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Sears review in Portland, Oregon: Great for skinny girls, sorry big girls.

I was in a Sears looking for something in my size which is right on the cusp of plus sized. Meaning stores typically carry a few items in my size in all of their brands not just the plus sized section. When I looked around I did not see anything in my size. Confused I went looking for an associate to ask where the plus sized section was and was informed that there were only two Sears in my area that still had a plus sized section. The Washington Square Mall Sears in Tigard, OR now only carries one brand of clothing with plus sizes. I put down the shirt I had intended on buying and walked out and bought clothes in a shop that is more respectful of larger woman.
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1 comment
Anonymous
#351877

So what are you complaining about? It should be incentive to lose weight...

Review
#265120 Review #265120 is a subjective opinion of poster.
Trusting the Sears name, I hired Sears Lorton VA to clean my household duct work. The techinicians arrived wearing doo rags and looked unprofessional. The lead technician, who was dressed normally, had the work order on Sears letterhead, so I let them all in. They...
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14 comments
Anonymous
#1276453

Wow, I had the same experience with Sears Home Services, Lorton, VA. To make a long story short, January 2017, Three technicians?

showed up at my house to clean my air duct as scheduled for $99 as advertised. However, once in my home the lead technician claimed to find some much wrong (mold etc.) but my system was only a few years old. Bottom line, $99 turned in over $2k.

I thought that this was an outrageous amount...I've called and spoken to so many people including a rep from the quality control unit...ultimately, they said that they cannot help me, so I'm stuck with this charge. This is such a scam and ripoff.

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Review
#264922 Review #264922 is a subjective opinion of poster.
Service
Sears Repair

Sears review in Washington, District Of Columbia: Failed to ship or refund item

We placed our first order with Sears Marketplace. The item was never shipped. After a complait call we got a notice of shipping with a tracking number linked to UPS. Bogus. When I called I was told it was a Fedex number, again Bogus. Sears Marketplace has failed to intervene in or handle the order made through them with Stacks & Stacks. It has been going on for better part of two weeks. Sears now tells me again they will investigate and get back which they never do.I have asked for conformation of their communication with Stacks & Stacks and have never received anything. Today I demanded a refund and told that will take an additional 3-5 days. In today's electronic media all things are instantaneous if you just do it.
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Review
#264079 Review #264079 is a subjective opinion of poster.

Sears review in Gallup, New Mexico: Installed our air-conditioner/heat unit incorrectly

We hired Sears to install a new air-condition/heating unit. The sub-contractor was terrible, they started the job on June 29 and finished a month later. A year later with water coming through my second floor to my first I find out Sears never installed it correctly to begin with. Now Sears won't take responsibility.. My insurance company is having to go after Sears to get them to pay for the damages. I am still having to spent lots of time and energy collecting information for my insurance company,NEVER will I buy anything from Sears again.
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3 comments
Anonymous
#368719

Having Same problem with Sears on heating and air condition took 3 months to get a hold of someone.

Anonymous
#351395

OMG! I have also had the same problem with SEARS heating/AC install.

The ac leaked into my dining room and kitchen. Sears associated told me to contact my insurance company. That they would repair the ac but not the ceiling. AC was installed approx 5 weeks when this occurred.

city inspection was not done. my insurance company is going after Sears. I have since found out that Sears is owned my Kmart.

I guess you get what you pay for. NOT!!

Anonymous
#351389

Thanks for writing this. Sears has made me feel like I was at fault.

Sears installed and Heating/AC system in my house. Within 3 months I had a four foot hole in my family room. Now they will not service the AC because there was is no catwalk installed. I was told by Sears my attic has been deemed unsafe and I will need to installed the catwalk before they can send someone out.

I have also discovered that a building permit was obtained but city inspection was never done. Had city inspector come out installation failed inspection. Image that! Now no one from Sears is returning my call.

Home owners insurance says Sears is responsible. I have contacted all of the consume advocacy groups in our area - Including the BBB!

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Review
#263852 Review #263852 is a subjective opinion of poster.
Loss
$30

Sears didn't install my appliance correctly and doesn't care.

After 7 feet of flooding in my basement, I need a new washer, dryer, dehumidifier and water heater. Luckily, I only ordered the washer and dryer from Sears. The delivery "team" arrived this morning. The woman smelled like she hadn't bathed in weeks but she did a great job of banging my $1300 appliance down the stairs. It's a shame neither one of them thought I would want the machines hooked up. I called and was told they'd return later today. After 3 more calls, I'm now being told they will be back in 2 days and I will get my refund in 7-10 days. Hopefully, I will be charged a restocking fee as well. One helpful representative suggested that I return them myself if I don't feel like waiting. Sears couldn't give their merchandise to me.
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1 comment
Anonymous
#355151

We bought a stove for $500 for our town house.

Seans came out and dropped off the stove/oven and then told us, "Oh we can't install this appliance as your connection isn't up to code"

Now, they took our money within 24 hours.

They did not tell us before hand that if our connection "wasn't up to code" that they would not install the stove oven. So, if you buy any appliance from Sears make *** sure they can install it. Now we have to find a contractor or gas person to now install this appliance and get our money back from Sears for installing as they never installed it.

So often we have found Sears to be a real pain in the backside. This is the last time I buy ANYTHING from Sears.

Review
#263788 Review #263788 is a subjective opinion of poster.

Sears Sucks

I placed an order with sears. They told me after the order was placed that it would not be delivered until a time in which I could not accept it. I as them to expidite the order or cancel it. They said there was nothing they could do, it was already placed. I again asked them to cancel it and was told they place orders so fast they cannot canel them. This is ridiculous we put men on the moon they can cancel orders. I will NEVER shop with sear again ever. They were rude unhelpful when they made the error. NEVER AGAIN SEARS
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4 comments
Anonymous
#352287

SEARs CARES only after the fact when they have bad press. I tried to deal with this situation at the very time it was happening.

I talked to several people including a supervisor and all they told me was they could do nothing.

Too late Sears I am not interested in every doing business with sears again. SEARSUCKS

Anonymous
#351732

Now that is funny i said i d i o t s and they blocked that?

Anonymous
#351731

They think we are all ***. You can cancel an order if it's on a credit card and there isn't a lot they can do about it.

Call you credit card and tell them you cancelled the order and refuse payment.

You have the right to the item immediately or a refund. Period.

Anonymous
#349162

Interestingly, while I never had a problem with merchandise or orders, about 5 years ago Sears rejected me for their charge card, with an 834 credit score!!! Who the *** do they accept?

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Review
#263722 Review #263722 is a subjective opinion of poster.

Sears review in Tyler, Texas: Ordered chair, never received.

I ordered a chair from Cymax through Sears online in September 2011. I've ever received the item, or any responses about the item. It was supposed to be delivered at the latest, two days ago. Three emails to Cymax and two emails to Sears over the past week to ask about the status of my order, and no response from anyone. Finally got help with Sears online chat this a.m.,, and they said they'd give me a refund. Now I get an email that says "Wait just one more week while we try to straighten this out". All I want now is a refund. I don't know if this is Sears fault, or Cymax's, but they are both off my shopping list!
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Review
#263572 Review #263572 is a subjective opinion of poster.

Sears Sales Associates have poor product Knowledge

This past week I purchased a new Sears Washer and Dryer. While I spent an hour on the phone with the sales person I explained several times that i wanted to be certain the gas dryer I was purchasing was capable of venting on the right side of the machine. I was assured several time it was with the purchase of a side venting kit. Two days later as scheduled through there installation "Team" in the Philippines our machines arrived. The delivery men bring in my washer and hook it up no problem. Then they begin to tell me that the dryer needs to be vented on the right side in order to work? I then told the I agreed and that on their truck there should be the vent Kit. Ahhh yes we have it with us but it can only be installed in the warehouse, please call our delivery Team and reschedule. With all the calm I could muster I called to reschedule and was set up for Sunday at 9:00 am So on Sunday I awoke at 6:00am drove to our new home and waited , and waited then at 5 tell 9:00am the Delivery TEAM notified me that I needed to pick a different dryer that will vent because the one that was chosen will not work!!!!!! I lost it and told the nice lady to come pick up the washer and shove it. They did and they just lost a very good customer of 40 years. What has happened to Sears they use to be the best now they are terrible.
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1 comment
Anonymous
#351241

Any one who is reading this forum, please stay away from Sears if you value your time and sanity.

I am currently still resolving my brand-new purchase of a dryer from Sears. And believe me, it's been 2 weeks since the installation date, but it's still not working after about 10-15 calls and 2 schedules already.....

Please stay away from them, their delivery and customer services are a joke. No respect for the customers.

I knew Sears is a bad guy, but I want to give it a chance. Boy, am I so sorry for doing business with them.

Review
#263088 Review #263088 is a subjective opinion of poster.
Service
Sears Installation
Loss
$2066

Sears review in Danbury, Connecticut: 50% accurate - returns are a hassle

I ordered two hardware items (welding tips) from Sears.com. One of the welding tips was delivered to me late and was not what I ordered. I attempted to return it to a local Sears Hardware outlet during my lunch break. I was told that they did not accept returns and that I needed to take it to a full line store at the mall for a credit. Since the item was only $13, I decided it wasn't worth the trouble to fight the congestion to make a separate trip to the mall. I won't be doing any more business with Sears or Sears.com. Their return policy is silly.
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Review
#263044 Review #263044 is a subjective opinion of poster.

Do not purchasea a roof from sears

had sears install a roof 12 years ago......the shingles were cracking spreading apart....i went from a wood roof to the asphalt composition shingles.....well sears workers didn't ventilate properly...shingles coming apart....called ...they did absolutely nothing...the typical run around...i hired experts in the field....had a new roof put on i am now in the process of suing them....they called to settle....but i'm taking them to court....they don't like that...too bad.....court date is 9/21/11 wish me luck..... do not do business with sears....especially roofing or big ticket items...they assume you are not going to go far with them because they are such a big cooperation and they assume you won't fight them....
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Review
#262979 Review #262979 is a subjective opinion of poster.
Loss
$7