Sears Reviews and Complaints
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Sears Warranty and Repair
We have a refrigerator that is two months old. After 7 days of no power, courtesy of Hurricane Irene, we now find Sears product is not working. We call them up and the "best" they can do is send a repair man here a week from tomorrow. The CSR would not let me talk to a supervisor, was completely worthless in solving the problem, and only wanted to offer his apology. I don't want an apology, I need their product up and running sooner than 8 days. I will never purchase anything from Sears. Their products are not made to last and their repair dept is understaffed.
Sears review in Houston, Texas: Would not repair washer w/o model number
I have had a service agreement with Sears since 2003. When my dishwasher broke Sears said he was not there problem... so I bought a new one. Now my washer broke and they said they could not find the model number and left and refused to worked on the washer. It is odd since they have worked on it two years ago. Dont ever buy an appliance from Sears and never, never buy a service agreement. I hope to start a movement against Sears so that they dont ever take advantage of another person. All persons with similar complaints post and unite.
Sears review in Montreal, Quebec: Terrible Service and Lying Manager
Hi, yesterday I went to Sears and bought 3 bras (1 leopard print bra, 1 black bra, and one purple). One of them (the leopard print one) had no tag, so the cashier told me to grab the same bra in a different size so that she could scan the product. I went and brought her a different size so she could. In total the order came up to just over $80.00 but I got $20 off because of the %30 off deal. When I got home, I tried on the BLACK bra. I noticed it felt tight and uncomfortable, so I took it off, put it back in the bag with the receipt and left it until today. I went back to Sears, and went looking for bras that would fit. I noticed a ton of the bras were mislabeled. I picked out 3 of the same style bra (same as the black one I previously bought), and then went to customer service to return them. A lady came up to help me, she didn't say hi or ask how I was, which I thought was a bit odd because the people working at Sears have always been friendly, and she just did not look happy. I told her what happened, and I asked if I could exchange the bras. She looked through the bras I was trying to return, and before even looking at the receipt she said she had to call the manager, which again, I thought was odd. The manager came and very rudely said she couldn't exchange them, so I asked why, and she told me that the leopard print bra had no tag on it, and that it had spotting on it. I never tried on that bra, and then I thought, why would the cashier from yesterday sell it to me if she wasn't allowed to? So I told her that the only one I tried on was the black one, and she told me there was a return policy and that I couldn't return bras. She asked me to read the return policy stand that was set up, so I read it and it said absolutely NOTHING about not being able to return bras. I left extremely angrily, because I just spent $60 on bras I can't wear. I also forgot my receipt at the customer service desk. When I got home, I checked the online store policy as well just to be sure, and sure enough, there was NO policy on returning bras. So basically, I tried on one bra, and tried to exchange them all within 20 hours of me buying them, and they turned me down completely. I think it was completely unfair for the manager and customer service lady to be so rude, AND to lie right to my face about a store return policy. I wanted an exchange, but now I just want my money back. Sarah M
Sears review in Washington, District Of Columbia: Sucked me into buying a washer and dryer they knew was not a good product.
Have always bought appliances like washer/dryer in pairs. I had problems with these 2 since the first delivery. After 3 attempts, delivery on last 2 had dents in the outside. Exhausted, I accepted the dents for a small amount of money. Repair has been to my house so many times that the repair men laugh everytime they get here. These were recalled and Sears has not done anything about them yet. Purchased in 2003. Wardrobes have been destroyed with tares and bleach on dark colors. They break down monthly. When they should have replaced, they didn't. Still under warranty. Nothing moves Sears. You just get STUCK.
Sears tire bait & switch, then fail
Got an unrepairable flat on my car. Borrowed a car to go to Sears to confirm they had the correct size tires for my car - 215x60-16. Sales guy said they did but wanted to do a physical check of inventory because "sometimes the computer says they are there but they aren't." He verified the tires were in stock. I got my car and made it to Sears to get the tires only to be told they do not have them. Good thing it's raining. Not only don't they have them but they can't get them. But the same sales guy said they could fit a size smaller or a size larger - at a higher price. I asked if they could split the price difference or do something. NO! the sales guy went to the manager who evidently was too into himself to come out and talk to me. Then the sales guy finally admitted that not only did they not have the tires I wanted but they did not have the other tire sizes in stock and couldn't get them for at least three days. Hero manager didn't ever extend the courtesy to crawl out his hole. Sears corporate said they could send me a $20 gift certificate for my trouble. I said to keep it.
Noone ever works at Sears or so it seems. I submitted the details of my business ( Lovely Intimates, Inc) and requested for approval of online sales program - 'Sears on Sears' for a month. The date I registred is 08/01/2011. I contacted Sears seller support on ...
I can't believe the run-around my 86 year old mother has gotten on her new kitchen durable products. A fridge- broke three times, dishwasher- broke one time with a blown up board, and stove top - broke one time with cracked glass. Each service intervention has...
Sears review in Atlanta, Georgia: This company is just horrible, period.
The Lawn Tractor I purchased from Sears never performed well. They sent out service but one thing or another continued to work poorly. I finally went and bought a push mower at Home Depot just so i could mow my lawn. My yard is big and with the heat i decided i had to get the tractor in good shape. Service came out and did a basic tune up and leveled the deck, which has never been right. They charged $175. The mower then would start, run a few minutes, and die. I called them back out and he did some work on the carburetor and said to add some gas detergent. It was covered by the 90 day warranty from the previous service so there was no charge. Unfortunately, there was also no change. The mower will not run. It was a wasted $1,000. My push mower still runs well though. Unfortunately, this is par for the course. I'm kicking the Sears habit.
Sears review in Los Angeles, California: The Worst Warranty In The World!!!
Sears is not the company my parents and grandparents once knew. I've always bought appliances from them and over the last 5 years its been a horrible experience. They will do everything in their power to not give you the service you paid for! They'll give us an appt. in a 4 hour window and then call 2 hours into that window and say the repairman called in sick and they can't come out. But this is after we've taken the day off work to wait for the repairman. So its much worse than just not fixing the appliance because we've lost money from not going to work. I'm currently going to the city courthouse to get the paperwork to sue them. I'm also putting a call into the news organizations to let them know about this. :(
Sears review in Saskatoon, Saskatchewan: Mix up with delivery and install
I live in Saskatchewan and own a condo in Edmonton, Alberta. The dishwasher in the condo in Edmonton was no longer working for my tenants. To make things easier (I thought), I ordered a dishwasher from Sears and picked a delivery date on the calender provided. Then I "tried" contacting the service department for install. Oh my God, what a trial that was! On my initial call, I was transferred to four different departments, and then was led to believe that I was speaking to the right person (department). I get a call last night to confirm delivery - but to Saskatoon not Edmonton!! So I had to go through the whole thing again and now it can't be delivered and installed until Sept. 7. Meanwhile I get a email from the service department apologizing for all the mix ups, and claim them don't know why it would have been delivered to Saskatchewan..and gave me a 1-866 number to call to see if I could change the delivery date. I called the number and it is not Sears...it is some service that you have to pay for....I am very disappointed and will never order anything from Sears again.
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