Sears
Reviews and Complaints
Caught on fire. No Lemon program is in word only
Sears Card
Sears Kenmore Refrig Contaminated
Extremely High cost to repair shell
The shell on my left hearing aid broke in half as I was replacing the battery. I was informed by your representative that the repair woukd cost $399.
I realize that the warranty has expired Feb. 07 but I feel that the shell must have been flawed and that that amount is excessive.
I had always followed the instructions for maintenance and the representative had sent them back to you for check up and adjustment prior to warranty expiration.
In light of this I feel I should get some consideration regarding the amountcharge to have this repair.
Purchased at Sears Hearing Center in Melbourne, Fl.
Sears Delivery
Sears tire warranty a hoax!!!
I just got back from my local SEARS store and can't believe what happened! I had purchased 4 new tires for my SUV in Nov.2005. The tires are 40 000 mile tires.
Last month (July) I had my tires rotated before going on a road trip and also an oil change at the local SEARS store. When I went on my trip I noticed my steering wheel vibrating when at high speed, my truck never did that before. I thought maybe it was the bad highway or whatever and put the thought out of my mind.
Today I went to my car dealer and told him about the vibrating... well, my mechanic told me I NEED NEW TIRES!!!! what???? My tires are only 2 1/2 years old and have only 30 000 miles on them... he told me to go straight to SEARS and show them the tires, they are cupping in tread.
I did! And they totally blew me off! They acknowledge my tires being bad but "probably due to bad shocks or so" Bad shocks??? Are they kidding? There is nothing wrong with my shocks! I have a warranty on my tires and they will not honor it or stand behind their *** tires. I am going to file a complaint with the BBB. By the way, how come 5 weeks ago when I had my tires rotated NO ONE noticed the bad tires? Their answer: "5 weeks ago the tires were probably still good."
Yeah right! My husband called customer satisfaction department, after reading all these blogs here I have very little hope they will even call us back. GO TO *** SEARS!!! Sorry, just had to vent.
Customer service is horrible
Untrueful 5 yr warranty
Sears "protection agreement"
Sears Service Dept. Stinks
Try to collect a paid in full debt.
Sears at Montgomery Mall has ripped me off $8180.95
Sears Canada - hidden restocking fees
Sears lawnmower the same
Sears Craftsman Mower - Horrible Design!
I purchased a self propelled Sears Craftsman lawn mower one years ago. That means, this is the second season I have used it. I paid $300 for this mower.
It is a model # 917.377842, 6.5HP Honda engine, and "features" easy height adjustment with one lever each for the front and back wheels (2 levers).
The steel levers slip into slots on the aluminum deck (can you see this train wreck coming?). Thus, after 1 1/2 seasons of adjusting the wheels for various conditions (wet - mow low, dry - mow high), the freaking levers no longer say in the aluminum slots because (are you listening, sears engineers?), steel tends to wear away aluminum, and now the slots are not able to contain the levers and the mower is constantly falling to it's lowest position, scalps the lawn, and what a mess that makes.
Guess what? One year warranty! The "helpful" sears service associate suggested I buy an extended warranty for this mower. The price? $ 300!
So, just into the second season, the options are to either buy a complete new deck (which will probably last another season or so), or buy a new mower.
I won't be buying anything from sears (it doesn't deserve capitalization) and now I realize that the name "craftsman" is Chinese for "cheap."
Too soon old, too late smart.
Ed Marshall
Akron, OH
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Im the one from 11-25-2008 i just wanted to share this...
WASHINGTON – Maytag Corp. said Tuesday that it has voluntarily recalled about 1.6 million refrigerators due to an electrical problem that could create a fire hazard.
The problem has led to 16 incidents ranging from smoke damage to major kitchen damage, Maytag said.
The Newton, Iowa-based company and the U.S. Consumer Product Safety Commission said the recall involves some Jenn-Air, Amana, Admiral, Magic Chef, Maytag, Performa by Maytag and Crosley side-by-side and top freezer refrigerators. They were sold from January 2001 through January 2004 at department and appliance stores and by homebuilders.
The refrigerators, which sold for $350 to $1,600, came in black, bisque, white and stainless steel. Those with bottom freezers are not included in the recall.
The recall notice said an electrical failure in the relay component that turns on the refrigerator's compressor can cause overheating and pose a serious fire hazard.
Maytag, a unit of Whirlpool Corp., said 41 refrigerator ignition incidents have been reported, with 16 resulting in various degrees of damage.
Consumers were advised to contact Maytag to find out if their refrigerator is included in the recall and to set up a free in-home repair. Its toll-free number is 866-533-****.
The company said refrigerators should not be returned to the stores that sold them.
Benton Harbor, Mich.-based Whirlpool purchased Maytag in March 2006 in a $1.8 billion deal.
Same issues with Sears, I had a GE refrigerator, paid $2000, lasted 2 years and serviced 8 times by Sears. Mother board burned up, I photographed it and complained to the consumer products. Product was made in Mexico by GE, almost set our home on fire. Lost hundreds of dollars in groceries, wasted 16 hours on repair calls, and lost my patience. I called GE direct, they replaced it at 50% off the price of a new one, so I had to pay another $1,000.
I complained to every corporate level at Sears, headquarters, Lemon people, lawyers at Sears etc. They accused me of being "hostile" and said "you are agreeing to decline our offer of $500 to replace the appliance." Are you kidding!!!
I've told everyone I know about the extremely poor service at Sears. The store manager never once returned my calls, the national customer service called me hostile, and I was never reimbursed for all the lost food.
Never, Ever, Never buy from Sears! Do not trust Consumer Reports magazine, who recommends products from Sears and a number 1 rating and the products have failed. I also lost a vacume cleaner from Sears, paid $300, it lasted on year before it too broke. Both items were number one on the Consumer Reports best appliances. What a joke!
Contact a lawyer and contact UL. Those products are faulty and need to be dealt with.
Good grief, if I spent a lot of money on a fridge and less than 3 years went by and a fire broke out, I would demmand a new fridge FREE of charge. Tell SEARS that you will never shop there again if they don't replace the fridge FREE.
Same thing happened to me yesterday. I smelled smoke coming from the kitchen, turns out my compressor on my Kenmore side by side refridgerator went into flames.
We purchased it June of 2006, barely 2.5 years new. I have AHS home coverage insurance, they are coming out today.
Hey there, I'd have called the manufacturer, the Fire Department, ULC, The power company and my insurance company. They, would have done something REAL FAST!!!!
My refrigerator did the samething relay caught on fire at 3 in the morning luckly I woke up and we got the kids out called sears was told all they could was give my 150 to the repair guys bill and 100 to part.They act like fire is normal ware and tear