from Sears again.
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3 comments
Anonymous
#368719

Having Same problem with Sears on heating and air condition took 3 months to get a hold of someone.

Anonymous
#351395

OMG! I have also had the same problem with SEARS heating/AC install.

The ac leaked into my dining room and kitchen. Sears associated told me to contact my insurance company. That they would repair the ac but not the ceiling. AC was installed approx 5 weeks when this occurred.

city inspection was not done. my insurance company is going after Sears. I have since found out that Sears is owned my Kmart.

I guess you get what you pay for. NOT!!

Anonymous
#351389

Thanks for writing this. Sears has made me feel like I was at fault.

Sears installed and Heating/AC system in my house. Within 3 months I had a four foot hole in my family room. Now they will not service the AC because there was is no catwalk installed. I was told by Sears my attic has been deemed unsafe and I will need to installed the catwalk before they can send someone out.

I have also discovered that a building permit was obtained but city inspection was never done. Had city inspector come out installation failed inspection. Image that! Now no one from Sears is returning my call.

Home owners insurance says Sears is responsible. I have contacted all of the consume advocacy groups in our area - Including the BBB!

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Review
#263852 Review #263852 is a subjective opinion of poster.
Loss
$30

Sears didn't install my appliance correctly and doesn't care.

After 7 feet of flooding in my basement, I need a new washer, dryer, dehumidifier and water heater. Luckily, I only ordered the washer and dryer from Sears. The delivery "team" arrived this morning. The woman smelled like she hadn't bathed in weeks but she did a great job of banging my $1300 appliance down the stairs. It's a shame neither one of them thought I would want the machines hooked up. I called and was told they'd return later today. After 3 more calls, I'm now being told they will be back in 2 days and I will get my refund in 7-10 days. Hopefully, I will be charged a restocking fee as well. One helpful representative suggested that I return them myself if I don't feel like waiting. Sears couldn't give their merchandise to me.
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1 comment
Anonymous
#355151

We bought a stove for $500 for our town house.

Seans came out and dropped off the stove/oven and then told us, "Oh we can't install this appliance as your connection isn't up to code"

Now, they took our money within 24 hours.

They did not tell us before hand that if our connection "wasn't up to code" that they would not install the stove oven. So, if you buy any appliance from Sears make *** sure they can install it. Now we have to find a contractor or gas person to now install this appliance and get our money back from Sears for installing as they never installed it.

So often we have found Sears to be a real pain in the backside. This is the last time I buy ANYTHING from Sears.

Review
#263788 Review #263788 is a subjective opinion of poster.

Sears Sucks

I placed an order with sears. They told me after the order was placed that it would not be delivered until a time in which I could not accept it. I as them to expidite the order or cancel it. They said there was nothing they could do, it was already placed. I again asked them to cancel it and was told they place orders so fast they cannot canel them. This is ridiculous we put men on the moon they can cancel orders. I will NEVER shop with sear again ever. They were rude unhelpful when they made the error. NEVER AGAIN SEARS
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4 comments
Anonymous
#352287

SEARs CARES only after the fact when they have bad press. I tried to deal with this situation at the very time it was happening.

I talked to several people including a supervisor and all they told me was they could do nothing.

Too late Sears I am not interested in every doing business with sears again. SEARSUCKS

Anonymous
#351732

Now that is funny i said i d i o t s and they blocked that?

Anonymous
#351731

They think we are all ***. You can cancel an order if it's on a credit card and there isn't a lot they can do about it.

Call you credit card and tell them you cancelled the order and refuse payment.

You have the right to the item immediately or a refund. Period.

Anonymous
#349162

Interestingly, while I never had a problem with merchandise or orders, about 5 years ago Sears rejected me for their charge card, with an 834 credit score!!! Who the *** do they accept?

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Review
#263722 Review #263722 is a subjective opinion of poster.

Sears in Tyler, Texas - Ordered chair, never received.

I ordered a chair from Cymax through Sears online in September 2011. I've ever received the item, or any responses about the item. It was supposed to be delivered at the latest, two days ago. Three emails to Cymax and two emails to Sears over the past week to ask about the status of my order, and no response from anyone. Finally got help with Sears online chat this a.m.,, and they said they'd give me a refund. Now I get an email that says "Wait just one more week while we try to straighten this out". All I want now is a refund. I don't know if this is Sears fault, or Cymax's, but they are both off my shopping list!
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Review
#263572 Review #263572 is a subjective opinion of poster.

Sears Sales Associates have poor product Knowledge

This past week I purchased a new Sears Washer and Dryer. While I spent an hour on the phone with the sales person I explained several times that i wanted to be certain the gas dryer I was purchasing was capable of venting on the right side of the machine. I was assured several time it was with the purchase of a side venting kit. Two days later as scheduled through there installation "Team" in the Philippines our machines arrived. The delivery men bring in my washer and hook it up no problem. Then they begin to tell me that the dryer needs to be vented on the right side in order to work? I then told the I agreed and that on their truck there should be the vent Kit. Ahhh yes we have it with us but it can only be installed in the warehouse, please call our delivery Team and reschedule. With all the calm I could muster I called to reschedule and was set up for Sunday at 9:00 am So on Sunday I awoke at 6:00am drove to our new home and waited , and waited then at 5 tell 9:00am the Delivery TEAM notified me that I needed to pick a different dryer that will vent because the one that was chosen will not work!!!!!! I lost it and told the nice lady to come pick up the washer and shove it. They did and they just lost a very good customer of 40 years. What has happened to Sears they use to be the best now they are terrible.
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1 comment
Anonymous
#351241

Any one who is reading this forum, please stay away from Sears if you value your time and sanity.

I am currently still resolving my brand-new purchase of a dryer from Sears. And believe me, it's been 2 weeks since the installation date, but it's still not working after about 10-15 calls and 2 schedules already.....

Please stay away from them, their delivery and customer services are a joke. No respect for the customers.

I knew Sears is a bad guy, but I want to give it a chance. Boy, am I so sorry for doing business with them.

Review
#263088 Review #263088 is a subjective opinion of poster.
Service
Sears Installation
Loss
$2066

Sears in Danbury, Connecticut - 50% accurate - returns are a hassle

I ordered two hardware items (welding tips) from Sears.com. One of the welding tips was delivered to me late and was not what I ordered. I attempted to return it to a local Sears Hardware outlet during my lunch break. I was told that they did not accept returns and that I needed to take it to a full line store at the mall for a credit. Since the item was only $13, I decided it wasn't worth the trouble to fight the congestion to make a separate trip to the mall. I won't be doing any more business with Sears or Sears.com. Their return policy is silly.
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Review
#263044 Review #263044 is a subjective opinion of poster.

Do not purchasea a roof from sears

had sears install a roof 12 years ago......the shingles were cracking spreading apart....i went from a wood roof to the asphalt composition shingles.....well sears workers didn't ventilate properly...shingles coming apart....called ...they did absolutely nothing...the typical run around...i hired experts in the field....had a new roof put on i am now in the process of suing them....they called to settle....but i'm taking them to court....they don't like that...too bad.....court date is 9/21/11 wish me luck..... do not do business with sears....especially roofing or big ticket items...they assume you are not going to go far with them because they are such a big cooperation and they assume you won't fight them....
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Review
#262979 Review #262979 is a subjective opinion of poster.
Loss
$7

Atrocious Sears Customer Service

Tried to return the "Anywhere Bed" inflatable mattress and bed frame to Sears in Sault Ste Marie, Ontario (purchased for $267 through the catalogue). Seems Sear's "new" customer service policy is to be completely non-accountable about their products. I felt the customer service women wanted to help and were embarrassed that the store policy absolutely forbid them from doing anything except say "try calling the manufacturer."-even though the product was marketed under the Sears brand name. I had purchased at the end of the season (August 31) in 2010 for the next year at our cottage. On the first use in August, 2011 by my niece (weighs about 110 lbs) the mattress lost air and the frame collapsed. Customer Service employees at Sears would not allow a return since it was beyond the 30 day return time- even though the product was clearly defective.
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Review
#262485 Review #262485 is a subjective opinion of poster.
I purchased a very large item (1,857 dollars total) in June of 2011. I was told to sign up (with this purchase) to Sears "Shop your way rewards" program. I did as instructed since it promised me credit towards their store as a percentage of the items purchased. In...
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4 comments
Anonymous
#1081535

"FRAUD!!!!!!" I ordered a $200 card that never arrived Sears will not cancel the card or reissue

The card is likely in some employees hands to use as a Holiday Gift or Corporate never issued it and this is a nice multi million dollar scam to prevent redemption - extracting the money from the rewards program !!!!!!

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Review
#262140 Review #262140 is a subjective opinion of poster.
Loss
$65

Sears has tried to survive at the consumers expense

I, too, have had a total lack of care and understanding from the service department customer support team. Except for one very nice and understanding lady whom I reached on my 3rd attempt and 5th month dealing with this fraud! She knew exactly what I was saying and she compared my tech to a mechanic who was trying to rip me off so he could come back to install the parts for yet another couple hundred bucks. Except she didn't document or escalate my call at all. Here is the begining of my never ending mess with Sears. First week in January my 5 month old Whirlpool Gold dishwasher went out during it's normal cycle. A tech (some *** subcontracted by Sears "Blue Team") was sent out a week later than the original 4 fricken hour window. He, in his few words of english, said "trol pan break" after a minute of pushing the buttons in an attempt to magically get another cycle to start. Knowing nothing about appliances, I assumed he tried and received some sort of error code (like the mechanic gets from my cars). That "code" meaning the control panel (computer) had blown. Backing up here a minute.... we chose to purchase all 5 Whirlpool Gold appliances @ Sears because of their new marketing campaign, the "Blue Team" or something even though they were more than Lo*es. Thus convicing me the Big Box stores wouldn't be as accomadating for service if we needed it. Backing up further.... in 99 I purchased the new front loading HE Neptune washer and dryer from Sears for a heafty price at the time. 11 months later I was pleasantly surprised to have Sears call ME to schedule a cleaning, tune up, and inspection before the mfg warranty expired. He called that morning to confirm a 1 hour window. He was on time, sober (a vendor Sears suggested last year to install the gas line needed for the new gas appliances, was drunk and 3 hours late) clean, and very kind. When he was done there was no charge and he refused a tip. I've never had a problem with the washer or dryer to date. That pleasant experience has now become a thing of the past. Thus the new spendy ad compaigne for the "Sears Blue Team". That was the last time Sears showed any real customer service... So after fighting for 7 months a refund for the original service call was refunded. What had really happened to the dishwasher was a wiring harness had become disconnected. My friend came over a few days after the new $200 control panel arrived to install it but thought to check a few thing first since it was so new. As soon as he removed the bottom panel he saw the problem he plugged it in and the dishwasher began right where it had left off. Sears agreed to send a manager and the sub tech come out on the 10 of July to see first hand that I had not even open the box for the new control panel and for us to show them where the real problem was. I thought perhaps they would like to learn from this mistake. Nope. Again, no call, no show. I waited a week in good faith. Nothing. So I called for the 10 time to see if they were going to refund me for the bogus tech that came in January and if they were going to refund me for the unopened control panel. Her reply was a tech could pick up the part and she would - once again escalate my refund request for the 7th time. Ok. So how about the refund for the part? In a very rude tone she said I hadn't paid for the part and would not see a refund for the January Tech visit. "We don't make mistakes. You didn't pay for the part. So unless you return it to us we are going to bill you for it!". I was pissed. Big time. I asked if she showed I had ordered the part - "No. That is why you need to return it to us. The tech usually orders the part.". After another half hour she realizes I had purchased the part after call Sears to order it, only to be transferred to Whirlpool to order it direct. This isn't my first issue. Just one that is on going. Last Nov I ordered our fridge from a local store who would deliver it the next day between 1-5. Never showed up. Called and the *** sold the same one twice to get the commission. We had to wait another 78 days to get one. Then the cooktop arrives, wrong one. But an upgrade. Had to call for service (burners weren't completly torked down causing the DSI not to work on three. That tech offered to clean and inspect the dishwasher as the warranty was to expire in 4 months. For a fee, of course. NO THANKS. Then like the techs always do: "Here is a copy of the survey you might get. Since you were happy with me just put all 5's like I show on this one. Or they may call you to answer the questions over the phone. It is like taking the food out of my kids mouth when people don't answer with all 5's. Know what I mean. Wink,wink". Thank goodness I never responded to their survey call. Would hate to be responsible for starving his kid. What a bunch of putzes. These are the worst examples I care to share. I did slice up my Sears card and just 3 weeks ago got a refund check for the bogus tech visit in January. Still trying for the refund of the control panel. Peace. Be persistant and threaten to file with the BBB.
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2 comments
Anonymous
#379469

My company spends over 700000.00 per year with Sears. The customer service is deplorable as is the "Shop your way rewards" joke.

They state that VIP points will be given and after ten calls, NOTHING. Shame on you Sears.

Anonymous
#345609

They are also trying to survive on the backs of their subcontractors. They are trying to push through new contracts that would pay the subs less money than the were paid in the late 80's

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Review
#262064 Review #262064 is a subjective opinion of poster.
Loss
$380