Sears Reviews and Complaints
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Sears only employs ***
I am flabbergasted by my recent interactions with sears. I purchased a refrigerator for my parents. The delivery was a nightmare, they kept my elderly mother waiting all day then called at 10:30 at night to say they were still on their way. She asked them to deliver the next day. The next day, no one knew where the refridgerator was and we spent one hour on the phone trying to figure that out. When delivered, they said they could not set up the ice- maker. HUH? So that was another call and another visit, when the technician arrived he said he was the wrong guys and gave my mother a totally useless number to call to reschedule. After another hour on the phone with non-english speaking individuals, (and being hung up on twice)I gave up and called my own plumber to the tune of $120! But i guess that is what Sears wanted all along right?! Never again will I step foot in sears, terrible service and an utter waste of my time.
Sears has to be the worst company ever. On May 24 I called into sears for a repair tech to come and repair my range. The customer service rep. scheduled me for the following date. The tech was a no show, after informing sears they stated that they will rescheduled for next avail. date.Second time same thing no show. That Sat. tech was scheduled to come again only to say that he can not repair the appliance because he does not have the proper tools. i also found out by one of the customer service reps is that sears allows you to scheduled online for a tech knowing that the date that populate online are complete wrong. See sears will schedule you knowing that no tech will be coming out to your home. That why it takes a tech at least 4 schedule times before they tech comes out.
We had sears home service (SHS) install a brand new 5,000 Heat& Air unit July 2009. In April, we turned the unit from heat to A/C and it did not work. After several repair calls ( some of which were no shows by the repairman, unsuccessful repairs, accusations that...
Misrepresentation on Sears Website
I loved Sears. We shopped there for our most important appliances and furniture because shopping at Sears has always been a good experience. Customer Service was great and I've never had a problem with them that they were not quick to solve. I went online to find a desk with built in file cabinet, like an executive desk but not with the price. Found this great desk with separate file cabinet on castors. It was for 379.99. I was so pleased. I called the number to order and spoke to the CSR and confirmed we were looking at the same product. I made the purchase and eagerly awaited the delivery. The desk finally arrives and we open up the box and start setting up before we realise there's no filing cabinet. So i call Sears thinking it must be an error on their part. Only it wasn't. Apparently the filing cabinet was sold separately. I told the guy no way. I checked and double checked and no where did it say file cabinet sold separately. He asked if I was told by the CSR when I called in the purchase and I told him it was never mentioned that it was. He checked the website and agreed that it didn't say that and proceeded to check another part of their system to see why the file cabinet wasn't sent. He finally came back and said he found the information indicating that it's sold separately but he had to search for it. He said he couldn't do anything and transferred me to the complaint dept. I spoke to a woman and explained the problem and right away she said "Ma'am I'm not giving you a free filing cabinet". She said that I "assumed" that the file cabinet came with the desk. I argued that there was nothing to say it didn't. She didn't even apologise for the inconvenience or additional cost but said she wasn't giving me anything for the "misunderstanding". I asked to speak to her supervisor and was told the same thing before I even finished my complaint. I asked to be transferred to someone else. I got the head of the department who shut me down before I even got started on my complaint. I was so angry. I couldn't believe this was the same reputable company I enjoyed shopping at. I told them I'd make a complaint to the BBB and she said to go ahead. I filed the complaint and got the standard, we have a disclaimer and Sears reserves the right to make changes on its website....yada...yada...yada. I was even offered 50.00 for the inconvenience. I declined. Needless to say the matter couldn't be resolved by the BBB. I will NEVER shop at Sears again. Worst customer service ever!!
Still waiting for Sears extended warranty after 30 days.
Sears has the wrong parts listed on their mowers. They send me the wrong parts 3 times. It can be a safety issue. Do not buy craftsman products. Has the Briggs & Stratton engine. The list call for certain parts but when you order with the part number listed on the mower they do not fit. Second, I bought the 3 years extended warranty for the riding mower. One of the pulleys broke, they gave me an appointment on July 29th, I called on the 28th to confirm, guess what, they told me the technician is coming on Aug. 12 from 8am to 5 pm. I took the day off; I called at 2.15pm-4 pm and 4.45 pm all three times they told me I'm still on the schedule. At 5.45pm they told me the technician can't come. They also told me that the technician called at 4.30pm to tell me he can't' make it but I did not answer. Sears told me that the tech call both cell and house numbers. Then at 7.30 pm they called to reschedule on the 29th of August. Never buy a Sears product. When I call to complain all they say " we are sorry thank you for choosing Sears do you want to reschedule?" Not only they do not come but they bump you last again, and have to wait 2 weeks again. These people think that we don't do anything in our lives and can *** whenever they want. They do not understand that we have lives to.
August 14, 2011 Scott J. Sears Cares Escalations Dear Scott (or anyone that can help me), I have desperately been scouring the internet to figure out how get someone at Sears to actually help me. I came across your name on Measured Up...
Sears in jx tn did 10,000.00 damage to kitchen now wont pay
bought a dishwasher frome sears in jackson tennessee and bought the protection plan. they installed it. it strted to leak and we did not know and it warped and rotted outour floor. after 5 months they dont want to pay. kitchen had 9,800.00 worth of damage.i have done everyhting and talked to everybody at sears and they could care less. worthless people.they dont care about our oak floors that were molded or our sick family members. sears answer was that they will get it fixed and we will pay. so i did and they said no.im angry. i would not shop at sears if they were the last place to get something. they are an evil corporation and have no care in the world for customer service. i do not recomend them!!!!! for my worst enemy.:(
Sears Protection Plan
Sears sold me a patio set that was a piece of ***.
Do NOT BUY PATIO FURNITURE FROM SEARS !!!! MY "Garden oasis Saratoga" is the worst envestment EVER.I bought a patio set from Sears and 4 out of the 6 chairs were very hard to assemble. The swivel chair was not even able to assemble,so i returned it. The parts were not even the accurate size to fit in the frame. When i called sears and told them they asked me if the swivel chair was messed up. It seemed like sears have a lot of complaints about it. The table was scratched. It was a nightmare !!! Please take my advise or you will be sorry !
Instead of a review I'm pasting the acutul BBB form. See for your self. COMPLAINT ACTIVITY REPORT Case # 94357524 BBB serving Chicago & Northern Illinois Business Info: Sears Holdings Corporation 3333 Beverly Rd B6-258b Hoffman Estates, IL 60179-0001 800 762-3049...
7/6/2011 - Requested a repair service for a dishwasher. 7/13/2011 - 1st appointment: No show: Repairman called around 17:30 and told us that he was behind his schedule and was unable to come today: But the Repaiman(or dispatch) reported to Sears that no tech was...
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