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Noone ever works at Sears or so it seems. I submitted the details of my business ( Lovely Intimates, Inc) and requested for approval of online sales program - 'Sears on Sears' for a month. The date I registred is 08/01/2011. I contacted Sears seller support on ...
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2 comments
Anonymous
#577308

Yes - I am having the same experience. I sell on Amazon, Buy, Ebay, Shopping, PriceGrabber, etc.

and have had no difficulty with account set up of feed uploading.

Clearly SEARS has no interest in adding new merchants.

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Review
#259017 Review #259017 is a subjective opinion of poster.
I can't believe the run-around my 86 year old mother has gotten on her new kitchen durable products. A fridge- broke three times, dishwasher- broke one time with a blown up board, and stove top - broke one time with cracked glass. Each service intervention has...
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2 comments
Anonymous
#344450

Dear "Sears Cares", You have got to be kidding! I e-mailed a letter to Sears' "Social Media Support" in reponse to a note I had from a fellow named Roy, which pertained to this very issue of faulty appliances and poor customer service.

It was a detailed letter, including contact information and a breakdown of the concerns. Two weeks later that letter has gone un-responded-to.

You claim Sears cares! If they did they'd stop sending canned responses to very important business correspondence and communicate directly with people who are so upset at Sears' practices. Sears doesn't really care, and the way they handle their customer complaints speaks to that statement.

Fortunately we live in a world where we have choices.

Mine is to NEVER buy an appliance from Sears again. I hope the rest of the common public can follow that as well.

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Review
#258895 Review #258895 is a subjective opinion of poster.
Service
Sears Parking
Loss
$1200

Sears in Atlanta, Georgia - This company is just horrible, period.

The Lawn Tractor I purchased from Sears never performed well. They sent out service but one thing or another continued to work poorly. I finally went and bought a push mower at Home Depot just so i could mow my lawn. My yard is big and with the heat i decided i had to get the tractor in good shape. Service came out and did a basic tune up and leveled the deck, which has never been right. They charged $175. The mower then would start, run a few minutes, and die. I called them back out and he did some work on the carburetor and said to add some gas detergent. It was covered by the 90 day warranty from the previous service so there was no charge. Unfortunately, there was also no change. The mower will not run. It was a wasted $1,000. My push mower still runs well though. Unfortunately, this is par for the course. I'm kicking the Sears habit.
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1 comment
Anonymous
#338999

I'm kicking the sears habit too. I'm buying from someone that believes in service after the sale....

Review
#258815 Review #258815 is a subjective opinion of poster.
Loss
$1

Sears in Los Angeles, California - The Worst Warranty In The World!!!

Sears is not the company my parents and grandparents once knew. I've always bought appliances from them and over the last 5 years its been a horrible experience. They will do everything in their power to not give you the service you paid for! They'll give us an appt. in a 4 hour window and then call 2 hours into that window and say the repairman called in sick and they can't come out. But this is after we've taken the day off work to wait for the repairman. So its much worse than just not fixing the appliance because we've lost money from not going to work. I'm currently going to the city courthouse to get the paperwork to sue them. I'm also putting a call into the news organizations to let them know about this. :(
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Review
#258719 Review #258719 is a subjective opinion of poster.
Loss
$1500

Sears in Saskatoon, Saskatchewan - Mix up with delivery and install

I live in Saskatchewan and own a condo in Edmonton, Alberta. The dishwasher in the condo in Edmonton was no longer working for my tenants. To make things easier (I thought), I ordered a dishwasher from Sears and picked a delivery date on the calender provided. Then I "tried" contacting the service department for install. Oh my God, what a trial that was! On my initial call, I was transferred to four different departments, and then was led to believe that I was speaking to the right person (department). I get a call last night to confirm delivery - but to Saskatoon not Edmonton!! So I had to go through the whole thing again and now it can't be delivered and installed until Sept. 7. Meanwhile I get a email from the service department apologizing for all the mix ups, and claim them don't know why it would have been delivered to Saskatchewan..and gave me a 1-866 number to call to see if I could change the delivery date. I called the number and it is not Sears...it is some service that you have to pay for....I am very disappointed and will never order anything from Sears again.
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Review
#258462 Review #258462 is a subjective opinion of poster.

Sears Auto Center refused to do brakes

I had a coupon for $114.99 for brake service (one axle). They required a $15 "inspection" prior to doing any work and came back with a list of things "wrong" with my car and said they can't install new brake pads until I get all those things repaired. I told them I could only afford to fix one thing at a time but the customer service advisor wasn't even listening to what I was trying to tell him and they wouldn't do the brakes so I left without having any work done. I left very disappointed.
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1 comment
Anonymous
#339688

I went to Sears to get new brake pads installed but when I found out that I had to pay $15 just to have them tell me they needed to be changed and probably more and that it would have cost me over $400 to have it done, I decided to just do it myself. I youtubed a video for instructions and holy *** it was easy.

Plus, it only cost about $50 total to do it myself.

Around $40 for all of the pads at NAPA and around $10 for the brake caliber need to reset the piston. Still one of the easiest repair jobs ever.

Review
#258461 Review #258461 is a subjective opinion of poster.
Product
Sears Coupon

Sears is giving me the run around about replacing our t.v.

We purchased a Panisonic 56 inch H.D T.V. in 2007. Since we purchsed the t.v. we have had nothing but problems. We have had 3 bulbs replaced and now the whole chasis went out. We have the chasis sitting in out living room and Sears will not install it becuse they called Panisonic and they both want to just replace the t.v. We have been waiting a month and still no resolution and still no t.v. Sears has lost a life time customer and my next step is contacting my Attorney and the better business bureau.
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Review
#258175 Review #258175 is a subjective opinion of poster.

Sears in Saint Clair Shores, Michigan - Sold 2006/2007 appliances in 2009, can't get griil now.

In Jan. 2009, I purchased a Kenmore Pro Refrigerator and Freezer for $3,000.00 at Sears in Oakland Mall, in Madison Heights, MI. My contractor preferred that I have all my appliances before they started my construction project. For the last year in a half, I've purchased the Kenmore Pro 3. cook top, 4. dishwasher, 5. double oven, 6. single oven and 7. warming draw totaling $12,000.00. Nevertheless, I've been trying to buy the Kenmore Pro Dual Stainless Steel Grill since March, only to find out that it's discontinued. It was available for purchase on the website until July or shall I say until I complained. After complaining and calling, everyone, I found out the my fridge and freezer is Sears 2006/2007 model. Wow. Unbelievable. I knew it was a problem, because all appliances last a few years and parts and accessories should last longer.
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Review
#258172 Review #258172 is a subjective opinion of poster.
I have been trying to get service out to my house for over three weeks for a Riding Lawn Tractor. The tractor was bought new in March 2010. Since then I have had 1 repair on it and it needs service again. The tractor is under warranty. I call into the customer...
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1 comment
Anonymous
#337146

Good luck with them coming out. When they do they will have to order a part and that will take another three to four weeks for them to come back.

My new lawn tractor puchased in May 2011 has now been down for 6 weeks and they will not be back for another two weeks. All for a $2.50 spring!

Review
#258150 Review #258150 is a subjective opinion of poster.
Loss
$1200

Sears in Akron, Ohio - Way off on there phone quote for children glasses

I called sears for an estimate with all the info needed to give me a quote over the phone. Glasses for a five year old even prescription info they quoted me at seventy five dollars, then drove all the way there spoke with an associate and they changed there quote to 130 which is way over what i was told on the phone. Sounds like a scam to me or commission issue either way i was peeved for the misleading info and was not pleased with the way I was told it was a mistake. How is it a mistake when all the info was given, even prescription, bull #$%@
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1 comment
nikalseyn
#334431

the employee on the phone gave you a price for a basic, cheap pair of glasses and when you went in, you picked a better, more expensive pair.

BTW: there and their are used differently in the English language

Review
#257740 Review #257740 is a subjective opinion of poster.