Sears Reviews and Complaints
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Sears:selling 4 year old fridge as new floor model (discounted)
I purchased a side by side refrigerator in August of 2011 (floor model on sale and because it had a couple of small dents on the side and a small area of paint missing I received a further discount). When I got it home I found two more dents on the top of the fridge. While looking for the model and serial number on the fridge I found the manufacturing date; it was built in August of 2008. I went back to the store with this information and asked for a further discount. They stated there was nothing more they could do - they had given me the best price possible. How can they consciously sell an OLD product represented as NEW floor model that has been discounted without conveying this information to the customer? I have been a Sears customer for years; purchased all our major appliances and replacements as well as home and garden products. Another family of customers gone. All pricing aside, this is more about being deceived. What a scam!!!
Sears in Baltimore, Maryland - Horrible phone warranty support but people in store saved the day
I bought a Kenmore electric range with a glass top, which cracked after four months. Nothing hit it, it just cracked in half by itself. I called the Sears warranty people and was told it was a "thermal crack" and was covered by my one-year warranty. We set up a date for the repair: Thursday between 8 a.m. and noon. I took off work on Thursday and at 15 minutes past noon the repair man called and said it would be $129 for his visit plus $250 for the part. I said it was covered under warranty and he replied "No, 99.9% of the time the crack is the homeowners fault and I am the one who determines fault". I told him to kiss my *** and called the Sears warranty phone people back, asking to speak to a manager. They put me on hold and 50 minutes later I was still on hold, so I hung up. A lady I work with suggested going to a Sears store, and what a great idea it was. They took great care of me: They came and got my stove and installed one without a glass top. I will never buy a glass-top stove again. So glass tops on ranges suck, the Sears phone warranty people are horrible, the Sears repair people are horrible, and the Sears store people are great.
We have a Kenmore upright freezer that stopped working after 2 years. The tech told me it wasn't meant to be in the garage. Really? When we went to buy the unit we told the salesman exactly where it would be placed and exactly why we were buying a new unit. The...
In May 2011, our Kenmore clothes dryer stopped working. We called Sears for service. We were "upsold" a service package that included not only the repair but an extended warranty – something we usually do not purchase. We made it clear when we booked the service, and...
Mattress purchased from Sears
We purchased a Sterns & Foster mattress Nov. 2010 from Sears Dept. Store. The purchase price was over $2,000. In early July I noticed that the side of the mattress was buldging (I have pictures which I sent to Mattress Warranty Exchange and to Corporate office). I was told that it was "normal" wear and tear. I have had it only 9 months and I have a 10 year warranty. I sent in the ridiculous claim form along with photos and was told we were denied! Ok, so I complained, called several numbers and one day out of the blue they told me that our claim was reviewed by a Dept. manager and we would be getting a replacement. Wonderful!! Ok, here is the status. It is now mid-August and have already had 2 delivery dates canceled at the last minute because the mattress they had at the warehouse was dirty and did we still want it?! Huh?? No, I don't want a dirty mattress! Both canceled dates were because they had a dirty mattress. Now, my new delivery date is August 26. Let's just see if they have another dirty mattress - - I'm sure it is the same mattress - if it exists at all. We have had to *** work and stick around waiting and changing plans last minute. I'm pissed!! I have dealt with Sears for over 40 years and I will never buy even a paper clip from them again! I hope it gets resolved within my 10 year warranty. Sucks!! Going to Sterns and Foster and then to Better Business Bureau!
Sears dirty little secret Home town sears stores are not sears stores
I got a treadmill at a sears hometown store and it went bad so i took it back to a sears store where i moved to and the store told me they could not except any thing from a hometown sears store. the hometown sears store has the same cash register receipt as the sears store has. But i was told because i got it at a hometown sears store i would have to take it back there one hundred miles from where i live now. But if i had got it from a sears store i could take it to back any store in the USA.
Sears: Recently while in Sears Waldorf store I was offered a Sears Card, no paper work and approved in one minute and I accepted, if it could be down in one minute. I never gave it another thought until it came in the mail. Well I go on the Sears online store and...
Sears Kenmoore Elite Oasis Washer is *** !
Since the purchase of both the Kenmore Elite Washer and Dryer both have performed poorly or not at all. Back in 2010 a service tech did come to replace a defective mother control board on the washer and now it works worse than before . Trying to get a sears service tech out to the house on time is also a waste of a day , even if the show up . I now have a four year old washer that now does not gets used at all and I have to juggle my laundry at the local laundry mat . Good thing I am a single man ,if I have a family and kids this could be a disaster . Also, I am selling my home so now I have to buy two new machines to replace the *** that is in my house . Sears just lost my money after 20 years and 3 homes filled with their products .
Sears has never been the same since Kmart bought them everything about Sears sucks now it used to be the craftsman tools u can bring back and exchange no matter what not anymore Kmart has destroyed Sears like they destroyed there own company I'm a mechanic and I use craftsman tools it seems Sears is no longer a store for a man to go to and shop thanks Kmart for destroying what used to be a great department store that had good customer service somebody needs to take back this company and restore it back to the way it used to be
On 6/25/11 we purchased a small Whirlpool side by side refrigerator from the Sears Outlet in Shrewsbury MA. It was not used/returned, simply had a small scratch on the paint, and we were given a full warranty for this appliance. The cost was 800.00 We set up a delivery...
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